Buffalo Exterminators
Verified567 Exchange St suite 303, Buffalo, NY 14210
Open 7 days, Early hours, Evening hours
About Buffalo Exterminators
Buffalo Exterminators – A+ BBB Rated. WNY Pest Control Pros Buffalo Exterminators is a family-owned pest control company serving the Buffalo area, including Erie and Niagara counties. We specialize in the removal & prevention of insects, mice, and rats. We do not believe in shortcuts—which is why we only hire fully vetted, top-tier technicians who deliver quality service with professionalism and care. We may not offer free inspections, but we do provide free estimates & straight answers—no pushy sales tactics, just effective solutions tailored to your home. With hundreds of 5-star reviews on Google, an A+ rating from the Better Business Bureau, & proud membership in the National Pest Management Association, our reputation is 5 stars.
Rating Breakdown
4.9
★★★★★957 reviews
Customer Reviews (30)
Great experience!✅
Honest pricing and very dependable service.
Response from Buffalo Exterminators
Thanks, Mesh Rog, we really appreciate you calling out our honest pricing and dependable service; that’s exactly what we aim for every single time. We’re glad you had a smooth experience and we’ll keep working hard to stay reliable for you. Thanks again for choosing Buffalo Exterminators!
No more pests! Thank you, Buffalo Exterminators!✨
Response from Buffalo Exterminators
Thanks, Cristobal, we’re really glad our pest control service got you to “no more pests,” that’s the result we’re always chasing. We appreciate you trusting Buffalo Exterminators, and we’re here anytime you need us again.
Friendly staff and effective solutions. Highly recommend!
Response from Buffalo Exterminators
Thanks, Mayren, we really appreciate the shoutout to our friendly staff and effective solutions, that means a lot to us. We’re glad you had a great experience and your recommendation truly goes a long way. Thanks again for choosing Buffalo Exterminators!
Prompt service and thorough inspection. Very impressed!✅
Response from Buffalo Exterminators
Thanks, Reyes, we’re really glad our prompt service and thorough inspection stood out, that’s exactly how we like to do things. Appreciate you taking the time to share this, and we’re here anytime you need us. Thanks again for choosing Buffalo Exterminators!
The best extermination service I've ever used!✅☺️
Response from Buffalo Exterminators
Thanks, Nicolee, that truly means a lot to us; hearing our extermination service called the best you’ve ever used is something we don’t take lightly. We’re glad we could deliver, and we’ll keep showing up with that same level of care every time. Thanks again for choosing Buffalo Exterminators!
fast easy efficient
Response from Buffalo Exterminators
Thank you so much for the 5-star review! We truly appreciate your support and are glad to hear you had a great experience with us. If there’s ever anything more we can do for you, don’t hesitate to reach out. Thanks again for choosing Buffalo Exterminators!
They took care of my pest problem efficiently!😊
Response from Buffalo Exterminators
Thanks, Jheniffer, we’re glad our pest control service handled your pest problem efficiently, that’s exactly what we aim for. We appreciate you trusting us and we’re here anytime you need backup again.
Jon is the best!! Fantastic customer service and attention to detail. He was very receptive to the customer's needs.If I could give 10 stars, I would.
Response from Buffalo Exterminators
Thanks, Wanda, this means a lot; Jon will be thrilled to hear your kind words about his customer service and attention to detail. We’re glad he could really listen and deliver, and we truly appreciate the 10-star sentiment. Thanks again for choosing Buffalo Exterminators!
The entire process was smooth and stress free.
Response from Buffalo Exterminators
Thanks, Abdullah, we’re really glad our service made the whole process smooth and stress free, that’s exactly what we aim for. We appreciate you choosing us and we’re here anytime you need us again.
Response from Buffalo Exterminators
Thank you so much for the 5-star review! We truly appreciate your support and are glad to hear you had a great experience with us. If there’s ever anything more we can do for you, don’t hesitate to reach out. Thanks again for choosing Buffalo Exterminators!
Showed up on time and didn’t rush the appointment. Took time to walk through the house with us.
Response from Buffalo Exterminators
Thanks, Bill, we really appreciate you noting our on-time service and thorough inspection; taking the time to walk through the house with you is part of doing it right. We’re glad it felt unhurried and thorough, and we’re here anytime you need us. Thanks again for choosing Buffalo Exterminators!
Effective treatment with noticeable improvement immediately.
