Warner's Outdoor Solutions, Inc.
Verified6625 Bailey Rd, Woodbury, MN 55129
Open 5 days/week
About Warner's Outdoor Solutions, Inc.
Warner's Outdoor Solutions, Inc. is the leading landscaping in MSP (Twin Cities), MN, and the surrounding area. We proudly offer lawn care, pest control, and hardscaping in MSP (Twin Cities), MN! Contact us for all your landscape design needs. Warner's Outdoor Solutions has provided the Twin Cities metro area lawn care, landscape design, and build services for over 20 years. Serving residential and commercial properties, our trained professionals work to get the job done right the first time. Our customer service is one of our top assets. We strive to respond to your questions, concerns, and requests. We take pride in our work. Contact Warner's Outdoor Solutions, Inc. to schedule our landscaping services in MSP (Twin Cities), MN, today!
Rating Breakdown
4.5
★★★★★252 reviews
Customer Reviews (29)
Warner's Home Solutions representatives are always professional, helpful and perform extraordinary outdoor sprinkler system maintenance. There should be more businesses that run their business and management like Warner's Home Solutions!
Response from Warner's Outdoor Solutions, Inc.
Thank you, R Allen! We really appreciate the kind words. It’s great to hear that you’ve had such a good experience with our sprinkler system maintenance, and I’ll be sure to pass this along to our irrigation team. We take a lot of pride in trying to stay professional and helpful, so it means a lot to hear that it shows. Thanks again for the support. We truly appreciate it!<br><br>Best,<br><br>Ed Kleinhenz<br>Assistant Office Manager<br>Warner’s Outdoor Solutions<br>651-735-2100<br>Office@warnersoutdoorsolutions.com<br>6625 Bailey Rd.<br>Woodbury, MN 55129<br>
We've been Warner's Customers for a few years now. We use them for mowing, fertilizer/weed control, and even snow plowing in the off season. We have some unique circumstances that have meant we need professionals willing to work with us on timing and execution. Patricia has always been a DREAM to work with and the few times there has ever been a hiccup Warner's has ALWAYS done whatever was needed to make it right. Both of my neighbors have starting using Warner's because of our experience... and I'm sure the fact that our lawn always looks amazing is further persuasion!
Response from Warner's Outdoor Solutions, Inc.
Thank you, Jill! We really appreciate you taking the time to share your experience with us. It means a lot to hear that you’ve trusted Warner’s with your mowing, fertilizer & weed control, and snow removal services over the years. We’re glad we’ve been able to work with your schedule and unique circumstances, and we’ll be sure to pass your kind words along to Patricia. She truly does a great job taking care of our customers! We also appreciate the referrals to your neighbors, and we’re happy to hear your lawn continues to look its best. Thanks again for your continued support!<br><br>Best,<br><br>Ed Kleinhenz<br>Assistant Office Manager<br>Warner’s Outdoor Solutions<br>651-735-2100<br>Office@warnersoutdoorsolutions.com<br>6625 Bailey Rd.<br>Woodbury, MN 55129<br>
Warner's Outdoor Solutions are absolutely fantastic to work with! They're extremely professional every step of the way, and our project turned out perfect. They also provide us with excellent snow removal service. I highly recommend Warner's!
Response from Warner's Outdoor Solutions, Inc.
Hello Mike, <br><br>Thank you for the great review! We truly appreciate the kind words and the opportunity to work with you. It’s great to hear that you were happy with both your project and our snow removal services. Our team takes a lot of pride in delivering professional service and quality results. Thanks again for choosing Warner’s Outdoor Solutions We look forward to continuing to work with you in the future!<br><br>Best,<br><br>Ed Kleinhenz<br>Assistant Office Manager<br>Warner’s Outdoor Solutions<br>651-735-2100<br>Office@warnersoutdoorsolutions.com<br>6625 Bailey Rd.<br>Woodbury, MN 55129<br>
I have been working with Warners for a few years now and they have always been very good to me. Brendan, Rob and Ryan have all been great to work with.
Response from Warner's Outdoor Solutions, Inc.
Hello Gary,<br><br>Thank you for the 5-star review and for your continued trust over the years. We truly appreciate your loyalty and the opportunity to work with you.<br><br>It’s great to hear that Brendan, Rob, and Ryan have been a pleasure to work with. We are fortunate to have such a strong team. I’ll be sure to pass along your kind words to them.<br><br>We look forward to continuing to serve you for many more years to come.<br><br>Best,<br><br>Ed Kleinhenz<br>Assistant Office Manager<br>Warner’s Outdoor Solutions<br>651-735-2100<br>Office@warnersoutdoorsolutions.com<br>6625 Bailey Rd.<br>Woodbury, MN 55129<br> <br>
We’ve enjoyed working with Warner Outdoor Solutions — they’re professional, responsive, and take real pride in their work. If you’re in the North Metro area of Minnesota and need dependable exterior services, they show up, communicate clearly, and deliver quality results. It’s refreshing to partner with a company that operates with integrity and consistency. I highly recommended.
