About this provider in Holland
Best Way Animal Removal is now part of Varment Guard Wildlife Services. We have been serving West Michigan for more than 15 years. Services include identification of the wildlife on your property or in your house, removal of wildlife, odor removal, repair of damages, and wildlife prevention. We specialize in mole…
Rating breakdown from customer reviews
4.9
87 reviews
Customer reviews for Best Way Animal Removal
Michael Kuras
Collin does a great job, not just keeping me informed, but trapping the moles which have invaded my property. He is actively relocating traps keeping pace with the moles' activities.
Kimberly Zolper
Jack is fantastic to work with! I have several properties that needed help with bats, squirrels and mice. Problems were resolved effectively and in a timely manner.
hether jonna
These folks were friendly, and worked quickly to address the issues I had with critters getting into my house.
George Brown
Glen was quick to get here and took care of the issue right away. Always great service from these guys.
Provider response
Thanks for your feedback George! Punctuality and clear communication are key for us, so it's great to hear you appreciated these aspects of our service. If you ever need our help again, just let us know. We're here to assist!
Elizabeth Boelema
Removed a dead deer in our lake that no one else would even consider helping with. Were kind and professional and took care of this within 24 hours of my call.
Dennis Smith
I hate leaving bad reviews but this one is necessary. We paid $800 for a 8 week service and our extreme mole problem disappeared 4 weeks into it…happy there isn’t any new damage but these guys didn’t catch a thing. They also missed 2 weeks at the height of the problem…they added it to the back end of the service, which at that point the moles were gone. Apparently their tech quit and we were left off the new schedule. Disappointed in the service. Actually more disappointed and angry about the way Brett reacted to me asking him a few questions. I’ll admit I definitely had frustration in my voice but Brett was way over the line. Chest puffed up, pointing at me, raised his voice to the point of yelling. Said he doesn’t have to take my shit, etc. My neighbors heard our exchange if that paints a picture. Brett chilled right out when I pointed to the fact that our interaction is in view of our home security system. Brett has an anger issue that could be detrimental to your business. I will be steering people away from your services. Edit - I looked back at our service dates and they never followed through with the two weeks they were going to add. Actually took the traps down before the 8 weeks were completed. Me questioning this is what set their tech off. Don’t work with these people.
Provider response
Hello Dennis,<br><br>Thank you for your feedback. We understand that your experience did not meet your expectations, and we sincerely regret the frustration it caused. While we are pleased the mole issue has been resolved, we recognize there were some challenges along the way, including scheduling complications due to internal changes. We extended the service period to make up for any missed time and took steps to ensure the situation was addressed promptly.<br><br>We also understand that there were moments of frustration during your interactions with our team. Although tensions were high, we value your perspective and appreciate the opportunity to have had direct communication with you. Our team is committed to maintaining professionalism in every interaction, and we take any concerns raised seriously.<br><br>Moving forward, we are focused on ensuring you are satisfied with the outcome, and our supervisor has offered to provide additional follow-up to ensure your property remains pest-free. We hope that any future interactions will be more positive, and we welcome any further dialogue should you have additional concerns.<br><br>Thank you again for your feedback and for working with us to resolve the matter.<br><br>Sincerely,<br>Director of Client Experience, Plunkett's Pest Control<br>(877) 571 7100 • Email: reviews (at) plunketts.net
Richard Lund
Brett was awesome to work with. Always checking traps and leaving feedback. I will definitely use there services again. Thank you, Brett and Plunkett's
Kelly Mull
Very efficient, very helpful. Definitely knows his business, and I can’t wait for all my little mouses to be gone out of my house.
Provider response
We're so glad to hear that you're happy with our wildlife services! Thank you for your kind words and for choosing us to help with your pest control needs. We appreciate your business and hope to work with you again in the future!
Dawn Overway
They always go above and beyond. Highly recommend!!
Provider response
Thank you for your glowing review! We're thrilled to hear that you found our wildlife services effective and our team professional. Your satisfaction is our top priority, and we look forward to serving you again soon!
mrskamran
Thank you so very much to my hero, Glenn! Had a serious bird infestation in my bedroom room wall and had tiny mites coming in. Just gross! Glenn was able to come the very day and remove the nest, patch up the hole until we could replace the siding and mitigate the remaining bugs in my room. I would highly recommend this service! Definitely going in my speed dial.
