About this provider in Wayne
Viking Pest Control has been providing reliable pest control services for over 40 years. Viking is the modern pest control company. Through prevention, new technology, and sustainable solutions, we meet the new demands for healthy environments for both individuals and businesses. At Viking Pest Con
Rating breakdown from customer reviews
4.9
1,205 reviews
Customer reviews for Viking Pest Control
Megan O'Connor
I’m thrilled to have finally cancelled my services with Viking. Unless you work from home, don’t bother getting a contract with them. They are horrible about communicating when they’re coming and expect you to drop what you’re doing to get back there. They don’t update the service reports fully, with errors and repeatedly wrong information. My favorite is I installed the sensors to track activity. I never received any motion alerts, which I thought was odd because we had droppings and activity.
Provider response
Megan, we're disappointed to hear about your negative experiences with our service. We pride ourselves on providing prompt service and clear communication, but it sounds like we came up short in your case. We would appreciate the opportunity to make things right. If you would like, please reach out
Gary
Called on a Thursday and received an appointment for Friday. We have small insects on several windows . He couldn’t identify the bug so he would bring back to office to identify for treatment. By Monday still no call. So now I call them.!She said she would email that department and get back to us. It’s now Wednesday. No call. I have another company coming today. Must be nice to have so much business to disregard a potential new client. I wish to thank Viking for wasting my time. I definitely w
Provider response
Gary, we are sorry to hear about the lack of follow-up and communication you experienced. We strive for timely service, but it seems we fell short here. We would like to resolve this issue, but we need your contact information in order to reach out. Thank you, Management - reviews@vikingpest.com
Rayza Crisante
Im current client and I’m so disappointed on their service as a whole. The technicians are very nice and the phone operator are very nice too. BUT the way that they follow up is not something that I’m content with and I have express this before thinking it will change but it did not. I purchase the year package where I installed the Smart monitor as I have rodents problems. It was stated to me that the “Smart monitor will sense any movement of any rodents before I can even notice it.” Believin
Provider response
Rayza, we're sorry to read about your disappointment with our follow-up service. We aim for complete customer satisfaction and it seems we've fallen short in this instance. Your feedback is important as it helps us improve our services. Please reach out so that we can discuss how best to resolve the
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