Response from Warner's Outdoor Solutions, Inc.
Hello Willamae,<br><br>Thank you for the wonderful 5-star review and for your kind words about our team. We truly appreciate the opportunity to work together.<br><br>Professionalism, clear communication, and delivering quality results are standards we hold ourselves to every day, so it means a lot to hear that reflected in your experience. Operating with integrity and consistency is something we take great pride in.<br><br>Thank you for the recommendation and for being a valued partner. We look forward to continuing to work together in the North Metro for many seasons to come.<br><br>Best,<br><br>Ed Kleinhenz<br>Assistant Office Manager<br>Warner’s Outdoor Solutions<br>651-735-2100<br>Office@warnersoutdoorsolutions.com<br>6625 Bailey Rd.<br>Woodbury, MN 55129<br>
We’ve had the opportunity to work alongside Warner Outdoor Solutions, and they are a top-tier exterior home services company. Their team is professional, responsive, and takes real pride in their workmanship. If you’re in the Woodbury area of Minnesota and need reliable exterior services, Warner Outdoor Solutions delivers. They communicate clearly, show up when they say they will, and stand behind their work — which is rare. It’s always refreshing partnering with a company that operates with integrity and consistency. Highly recommend them to anyone looking for quality outdoor and exterior home services.
Response from Warner's Outdoor Solutions, Inc.
Hello Johnathon,<br><br>Thank you for the incredible 5-star review and for your kind words about our team. We truly appreciate the opportunity to work alongside you.<br><br>Professionalism, communication, and standing behind our work are core values at Warner’s Outdoor Solutions, so it means a great deal to see that reflected in your experience. We work hard to operate with integrity and consistency in everything we do.<br><br>Thank you as well for the recommendation. Especially here in the Woodbury community. Partnerships like this are something we genuinely value, and we look forward to continuing to work together in the future.<br><br>Best,<br><br>Ed Kleinhenz<br>Assistant Office Manager<br>Warner’s Outdoor Solutions<br>651-735-2100<br>Office@warnersoutdoorsolutions.com<br>6625 Bailey Rd.<br>Woodbury, MN 55129<br>
We’ve had a great working relationship with Warners. They hire our company for snow removal services, and they are always professional and organized. Communication is clear and timely, which makes scheduling and storm coordination smooth every time. Most importantly, they always pay on time — which says a lot about how they value their contractors. It’s refreshing to work with a company that’s dependable, respectful, and easy to do business with. Highly recommend Warners — we truly appreciate the partnership!
Response from Warner's Outdoor Solutions, Inc.
Hello Wyatt,<br><br>Thank you for the outstanding 5-star review and for your continued partnership. We truly value the working relationship we’ve built together.<br><br>Clear communication, organization, and professionalism are extremely important to us. Especially during snow events when coordination matters most. We’re grateful to work alongside a team we can rely on.<br><br>We also appreciate your acknowledgment of timely payment. We believe strong partnerships are built on trust, respect, and doing what we say we will do.<br><br>Thank you again for the recommendation and for being a dependable partner. We look forward to continuing to work together for many seasons to come.<br><br>Best,<br><br>Ed Kleinhenz<br>Assistant Office Manager<br>Warner’s Outdoor Solutions<br>651-735-2100<br>Office@warnersoutdoorsolutions.com<br>6625 Bailey Rd.<br>Woodbury, MN 55129<br>
Have worked with Warners for some time. Reputable company and do what they say they will do
Response from Warner's Outdoor Solutions, Inc.
Hello Gilberto,<br><br>Thank you for the 5-star review and for being a valued long-term customer. We truly appreciate your continued trust in Warner’s Outdoor Solutions.<br><br>Being known as a reputable company that does what we say we will do is something we take great pride in. Consistency and follow-through are extremely important to us.<br><br>We’re grateful for the opportunity to continue working with you and look forward to many more seasons together.<br><br>Best,<br><br>Ed Kleinhenz<br>Assistant Office Manager<br>Warner’s Outdoor Solutions<br>651-735-2100<br>Office@warnersoutdoorsolutions.com<br>6625 Bailey Rd.<br>Woodbury, MN 55129<br>
Great company to work with , always goes above and beyond making sure their customers are satisfied
Response from Warner's Outdoor Solutions, Inc.