Provider response
Thank you for sharing your experience! We're so glad Glenn could come to the rescue and handle the bird infestation and mites promptly. It's great to hear that you were satisfied with the removal, patching, and mitigation. We truly appreciate your recommendation and look forward to being your go-to service. If you need anything else, don't hesitate to reach out!
Pamela MacDonald
Fast response and no fuss handling of the unwanted critter
Provider response
Hi Pamela, thank you for taking the time to leave us a wonderful review! We're thrilled to hear that our team provided a fast response and efficiently handled the removal of the unwanted critter from your property. We understand how stressful wildlife issues can be, so we always aim to act quickly and resolve the problem with minimal disruption. Your satisfaction is our top priority. Please don't hesitate to reach out if you ever need our services again - we'll be happy to help!
arlene clark
Prompt, efficient, explanatory, patient
Provider response
Hi Arlene, thank you for the wonderful review! We're thrilled to hear that our team was prompt, efficient, and patient in addressing your needs. Taking the time to thoroughly explain the situation is a top priority for us, as we want to ensure our customers feel informed and comfortable with the wildlife removal process. Your satisfaction means the world to us. Please don't hesitate to reach out if you ever need our services again - we'll be happy to help!
Lauren Pothoff
Very happy with this service! The communication is great and you are given updates after each service. Our mole and vole problems were worse than we thought but they helped get everything under control. Highly recommend!
Provider response
<br>For Julie:<br>Hi Julie, thanks for the great review! We're glad Jack and Brett could help remove the raccoon family from your attic. Our team is dedicated to resolving wildlife issues humanely, and we appreciate you noticing our thorough service. Feel free to reach out if you need us again!<br><br>For Lauren:<br>Hi Lauren, thanks for the fantastic review and photo! We're happy you appreciated our communication and updates. Mole and vole problems can be tricky, but we're committed to helping. Your recommendation means a lot. Thanks for choosing us for your wildlife control needs!
Julie Millin
Jack and Brett were very knowledgeable and were able to evict the family of raccoons that had squatted in my attic after an ice dam had damaged the fascia of my house. They set up a camera to make sure they witnessed the eviction of the mother and all her babies. Thank you 😊
Provider response
Hi Julie, thanks for the great review! We're glad Jack and Brett could help remove the raccoon family from your attic. Our team is dedicated to resolving wildlife issues humanely, and we appreciate you noticing our thorough service. Feel free to reach out if you need us again!
Maja Åberg Utter
The first 3 companies I tried to reach went straight to voicemail, whereas Best Way Animal Removal not only answered but scheduled an appointment for us the same day. They assessed the problem and provided a very cost-effective plan for the squirrel removal and home seal up. These guys were worth every penny! They effectively handled my worst-case scenario of having a full family of squirrels in my attic. Despite the height of my house, they managed to seal it up completely with a warranty. I am now rodent-free, and I can't thank the team enough. I highly recommend them, you won't regret it!
Provider response
It's so rewarding to hear that we could provide you with a prompt and effective solution when others couldn't. Dealing with a family of squirrels in your attic can be challenging, but we're glad we could make your home rodent-free and give you peace of mind. Your kind words and recommendation are greatly appreciated. We're here for you if you ever need us again!
Ryan Servatius
Alex and company was great at communication and getting the pest relocated. I highly recommend them for pest removal
Provider response
Thanks for highlighting our communication and effectiveness in relocating the pest. We're glad to know you were satisfied with our service. Your recommendation is very much appreciated, and we're here to help with any future pest control needs you might have. Thanks for choosing Alex and the team!
Kate Angus
Great work—trustworthy, reliable and good communication about the project.
Provider response
We're so glad to hear you were satisfied with our work and found us trustworthy, reliable, and communicative. It's exactly what we strive for with every project. Thank you for taking the time to share your experience Kate, and we look forward to working with you again in the future!
Randolph Paschke
Alex was very personable, friendly, professional and promptly responded. I would definitely call him again in the event I needed similar services removing a bat or other creature from my home.
Provider response
Thank you for your kind words Randolph! It's wonderful to know that you found Alex personable, friendly, and professional. We're here for you anytime you need us, whether it's for removing a bat or any other wildlife from your home. Don't hesitate to call us again. We appreciate your trust and look forward to assisting you in the future.
