Provider profile

Mug-A-Bug Exterminators

4.3 stars from 22 customer reviews · 153 N Steele St, Sanford, NC 27330

  • 4.3 out of 5 stars
  • 22 customer reviews
  • Sanford, North Carolina
  • Open 6 days/week
4.3
Rating
22
Reviews
Yes
Claimed
No
Website

About this provider in Sanford

* Pest Control Solutions That Don't Require A Yearly Contract * New Construction Foundation Pretreats Loan Closing Inspection Reports Serving Lee Chatham Moore Harnett Durham Counties For Past 36 Years /Locally Owned

Rating breakdown from customer reviews

4.3

22 reviews

5
19
4
0
3
0
2
0
1
4

Customer reviews for Mug-A-Bug Exterminators

GM

Grant M

1y ago

Mr Knowles came by my house and explained everything that was going on with my termite problems. He was very knowledgeable in this field. He also took the time to listen to me with all my questions and gave me back a answer to each and every one of them. He's a great guy and knows his pest control issues. I highly recommend him to everyone. Thank you Tim. 👍👍

JH

Jason Hatt

1y ago

Veteran-owned, Tim's one of the few that will still do these inspections if you don't have service. All the big corporate spots what you to already have service established or they don't do the reports for the Sanford NC area. He came out, looked around my basement and crawl space. He's very prompt and professional.

SS

Samantha Sparks

1y ago

This was the only company that gave me great options for my parents who are both disabled and on a fixed income. Kind, quick, and honest. 100% recommend!

Provider response

Ms. Sparks its never to Late To Tell You Thank-You for your post - I always try - Hope your parents are both well - if my memory serves me correct you are blessed to live next door at their age - You are better able to keep close watch on them <br><br>Tim Knowles

CS

Chris Stevenson

1y ago

Best in the business. Thorough, honest, and the most well rounded, humble man. We highly, highly recommend to anyone needing services. Thank you, Tim! We appreciate you more than you know!

Provider response

Thanks - Its never to late to say Thank - You - I appreciate your work as well

SR

Shannon Rosser

2y ago

Very knowledgeable and thorough!!!! My family has been using him for over 25 years. Trustworthy and honest!! He won’t try to sell you a service you don’t need!!!!! And he’s a Veteran!!🇺🇸

Provider response

Shannon 09/08/2024 drinking coffee and first time I have gone to my GOOGLE listing in while - Thanks For The Review & I apologize being slow to respond - I should review more often then I do they are so important in this day and age . Do hope your home Sells Soon - The sea shore awaits you & husband . Any termite / pest problems down Emerald Isle give me a call - just can't promise that same day service as before . Thanks again for your nice review !

RB

Ronald Bannister

2y ago

Tim Knowles does a great job taking care of my termite and bug control. I have been using him for a couple of years and I will use nobody else. No bugs or termites since I have been using him. His work is flawless and cost is way below most of the big companies and you definitely get your monies worth. He is a great person with a great personality. He loves to talk which is fine with me. He will give you the facts about his service. I highly recommend to give Mug A Bug a call for your bug and termite issues.

Provider response

Ronald I'm slow to respond & I just don't check my reviews as often as I should to respond to good customers such as you that take the time to write such a nice review for others to view . It's so important for my future business since I'm old school with no social media presence & use no website my own choosing . <br><br><br>See you as always this coming spring for yearly Pest Control and Termite Inspection . Stay off those ladders ! <br><br> Tim Knowles ( 919.499.7021 )

CB

Christopher Brewer

2y ago

Exceptional Pest Control Service - Mug-A-Bug is the Best! I can't express enough how impressed I am with the outstanding service provided by Mug-A-Bug in Sanford, NC. From the moment I contacted them, their professionalism and dedication to customer satisfaction were evident. First and foremost, their team is incredibly knowledgeable about pests and the most effective methods for eradication. They took the time to thoroughly inspect my property and identify the specific issues I was facing. Not only did they address the existing problem promptly and efficiently, but they also provided invaluable advice on preventing future infestations. Moreover, Tim is courteous, respectful, and genuinely invested in ensuring that their customers are completely satisfied. They took the time to answer all of my questions and concerns, alleviating any worries I had about the process. In terms of results, Mug-A-Bug delivered beyond my expectations. Their treatment effectively eliminated the pests plaguing my home, providing me with peace of mind and a pest-free environment. Overall, I cannot recommend Mug-A-Bug highly enough. If you're in need of pest control services in Sanford, NC, look no further. Mug-A-Bug is the epitome of excellence in the industry, and I am incredibly grateful for their exceptional service.

Provider response

JB I can't thank you enough for that excellent review - Serious - You are just to kind to of taken the time out of your busy schedule to write such a review and grateful as well to have such a great customer over these past so many years . I would like to add any future problems you family or friends might have continue to call and I will do my best to find a solution to the problem . Also would like to add I enjoy hearing of the many Travel Adventures you and your wife are experiencing as well the next vacation location - Enjoy ! Again JB appreciate your past business and Thanks again for that review ! <br><br>Tim Knowles ( 919.499.7021 )

KC

Krista Clark

3y ago

Tim is very courteous, knowledgeable and professional. He responds promptly and his prices are reasonable. He explains the process and answers any questions. I highly recommend him!

Provider response

Krista you caught me by surprise - I appreciated your review - I don't have Web Site and don't participate in the Social Media part of business -So reviews such as your's really helps me and my business - I just try to be fair in pricing and take care of the problem without customer having to sign and commit to a year's contract - You now have a Bug Man on retainer call when you have another problem I'm able to Help you with - Thanks Again <br><br> Tim Knowles ( 919-499-7021 ) <br><br><br><br>

GC

G Cox

3y ago

I found Tim to be very personable and professional. I highly recommend his services

Provider response

Thanks Gary I've been slow to check my Google Site - Thank You - Look forward to our next year visit / But call should u have problem I can help you solve if needed prior to your yearly service ......