Hello Tyler,<br><br>Thank you for the 5-star review! We truly appreciate your kind words and your continued support.<br><br>Going above and beyond for our customers is always the goal, so it means a lot to hear that reflected in your experience. We’re grateful for the opportunity to work with you and look forward to continuing to deliver great service.<br><br>Best,<br><br>Ed Kleinhenz<br>Assistant Office Manager<br>Warner’s Outdoor Solutions<br>651-735-2100<br>Office@warnersoutdoorsolutions.com<br>6625 Bailey Rd.<br>Woodbury, MN 55129<br>
Warner’s Outdoor Solutions have been a great contractor throughout the lawn mowing season and snow plow season as well. Their communication is very good, and their prices are reasonable and they are very good people that you can always work things out with them. Will recommend their services and they will take care of you with pride and dedication. I will continue working with them hands down.
Response from Warner's Outdoor Solutions, Inc.
Hello Christian,<br><br>Thank you for the outstanding 5-star review. We truly appreciate you taking the time to share such detailed feedback.<br><br>It means a great deal to hear that you value our communication, pricing, and consistency throughout both the mowing and snow seasons. We work hard to build long-term relationships with our customers and being someone you can “work things out with” is exactly the type of company we strive to be.<br><br>Thank you as well for your continued trust and recommendations; that support means everything to us. We look forward to continuing to serve you with pride and dedication.<br><br>Best,<br><br>Ed Kleinhenz<br>Assistant Office Manager<br>Warner’s Outdoor Solutions<br>651-735-2100<br>Office@warnersoutdoorsolutions.com<br>6625 Bailey Rd.<br>Woodbury, MN 55129<br>
Great company to work with!
Response from Warner's Outdoor Solutions, Inc.
Hello Tyler,<br><br>Thank you for the 5-star review! We truly appreciate your support and the opportunity to work with you.<br><br>It’s always our goal to make the process smooth, professional, and easy for our customers. We’re grateful for your business and look forward to working with you again in the future.<br><br>Best,<br><br>Ed Kleinhenz<br>Assistant Office Manager<br>Warner’s Outdoor Solutions<br>651-735-2100<br>Office@warnersoutdoorsolutions.com<br>6625 Bailey Rd.<br>Woodbury, MN 55129<br>
Great company for snow removal 🤝 Thank you guys 🙏
Response from Warner's Outdoor Solutions, Inc.
Hello Leonardo,<br><br>Thank you for the 5-star review! We truly appreciate your support and the opportunity to handle your snow removal needs.<br><br>Our team works hard to stay reliable and responsive during the winter season, so it means a lot to hear your positive feedback. We look forward to continuing to serve you!<br><br>Best,<br><br>Ed Kleinhenz<br>Assistant Office Manager<br>Warner’s Outdoor Solutions<br>651-735-2100<br>Office@warnersoutdoorsolutions.com<br>6625 Bailey Rd.<br>Woodbury, MN 55129<br>
Great company!! Reliable employees that does professional work. This guys show up and get the job done with respect and dignity!!
Response from Warner's Outdoor Solutions, Inc.
Hello Jamie,<br><br>Thank you for the 5-star review! We truly appreciate you taking the time to share your experience.<br><br>Reliability and professionalism are two things we take a lot of pride in, so it’s great to hear that reflected in your feedback. Our team works hard to show up, do the job right, and treat every property with respect.<br>We’re grateful for your support and look forward to working with you again in the future!<br><br>Best,<br><br>Ed Kleinhenz<br>Assistant Office Manager<br>Warner’s Outdoor Solutions<br>651-735-2100<br>Office@warnersoutdoorsolutions.com<br>6625 Bailey Rd.<br>Woodbury, MN 55129<br>
For any outdoor needs this is the place to go they are great people to work with and give u a great experience
Response from Warner's Outdoor Solutions, Inc.
Hello Jorge,<br><br>Thank you for the 5-star review! We truly appreciate your kind words and your trust in Warner’s Outdoor Solutions. It means a lot to hear that you had a great experience working with our team.<br><br>Providing quality work and a positive customer experience is always our goal. We look forward to helping you with any outdoor needs in the future!<br><br>Best,<br><br>Ed Kleinhenz<br>Assistant Office Manager<br>Warner’s Outdoor Solutions<br>651-735-2100<br>Office@warnersoutdoorsolutions.com<br>6625 Bailey Rd.<br>Woodbury, MN 55129<br>
Warner's is a really great company to work with and Gabe was very helpful over the phone. I was unsure of what I wanted for my lawn and he guided me in the right direction. I'm very thankful for the recommendations will definitely work with Warner's in the future!
Response from Warner's Outdoor Solutions, Inc.
