About this provider in Osage Beach
OUR NEW OFFICE IS LOCATED AT 885 COLLEGE BLVD, OSAGE BEACH MO 65065! Best Pest Control is your source for all things pests. Our expert pest control team protects you from all pests infecting central Missouri. Serving the entire Lake of the Ozarks, Best Pest Control offers a full range of pest control, animal control…
Rating breakdown from customer reviews
4.1
59 reviews
Customer reviews for Best Pest Control
Kathy G-B
Best Pest Control is my go to for spraying my boat dock and "she shed" at Lake of the Ozarks. I no longer have to battle spiders and bugs with a broom! They are efficient and their service charge is extremely reasonable. Great folks!
Becca Haganman
Very reliable, friendly, affordable and fast service pest control at lake of the Ozark's.
Nick Carron
Don't use them. They spray in the rain. I saw them on my security cameras and called them out. They said they would come back, but never did. Still charged my credit card without my consent.
CJ Dunklee
Jake does a wonderful job. We recommend them
Connie Mayberry
Terrible customer service with a very rude office employee on the phone. I checked our door entry records and they never entered our house to treat it but have charged us for it. Never let us know that they were not able to enter the house but did not hesitate to bill us. Tried telling me that treating the inside of the house was not important. Never advised when they were supposedly there.
Louis Garbi
They were early! I was 10 minutes early myself and they had already sprayed the outside of the building. The treatment was very effective. We couldn't be more pleased.
Hanna Derritt
We hired Best Pest to spray on the outside, in the fall, I wasn’t happy with the results. They came out 3 consecutive months. Spraying took them less than 5 mins, a quick walk around the house, not sure it was adequate. I called after 3rd time and let them know we wanted to cancel. My husband had told them to invoice us and we would pay over the phone each time, apparently they thought it was appropriate to save my card info and run it on their own. Fast forward to March we notice they are in the driveway, we tried to stop them but they had already sprayed around the house (less than 5mins there). Called office and was told that they sprayed so we would be charged. No one called or informed us they were coming, no permission given to spray. Once again they took it upon themselves to run my debit card for a service I didn’t authorize. There were no contacts signed. Poor communication and customer service.
Rebecca Reinecke
They were supposed to show at 12:00pm today. It is now 1:28pm and still no call no show and no one answers the phone. My husband said she was rude when he verified the appointment yesterday. We have used them for years but have noticed a decline in their service. Don’t bother. Use a company that has good customer service and actually shows up for the job. These peeps don’t need the work or the money. We called another pest company-they have already been here, sprayed inside and out and just left. Still waiting on Best Pest to call or show up. @1:32pm
Angie Northway
Great company, small but mighty. Great customer service, great pricing. The employees are what make this company great!
Steve Duren
On time and efficient. No issues after spraying for insects
K Niles
Terrible communication and customer service. No thank you. You claim you have no invoice for me but you sent me another invoice for a job that you did not complete. Why would I pay you for a service that wasn't provided to me. I sent you video to prove to you that your tech did not do his job. And you continue to argue with us so why would I use you again????
Provider response
Hello Mr. Niles,<br><br>I apologize, but I think you may have the wrong company. I checked our client records and we do not have any record of us ever providing services to you. Please contact our office at 573-348-1600 if there is an issue we need to address under another client name. Thank you!
Dawn Eiken
They are wonderful
Alice Koviak
Always great service for our home and keeps our dock spider free!
Angie Swedeen
Alexis was great and had the tech call me right back. They made it out the next day and did a great job.
Courtenay Morris
Last year our pest control with Best wasn’t the best. Lots of spiders on our deck and dropping down from the deck above when we’d sit outside. I almost switched companies. But this year it has been great so far. Noticeably different. Arturo is the name of the tech on the business card that’s left on the door, and I think a different tech has made all the difference. Thanks, Arturo! We can tell you’re doing a thorough job when we’re not here.
Brian Hoerr
We were extremely pleased with the thorough job and the amount of time they carefully did their job. They went over and beyond their scope we feel to insure a good job. We will always use them and no one else. Great job!
Becky Amptmeyer
This crew is top-notch! They have been handling our pest control needs for 8 yrs now. Always fast, courteous service every time.
Lauri Tobias
Excellent customer service.