Response from Buffalo Exterminators
Thanks, Suryaprakash, we’re glad our treatment delivered effective results with noticeable improvement right away, that’s exactly what we aim for. We appreciate you sharing this and we’re here if you need anything moving forward. Thanks again for choosing Buffalo Exterminators!
Professional, punctual, and effective. Highly recommend!
Response from Buffalo Exterminators
Thanks so much for the kind words, Eleny, we’re really glad our professional, punctual, and effective service made a difference. We truly appreciate the recommendation and will keep showing up that way every time. Thanks again for choosing Buffalo Exterminators!
Very satisfied with the quality of the pest control service.
Response from Buffalo Exterminators
Thanks, Macharla, we’re really glad our pest control service hit the mark and delivered the quality you were looking for. We appreciate you sharing this and we’re here anytime you need us again.
Response from Buffalo Exterminators
Thank you so much for the 5-star review! We truly appreciate your support and are glad to hear you had a great experience with us. If there’s ever anything more we can do for you, don’t hesitate to reach out. Thanks again for choosing Buffalo Exterminators!
Helpful explanations about what attracts pests and how to reduce risks going forward added real value to the service.
Response from Buffalo Exterminators
Thanks, Evelyn, we’re glad our pest control service and those helpful explanations about what attracts pests and how to reduce risks added real value for you. We appreciate you taking the time to share this, and we’re here whenever you need us again.
A quick response to an urgent situation helped avoid a much bigger problem. Timing made all the difference.
Response from Buffalo Exterminators
Thanks, Noeggerath, we’re really glad our quick response service came through when it mattered most and helped prevent a bigger issue. Timing is everything in situations like that, and we appreciate you trusting us to be there when you needed it. Thanks again for choosing Buffalo Exterminators!
A noticeable improvement in overall home comfort after the service. No more signs of pests or activity.
Response from Buffalo Exterminators
Thanks, David, we’re glad our pest control service made a real difference in your home comfort and cleared out any signs of pests or activity. That kind of result is what we’re after, and we appreciate you sharing it. Thanks again for choosing Buffalo Exterminators!
The treatment plan was clearly customized rather than one-size-fits-all, which made it feel more effective.
Response from Buffalo Exterminators
Thanks, Xdrian, we’re really glad our customized treatment plan stood out and made the service feel more effective, that’s exactly how we approach every job. We appreciate you noticing the difference and trusting us with it. Thanks again for choosing Buffalo Exterminators!
Don’t use this place. Like so may bed bug exterminators they have a list of ridiculous hoops you have to go through in order for their warranty to be upheld. They also only guarantee 3 months which is not enough time to eliminate bedbugs if you have an ongoing problem. The person they sent out is not the one I spoke to. He arrived with no teeth and looked like he was infested himself. Not a good way to represent a company. Then you have to actually catch a bug in order for them to come out and do it again- my tenant is still getting bit and we have set traps but it’s hard to get one- we’ve had no luck. Anyways, after 4 months and trying to treat it ourselves after shelling out almost $2000 to this company, I’ve found another company that doesn’t make you jump through hoops to uphold their 1 year guarantee, and they do all their own work. Beware of this company and many others that do the same thing!!
Response from Buffalo Exterminators
We take all feedback seriously, but we also feel it’s important to address several statements in this review.<br><br>First, comments about our technician’s personal appearance are inappropriate and disrespectful. Our technicians are licensed, trained professionals who work extremely hard to serve our customers. Judging someone based on physical characteristics has nothing to do with the quality of service provided and does not reflect the professionalism we expect in public discourse.<br><br>Regarding our warranty and preparation requirements — bed bug treatments are highly technical and require cooperation from the property owner and tenants to be effective. Preparation guidelines are not “hoops”; they are industry-standard protocols designed to ensure the treatment works properly. Without proper preparation and follow-through, no company can responsibly guarantee elimination.<br><br>Our 90-day warranty is clearly stated before service begins and is consistent with many professional pest control providers. Bed bug activity beyond that period can often be the result of re-introduction, lack of preparation compliance, or untreated adjacent units — particularly in multi-tenant housing situations.<br><br>We also do not require customers to “jump through hoops” to receive follow-up service. However, we do require verification of activity before retreatment to avoid unnecessary chemical applications when there is no confirmed presence.<br><br>We stand behind the work we performed and the professionalism of our team. We wish you the best with the company you’ve chosen and hope your issue is resolved.<br><br>—<br>Buffalo Exterminators<br>
Had a small bug issue and the man can out and did my home. Give us no instructions on what to do far as removing our pots pans and etc. he just sprayed and told us afterwards. They told us if we see any bug with in 30 days to contact them and we saw one but was unable to get a picture of a random moving bug because who carrying a camera everywhere.. I called the today after the 30 days because we saw one again. !! You can’t predict when you’ll see a bug again. The supervisor I spoke to was not listening and kept repeating that my 30 days was up even when I told him I don’t want my money just a second check but he still wanted money. I’m very upset that I still have a bug issue after paying over $700 . I will be contacting a different exterminator.
