About this provider in Edina
Aptive Pest Control in Edina, MN provides trusted residential pest control services tailored to homes throughout Hennepin County. Our Edina team helps protect against pests like ants, spiders, cockroaches, rodents, and more with customized treatment plans built around your specific needs. We’re committed to delivering…
Rating breakdown from customer reviews
4.4
5,618 reviews
Customer reviews for Aptive Pest Control
Kristen Skura
Our service started out great. However, the last two visits have been by a girl who doesn't seem to know what she's doing, has to call her boss to check on things, and spends more time organizing her truck in my driveway than providing any service or communication. I would love to request not to have her again, but it's impossible to contact anyone directly. Very frustrating.
Provider response
Hi Kristen,<br><br>We’re disappointed to hear that your recent visits haven’t matched the great experience you had when you first started with Aptive. We understand how frustrating it is to question the quality of your service and then feel like you don’t have an easy way to communicate your concerns or preferences.<br><br>We want your future visits to feel professional, thorough, and properly handled. Please reach out to socialmedia@goaptive.com directly so we can review your recent services and document your concerns regarding future appointments. We appreciate you speaking up and giving Aptive the opportunity to improve your experience.<br><br>-Jasmine, Aptive Care Team
A OHagan
I was not advised that by agreeing to a one time reduced service fee, I was also agreeing to a contract for 2 years of reoccurring service. Then I was told I'd be charged a cancellation fee for cancelling when it had only been 25 hours since I allowed Aptive reps. to enter my home.
Provider response
It’s disheartening to hear that you came away from the signup process feeling unclear about the ongoing service commitment, especially when you were trying to cancel so soon afterward, A. We’d like the opportunity to review the service agreement, the details surrounding your enrollment, and the cancellation cost so we can help provide some clarity and determine what options may be available.<br><br>Please email socialmedia@goaptive.com with your service address and reference this review so our team can take a closer look with you. We hope to hear from you soon!<br><br>-Alexis, Aptive Care Team
Kari Herold
Aaron did an amazing job treating and removing multiple wasps nests and hives from our property, even finding and disposing one the size of a soccer ball! He was professional and thorough and even friendly with the kids. He also took care of spraying around foundations and retaining walls, sweeping the eaves and deck, treating the yard for ants, and placing a mouse trap. We would love to have him back for follow up services. We are looking forward to enjoying a safer yard. Thank you!
Provider response
We’re glad your service has been going smoothly and delivering the experience you were hoping for, Kari Herold! From taking care with the treatment to keeping you informed along the way, our local experts work to make each service feel thorough and dependable. Thank you for trusting Aptive to handle your pest control needs!<br><br>-Alexis, Aptive Care Team
Nancy Nelson
We have been happy with our services so far. The staff are very friendly and knowledgeable and have good suggestions every time. My property is much less free of bugs than ever!!
Provider response
Hi Nancy, <br><br>Thank you for sharing your experience — we really appreciate your continued support! At Aptive, we’re committed to being there when you need us most, and we’re glad our team responded quickly to address your ant concerns. Our priority is making sure your home feels comfortable, cared for, and we’re looking forward to keeping up that standard for you. Thank you for choosing Aptive!<br><br>-Jasmine
Jason Helms
The service tech explained everything to me.
Provider response
We appreciate you recognizing the care our local experts put into your service, Jason Helms. Listening to your requests, keeping you informed, and paying close attention to the areas that need it most are all part of providing a thorough visit. Thank you for trusting Aptive to take care of your home's pest control needs!<br><br>-Alexis, Aptive Care Team
ROXANNE NELSON
Very satisfied with the communication and service.
Provider response
Hi Roxanne, <br><br>Thank you for sharing your experience with us! We're so glad to hear you’re satisfied with both the service and communication—two things we take seriously at Aptive. It means a lot to know our team is meeting expectations and keeping you informed every step of the way. We're grateful to have you as part of the Aptive community and look forward to continuing to protect your home with care and consistency!<br><br>-Jasmine
David Brown
We found 2 yellow jacket hives that we asked to have sprayed and they did not. They put up a trap instead and called it good. At least they closed the gate when they left this time.
Provider response
Thank you for bringing this to our attention, David. We’d like to review the service details surrounding the yellow jacket activity and the treatment approach used, as well as make sure your concerns about the visit are properly addressed.<br><br>If you're open to it, please email socialmedia@goaptive.com with your service address and reference this review so our team can take a closer look and help determine the next steps. We’re here to help and hope to hear from you soon!<br><br>-Alexis, Aptive Care Team
Pattie Harman
He did a great job!! Considering it was pouring out, there wasn't a lot he could do. But he did get under the outside eaves for spider webbing and it looks like he was able to do something for the ants and mosquitoes for the back patio
Provider response
Hi Pattie, <br><br>We really appreciate you taking the time to share this! It’s great to hear that Chris did a great job walking your property, building a plan, and making the experience a positive one overall.<br><br>We’re glad you felt confident in the process and know that support is there if you need it moving forward. As always, we’ve got this handled when it comes to standing behind our service and making sure your home stays protected as the treatment takes effect.<br><br>-Jasmine, Aptive Care Team
Steven Larson
The first visit, the guy was only here for a few minutes. And then he took off, I tried to cancel and you guys have been giving me a hard time doing that even though the person on the phone. I spoke with initially said they were gonna cancel me and refund. My money, no, I'm not happy with you guys.
