About this provider in Burnsville
15 years, Bed Bug Guys are your "Heat Treatment Experts" offer the Longest and Best Warranty in the entire Industry: ask about our 6 month extended warranty. Were your Bed bug specialist using our Heat Treatment process to achieve one of the highest success rates and A rating with the BBB. Our Bed Bug Heat Treatment…
Rating breakdown from customer reviews
4.7
83 reviews
Customer reviews for Bed Bug Guys
nuck chorris
I rented heating equipment from Jeff with the bed bugs guys and he delivered it promptly, Explained how to use it, and the equipment worked perfectly. I was able to eradicate my bedbug problem Without any chemical chemicals. Thank you to Jeff with the Bed Bug Guys! I would recommend their services to anyone dealing with bed bugs or any pest problem.
Sheila Guggenberger
Jeff is valued resource in the mitigation business. I appreciated his responsiveness and experience.
Amanda Wadsworth
Was able to send photos for free to confirm if we had bed bugs or not (we did not) … was super friendly and helpful !!
Sophia Schomaker
I called because I have an urgent bed bug situation, and when I asked a question about the process of moving things out of the apartment, the person out of nowhere became upset and said “we can’t help you and we don’t want your business” and hung up. I genuinely do not know what happened or what sparked that.
Cari Ohman
I called Jeff at Bed Bug Guys and he came out the same day and thoroughly checked my apartment. The bad news was “you have bed bugs”, the good news was “I can get rid of them with heat and no chemicals”. It’s been a month now and no sign of BUGs. I recommend the Bed Bug Guys heat treatment.
Matt Bolks
Came next day to do an inspection and heat treatment.
Charles F
Spoke with Jeff on the phone. Made me feel confident and handling bedbugs in my apartment. Would definitely recommend.
Cindy T
Today, yes, on Christmas day, I happened to spot a dead bug on my bed and became very concerned that it could be a bed bug. After some researches online, I was not sure and worried. I decided to find Pest Control company online and visit tomorrow probably without much sleep worrying. To my surprise, Bed Bug Guys says "Open" online. I made a call and Jeff picked up the phone and asked me to send him a pic and he would get back to me right away. And he did and confirmed it was not a bed bug! What a relief, specially on Christmas day! I am now writing this review and very grateful that he picked up the phone and being honest about the bug and helped out right away without any gimmick. Thank you!
Dakota Sexton
Extremely responsive, kind, and helpful. It's extremely panic inducing discovering what looks like evidence of bed bugs.
Randall Gilbert
Bed bug guys deliver services that are top notch, they helped me in dire circumstances changing my flat tire at Menards, Thank you for your kindness!
Colleen Cartier
We thought we had bed bugs so we contacted Jeff at Bed Bug Guys. He asked us to send pictures of the bugs. We did that twice with different pictures. He told us we did not have bed bugs. He called us twice and was so helpful in answering questions and giving us direction. I would highly recommend him.
Rob S
Excellent service with a great attitude! Definitely recommend if you're in need of a bed bug exterminator
Grant Johnson
Great service for the price! Reliable.
John K
Fast, and efficient. I've used big companies, not as good.
Chanelle Metcalf
Highly recommend ask for Jeff! Amazing service !
Melanie Tapelt
We found the Bed Bug Guys and were so relieved they could show up right away. They were serious about the job, very experienced and extremely efficient. Was a terrific option going with them to addressing our needs.. to have a trust worthy provider that was patience. We are very happy with how this worked out. Everything went really good and we are nolonger stressed out about the bed bugs after this because Jeff is experienced as they come. Thanks so much for everything!
Lula Swanson
Jeff was amazing!! I called today because of a bug problem in my car. He could have definitely taken my money and ran with it, but instead he told me an easy solution to fix the problem on my own. He also gave some additional tips that I had never heard before. Super genuine guy and it was clear he just wanted to help. Thank you!!
