Curren Environmental, Inc.

Response from Curren Environmental, Inc.

Joe G aka Anonymous Joe<br> <br>It appears you have not been a client of Curren Environmental. We take feedback from our customers very seriously, but we are unable to find any record of you utilizing our services over our 28+ years in business.<br> <br>If you have had a direct experience with our company, we would welcome the opportunity to discuss it. Please feel free to contact us directly at info.currenenvironmental.com so we can better understand your concerns.<br> <br>We have had many clients like how Curren responds to reviews, which is very honestly. But alas the internet allows things to hide behind a curtain and throw stones.<br> <br>Over the past 5 or so years Curren has performed work for well over 100 different restaurant locations. Many are new operators starting out or taking over an existing location, as the current owner is retiring. Covid really hurt many restaurant operators and helped usher in a new wave of restaurants. We are fortunate in that we deal with so many different individuals and businesses that you get to learn a bit about people’s lives. Restaurant owners are an interesting group they are front and center in dealing with customers, the "general public" and yes they deal with the customer bully pulpit of reviews. Consistently restaurant owners have said that if there is an issue during your visit, speak to a manager since an existing problem can be fixed and problems solved on the spot, making a learning experience and allowing them to improve service. Long time restaurants say the longer you are in business, you learn you are doing a good job regardless of what types of reviews you receive, good or bad. The theory is more satisfied customers, the longer you can stay in business, since bad restaurants will faulter of their own doing. But years in business and thousands of people served will provide very few reviewers of the restaurant if you look at it statistically. But 100% of the time some of those reviews will be negative. <br> <br>Joe G is a Local Guide Level 6. A Level 6 Google Local Guide, earns points (2,981 as of Feb 25th) by providing reviews over 200 characters, photos, and edits—to Google Maps. Achieving this level can give Joe early access to features, community badges, and potential, though not guaranteed, partner perks. <br> <br>It is amazing that anyone can believe they are so smart they can comment on a business they have never utilized. We call it Internet University, where people troll the internet and acquire knowledge that empowers them to put forth opinions. 28 years in business, thousands of projects completed and every 5 years or so you get a review from a non-customer such as Joe G. Never worked with Curren, lacks the hands on knowledge of dealing with our team and enjoying the professional services we provide. From Mr. Curren, “with over 30 years of dealing with clients, truth be told, the Curren team would likely be unable to provide a level of happiness to Joe G, we have always welcomed clients from all walks of life, but I think we dodged a bullet with this guy, I would prefer not to subject our team to such an individual. Have to talk to David about a raise.” <br>We remain committed to honest service, transparency, and accountability — and we encourage anyone with firsthand experience to reach out to us directly.

Response from Curren Environmental, Inc.

Thank you we will let Gina know. She is an excellent project manager

Response from Curren Environmental, Inc.

Thank you for the kind words, it will be shared with the team at curren

Response from Curren Environmental, Inc.

Curren environmental had zero trucks on public roads at the time referenced as monitored by our gps units in company vehicles. No doubt some company employee was driving poorly but it was not Curren environmental

Response from Curren Environmental, Inc.

