Mrs. Bzzz Pest & Termite Solutions

I spent about $700 on two visits and nothing changed at all. I still have an infestation. I was told at the start of this hire that there was no guarantee, but I assumed they took pride in what they do and maybe they would try something or offer some sort of help. Nope. I just received a message that there is no guarantee. I'm sure they'll spend more effort explaining how the customer (me) is in the wrong and how they aren't obligated to help at this point, but I want people to know I feel taken advantage of. $700 is a lot for a service that didn't seem to do anything.

Eddie was my service man, showed up on time, was respectful, professional and knowledgeable. Took his time to inspect and Inform me about my rodent problem. Was very pleased with his service.

Eddy was my service technician and he was very polite, courteous and efficient. He was on time and provided a good window of estimated time. Could not recommend him enough

The technician was very on point, arrived early was polite and very thorough. He also explained everything he did and how to maintain the home free of pests.

I recently had the pleasure of working with Eddy for a preventative pest control service, and I couldn't be more satisfied! From the moment he arrived, Eddy was professional, knowledgeable, and friendly. He took the time to explain the entire process, addressing all my concerns with care. Eddy conducted a thorough inspection of my property, identifying potential problem areas and providing practical solutions. His expertise truly put my mind at ease, and I appreciated his commitment to ensuring my home remains pest-free.

I wanted to make a shoutout to Eddy my serviceman at Mrs. Buzz, he gave me great details on the first visit service. He was excellent to talk to even though he claims he isn't the best at English, even when he thought he was too complex, he wrote it down on the phone with translation even though I don't think it was necessary! This guy really knows how to take care of you. He laid numerous traps within my kitchen, garage, and attic and showed me along the way, he also plugged a possible throughway in my garage. We even talked about music when he saw my music space, he was kind, informative and so was Crystal on the phone when I had follow-up questions about the service. Eddy also sprayed outside to deter rodents as well. Thanks to Mrs. Buzz and their efforts.

They were great at first. We asked about them coming out to do the inside again and got the run around for weeks along with a bad attitude. Reply to owner: it absolutely reflects the situation. I called and texted with you on 1/28 when you stated you would get back to me with a date to come out. On 2/6 I texted back since I hadn't heard from you and was met with attitude because you "have 4000 accounts" (a fact you seem to throw at your customers often per the reviews I read which is outstanding based on how you speak to customers and your inability to keep track of them and serve them) and I was Still not provided with a date for you to come back. I was again told you would get back to me and you did not until today 2/23, and you only reached out because of our routine visit. I also can't have an "outstanding balance" as they're automatic payments. Every bad review here is met with "this doesn't reflect the situation" "we did not do what you're saying". Learn to take accountability and admit when you've done wrong by a customer!

Professional , timely , answered all the questions I had regarding their service. Would highly recommend to all homeowners. Service tech was kind and knowledgeable

It was my first time having to call an extermination service for mice. When I first called to get a quote, Brandon talked me through my options and was super kind and informative. He followed through with me the next day and helped schedule my appointment. Tyler was my technician and he was punctual, polite and did a quick and thorough job. They were both super professional and made me feel confident that my mice problem would be resolved. 10/10 recommend. :)

Mrs. Bzzz Pest and Termite Solutions is hands down the answer for your pest or termite issue. After finding out that we had a minor rodent issue, we placed a call to Brian and he was very prompt on scheduling a site visit. His work ethic was very visible as he took the time to thoroughly find the entry points of the issue and take the necessary precautions to prevent further problems. I found this company on a quick Google search and learned that they are a family business and have been in business for over 15 years and they have recently expanded into the NC area. If you are looking for a pest control company that is prompt, timley, thorough, curtious and responsive Mrs. Bzzz Pest & Termite will take care of you. I will definitley use their services in the future and higly recommend.

I had an amazing experience with this company. From start to finish, everything was fast, professional, and honestly just easy. They explained the whole process clearly, showed up right on time, and took care of the issue better than anyone I’ve used before. I want to give a special shout-out to Tyler, he was incredibly knowledgeable, respectful, and detail-oriented. He took the time to check every corner, answered all my questions without rushing, and made sure the job was done right. You can tell he really cares about his work and about giving customers peace of mind. If you’re looking for a team that knows what they’re doing and actually cares, this is the company to go with. And if you can, ask for Tyler, he’s the man!

I am very happy with the service I received. The technician Eddie came earlier than expected and was very friendly, polite, and knowledgeable. He explained everything he was going to do, and then showed me as well. I definitely feel like he went above and beyond! Highly recommend and request Eddie!

