Provider profile

Terminix

4.3 stars from 587 customer reviews · 22 Kairnes St, Albany, NY 12205

  • 4.3 out of 5 stars
  • 587 customer reviews
  • Albany, New York
  • Open 7 days, Early hours, Evening hours
4.3
Rating
587
Reviews
Yes
Claimed
Yes
Website

About this provider in Albany

Since 1927, Terminix has been Albany, New York's trusted choice for expert pest control, termite extermination, and wildlife removal. Our licensed technicians use advanced technology to protect homes and businesses from ants, termites, cockroaches, spiders, bed bugs, mosquitoes, rodents, and nuisanc

Pests handledcockroaches
Praised forknowledgeablefriendlyrespectfulprofessional

Rating breakdown from customer reviews

4.3

587 reviews

5
446
4
34
3
16
2
4
1
87

Customer reviews for Terminix

CF

Caralyn Farrell

5mo ago

Initially my service with Terminix was great - they were responsive, showed up, and did a thorough inspection of the home for pests. Unfortunately, after about 2 months of needing them to come out and spray for termites, they suddenly stopped caring - calls for service would go unanswered, or with the promise of sending a tech out on a given date, only for them to never show up. I ended up in a contract paying over $100/month for bait traps to (apparently) simply exist - that fee did not include

Provider response

Thank you for bringing your concerns to our attention. We would like to work towards a resolution for you.<br><br>Please email our team at socialmedia@rentokil-terminix.com with your full service address, customer number, your phone number, and a copy of your Google review or details regarding your

LD

Lin Dou

1y ago

The worst service experience I’ve ever had — completely unreliable and unsafe. We scheduled a bee hive removal with Terminix on May 9th, and no one showed up — not even a phone call. I had to call back and reschedule for May 14th, but instead, the company rescheduled it themselves to May 16th without notifying me. Again, no one showed up. I kept following up with customer service and finally got it rescheduled for May 21st — still, no technician arrived. I called yet again, and it was reschedu

Provider response

Lin Dou, We regret hearing about your experience with us. We want to address this matter further. Please email social.support@rentokil-terminix.com listing your full-service address or customer number, phone number, and review or service concern/request. We apologize for any inconvenience you may h

BB

Brian Bree

11mo ago

I have had Terminix for about 4 months to get rid of roaches. It seems like all the roaches are still alive. Today I got a text saying my service was complete and no one showed up. I woul say the service is terrible except most of the time they do not show up and then reschedule and the still do not show up. I woul suggest that I one should ever use this company again. The have not killed any of the bugs that they said they would kill and there is no one to speak to who seems to have any concern

Provider response

We apologize that you are having trouble communicating with us and understand your frustration. Would you please send us a direct message with the phone number and complete address associated with the account, I’ll make sure that your concern is addressed promptly.- Anchee

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Treatment and cost guides before you call

Ratings and reviews are sourced from public Google Business Profile data and reflect the date they were collected. They are not verified by this site and may change. This site is free to use. We may be paid by the companies listed here when you call or submit a request, which can affect where and how they appear. We are not a pest control provider and do not endorse, warrant, or guarantee any company's work, licensing, or pricing — always verify those directly.