Hello Skyler,<br><br>Thank you for the 5-star review and for taking the time to share your experience. We’re glad to hear Gabe was able to help guide you in the right direction and provide recommendations that made you feel confident moving forward. We truly appreciate your kind words and look forward to working with you again in the future.<br><br>Best Regards,<br><br>Ed Kleinhenz<br>Assistant Office Manager<br>Warner’s Outdoor Solutions<br>651-735-2100<br>Office@warnersoutdoorsolutions.com<br>6625 Bailey Rd.<br>Woodbury, MN 55129<br>
I had a great experience working with Warners. A neighbor referred me, and they took care of tree work at two of my properties in Brooklyn Center and Lakeville. They trimmed multiple trees and removed a linden tree that was right over my pool and next to a new fence—huge relief not having to scoop leaves out of the pool anymore. A big thank-you to the tree crew—Corey M, Eddie O, Heriberto R, and Joaquin C—for their excellent work. The pricing was very reasonable, communication was excellent, and everyone involved was professional from start to finish. I’ve already recommended Warners to a neighbor and a colleague and would definitely use them again.
Response from Warner's Outdoor Solutions, Inc.
Hello Ivan,<br><br>Thank you for the 5-star review. We’re glad to hear you were referred to us by a neighbor and that you’ve already passed along recommendations of your own. Those referrals truly mean a lot to us!<br><br>We also appreciate you recognizing the crew for their hard work; we’re fortunate to have such a great team. Clear communication, fair pricing, and professionalism are values we take pride in, and it’s great to hear that reflected in your experience.<br><br>We look forward to working with you again in the future.<br><br>Best,<br><br>Ed Kleinhenz<br>Assistant Office Manager<br>Warner’s Outdoor Solutions<br>651-735-2100<br>Office@warnersoutdoorsolutions.com<br>6625 Bailey Rd.<br>Woodbury, MN 55129<br>
This is a terrible terrible company they do a terrible job at my apartment complex with snow removal and many people have slipped and fell and been hurt this 2025-2026 winter
Response from Warner's Outdoor Solutions, Inc.
Hello,<br><br>Unfortunately, your review doesn’t include your name or which property you are referring to. We service many apartment complexes, and each one has different specifications for snow/ice removal. Some are auto salt/ice-melt, which means whenever it’s slippery, we go out and service right away. Others, we only service when requested by property managers. Some property managers schedule lot clears after each large snow event, while others never request a lot clear. A lot clear is needed to get the parking lot as clean as possible. <br> <br>Please always contact your property manager right away whenever conditions aren’t safe. In addition, you can always reach out to us directly at 651-735-2100 or email office@warnersoutdoorsolutions.com. Our phones and emails are monitored 24/7 during snow/ice events.<br> <br>Please reach out to us right away so we can discuss your situation.<br><br>Thank you,<br> <br>Ed Kleinhenz<br>Assistant Office Manager<br>Warner’s Outdoor Solutions<br>651-735-2100<br>Office@warnersoutdoorsolutions.com<br>6625 Bailey Rd.<br>Woodbury, MN 55129
Response from Warner's Outdoor Solutions, Inc.
Hello Brenda,<br><br>Thank you for the 5-star review! We truly appreciate you taking the time to share your feedback. Providing quality lawn and landscape services at a fair price is always our goal. If you ever need anything in the future, please don’t hesitate to reach out. We are always happy to help!<br><br>Best,<br><br>Ed Kleinhenz<br>Assistant Office Manager<br>Warner’s Outdoor Solutions<br>651-735-2100<br>Office@warnersoutdoorsolutions.com<br>6625 Bailey Rd.<br>Woodbury, MN 55129<br>
I wanted to send a quick thank you to the crew who removed the snow from our sidewalk, front steps, and driveway on the morning of November 26, 2025. They arrived early in the morning, notified us so we could move our cars out of the driveway, did a marvelous job of removing the snow, and worked efficiently so they could move on to the next job. Giving us the opportunity to move our cars will prevent the development of an icy driveway surface under the cars. This is the outstanding level of service that keeps us returning to Warner's year after year.
Response from Warner's Outdoor Solutions, Inc.
Hi Andy,<br><br>Thank you so much for the 5-star review! We’re glad to hear our crew was able to arrive early, give you a heads-up to move your cars, and provide a thorough clean-up. We’re happy we could help.<br><br>We truly appreciate your loyalty and are grateful to have you with Warner’s year after year. Thanks again for taking the time to share your experience!<br><br>Best regards,<br><br>Ed Kleinhenz<br>Assistant Office Manager<br>Warner’s Outdoor Solutions<br>651-735-2100<br>Office@warnersoutdoorsolutions.com<br>6625 Bailey Rd.<br>Woodbury, MN 55129<br>
I called Warner Outdoor Solutions very late in the year for a Fall Clean Up service, I called at 11:30 AM and by 3 PM the same day they arrived at my house, mowing and blowing the leaves in to pile, and the next morning they had a vacuum truck stop by, removing the leaves. I’m very happy with their promptness and quality of service. Thank You and I would definitely use them again.
Response from Warner's Outdoor Solutions, Inc.