A story of when bad things happen to good people Dillon Jayasuriya 504 Washington Street, Tamaqua, PA . Curren’s involvement started January of 2022. December 16, 2021 500 gallons of home heating oil was released into his basement. There were reports by the Sewer Authority of oil getting to the Tamaqua sewer system & reaching the treatment plant. The oil apparently entered a pipe in his basement. The PADEP traced the oil to this address, it was not initially reported by the owner FYI. PADEP visited his home & indicated a break in the floor near the door to the room where exposed soil is present allowed oil to enter into the sewer system. The initial oil release in the basement was cleaned up by Lewis. So the owner first hired a different environmental company to address the tank leak in the basement. Curren was the 2nd company involved.<br>A sudden release of oil into a sewer system is pretty serious & unexpected. Curren got involved in January of 2022 a & worked at the property on January 19, excavating soils, performing soil testing and returning on March 22nd to remove these soils. The owner paid Curren with his insurance money but the extra monies were paid piece mail in 24 payments, with the last payment received by Curren on July 17, 2023. Curren financed his project & did not charge him any finance fees, you could imagine what fees he would have received if he paid by credit card & paid the credit card bill little by little over 24 months. <br>Did Curren get contacted to do more work after his final payment in July of 2023? Not that we have record of & this is the type of work we do, so we have a vested interest in responding to people who need our service. Quite frankly it was somewhat assumed he hired a 3rd company to finish the job as almost two years had gone by or he was waiting to build up funds to move to the next step. Now this was a surprise expense for him, and it took him two years to pay for it, a very diligent and honest person. <br>So how did Curren find out his project was not complete? He posted a review on Google criticizing Curren, granted this is his only Google review ever, so this was a concerted effort to climb on his bully pulpit. Being alerted of the review Curren contacted Dillon. We are now 3 years from when this was all started and the owner wanted costs NOW to address the remaining work, we supplied to him a budget within a few days of his online criticism. The scope was a budget as his issues have been worked on thousands of sites by Curren over the last 27 years Curren has been in business, so the theme of oil leaking and needing cleanup is repeated constantly. Each site has unique details but also many similarities. Meaning to really dig into this we have to review the data from 2022, which we told him we would, so what does he do? He writes an amended complaint about Curren So here is a project that is basically dead, zero client contact for years and boom, this project is front and center and demands immediate attention. So do we drop all other projects to assess his needs? Yes and no, we tell him we will dig into it shortly as there are other projects in front of him that are real estate transactions and have deadlines. Apparently that is not good enough.<br>Lastly he is complaining he does not have paperwork regarding what he paid for? Well we email all invoices (he received 4 total invoices) and he paid his invoices online and received repeated copies of his invoices, in particular every month he made a payment to bring down his bill ($100 here and there) he received an email of the invoice. I think the gap is memory is the 3 years this project has been ongoing. I understand he is likely stressed over this tank failure that his insurance only partially paid for, which is an unplanned financial burden on him and it has been weighing on him for years, but to jump on the internet and complain when he has been MIA for years, well that doesn’t sit right.<br>

Response from Curren Environmental, Inc.

This person negative reviews a lot. Starbucks 1 star, Walgreens 1 star, Mattress Firm 1 star, Curren 1 star, Arby's 5 stars? Click on the TICKETS profile and you will see the many 1-star terrible companies. TICKETS is actually RADINE KONAWEL 811 Monroeville Road Mullica Hill NJ. Nice couple bought a house with an oil tank leak, the cleanup being paid by the former owner (seller) insurance company. No money had to be spent by these people to clean up the contamination, but they must live through the remediation, which is disruptive, but they bought the house knowing this. They are not even Curren clients. Insurance company has promptly paid every Curren bill. 100% aggravation comes with the purchase. In 30 years, I have met no one that felt great about going through a cleanup after they bought a property, zero. Remediation is like building a pool in your yard, big mess, turfed grass, but you do not get a nice pool. Work performed late winter and required water testing over the course of 3 months after remediation was complete, meaning yard looked bad for months. Insurance company had landscaper fix yard in late spring, grass grew but bare spots are present, landscaper returned once notified of yard condition. Curren does not landscape, so all yard repair was being performed by the insurance company, not Curren. <br><br>The house has a high-water table and historic wet basement. Hence insurance coverage groundwater contamination. The basement has a sub pump on one end and a floating slab, meaning concrete basement floor does not extend to the 4 foundation walls but stops just before the wall. Google floating slab, they are used when water issues are present. We have before remediation photos of the basement, which show a water mark along the basement foundation wall and staining on the floor indicating historic water issues. No doubt this was noted in their home inspection report if they had one completed. <br><br>Oil remediation is digging contaminated soil from where the tank leaked, which extended deeper than the house foundation requiring structural engineering and house support, which was executed flawlessly. Now as we were digging thousands of gallons of water spilled out from under the basement floor, meaning the 1 sub pump was not pulling water from the entire basement floor footprint. Meaning water sits below the basement floor. <br><br>Buyer’s remorse, having to live through a remediation, which is a disruption to your yard and life. I think they were hoping the insurance company would pay to fix their wet basement issues, which they would not, preexisting condition. Like many of her reviews, 1-star badges are given to businesses that she used or were not even a customer, there is a 1-star review for a truck driving poorly in front of her. (Ahem Karen). Would I be upset if I were the owner, yes you buy a home (your castle) and you live through remediation that fixes a problem but does no real visible improvement to the property. <br><br>Remediation 100% worked NJDEP NFA for site coming. Yard is getting addressed by insurance company. Buyer’s remorse but get on your bully pulpit and give Curren an undeserved rating.<br><br>26 years in business, thousands of projects a year, we take pride in our work, bad reviews on google all from NON CLIENTS, people who bought contaminated properties and are unhappy, we do not blame them. We freely tell clients what to expect, unfortunately our clients di not tell these buyers or else they may not have bought the homes.<br>

Response from Curren Environmental, Inc.