Mary Hilldore
Jack and Alex came to remove some birds/nesting materials from my bathroom vent. They were super friendly, communicated clearly what they were doing, cleaned up beautifully afterward, and were reasonably priced for the time and effort it took. I highly recommend them and will be passing their name on to others. (Note that they are now Varment Guard, but you can call Best Way to connect.) Thanks so much for the superior service, you guys! -- Mary from Holland, MI
Provider response
Mary, thank you so much for your detailed review and for recommending us to others! We're thrilled to hear that Jack and Alex provided you with superior service, from clear communication to thorough cleanup. Knowing you're happy with the outcome and found our pricing reasonable is very rewarding for us. We're glad to be of service and grateful for your support. Remember, we're just a call away if you need us again.
Anabelle Ofori
I had a terrible experience with Jack from Best Way Animal Removal. He displayed a complete lack of professionalism and knowledge in handling the animal situation at my property. Not only did he arrive late, but he also seemed disinterested and unprepared. Jack's work was sloppy and ineffective, as the animal problem persisted even after his visit. Moreover, his communication skills were abysmal, making it difficult to understand his explanations or ask any questions. I would strongly advise against using Best Way Animal Removal services if Jack is the assigned technician. Find someone more competent and reliable
Provider response
Update: This is a completely fraudulent review and is being investigated by Google. Based on all previous feedback, this review is not in alignment with how Best Way Animal Removal operates in anyway. Any intelligent person within 20 seconds of speaking with Jack would know this is completely false and almost comical. <br><br>Original Response: We’ve never had you as a client Ms. Ofori. We also sold this business to another company that does not use the Best Way Animal Removal name any longer. <br><br>Those two facts and the reality that people continue to speak very highly of our work, our knowledge and our people would indicate this is a bogus listing.
Lydia Brown
Best Way Animal Removal was incredible from start to finish. We initially had another "big name" company out to take a look our lawn as moles had destroyed our landscape fairly quickly. We quickly realized a pest control company was not the solution. Jack was a true professional! He knew what he was looking at right away and had a mole control plan implemented the same day. Our mole problem was solved quickly and the customer support was second to none. I would highly recommend them for any of your pest animal needs.
Provider response
Thank you for taking the time to leave us such a great review Lydia! It’s very appreciated and we are so happy that we were able to get rid of those moles for you!
charles behrend
I highly recommend Best Way! We had issues for years with critters getting in our cottage attic with no luck. I called Jack and he and his team fixed our problem! They were very professional, cleaned up after themselves and knew exactly what to do to correct our problem and prevent the critters from gaining access again. Thank you to the Best Way team.
Provider response
Charles, thank you for taking the time to leave us a review! So glad we could help!
Anthony Gudith
They're really nice good people
Provider response
Thank you very much Mr. Gudith. We very much appreciate the comment. Thank you for being a great customer.
Alex Slager
We woke up to a bat in our bedroom on a Saturday morning. Best Way Animal Removal was the only local company that was open. Gave them a call and the owner (Jack) answered immediately. He was able to fit us in and communicated his timing well. He was very knowledgeable and worked quickly. They will be coming back to add some guarding where the bat likely came in. Would certainly recommend.
Provider response
Alex thank you so much for the kind words. It is greatly appreciated.
Gina Fairfield
Jack and the Best Way team were wonderful to work with! I knew there was a critter living under the shed on my vacant rental property but had no idea what type of animal it was. Jack asked a few questions to help narrow down what it might be and had a trap placed within a couple of hours. After catching an opossum, he asked if I wanted a second trap placed in case there was another animal. He answered all my questions in a patient and friendly manner. They caught a raccoon in the second trap and placed a third trap to be sure there was nothing else. They were great about communicating what was happening, especially helpful since I don’t live at that property. I know who to call if I ever need another animal removed!
Provider response
Thank you for your kind words. We so appreciate the opportunity to help you with your pest issue!
Kylee Duistermars
Jack went above and beyond to help take care of a broken vent cap on the outside of our home. He cleaned out the nests that the birds had made, he replaced the damaged tubing that the critters left and he replaced the damaged caps. Jack is incredibly knowledgeable, kind, professional and respectful. You won’t regret giving him a call.
Provider response
What a wonderful review. Thank you Kylee. I am so glad we could help you and your family and take care of the issue that you had. We count you as another customer who has become a friend!
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