Hi Jennifer,<br><br>Thank you so much for the 5-star review! We’re glad we could get you taken care of so quickly this late in the season. Our team prides itself on prompt, reliable service, and it’s great to hear the fall clean-up met your expectations.<br><br>We truly appreciate you choosing Warner’s Outdoor Solutions, and we’d be happy to help again anytime.<br><br>Thanks again!<br><br>Ed Kleinhenz<br>Assistant Office Manager<br>Warner’s Outdoor Solutions<br>651-735-2100<br>Office@warnersoutdoorsolutions.com<br>6625 Bailey Rd.<br>Woodbury, MN 55129
I had their lawn care service including fertilization and weed control years ago. in general most of the technicians did a very poor job even broader leaf weeds would grow in the lawn. I asked them to come back and do a better job getting rid of the weeds. they were rude and eventually canceled my service request all together. that was the time I believe it was difficult to find good service companies. because of their behavior I decided to leave my lawn irrigation system unserviced just because of the hassle I have to go through. it felt like I needed to beg them for service or good service. I found their price too high because they insist on doing way too many visits.
Response from Warner's Outdoor Solutions, Inc.
Hi Yh Y,<br><br>We can’t find records of servicing your property. However, thank you for your feedback. This is disappointing to hear. We sincerely apologize for your poor experience with us. At Warner’s Outdoor Solutions, we pride ourselves on quality and customer service.<br><br>We always offer complimentary redo weed control applications for customers that are seeing weeds in between visits when signed up for a fertilizer & weed control package. We encourage all customers to call and/or email us if they’re seeing weeds in between visits. That way, we can come out and complimentary re-spray for broadleaf weeds.<br><br>I sincerely apologize for your poor experience with our office staff. All our office staff are trained to handle customers in a professional manner. I’d be happy to work with you directly moving forward.<br><br>Our pricing is competitive for fertilizer & weed control applications. We offer multiple packages to cater to customers price points and/or service levels. We recommend our gold package which is our top package. However, we have hundreds of customers that are signed up for our silver and bronze packages for pricing and service level reasons.<br><br>Again, I sincerely apologize for your poor experience with us. Please reach out to me directly, so I can assist you with your service issues. I’d be happy to discuss this with you and make things right!<br><br>Thank you,<br><br>Brendan Hoben<br>Office Manager <br>Warner's Outdoor Solutions <br>6625 Bailey Rd. <br>Woodbury, MN 55129<br>Bus: 651-735-2100<br>Cell: 612-328-4917 <br>Fax: 651-735-2479
Edit (April 18): Reducing this to one star because they refused to really work with me, and literally just called me threatening *collections* over a $1.17 invoice(!) that's a bogus "late fee" on a different invoice that was for a month they didn't even provide me with service! At this point I've paid them over $200 (not a ton mind you but they only came by twice before cancelling my service) for frankly unsatisfactory work and yet they continue to harass me. This is a crazy way to treat new customers. --- Pretty disappointed in the snow removal service, so I can’t recommend it to Minneapolis residents. I just moved into a new house in Minneapolis last week, right before the first big snow of the season, so I emailed looking for an estimate. To their credit they were pretty responsive via email and sent a truck out the same day of the storm to clear the driveway. Unfortunately they didn’t clear the sidewalks, which I had noted in my original email and even re-confirmed with them before ordering the service. I contacted them the next day and they assured me that somebody would be out as soon as possible that day to take care of it, but nobody ever showed up. It also snowed a bit more the night after they came, and the city plows came afterwards as well leaving a lot of snow still on the driveway, so even that was still difficult to drive on. I ended up having to buy some snow removal equipment and clear it myself over the weekend, so that I could get in my garage and also not worry about being fined by the city for the uncleared sidewalks, even though I really shouldn’t be doing this work in my condition. I sent them a text about all of this over the weekend, although they were closed, but this Monday morning I saw the text was read at 11AM and still received no reply. I guess I will be looking for alternative service for snow removal and my future landscaping needs since I am not seeing any interest in resolving this from them.
Response from Warner's Outdoor Solutions, Inc.