Thank you, the whole team puts a solid effort in consistently.

Response from Curren Environmental, Inc.

Thank for taking the time to provide your positive feedback

Response from Curren Environmental, Inc.

Jennifer, thank you for the kind words. Most Tanks Sweeps are completed within 24 to 48 hours as they are time sensitive to a property purchase 90% of the time. Reports are issued on the same time frame including tank removal estimates if, a tank is found.<br><br>It is good to hear Curren executed as planned.

Response from Curren Environmental, Inc.

Rafael, thank you for the compliment, it was shared with the tank sweep group.

Response from Curren Environmental, Inc.

Curren Environmental has been in business for over 25 years and we take our reviews seriously. We did this project 2-26-2020, over 3 years ago. The project at 135 Dietz Street, Cranford NJ, was removing a tank no one had used in 25 years. Meaning a buried metal oil tank was left to rust for 25 years. Oil leaked out, likely over the last 25 years or possible before which is why the tank was no longer used. Like a tube of toothpaste tanks are NEVER EMPTY (it had 80 gallon when it was removed). Perhaps if the tank was removed 20 years ago it would not have had time to leak. But this tank did leak, remediation was performed the owner received an NFA on 7-7-20 which closes out the contamination issue with the NJDEP. Online it looks like the house sold in December of 2020. We have not heard from this client since the property received the NFA. <br><br>They apparently had no insurance coverage for the tank, which is not unusual. Curren informed them about the NJDEP leaking tank grant and helped them complete the application as we do all our clients at zero cost. July 2023 the NJDEP Leaking Oil Tank Grant was not approved for this property and they complain & give Curren one star review. Not great job on the tank removal & remediation & thank you for getting the NFA to allow us to sell the property. Curren does not run the state grant for leaking oil tanks & provides all our clients with the stipulations regarding approvals. Applicants can’t have income over $250,000/year and a net worth over $500,000, excluding the applicant’s primary residence & retirement money. This information about the stipulations was communicated to the client & to all clients when the grant program is discussed. Quite frankly we do not want to know your personnel financial details but if you say you meet the requirements we help with the application. We also have in an email dated back in March 2020 where the tank grant requirements were outlined. Curren kept communicating up to July of 2023 when the NJDEP finally reviewed the application. Curren wanted to make sure that the application was in the hands of the state for the long approval process. We are assuming that their net worth exceeded $500,000 and that is why the application was denied. NJ has an exceptional grant program but there are financial restrictions, as the grant is a hardship grant. Now the program is so popular there is about a 3 year wait to be reviewed so that statement is 100% true.<br><br><br>The project ran smoothly, & we have not heard back from the owner of this property until today 3 years later. Curren communicated the requirements for the grant program regarding leaking oil tanks. If you didn’t qualify, that is not on Curren Environmental. The client submitted the application 100% knowing what the requirements were and apparently the application was denied. <br><br>So sorry the grant did not work out, but Curren cannot control government. We are happy you received an NFA and were able to sell the home.<br>

Response from Curren Environmental, Inc.