This company is a complete scam. One of their representatives spoke with me over the phone and quoted a price of $255 plus tax. But when he arrived at the shop, he suddenly raised the price to $295 plus tips. He also made me pay a $100 non-refundable deposit over the phone, refused to return it, and left without providing any service. I feel totally taken advantage of.
Response from Buffalo Exterminators
All calls are recorded for quality and documentation purposes, and the details of this appointment were clearly explained before arrival.<br><br>You were quoted $295 + tax for the initial setup only if a 12-month service agreement was approved, with a monthly follow-up service of $65/month. This pricing is contract-based and was fully disclosed on the call.<br><br>Once our technician completed the inspection, it was determined that your restaurant had a heavy German cockroach infestation that required a fog treatment combined with multiple follow-up services to properly resolve the issue. When you declined the service agreement, we explained that the contract pricing no longer applied and the correct one-time treatment price became $375 + tax.<br><br>At that point, you became verbally aggressive toward our technician and refused to proceed. As a courtesy, your payment was refunded, minus the $100 non-refundable scheduling deposit — which is a standard requirement for all customers and is applied toward reserving a time slot that cannot be rebooked once dispatched.<br><br>No services were performed because you chose not to move forward after the full inspection and explanation. The claim that this was a “scam” is inaccurate and not supported by any part of our documented communication.<br><br>We remain committed to transparency and professional service for all customers.<br><br>— Management
I tried calling these people multiple times. I got ahold of some lady, explained my pest issue and gave her my contact info. Never got a call back. I guess I will be taking my business elsewhere. Great customer service!!! (Sarcasm) Update: Are you serious? I DID try calling your business twice. Some lady answered both times who was polite, but clearly never passed on my contact info to your techs. You think I am doing this for fun? If anything it was very frustrating. It's not my fault you and your competitor have lackluster customer service. You could learn a thing or two from suburban pest control. They actually took care of my issue. Get real.
Response from Buffalo Exterminators
We see that you left a similar review with one of our competitors: https://g.co/kgs/KTgSVXA<br><br>Tyler, we take serious offense to baseless claims like yours. Our call logs are tracked, and we return every missed inquiry—especially those involving active pest issues. If you actually spoke with someone and left your contact info, it would have been documented and followed up. We don’t appreciate sarcastic remarks when you never even scheduled a service. If you’re unwilling to work with us professionally, taking your business elsewhere is the right move. We take pride in serving real customers—not keyboard complainers.
Terrible customer service and response time. After we paid for two visits which did not solve our Ant issue by the way… we then reached out and we’re told we would receive a call back the next day and of course did not until we reached out again two days later. It then took multiple days of calling over the last week and leaving our name and phone numbers with the call service lady did we FINALLY get a call back today and were told “I tried calling last week” so the last 5 days of calling got lost apparently…. Wish we knew it would be multiple visits and just overall better communication and service. Would NOT recommend.
Response from Buffalo Exterminators
Tyler,<br>This was already explained to Alyssa, who also left us a 1-star review from the same address, but we’ll clarify again:<br><br>Our ant treatment is not a one-time solution, and this is clearly explained on a recorded call. We do not offer an annual contract, which would require a much higher commitment and cost. Instead, we offer a cost-effective option:<br>$325 + tax for the initial service, and $75 per post-treatment.<br><br>There was no miscommunication — this is our clear and consistent policy. We’re upfront with all customers about the need for multiple treatments due to the seasonal nature of ants.<br><br>As for call response delays — while we do our best to respond quickly, high seasonal call volume can lead to slower turnaround times. That doesn’t change the facts: you received exactly the service outlined.<br><br>We’re always willing to continue service, but our pricing and policies are not negotiable. If you’d like to schedule a follow-up, reach out and we’ll get you on the calendar.<br><br>—Buffalo Exterminators<br>
Extremely misleading company and terrible customer service. I am so disappointed in the service of this company. We had them come out to remove a terrible ant problem at the beginning of June. Following their treatment we have never been without ants. Two weeks later we had them come back out to spray again and paid the additional $75 fee. Our issue has never been resolved. Countless calls to the company, for days on end. There was never any treatment plan given to me as stated on the website. After over 50 calls to the company (no I’m not exaggerating that) they called back to tell us they do not guarantee ant infestations. I will NEVER recommend Buffalo Exterminators to anyone with a pest issue. Poor planning, poor service, poor communication.