Hello Jonah,<br><br>Responding to this post as we have been unable to get ahold of you via call and text. Please get back to us as soon as possible by responding to Dustin or calling our office at 651-735-2100. Our office line is available from 8am – 5pm, M-F.<br>You called us during a snow event, and we signed you up for the season. The first time we went out our technician was confused about the areas needed to be serviced. Had you signed up with us earlier, we would have had plow markers set up and a site map for our crew if needed. We did our very best to service you despite the short notice. We always do our best to get out within 8 hours of the snowfall cessation. We were out to your property within 2 hours from when you signed up with us. <br>On the 20th, you contacted us around 8am. We sent a crew back out to your property once we were made aware of areas being missed the same day. Unfortunately, it sounds like the area was again missed. Please always contact our primary office at 651-735-2100 if you have not received a response from your account manager. Our sales reps are not always in the office during snow events. However, we always have our dispatch managers monitoring the line during snow events so we can handle situations like yours right away.<br>Anytime that the city plow comes and blocks you in, we are happy to come back and get you cleared out at half the cost of your 1-4” snow removal rate. We rely on our customers to call us when this happens so we can dispatch a crew to the property as soon as possible.<br>We apologize for the experience you had with us and hope that we can work with you again in the future. As previous reviews show, we always do our very best to make things right with our customers.<br><br><br>***Warner's Outdoor Solutions Response to 4/18/25 Response***<br><br>Hey Jonah,<br> <br>We noticed that you lowered your Google review to a 1-star. We’ve tried multiple times calling, leaving voicemails, texting, and emails to work with you on your previous snow removal service and invoice issues. Unfortunately, we haven’t heard back from you to correct the service and invoicing issues.<br> <br>I emailed over an updated paid invoice. We removed the snow removal charge from the 1/12/25 snow event and the automatic finance charges applied. We zeroed out your remaining balance, no payment will be necessary. We don’t harass customers. We simply reach out to all customers with balances that are 60 days past due. Being that your snow removal invoice was outstanding, we called to collect payment. During our payment collection calls, we always work with our customers if there are service issues.<br> <br>I apologize for your poor experience with us. We always make things right with our customers. Please reach out to me directly at 612-328-4917 to ensure that everything is handled to your satisfaction.<br> <br>Brendan Hoben<br>Office Manager<br>Warner's Outdoor Solutions<br>6625 Bailey Rd.<br>Woodbury, MN 55129<br>Bus:651-735-2100<br>Fax:651-735-2479
I have never done a review of a company until now. Last Fall I paid for slit seeding. The person who came out manually added seed with a rake and rotary spreader, not using a slit seeding machine. I was told if the seed did not grow, to contact them in the Spring. I did in March of this Spring and it took almost three months to get them to respond, connecting with rude office personnel. Two individuals came out, neither had ever used the slit seeder machine before. One started their machine and dumped seed all over my driveway as he went to my backyard. He also ran the machine while texting on his cell phone, not realizing there was no seed, and the blades were not entering the ground. The other could not get his machine to start, so he spread seed with a rotary spreader. One individual, who was very professional throughout, came to the door to say they were done. I pointed out no slit seeding was done, so they called the office. A mechanic came out and got one of the machines to work. He then proceeded to use that machine with no seed in it. I went out there to point out there was no seed coming out. He said that is what the office instructed him to do in one of the many calls he made to his boss. He told me to call the office and I did many times with no answer. He called his boss and put it on speaker phone. His boss proceeded to speak unprofessionally about me, not knowing he was on speaker phone. I was told to call again. The manager was annoyed to have to speak with me and said that is how he spread seed on his property and the guys used up all the seed allowed for my job. Then accused me of trying to get my whole yard seeded after I had sent pictures of the areas and walked the guys to show the same areas from last Fall, later he rescinded this comment. I was told to give it time to see if the seed would grow. After running my irrigation continually for new seed again, there is nothing but a dirt patch and weeds. They did offer to come out if the seed did not take, but a I am finished with working with this company. Or offered me a free sprinkler blow out this Fall. I used them last Fall for my sprinkler blow out and the guy broke two caps of the values and just taped them on the pipe and left.
Response from Warner's Outdoor Solutions, Inc.
Hi Joy,<br><br>I left a voicemail and email on 8/22 and 8/30. Please call me back and I will set up a time for my Operations Manager to meet with you to fix your back flow preventer as well as come up with a solution for the area of your lawn where the seed isn't taking. <br><br>Thanks Joy and look forward to hearing from you.<br><br>Ryan Warner<br>President<br>Warner's Outdoor Solutions
We hired them to do 4 buildings snow removal! The worst company we have ever had. They sub out all the work to several smaller companies so nobody is on the same page. Several times they left large areas undone or just did a very bad job! Their accounting is no better emailing that we had over paid one account and not paid another, stating we had 5 accounts which we did not. After I called to tell them that all the accounts were paid and they had cashed the checks, the "accountant" stated that "Oh yes all was fixed" , however she never bothered to email that to us and we spent time looking through our accounts to get the facts. This company is managed very poorly!
Response from Warner's Outdoor Solutions, Inc.