DB

david brown

3y ago

Tim did a great job and made sure the problem was solved. Would recommend Mug a Bug to anyone needing a termite inspection or eradication. Tim is honest and great to work with.

Provider response

Your termite problem was unique because of the construction of the back porch - Took (2) visits but problem now solved - See you next Spring !<br><br> Tim & Ben Knowles Mug A Bug

PC

Phillips Chris

5y ago

I had a flea issue after rescuing a stray kitten which only stayed for 2 days before finding a home. I called on a Saturday expecting service later the next week at best.. Tim came out and took care of the issue that day. Tim was very friendly and honest. I would highly recommend his services.

Provider response

Chris I appreciate you taking the time to write a review that you were satisfied with my services - Thanks ! Tim Knowles ......

A&

A & S World

5y ago

missed appointment, did not call back. of course you will pretend you do not know me now to clean your bad reputation, and the reason I leave a bad review is because you DO NOT answer my calls, but I see your lack of professionalism and customer service, no thanks I will go find a reliable company. last but not least, how come you have time to respond to all your bad reviews but have not time to attend to your appointments, perhaps you need to spend less time on your phone/computer buddy.

Provider response

Are you an individual or business ? I've never even heard of you or it before ......much less missed an appointment with you - Don't hide behind a computer screen call me on the phone - I have been doing business in area for better than (30) years - if ever been a problem or miss an appointment I MAKE IT RIGHT ! I see you have only had (2) Google Posts both of them (1) star / can't find you on any search engine either ? Everyone that posts something should be required to give their Real Name & Contact Info if the person feels that strongly about the experience that they take the time to post Good or Bad .....<br>Leave your real name & contact info - Serious I've never even heard of you or it - But I will give you my name & number if you feel you want to discuss this further / or to determine if I'm really the one that you had appointment with ? Tim Knowles 919-499-7021 call me now !<br><br>So much easier to type and hide -<br>vs calling and solving the issue you seem to have with my company

DT

Darien Thomas

6y ago

Amazing! Came out same day for last minute cleaning needed. It was like anew home. He was very easy to get a hold of, answered calls and text. And then called the next day to do a recap to make sure I was happy with his service and gave me tips on how to keep bugs out. I will use him every time and recommend him to anyone look! Not the mention the AMAZING PRICING!

Provider response

Thanks ! Has been a long time since I have checked my Google Listing - I appreciate you taking time to<br>post for others your satisfaction with my service - Thanks Again - If my memory is correct it was future<br>home of your Mother or Mother- in - Law .... I know you'll excited to have her close by - Take Care ! <br> <br> Tim Knowles ( 919 - 499 -7021 )

MN

Mary Neal

6y ago

I met Tim when he came to do the pest inspection required to purchase my new home. My realtor recommended him. His inspection was thorough, his advice was invaluable, and he had my best interest at the heart of his suggestions. He didn't try to sell me unnecessary services and even told me how to treat ants by myself with a low cost product. I highly recommend Mug-A-Bug!

Provider response

Ms. Neal it has been a while since I have visited my Google Listing - I find it hard to believe it has been<br>almost a year now since you purchased your home - I bet your son has rambled over every corner of the<br>property you have purchased tho ...... With the market as it is now aren't you glad you got to Sanford when you did - Call you have a Bug Man on retainer ...... Thanks for your comments especially Tim didn't<br>attempt to Up Sell Me .." Be weary of the guy that attempts to sell you something you don't need or want "<br><br> I appreciated the work and time you took to write it <br> Respectfully Tim Knowles

OM

Owen Money

7y ago

Very rude and unprofessional.

Provider response

I don't recall doing any work for you ? Can't find the name OWEN MONEY on any search engine ? But I do see this is also your First Time To Post Review Hmmmmmm ? <br><br> <br>Respectfully <br>Timothy Knowles <br><br><br><br>

LC

Lawrence Callis

7y ago

Pinpointed the sources of roach problem on the exterior of our home. I like that he provided permanent solution to our problem oppose to temporary fix. He also recommended a cost effective contractor to make the necessary repairs. Thank you for your help!

Provider response

Thanks Lawrence - Do call if I can be of further assistance ....

CK

carol kemmis

8y ago

Cannot say enough good things about Tim from Mug A Bug. Realized I had a termite problem last year. I had multiple big name companies come out to give me a quote. I didn't feel very comfortable with their treatment plans, and they all seemed dead set on selling me crawl space encapsulation packages. I called Tim on the recommendation of a neighbor. He's the kind of guy that will tell you what to look out for whether you use him or not. He did a thorough inspection and I ended up hiring him to do the treatment even though it was a bit higher than some other quotes I got. I had more faith in his treatment method than I did the bait stations the other guys wanted to put out. His termite warranty is fully transferrable should you sell your house. I hired him again this year to replace the moisture barrier in my crawl space after I got an offer on my house. He went above and beyond. He is punctual, thorough, and knows a lot of other local contractors if you need other things done. Very up front and won't steer you wrong. Hire him, you won't be disappointed!

Provider response

Thanks Carol that you took the time to express your satisfaction with work that we did on your home .<br>Good Luck & Enjoy getting back to Texas were you will be close enough to visit family .....<br><br> Mug A Bug <br> Tim Knowles <br><br> <br>

KS

Kenneth Scruggs

8y ago

Very honest man and knows how to handle business and is extremely on the up an up about it...Anyone looking for an outstanding exterminator Tim is the guy your looking for!!!

Provider response

Been a while since I heard from you so I know you having no problems ! You have my # call if you do develop one <br><br> Tim Knowles

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