Joleen Ramos
The guys who come out are nice. The gal who barely answers the phone is rude, dogmatic, and very defensive. Never answers the phone. Was charged twice for a month and instead of seeking to understand my frustration as her customer, became immediate combative. I do not recommend best pest control AT ALL.
mark parker
Best Pest has always been reliable and their employees are professional and friendly.
julie sperry
We pay for the monthly -annual preventative service and have discovered they haven’t really serviced our property because they can’t Find it! Yet we pay them for a service We “believe” is happening. Once we thought it was cleared up - we have continuing problems getting anyone to come to our lake house preventative spraying or responsive services! We’ve had hornets for over a month and they have never responded to come get rid of them. Is this the type of customer service you want? We can’t go outside our home due to the hornets. We have called numerous times and left Messages on what we needed services for and they were Never provided. Please Recommend a new reputable company ! Preferably one who does emergency calls !
chris vlach
My previous service provider stopped servicing my area of the lake so I had to change providers. Unfortunately I landed on this one. I never had ants with my previous provider and now have an abundance of ants after going with Best Pest Control. When I asked them to come out and take care of the ants they would only do so for an additional charge. Terrible customer service. Canceled my service and going with one that my neighbor recommends.
Provider response
Hello Chris,<br><br>Thank you for leaving feedback, as this is an important part of ensuring we're providing the best service possible to our clients.<br><br>I want to apologize that somewhere along the lines of communication, there may have been a misunderstanding in the type of service you needed. Our records indicate that you requested a bi-monthly (4 x per year) treatment for spiders, so that is the service we provided. We were not made aware of an ant issue when the service was scheduled.<br><br>With that said, ants must be treated differently than spiders, because some ant species are resistant to pesticides and you must locate the colony to fully and effectively eliminate an ant issue. Simply getting rid of the ants that you can see above ground will not get rid of the primary problem: the colony. This requires additional work above a routine spray to locate the colony and effectively eliminate the source. Because there can be a number of colonies on any given property, we're unable to guarantee that eliminating one colony will eliminate your ant issue if there are other existing colonies nearby.<br><br>Furthermore, we do recommend scheduling monthly recurring treatments for the most effective outcome for your pest control needs. Due to a number of factors, treatments can become ineffective more quickly depending on conditions of the treated area, so having consistent pest control treatments done monthly is the only way to ensure continuous protection.<br><br>Again, we're sorry if there was a misunderstanding in your needs when the original appointment was scheduled. We try our best to deliver the best service possible to all of our clients, however, we cannot provide a service that we were not approved to do.<br><br>We're happy to discuss some recommendations for the best pest control plan to match your needs if you're willing to give us a call! We'd love the opportunity to make it right!
Tabitha Wood
Constantly calling saying we agreed to a rate which was never agreed on. It was an inquiry. Receptionist called with a very agressive attitude! Very poor customer service. Don't trouble yourselfs, seriously! I feel bad for the man servicing for this insane receptionist. She has problems. Honestly. You never sit there and harass your customer base. They wanted 350$ for a quarter of 2,000sg ft. There are competitor's for half that.
Provider response
Hello Tabitha,<br><br>I'm very sorry that you feel you were being harassed by us trying to provide good customer service. It is never our intention to make a customer feel negatively. If that's how you felt after our conversations, I truly apologize.<br><br>When you called us a week ago for a quote, we quoted $250 for a very specialized treatment for a commercial building (a general pest treatment will not take care of a roach infestation, and it requires time for our tech to take apart certain kitchen equipment to effectively treat a facility like yours). At that time, you scheduled the appointment and then called back later that day to state you no longer needed us to come out because you found someone else to do the job. No problem!<br><br>But then a week later, you called us to reschedule because the other person you hired didn't show up. We told you we could be out the next morning at 8am and you passed the phone to a gentleman who confirmed the appointment. Our tech showed up at 8am the next morning as promised, and was turned away because you stated you already had someone come out and treat at half the price we were going to charge.<br><br>We didn't call to harass you, we simply contacted you once our tech contacted the office to confirm that you were for sure cancelling OUR services because we had just spoke to you the afternoon prior, so we wanted to make sure you were taken care of. We didn't charge you for the service call. We lost out on our time and money moving jobs around to meet the urgency of your needs and driving all the way to Iberia to provide a service you requested, confirmed and didn't call to cancel.<br><br>Again, we're sorry if you feel that we didn't handle this service call or communication how you felt it should have been handled. Our goal is to provide the best customer service to every client. We wish you the best of luck with your restaurant, and hope you were able to get your roach infestation under control!
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