Nick was outstanding! Friendly, experienced, and he explained in details I understood. Would recommend him without question

I called yesterday to have a yellow jacket problem taken care of. They scheduled me immediately for today. The technician called me and told me he would be arriving in 20 minutes.This was within the time window I was given. He was friendly, knowledgeable and professional. He was able to find the source of my problem immediately. He sprayed my entire house outside very quickly. He explained the amount of time it would take for his spray to kill the bees and assured me that the bees would be gone . He also told me that if the problem should continue to call them and they would come back . I highly recommend this company. They were a pleasure to work with and had very good prices.

We called about a wasp infestation. We explained that we had a baby in the house and wanted to know if they could send someone same day. They couldn’t. They claimed we would be covered for 30 days. 2 weeks later we saw signs of more wasps getting inside the house and were told that if there was “no outside activity” or “wasps by the windows outside”there would be an additional fee of $150. Find another company that honors their “guarantee”

We absolutely love Mrs. Bzzz Pest Control! They're pricing is fair and competitive, especially with their subscription plan. The team is professional but also really friendly and approachable, and they’re super clear about what they’re doing. When we had a yellow jacket problem, Anthony was fantastic—he not only took care of the nest but also explained everything along the way. He even spotted and removed a few other wasp nests and a hornet's nest, and they sprayed our finished basement for spiders at no extra charge (which is included with the subscription). Honestly, every homeowner should consider signing up—it's totally worth it, especially if you’re dealing with insects like we often do.

Monster of a nest removed

I have never been more disrespected by a business in my life. They promised to alleviate a carpenter bee issue. Came several times and we still have bees burrowing into our garage and home. When we asked to be released from their service due to their inability to provide the solution we paid for. The owner told my husband “how are we so pathetic that we can’t afford $50 a month “. No sir. We won’t donate $50 a month to you and your family business when you cannot deliver the services that fee is for. You have many negative reviews. We aren’t the only ones. Absolutely abhorrent business management. I warn anyone to NOT USE THIS COMPANY.

If I could leave negative stars I absolutely would. Let me start off by saying the owner Tyler, if it is even him because I was lied to several times by this company. Back to Tyler, he is a narcissistic, entitled, arrogant and very stupid person. I wanted to cancel my service with them and he called me to argue with me and wait for it… call me and my wife “pathetic” for not being able to afford $50 bucks a month. I guess in his delusional world, people have to pay for a service that is not fulfilled? I wouldn’t know because he didn’t let me even speak on the phone. I’ve never in my life, been treated so poorly by any business. I will be also going to the BBB to complain about them. Oh and my other favorite, he got but hurt with me because I complained about his two kids! Lol The one is a liar and the other one Came here for less than five minutes and was too busy on the phone, talking to his girlfriend too his JOB!! DO NOT GO WITH THIS COMPANY. They are extremely rude and insulted me on the phone. That is not how you run a business. Maybe he should go back to school and learn how to run a company. It’s extremely sad that the response of my review was met with criticism and lies but I can assure you, TYLER MADE IT PERSONAL with calling my wife and I PATHETIC for not paying $50 bucks a month. I of course expected this response. I spoke with 3 people from there that all lie. Don’t believe me?? Call yourself and good luck if you decide to deal with them. You’ve been warned.

Tyler claims he is one of the owners with the worst customer service said “ It most certainly was explained im one of the owners and did the service myself.” Then he said “ That’s not our problem We have thousands of accounts we can’t make arrangements weeks in advance to make sure someone is home to access the back yard. Do you understand?“ the issue was I have a townhouse with a private yard so someone had to be home and they made a automated appointment. And all the issues were in the backyard but there to busy to make sure somebody will be home. The first appointment was good it’s to bad Tyler was so disrespectful. Don’t waste your time or money. Response to owners. Thank you for your reply. To clarify, I never requested to reschedule my appointment. My concern was simply to confirm that someone needs to be home during the service, since there is no access to my yard, and to ask for a time frame for Monday’s appointment. I also want to note that the responses I received did not come across as respectful, especially from someone representing themselves as the owner. That said, I do recognize the quality of the work from the first appointment. If the owner would like to reach out to me directly by phone, I would be open to a conversation and would consider updating or removing my review.

Reliable service is truly valuable in today's world. It's disappointing when expectations aren't met, as good service builds trust. Because they never follow up with ther service . I'm still waiting for them to come the get the job done but they continue getting pay every month. I don't recommend their service . They say they come out anytime you need something I'm still waiting for that 3 months later . NO is not a mistake check your records you probably have it under my wife's name . I don't recommend their service . They don't provided service and get paid. If you have not records then refund my money.

