PestShield

I don't think we will renew our service. We told them we had wasps at the back porch and they came out and said there's not a nest under the porch. They didn't spray for wasps. Well my mother and dog have now both been stung on that porch! We pay them to find and kill the wasps and they won't do it. They blamed our grass for being too tall🙄 ridiculous. So they performed our quarterly service and then left. Please note that you have to ask for extra services if you have wasps and such. They are NOT included in the normal service. We will be asking them to come out AGAIN and they better get rid of the wasps this time. 😤

They rope you in with the "it comes with the new house". Then they don't respond to a cancelation email because "she doesn't work here any more" charge for an extra 3 months when you have already replaced them. Not the way to do business. We were just going to try another place to see if we liked them. But now its bye for good.

We are pest free and when we aren't, Pest Shield is to the rescue@

Pest Shield is amazing! We once had an ant problem and Pest Shield responded immediately and remedied the problem with one visit. They’re simply the best!

We have used Pest Shield for years and have been very happy with the cheerful and effective service!

I have used Pest Shield since my new build in 2016. They are a kind and professional company. Never a hassle.

Always friendly and provide a great service we are pest free!

Both men came early, professional briefing and debrief, very satisfied. Now too wait and see if any bugs or terrible termites appears!

We appreciate the professionalism of PestShield. Never had an issue with the time. Service is od good quality and the responsive is right on!

We’ve been with Pest Shield since our home was built 4 years ago. Great service and no issues with pests in 4 years. Very well done Pest Shield !!!

Very pleased with the service…we never see any bugs at all!!!!!!

PestShields is a company that is easy to get in touch with and does excellent work. I have always had a positive experience from the office to the technicians.

I have not experienced any bug problems since using Pest Shield!

Awesome service and most helpful information.

I have always had excellent service from Pest Shield and have referred them on to other family members.

Great job‼️

Their product is unsafe for animals, my neighbors used them until not only their dogs got sick, but mine as well. They said they stopped service, but they keep coming and spraying anyway.

Pest shield poisoned my dogs along with MULTIPLE other dogs in my neighborhood. They tried to send us a bill AFTER we stopped service with services that we never received. They are terrible to work with, don’t document details that make themselves look bad and are completely unprofessional to speak with.

Came out and did services. Our pets got sick and caused us a high vet bill for both dogs. We didn’t think much of putting together the service performed with our pets getting sick until all of the pets on our street that also got service got sick as well. Very unfortunate, but is beside the point. From that point, we CANCELLED because not only did not want our pets to continue to get sick, but have to continually take them to the vet. After we cancelled, they still ‘serviced’ our home and continued to bill us. We told them we cancelled, but they decided to go ahead and send us to collections. How does that make sense at all? We cancelled, ask to stop services, did them anyway then sent us to collections. No wonder this company has such a bad reputation in town and will continue. We will make sure to let every person we know about this horrible business practice.

PLEASE BEWARE OF THIS COMPANY…. They will charge your card and not provide the service. And good luck getting anyone to call or email back. I’ve called, emailed and now, they’ve charged my card for a service NEVER performed. Guess what, that’s illegal!!! When I finally reached someone after weeks of calling the last quarter, she flat out lied and said someone was here. But when I let her know I work from Home and I also have a locked gate that nobody could have possibly sprayed, she became defensive. Magically, she called me back to say that in fact, no one was ever here and they’d be out in a few days! Now here we are again, sept, and you’ve charged my card once again and I’ve not seen anyone from your company at my home. This is a TERRIBLE way to treat your customers and I’m not stopping here! How many other people have you done this to and have no idea their home is not being treated! Check your cards people and they’re suppose to leave a yellow receipt on the door!

tldr: Good service when they perform it, but they don't always perform it. Very difficult to get a response. Initially, PestShield performed their service very well. They sent a technician shortly after we signed our agreement and he was thorough, professional, and helpful. He really made me feel well taken care of. However, the billing cycle kicked in and they began charging us for the service prior to visiting, which threw us off; it's bad practice for a business to bill before the service is performed. Still, the tech generally showed up in the month of billing, so it was fine. Which leads us to 2022. After our first billing period, we inquired as to when a tech would be out to service us. We were told they were behind but would get to us. Later, when I asked again, they said the service had been performed, but neither myself nor my partner could remember the visit actually happening, nor getting the paperwork/e-mail or yellow visit card. Shortly thereafter, cobwebs began forming and more bugs were entering our home, which also leads me to believe the visit hadn't happened. Eventually, when it became clear we were waiting in vain for a visit, we contacted them for a cancellation and refund. It took 4 e-mails and a phone call to get a reply, though to their credit, they did offer us a full refund of our last bill; if I could give them 1.5 stars, I would, if only for giving us a refund. I don't blame the techs, nor the office admins. It seems to me there are too many customers and not enough people to service the accounts.

Let me just start that their services are great. The thing that absolutely is unacceptable is their customer service and billing department. They had an issue with their our billing processing and our credit card on file didn’t process, and they admitted it was their system and they reran the same credit card on file and it went through after we called and complained. They didn’t reach out to us that they made a mistake, only when we started noticing bugs during the spring season. I am absolutely appalled that they didn’t reach out to us for their mistake and now we have bugs in our house because their mistake. I am extremely disappointed in their customer service and billing department

I was told that if I see any insects after the services when I called in for quote they would come back to take a look. The technician who came and did the service also said it again. However, after 2 weeks on the services I started to see bees by my deck and front door at the siding places, and spider inside the house. I contacted Pet Shield and they told me I have to watch the bees or spider to find their nets. Its not what I was told. and I said "ok, I will start watching", and I saw some again and send them 1 picture (that's the only time I have my phone with me). They also said call the office again to discuss. I called and was told the same, you have to find their nets. I told them I think I have a job to do, and on top of that I am no spider hunter, or no bees nets hunter. Today, a spider crawled to my feet when I sit in my finished basement where had been sprayed and set up traps around. I contacted twice already, so I will not call ever again (You don't have to tell me contact the office to discuss and tell me to find their nets) I believe you have my number or email, sure you can contact me (within 30 days after 10/9 If not that is fine too.)

I am changing my review because they are a bunch of crooks. They are claming I did not pay my bill and sent me to collections. I have proof in my bank account that they were payed. They happily cashed the checks, but still sent me to collections. Stay clear of this company.

I called to make an appointment for a termite inspection because I noticed them in my soil. The soonest they could come was almost 2 weeks after I called. I figured that I would wait since I receive a discount for already being a customer. They called to cancel on me 20 minutes after my appointment time. The secretary sent the inspector to the wrong house. You would think they would send him to my house the same day and he'd be a little late, but no. It was going to be another 2 weeks until the could make their schedule work with mine. Apparently, Tuesdays and Thursdays are the only days they are willing to come to my property. They messed up big time. They should do something to rectify it with the customer, who had changed her plans for this appointment. No discounts and no special treatment to fit my appointment in the same day. All I received was "I'm sorry." That's poor customer service. If someone has termites, waiting over a month for an appointment is absolutely ridiculous!!! It's time to shop around for a different pest control company.