Response from Buffalo Exterminators
Hi Alyssa,<br><br>We’re sorry to hear you’re unhappy with your service. However, it’s important to clarify that it was explained to you on a recorded line prior to your initial treatment that we do not guarantee ant treatments—especially during peak ant season—unless a year-round contract is in place.<br><br>To avoid locking customers into long-term agreements, we offer a flexible, one-time treatment option for $325 plus tax, with post-treatment services at $75 each as needed. This pricing structure and service model were discussed with full transparency before any work was performed.<br><br>This is not a case of miscommunication—this is simply how our service operates. While we regret that our terms did not meet your expectations, we stand by the clarity and honesty with which they were presented.<br><br>—Buffalo Exterminators<br>
I called this company at 5:30 am and spoke to someone about how there was an animal in my vents. She said she would page it through and someone would give me a call when they were on their way. I never received a phone call. Very disappointing experience, especially since I wanted to get the issue taken care of before the animal died in my vents.
Response from Buffalo Exterminators
This is a malicious or fake review and here is the proof:<br><br>https://drive.google.com/file/d/1Np3tdzUMm7mrpO1vwMTJotTAZtbtBhTT/view?usp=sharing<br><br>You gave Jack's Nuisance Wildlife Removal Services a Good Review BEFORE you claimed to have Called us at 5:30 AM. Why would you call us if Jack’s Wildlife already took care of the problem as stated in your timestamped review? <br>All reviews are timestamped and visible to anyone.<br><br>We do not handle wildlife calls. We have no record of a call from you at 5:30 AM. We do not even handle wildlife removal. It is incredibly unfair to leave a negative review for a small, locally owned business based on a service we don’t offer and a call we never received.<br>
Person on the phone (I think its the owner) is very disrespectful. Changed my appointent one day before and got mad because i got upset. Problem did not get fixed Call Therminix and save your time(Appointment was made under landlords name, Also the owner was cursing at me on the phone because i got mad because i had to leave the house due to a family members health for that day.) Very unprofessional i do not recommend. THIS IS NOT A FRAUDULENT REVIEW STAY AWAY!!!
Response from Buffalo Exterminators
Response to Review:<br><br>We take fraudulent reviews very seriously, and this one is no exception. After thoroughly investigating your claim, we found no record of you in our schedule, payment system, or as a customer of our business. To book an appointment, all customers are required to pay a $100 nonrefundable deposit, and we can confirm that no such transaction exists under your name. Additionally, all our phone calls are recorded, and there is no record of any communication from you whatsoever.<br><br>It’s clear that this review is false and malicious. We have an excellent reputation built on trust and customer satisfaction, and we will not tolerate baseless attempts to tarnish our name. We are escalating this matter and will take appropriate action to address this fraudulent review. If you have genuine evidence to support your claims, we welcome you to provide it—otherwise, we suggest removing this defamatory review immediately.<br><br>The owner does not get on the phone for scheduling purposes!!!!!!!<br>
Terrible Experience – Unethical Service, No Refund Offered About 8 months ago, my boyfriend had a bed bug infestation. Seeing what he and his roommate went through, I was terrified that I might have brought them home with me after visiting all the time. To be safe, I threw out and replaced almost everything I owned. I thought I had avoided disaster, but two months ago, I started waking up with bites. Fearing a possible infestation, I decided to hire an exterminator to end the worry and the fear of a small infestation, and that’s when the nightmare with Buffalo Exterminator began. I spoke with the manager, Brandon, and we scheduled an appointment for the following Monday. The preparation list was overwhelming—basically, I had to wash and pack up everything I owned and leave it in my backyard. It was exhausting, but I did it, because I was terrified of bed bugs. Brandon and his team emphasized the importance of treating the walls, which gave me some peace of mind. However, when Brandon arrived at 11 in the morning as scheduled, he immediately made me feel disrespected. He sat in his car for an hour, on the phone, before even coming inside. The whole time, my belongings were out in the yard, exposed for everyone to see. When he finally entered, he noticed I hadn’t removed the outlet covers, which I hadn’t been told to do. The preparation list did not mention it. I profusely apologized and began getting to work. He reassured me that he would handle it, promising to get a drill from his car. He told me I had been through enougy that day. But when I returned later, I discovered that he hadn’t touched any of the outlets—he didn’t even reapply the ones I had taken off myself. He hadn’t sprayed the walls at all. When I called the next morning, Brandon admitted he hadn’t