Tricia W
Believe the negative reviews. Google is going to give him the final word and he is going to use that to try and bash me like he has with every other reviewer that has shared a negative response so I will just leave it at that. I wish I had believed the negative reviews because they were all true in my experience. edited to say that literally everything he said below is a lie and I have the text message to prove it. If he wants to continue to lie I can add screenshots here. I am shocked that he's completely fabricated this story to try and make me look bad
Provider response
Tricia call around 7am extremely hysterical, while i was standing in line at Caribou. I told Tricia I was busy and needed to put her on hold while I paid for my MOCHA., This made Tricia extremely angry being put on hold, even though were trying to take care of Tricia's needs, while not open for business yet. When i asked her if she had any questions, she started complaining and calling me names about the Poor service we provided.<br>I told her, we are not able to help Tricia for a free inspection, as she lives out of Town and we do not provide FREE INSPECTIONS for out of towners. Furthermore, I told Tricia we cant help her and told her to call someone else in her area. The name calling and negativity Tricia displayed after we told her, "We can not help you", was scary. So we told her not to call us anymore, but she kept calling back, until we blocked her number. Then her husband started calling until we blocked his number too: all because we could not provide her with a FREE INSPECTION. We DO NOT PROVIDE FREE INSPECITON too someone out of town. Also, the information she provided indicated she does NOT have bed bugs.
Tom Hazal
Expensive and doesn’t seem to care about customers
Provider response
Sorry you felt this way Nguyen. We do not remember talking with you Nguyen and we cant help everyone whom calls. WHY??? We only do Heat Treatments to Kill BEDBUGS, FLEAS, MOTHS & COACK ROACHES. We DO NOT PROVIDE ANY PESTICIDE TREATSMENTS for anyone, so we can not help lots of people whom call us. So, we try to end these calls soon, to help our paying customers get the best service possible.
Larissa Beyerlein
He showed up quickly and did a free inspection. I had him spray but i think the thermal option makes semse for mold or bugs and uses less chemicals.
Provider response
Thanks, we love your positive feed back
LoAnn Wynn
Not recommended. The guy's name is Jeff and he was very rude and disrespectful. He talks to you like you're inferior to him. He gets irritated when you ask him questions. Not professional at all. They are the worst and I would give them a ZERO if I can. NOT RECOMMENDED.
Provider response
This is the same job and same person as Joe Netsek<br>Bed Bug Guys have A+ Rating with the BBB and Angie’s List by providing great customer service and provide one of the longest warranties in the Industry 4 to 6 months. We ask everyone not to be at the job site (there home) while the work is going on. This is stated in writing in every contract before we start work, and is a common Industry standard. We are working in extremely hot temperatures, 120 to 140 degrees over long periods of times. FYI, brain damage starts at 105 degrees and death to humans starts at 130 degrees. Therefore, we are not able to answers anyone’s questions while working in these conditions. Apparently not everyone understands this, as l walked outside from working inside, a woman showed up and started asking questions and wanted to go inside to check out the Heat Treatment. I asked who she was, she stated she was the interpreter. We have a policy our customers LOVE, if we do not know whom someone is we say nothing. I told her she could go inside to check out the job but, I could not answer her questions right now. After coming back out, she stood less than 2 feet away from me insisting I answer all her question NOW. She was very, demanding and persistence. I kept asking her to Please leave me alone while I’m working.<br><br>Anyone whom knows the answer to whom dies at 130 degrees F. while others start to die at higher temperatures gets a Free Inspection or 2 month extended warranty on their next Heat Treatment..
Sawyer Smith
Do not use this company. Rude, failed to deliver, will not honor the warranty they sell. Treated my parents house and we found bed bugs two days after treatment. They refused to retreat as warranteed.
Provider response
Bed Bug Guys have A+ Rating with the BBB and Angie’s List by providing great customer service and provide one of the longest warranties in the Industry 4 to 6 months. Obviously, no one would be happy that found Bed Bugs in their house, especially after the Heat Treatment! These Bed Bugs are called walking wounded, Bed Bugs that were not exposed to the HIGH HEAT, are still dying. This can last 3-5 days after the Heat Treatment.. In rarer cases, people find live Bed Bugs after the heat treatment and these are not Walking Wounded, they survived threw the heat treatment or more likely were re-introduced by the occupants of the home after the heat treatment. In either of these cases, this would require another Treatment.<br>After telling Sawyer this, we never heard back from Sawyer again, because he never found another live bed bug.
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