Hi Jacqueline,<br>I apologize for your poor experience with our snow removal service. After reviewing your account and email history regarding your snow removal concerns, I hope that with the quick response times from our office in getting a crew there immediately when anything was missed shows that we truly do care about providing quality work. We do use trusted sub-contractors in some areas, but not all, to ensure the snow is removed in a timely matter and the first time we became aware of issues we began sending a manager out after each snow event for quality checks. After multiple occurrences of missed sidewalks, we did finish out the snow removal season completely in-house. Your business has a unique lot being fully surrounded by buildings, fence, and a parking barrier so when the account changed plow drivers there was a period of trial and error while our driver determined the best way to plow your lot. By the end of the season all our efforts to address your concerns look to have been resolved. As for the issues with our accounting, we have 5 separate accounts in our system under your name due to the 4 snow removal accounts as well as your property we provided lawn care for last year. Stating you have 5 accounts is an accurate statement on our end and a simple miscommunication when discussing your snow removal bills. Our accountant received a duplicate check for one of your 4 snow removal accounts but the amount on that check covered the balance due on 2 of your other accounts so after attempting to notify you of the issue she went ahead and balanced all your accounts properly to a $0 balance. I completely understand your frustrations with our services this winter but as you know we will always do anything we can to correct an issue and make it right with our customers.<br>When I called you today, I wanted to come up with any possible course of action to make up for the experience you had. Although you turned me down, feel free to reach out to me directly at anytime if you need any assistance with lawn care, landscaping, tree care, pest control, or irrigation. I would be happy to show you the high quality of service we truly do provide.<br>Thanks,<br>Matt Mendenhall, Office Manager<br>651-789-9380
I used them to fix my irrigation system in the summer and they did a great job. They scheduled a time to winterize my system didn't show up and now keep bugging for invoice. Would find a more organized company to deal with.
Response from Warner's Outdoor Solutions, Inc.
Hi Jeff, Thank you for providing your feedback and I apologize for the poor experience. We called you, left a voicemail, and sent you an email to let you know that we would be happy to have the opportunity to make up for this issues by providing a complimentary lawn care service or irrigation system start up season. We pride ourselves on quality and customer service and did remove the charge. We are not sure what went wrong, as we show our technician did provide the service, but will take your word for it that it didn't happen. Please reach out to me directly at 651-789-9380 if you will allow us the opportunity to make things right with you this spring. Thanks, Matt Mendenhall Office Manager
Worst customer service we ever had for our yard. We cancelled and they still put us on their schedule for irrigation blowout. They could never explain our invoices, either. prices were always different. After we cancelled them, we had to call and cancel again! Also, they always forgot to close our gate and then our dog would get out. Terrible service! Naturally one of their incompetent representatives tried to debate our comments with details and facts conveniently omitted and skewed to make it seem like they tried to be professional. We've hired a different service that is always on time, provides transparent invoicing and was HALF the price of Warner's! Since we discontinued using Warner's, our yard has never looked better.
Response from Warner's Outdoor Solutions, Inc.
Hi Kelsey,<br>I am surprised to see this review after we have had an open line of communication throughout all your concerns. I worked with your husband Tom directly last year in regards to issues with our lawn care services and offered multiple solutions at no-charge to make up for it. When I attempted to schedule these complimentary services to help the lawn recover I was told you would reach out to us when you are ready and then no one from your residence ever followed up to schedule. Since I had made the offer for complimentary services and never heard back I left your account active so you could call in at anytime and take us up on the offer. In regards to the irrigation blow out being auto scheduled again this year, I will admit this was my mistake. Since I had left your account active for the complimentary aeration, seeding, and fertilizer I offered Tom last year, it resulted in the irrigation blow out getting scheduled as we have done for you over the last 3 years without issue. When we received the email that you did not want the service we promptly removed you from the list and apologized for the inconvenience. This fall was the first time we received a request from you or Tom to cancel and not contact you again. We ended 2020 on a positive note with your blow out being completed and even received a confirmation email from Tom. Lastly, in regards to your mention of the prices always being different I believe you are referring to irrigation service we did for you back in 2019. Our irrigation service is charged at an hourly rate plus materials which results in different prices for different situations. We are an open book when it comes to our pricing and are always open to having a discussion with one of our office staff or even have the technician who did the work call you in order to explain what was done.<br>I would be happy to discuss this further with you and honor the offer for complimentary aeration, seeding, and late fall fertilizer if you would like.<br>Thanks,<br>Matt Mendenhall, Office Manager<br>651-789-9380
First season using their service for snow removal. I chose them due to their high rating online. I was very disappointed. Very poor job. Truck with shovel would just come and drag the snow off the driveway leaving a inch or two layer of packed snow. Complained. Not much improvement. Each trip was $60+. One month we paid them over $450 to have an icy packed driveway. We cancelled. Our kind neighbor offered to take over for only $30 per snowfall using his snowblower. Bare pavement now!
Response from Warner's Outdoor Solutions, Inc.