Ok we have no client in our system named Phuong Pham. If you are going to give a negative comment, please take a photo of ANY paperwork between Curren and yourself to back it up that you actually dealt with Curren. That said, there was a photo, so we looked it up and we recently did a basement mold remediation at 1012 Kresson Road Cherry Hill NJ. We were contracted with another party and the remediation cost was $2,575.00, plus tax, not $3500, too round of a number. The home appears to have been recently renovated as the online listing (google it). The home was just updated with a BRAND NEW roof and NEWLY PAINTED interior. The basement is unfinished, perfect for you to customize how you want and meet your storage needs.<br><br>So, while the home was updated, the mold in the basement was not addressed but hey they painted the basement floor grey. Curren remediated the basement. The basement floor was newly painted for sure. The entire basement needed mold remediation, which includes applying a white tinted fungistatic coating to the basement exposed wood ceiling, this coating is A+ has a 10 year warranty to resist mold growth. You can’t buy it at any home improvement store and we think it should be applied to all new construction to mold proof homes. It is applied with an airless sprayer, technicians wear a Full-Face respirator, because it is like a fog and you 100% can see remnant material on a floor and it is clearly listed in our paperwork. It also lands on basement walls, but they are white so it matches. We do cover floors, fixtures and stairs but the fog of the spray finds a way to land on the floor. We have ZERO small print in our contracts, you just have to read the paperwork. But again<br><br>But again, Phuong Pham is not a client, never spoke to this person not even emailed and we have no paperwork from this person nor payment. So, anything we discussed was not with Phuong Pham, who wrote the review. Look I am sure this person never had mold remediation done, did not know what to expect and what not to expect? Had they called our office and had a discussion with one of our employees, it would have been explained, as it was explained in the contract, prior to the mold remediation, Curren has no surprises.<br><br>Curren has inspected countless properties for mold and Curren has had to redo mold work other companies have done. Be known that there is no such mold called black mold, there is also no white or grey mold, so many people hype mold, Curren does not. People say they are licensed and certified mold company, well only 11 states have mold regulations and NJ, PA & DE do not and we work in these states. Why do I say this, because we are honest and straight forward, we put things in writing so there is no confusion, we also do work that carries a 10 year warranty.<br><br>Curren has been in business for close to 30 years, we do 1000’s of projects a year. We don’t get a ton of reviews, but I was just informed the few bad reviews we have were not clients. Contracts and payments were also through another party, so Phuong Pham had no contact with Curren. Trust me we care, as this response is proof.

Response from Curren Environmental, Inc.

Coincidentally we recently did a project where a fence was involved. If this is the property, I can tell a story. Client hired Curren to conduct a tank sweep, no one wants to buy a property with a hidden oil tank they leak and a small leak can cost 8k to 15k. We found a tank before the buyers bought the house so our initial client tells owner to remove tank. So we did an awesome job, finding a hidden tank and saved the buyers from buying the house with the tank. That is where our involvement with the buyer ended, which also appears to be the person complaining.<br><br>So now owners of the property (seller) hired Curren to remove the tank (so now our client is the owner who is selling). When we removed the tank it was found to be filled with oil impacted sand, that had to be disposed of, which can take a few weeks from date of removal to perform. So, before the tank project is done, meaning no one pushed settlement back because of the found tank, the buyers buy the house. Buyers have no report from Curren saying the job is done and clearly a pile of oil contaminated sand on the property is a sign that the job is not done, oh and the fence still needs to be put back up. So now our client has sold the house and is incommunicado. Like not paying for work, not getting us paperwork for the disposal of the soil.<br><br>We have no idea who is going to pay for the oil contaminated sand disposal. New owner apparently assumes the old owner will. Old owner basically disappears for a few weeks. We assume the buyers attorney found him and gets them to pay, so we remove the soil. Now this tank was behind the house and a fence had to be taken down to access the area. Our client the old owner was informed as part of the tank removal contract, they are responsible for the fence and for landscaping, grass topsoil the usual stuff since we had to drive across front yard to backyard, no helicopter air drop of equipment.<br><br>Well the seller took the house sale proceeds and ran and is leaving the new owner to address this. Yep we are entirely in the middle here, seller doesn’t want to spend any money, new owner doesn’t want to spend money either and really likely shouldn’t, but that is contingent on their agreement with the seller. Bottom line they need a fence company to reset the fence (We hear this all the time, but fence companies are expensive, can’t Curren do the fence?).<br><br>We are a great environmental company, saved these people from buying a house with an oil tank, but are we fence people, nope we don’t do fences. This was clearly stated to the seller, who didn’t tell buyer, also didn’t tell buyer about landscaping either. Apparently the new owners can’t install fence either, so we get a unjustified 1 star review. It also appears, sadly, that the seller was less than upfront regarding how they were leaving the property. Really money should have been placed in escrow for the buyers to use to hire a fence company and landscaper.<br><br>We have no client in our system with the name Dana Walters, and no address was provided, but we are assuming she is related to this story. We also see she has zero reviews of any other business in her profile either positive or negative, so our Google listing allows her to have a bully pulpit and complain because the person she bought the house from did not explain what they were paying for. That said we take all feedback both seriously.