Provider response
Hi Steven, <br><br>Thank you for sharing your experience. We’re sorry your first visit felt rushed and that trying to cancel afterward has added even more frustration, especially after you were told the account would be canceled and a refund issued. We understand why you’re unhappy with how this has been handled.<br><br>Please reach out to socialmedia@goaptive.com directly so we can review your Aptive account, confirm the status of the cancellation and promised refund, and work toward getting everything properly resolved.<br><br>-Jasmine, Aptive Care Team
April Anslinger
Our experience with Aptive has been great! The service professionals are friendly, helpful and care about our home. They not only resolve any problems we have, but they get ahead of ones that are likely coming given weather patterns and neighborhood activity. They also operate with a safety first approach which we love!
Provider response
Hi April,<br><br>This is exactly the kind of experience we love to hear about! We’re glad our service professionals consistently make you feel cared for, not only by addressing current pest concerns but by staying proactive and keeping safety at the forefront. Thank you for recognizing the thought and care that goes into protecting your home, family, and property. We truly appreciate your trust in Aptive and look forward to continuing to keep things handled!<br><br>-Jasmine, Aptive Care Team
Ben Bradley
If I could give zero stars, I would. This was the worst experience I've ever had with a company. We had spiders, in and outside of the house. The first treatment did nothing. We called 7 days later and told them and they asked us to let the product run it's cycle. We continued to see spiders inside and out. They came back a second time and treated. 10 days later nothing was fixed. We continued to see spiders. When we told them we would like to cancel our service they invoiced us $169 for terminating early. This is frustrating as a consumer when we are being charged for service that was not done correctly. I would never recommend this company to anyone.
Provider response
Hi Ben, <br><br>Thank you for sharing your experience. We understand how frustrating it is to continue seeing spiders after multiple treatments and then be faced with a cancellation fee when you felt the service wasn’t providing the results you expected. We also understand why that experience would leave you hesitant to recommend Aptive.<br><br>Please reach out to socialmedia@goaptive.com directly so we can review your treatment history, the repeated spider concerns, and the early termination charge. We’d appreciate the opportunity to take a closer look at what happened and see how we can get your concerns properly handled.<br><br>-Jasmine, Aptive Care Team
Mike Feeney
Tech was knowledgeable and told time to explain the history of, and the reasons for, the recent centipede invasion in our home
Provider response
This is exactly the kind of feedback we love to hear, Mike Feeney! It’s great to know our local experts combined thorough service with clear communication and genuine care throughout your visit. Knowing their hard work made a positive impression is incredibly rewarding. Thank you for choosing Aptive. We’re grateful for your trust and support!<br><br>-Alexis, Aptive Care Team
Ashoke Mandal
Jackson was very fruiendly and maintained good professionalism. He also addressed my concerns.
Provider response
Hi there, <br><br>Thank you for leaving a review and for being such a loyal Aptive customer. We really appreciate the trust you place in us, and it means a lot to know we’re helping take care of your home. If anything ever comes up or you need anything at all, please don’t hesitate to reach out, we’re always here to help.<br><br>-Jasmine, Aptive Care Team
Bettina Buttermore
Did great addressing my concerns
Sue Beaudette
He concentrated on seasonal pests and just overall cleaning around exteriors.
Shelly Schoeppner
I have been very satisfied with a Aptive. The employees are very friendly and helpful. I’ve noticed a decrease in ants in the yard as well as spiders around the pool. They have taken care of wasp nests and sprayed for them. Very happy with them!
Provider response
Thank you for sharing your experience with us, Shelly! We’re happy to hear that Sam was professional, informative, and thorough in explaining the service. Providing reliable, high-quality care is always our goal, and we appreciate having you as a part of the Aptive neighborhood!<br><br>-Alexis
Sharon Brynstad
In the past the tech person or persons explained what they were going to do before they started. When they were done they let us know and we were sent photos of where they had applied the pest control products. The communication was lacking this time. Difficult to complete this survey because we weren't given enough details.
Provider response
Hi Sharon,<br><br>Thank you for sharing your feedback. We’re sorry the communication during this visit didn’t match the experience you’ve come to expect from Aptive. Being informed about what will be treated, what was completed, and receiving photos afterward provides important peace of mind. We appreciate you calling this out and will make sure your feedback is heard so we can provide a more consistent experience moving forward.<br><br>-Jasmine, Aptive Care Team
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