done the job properly. When I asked to speak with a supervisor, he refused and insisted he was "the boss" and didn’t need to answer to anyone. He offered to come back and spray the walls the same day, but at that point, I didn’t want him back on my property. Eventually, I spoke to someone else at the company who convinced me to allow them to return and spray the walls, promising it would be free of charge. My belongings stayed outside for another day, and the stress of it all was unbearable. The kid they sent out to spray didn’t even have a drill with him, and clearly wasn’t told how serious the situation was. He just came to spray and left without even communicating with me about what was going on. To make matters worse, I was sick with COVID the day they came back to spray, and my friend had just passed away. The whole experience was so emotionally taxing. I felt completely taken advantage of by Brandon and Buffalo Exterminator, who did not do the job they were paid for and refused to give me any refund for the stress, time, and money I wasted. Bed bugs are serious. People dealing with them are already under immense stress, its humiliating, and to be treated this way by a company you trust to handle the situation properly is absolutely unacceptable. They told me they were on the Buffalo News. Our community deserves to know. I am heartbroken that Buffalo Exterminator would act in such an unethical and careless manner. I just want my money back and hope no one else has to go through the same emotional toll that I did. My response to owners comment: Even though the service was completed, I have NEVER experienced such a traumatic & unprofessional experience like I did with your team. When you pay to have the job done, it is expected to be done right the 1ST time. Especially with such a serious situation like BEDBUGS. You are dealing with people's lives, every thing they own. I will continue to let people know of your terribly poor service(Brandon). The job was EVENTUALLY completed after Brandon basically laughed and threatened that I'd get nothing done without his approval even though he was the one who DIDN'T complete the job. I strongly encourage you to do the morally and ethically correct thing given the situation at hand and provide a refund.
Response from Buffalo Exterminators
Dear Jessica,<br><br>Thank you for sharing your feedback. As a locally owned and operated small business, we take every service and customer concern very seriously. We sincerely regret that you felt your experience was less than satisfactory and apologize for any distress it may have caused.<br><br>When you informed us of the incomplete treatment, our office manager, despite being in the hospital receiving chemotherapy, immediately took action to rectify the situation. We sent a new technician the same day to ensure your home received the full bed bug treatment, which was successfully completed. Brandon is just one of our many technicians, and while we regret any interactions that may not have met your expectations, it’s important to clarify that we addressed the issue promptly and completely.<br><br>As far as ethics are concerned, we believe we acted responsibly and with urgency given the situation. After the treatment, you had a two-month period to monitor for any recurrence of bed bugs, and during this time, no further issues were reported. We are glad that your home is now bed bug-free, which was the goal of our service.<br><br>Given that the treatment was fully carried out and your bed bug problem has been resolved, we stand by our policy and will not be issuing a refund. We value your business and the opportunity to help resolve such a serious issue for you.<br><br>Thank you again for your understanding.<br><br>Sincerely,<br>Buffalo Exterminators<br>(716) 800-2847<br>info@buffaloexterminators.com<br><br>
Always have second opinions. They almost got me with big $$ for nothing . Will never use them again So as long you checked your records and you bring it up let me tell the story 1st my brother who called you not me . When he called you for bedbugs so your guy come to my house and with out checking or inspections he said gonna cost 3k And then we find out there is nothing at all And 10000% it was this company
Response from Buffalo Exterminators
We have checked all our records and can’t find you.<br><br>If indeed that was our company and you were quoted this price and didn’t use us. Why would you bash a small mom and pop family owned business. We have done nothing wrong to you, but give a price for a service you’re looking for. Please email us a copy of your quote or call the office I would like to see who quoted you, and if they did not give an inspection, they will be dealt with. We are Better Business Bureau accredited, and have been on multiple news channels. We are a honest local company. A $3000 quote would’ve been for a multiple bedroom house. our pricing is lower than most companies in the industry. We go above and beyond for our customers. We take pride and stand by our work. I am sorry you are unhappy with our pricing..<br><br>716-800-2847<br>
Contact Information
Phone
+1716-800-2847Address
567 Exchange St suite 303, Buffalo, NY 14210
Website
buffaloexterminators.comHours
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