Response from Curren Environmental, Inc.

Had to look this one up, and ask around the office, we don’t have any record of any phone calls, from this client, but that is not to say they didn’t try and contact our office. We try and get back to everyone, but can we miss a phone call here and we are human. So, we apologize if you called and no one got back to you, although I think someone would remember that Curren got blamed for not finding a septic tank, especially since we don’t do scans for septic tanks.<br><br>Septic is a plumbing matter and Curren Environmental is not in the plumbing business. There are cameras that you can insert in a sewer line to trace a line. This house is located at 732 S 2nd Avenue, in Galloway, NJ. The online sales listing (Just google the address) for this property clearly states that the site is on PRIVATE SEWER SYSTEM meaning septic. 732 2ND Ave, Galloway Township, NJ 08205 | MLS 503682 | Listing Information | Long & Foster (longandfoster.com)<br><br>Covid-19 has created such a seller’s market, that many home buyers are waiving inspections so they can buy the home (you have all read about it). Inspections are also called “due diligence”, which in short, is what a reasonable person would do to evaluate a property before purchase. You might complete a home inspection, termite inspection, this house had a pool so you might do a pool inspection as well. When you don’t do inspections, it puts buyers at risk of purchasing an uninspected property. Buyer Beware. I have no idea what other inspections were performed by this buyer but a home inspection would surely reference septic system on site, as did the public sales listing. If septic was a concern, how can you buy a property and not ask if the house is on septic or city sewer. Could you not call the Municipal Utilities Authority to see if the property is a customer? Could you not have a plumber inspect the property for city sewer or septic? Any buyer can ask for quarterly utility bills to evaluate and budget for monthly expenses. If you don’t have a sewer bill, well then you likely own the sanitary system (septic).<br><br>During the process of buying a home, these are all good ideas but just reading the public sales listing would answer your question regarding if the property had septic. Hiring a company to look for an oil tank and then saying a septic inspection should also be performed, well that makes zero sense.<br><br>We are an environmental company and perform tank sweeps and/or scans for buried oil tanks when real estate is bought and sold. The benefit of a scan is to evaluate for an undisclosed oil tank (We always tell clients to ask the owner regarding any oil tanks as we cannot find removed tanks). So, we are looking for cylinder shaped steel tank. Evaluating for septic systems is not a service we perform, nor was Curren contracted for by this individual to search for a septic tank, it was for an oil tank. Why don’t we do septic? Septic systems are completely different from oil tank systems, they have different physical properties than a tank. It is also a pretty basic fact when you buy a home to know what kind of sewer system the home has. But why look for a septic tank just flush a toilet and trace the line to see where it goes? Any plumber could figure out if a home is on septic. So, the contract was for an oil tank scan, zero reference in the contract and subsequent report refers to any septic scan, evaluation, etc. We don’t do chimney inspections either, so that would have been something Curren wouldn’t have performed either.

Response from Curren Environmental, Inc.

Well this review answers the question of the man who called our office today asking about information on his neighbor's property. Curren Environmental will always refer call ins to the actual property owner to answer questions directly. As the information between Curren and clients is confidential. Apparently since our office would not discuss the property particulars (I am sure if you called a doctors office they would not share patient information) Mr. Wilkins waved his review might. Mr. Wilkins is not a client of Curren's so he would unfortunately have had no interaction to know our quality of service. This is akin to writing a bad review of a restaurant you have never visited.<br><br>For those of you who have read this far, please note that any documents sent to a state agency such as the NJDEP or a local municipality (Construction office) are available for public review by completing a FOIA request (Freedom of Information Act) or OPRA (Open Public Records Request) or you can simply contact your neighbor and ask them what is going on. Real important if a site is contaminated you may also obtain the state clearance letter, in NJ you can search www.njdataminer.com for a wealth of information on your neighbor's or properties you may want to purchase.<br><br>For bank owned properties the local tax assessor can provide a contact name and number and many bank owned properties also have a sticker on the door with a contact number to call.