I had one of the worst customer service experiences with Mrs Bzzz and felt compelled to share. I reached out because I’m hosting an event this Sunday and needed pest control service beforehand. I called their office three times in the morning, hoping to catch someone live since I’ll be in meetings all day and couldn’t play phone tag. After my third call, a manager finally answered—and instead of helping me, he scolded me for calling multiple times. His exact words were, “You called three times and it costs us money every time you call. Why didn’t you just leave a message?” I was shocked and honestly confused. I was simply trying to get a service I’m already paying for. This interaction was the final straw. I’ve already noticed that their team only shows up when I reach out—they’ve never been proactive, which defeats the point of having regular pest control. After that phone call, I immediately asked to cancel my contract. I refuse to give my money to a company that treats paying customers with such disrespect and lacks even the most basic professionalism. UPDATE for Mrs. Bzzz: First, several of the service dates you mentioned were prompted by my own requests—not simply scheduled by your team. It’s important to note that I am not someone who writes false or misleading reviews. I’ve only shared my experience honestly. Also, you failed to address a key issue I raised: I am still waiting for a confirmation of my service cancellation agreement. That request remains unresolved. I appreciate any business that provides quality service, but it's also fair for customers to expect clear communication and follow-through.

Very unprofessional service from both owners who yelled at me when I called to discuss a charge placed on my card, even though services were not completed and the onsite technician confirmed we would not be charged. Beware of this company as they have poor communication and poor customer service. I was ultimately hung up on after I was yelled at

Service was good, but miscommunication from the owner led to confusion, and he later only spoke to us with blunt, abrasive messages while rejecting any fault in the matter. We found some German cockroaches in our home and hired Mrs. Bzzz for extermination services. The owner initially spoke with my wife with some information on the process and scheduled the first of two appointments. We were told the technician would arrive within a set window, and we would receive a call 30 minutes prior to his arrival. He showed up exactly at 10AM without us ever receiving a call, and the technician told us that he was just told to come at 10. Not a huge deal, as the technician was patient as we prepared for him to begin (we needed to move our pets outside). All we were told about the second appointment was that there would be a follow-up in 14 days. Our only email receipt noted “Allow 14 days for control. Thank you.” 14 days later was a Monday, so we were unable to get in touch with Mrs. Bzzz to confirm. We spent time on Sunday clearing out our kitchen to prepare for the technician’s arrival and avoid the rush that we had faced during the first appointment. First thing Monday morning, my wife called the company. The owner told us that our appointment was one week later. When she pointed out that we were told 14 days, the owner denied it and became defensive. I now believe he thinks “follow-up” only means a follow up phone call and not a follow-up appointment, which of course is confusing if you provide no clarification. He also said a few contradictory things that didn’t quite match with that idea—specifically that 14 days meant 14 business days (something that hadn’t been mentioned until then, and our second appointment ended up being 15 business days later), and that they already had scheduled a second appointment for us (also the first time we were hearing that, and it makes you wonder why they don’t just don’t tell you that over the initial call). He also kept repeating “We’ve been in business for 30 years” instead of answering her questions or making any attempt to acknowledge any fault in the miscommunication. I later tried to call the company, but they were only responding via text. Over text, the owner was instantly curt with me , accusing me of trying to “pressure” him into something he said was already communicated to me. Not really sure what that meant, but probably not a great way to kick off a conversation with your customer. He continued to not answer my questions, so I pointed out all the miscommunication we had received from him and how we never did receive a call when the technician was on his way (something the owner still hasn’t addressed). His response was for me to stop messaging them—at this point I am still a customer who has only received a portion of the service I have paid for and have not had my questions answered. He once again became defensive, claiming that I was calling him a liar—something no one did; all I wanted was for him to answer my questions and give the slightest acknowledgement of a miscommunication. The worst part was he doubled down on it all being my wife’s fault. He has also claimed that this information was clear in our confirmation email, but we did not receive a confirmation email (not even in spam). The only email we received was from the technician after he completed the first service, and it contains none of this information. What’s crazy is that none of this needed to be a big issue at all. It’s not a big deal if you forget to mention something over the phone or fail to convey your meaning. I get it—it’s hard to deal with a customer issue first thing in the morning. But being so stubborn and completely rejecting any fault by trying to gaslight your customers is just not okay. I guess they do the job, but it might not be worth it to be treated poorly by the owner. Update: I appreciate the owner being more cordial here, but he continues to conveniently stretch the truth. We DID clean out our cabinets before the technician came. Why can't this guy just accept fault?

After calling them about wasps in the house, we were told to ignore them and nobody even came to check the house. Our family now has been stung repeatedly and has had to use another service who actually did come to the house.