Hi Mio,<br>Thank you for providing your feedback and I apologize for the poor experience. I tried giving you a call yesterday and left a voicemail to let you know that we would be happy to have the opportunity to make up for these issues by providing complimentary lawn care this season. We pride ourselves on quality and customer satisfaction but when it comes to a plow service compared to snow blowing, there will always be a difference. We were happy to send an account manager to your property to assess the quality of the plow work and touch things up at no-charge but unfortunately with plowing we cannot get down to the pavement as well as a snow blower will, especially with wet heavier snow. This is why we offer ice-melt services to get down to the pavement when we have icier conditions. We offer snow blowing for the entire driveway as well but finding a neighbor to do it for such a low cost is a great arrangement! Please reach out to me directly at 651-789-9380 if you will allow us the opportunity to make things right with you this spring, summer, and fall!<br>Thanks,<br>Matt Mendenhall<br>Office Manager
save your time and money. Asked for a valve to be replaced this summer. They told me they replaced the whole valve but only replaced part of it. The first technician could not fix the right valve the first time and spent 1.5hrs out there to tell me he cannot find it. The second technician found it in 15 minutes- billed for the whole time the first guy was there doing nothing. I offered to pay for the services rendered right away but was told no and that I will receive a bill. Never received a bill or anything close to an invoice just their spam emails. Then they call with a threat to send my information to a collection agency. they never mentioned late fees until after I received the copy of the receipt of payment after it was paid. Overall a very shady company and untrustworthy.
Response from Warner's Outdoor Solutions, Inc.
Hi Andres,<br>I am refunding your credit card for the two finance charges and .5 hr of service you felt was unnecessary. I just left you a voicemail and will be sending you an email as well in order to make this right with you as we pride ourselves on quality customer service. I apologize that our office staff did not properly handle this situation in the first place but it does seem like you were simply not given a proper explanation of the service and our billing practices. When our technician first went to your property on 6/26 and rebuilt one of your valves of the two that needed repairs we had billed you for .75 hrs of work. Our technician then incompleted the job that day because he knew that our other technician would be better equipped to complete the remainder of the job in a more timely matter. One of our office staff then emailed you a synopsis of that first service and quoted 3 hours for the return service which would not include any additional trip charge. Our other technician returned to the property on 7/8 in order to track down the remaining valve that needed to be repaired. He ended up completing these repairs in less than half the time we had quoted resulting in an additional 1.25 hours of service. All of our trucks have tracking devices and these times have been verified. We do all of our billing monthly, at the start of each month for the previous month and unless otherwise stated we will mail the invoice to your property, apologies if you never received an invoice in the mail. I looked into our email history with you as well in regards to your comment about spam emails and we have only sent you emails in regards to the irrigation service details, the balance on your account, and scheduling an irrigation blowout (an essential service we automatically schedule for all of our irrigation customers). When you received the email stating there is an overdue balance on the account, we would have been happy to work with you on any of these concerns and make billing adjustments as needed. If you stated you never received the original invoice we would honor that and adjust the due date to reflect when you received the invoice and delete any additional charges. I hope this helps clear up your concerns and I would be happy to discuss things further and provide a refund or a complimentary start-up in the spring to ensure the system is at 100%. Feel free to reach out to me on my direct line, 651-789-9380, at anytime and I will always ensure you are receiving the best service possible.<br>Thanks,<br>Matt Mendenhall<br>Office Manager<br>651-789-9380<br>Office@warnersoutdoorsolutions.com
Horrible. I moved to CA in August and hired them (monthly subscription stating in Dec.) to remove snow until my house sold. Imagine my surprise when at 8pm on a sub-zero Jan. night, I arrive in Cottage Grove, MN to find my driveway covered in several inches of snow. The movers were scheduled to arrive the following morning. I called WOS and left several messages. I was promised someone would come to remove snow before the movers arrived at 10am. Ha! What a joke! I didn't even get a call back, and worse, no snow removal. I finally found another, more reliable company to help me. Warners Outdoor Solution is completely unreliable. They did finally respond to my urgent calls on Monday... too little, too late. Save yourself a lot of stress and frustration, and just go elsewhere.
Response from Warner's Outdoor Solutions, Inc.
Hi Stefanie, it was nice talking to you over the phone. Like I said, I sincerely apologize that my office staff did not put you in our scheduling software. Unfortunately when you called us on Friday, January 13th at 9:00 pm and again on Saturday it was after hours and it was not during a snow event so we hand no one checking our after hours call service. By the time we realized you called it was Monday morning and you had already taken care of the snow. Again I sincerely apologize for our mistake and I hope you can make good use of the $100 gift card to Home Depot we mailed to you for your home in California.<br><br>Sincerely,<br><br>Ryan Warner<br>President<br>Warner's Outdoor Solutions<br>651-789-9393
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+1651-735-2100Address
6625 Bailey Rd, Woodbury, MN 55129
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