Pro-Mow Lawn Care & Landscaping, LLC

Response from Pro-Mow Lawn Care & Landscaping, LLC

Very kind of you! We certainly appreciate your business!

Response from Pro-Mow Lawn Care & Landscaping, LLC

Thanks so much for taking the time to leave us a review. We have been overwhelmed by the support of our customers this winter. It was a doozy! Seems like it would be hard to keep everyone happy with non stop snow for about 60 days! We are grateful for our dedicated employees and patience and grace of our loyal customers! Bring on the spring and please let us know if there is anything we can help you out this summer! 616-878-9669.

Response from Pro-Mow Lawn Care & Landscaping, LLC

Thank you for the feedback. We had several conversations early in the season regarding service expectations during snow events. Our operations follow contract terms, trigger depths, and routing schedules to ensure consistent service for all clients.<br><br>We wish you the best moving forward.

Response from Pro-Mow Lawn Care & Landscaping, LLC

Hi Jim, so happy to hear you are a satisfied customer! I also see that you have snow plowing and fertilizer. Let us know if there is anything else that we can help you with this summer! And thank you so much for taking the time to leave us a review and for your continued business. Your loyalty means so much to us!

Response from Pro-Mow Lawn Care & Landscaping, LLC

Thanks so much for taking the time to leave us a 5 star review! We are glad that you enjoyed your snow plowing this season. Thanks for your trust in us! If there is anything else we can help you with this summer please let us know. Mowing, fertilizer, weeding, trimming, mulch, insect control - we are a one-stop shop to enhance your outdoor living!

Response from Pro-Mow Lawn Care & Landscaping, LLC

Thank you so much for taking the time to leave us such a nice review! It is our absolute pleasure to enhance your outdoor living! Let us know if there are other services we could provide. We are a one-stop shop! Bed weeding, mowing, insects, plowing, holiday lights, etc etc!

Response from Pro-Mow Lawn Care & Landscaping, LLC

So glad you have been happy! It has been quite a snowy winter! A great year to choose us as an unlimited provider! I am happy to see our clients get a great value this year! Look forward to servicing you this summer again as well! Let me know if there is anything else we can help you with!

Response from Pro-Mow Lawn Care & Landscaping, LLC

Mark was a very loyal, kind customer. We were fortunate to have known him. Some clients truly turn into friends over the years! We appreciate you taking the time to leave us a review and your continued trust in our services!

Response from Pro-Mow Lawn Care & Landscaping, LLC

Thanks for the kind review!

Response from Pro-Mow Lawn Care & Landscaping, LLC

Thank you for your review!!!

Response from Pro-Mow Lawn Care & Landscaping, LLC

Thanks for leaving us a review. Glad to hear you have been happy with our snow removal services. It has been a brutal winter! We would love to help you out this summer with one of the many services that we offer to enhance your outdoors!

Response from Pro-Mow Lawn Care & Landscaping, LLC

Thank you for taking the time to leave us a review! Your feedback is very much appreciated. I just sent you a text opt-in email so you can approve the text messages this summer. We send them ahead of our services. (All except for Mowing). We appreciate your loyalty and continued support!

Response from Pro-Mow Lawn Care & Landscaping, LLC

Thanks Megan! So happy that you are pleased with our services. You sound like a commercial for us - we are a one-stop shop to enhance your outdoors! Let us know if we can help you out with anything else this year.

Response from Pro-Mow Lawn Care & Landscaping, LLC

Thank you for the great review! We’re glad to hear our team was easy to work with and able to accommodate your schedule. We appreciate you trusting us with your irrigation, weed control, and fertilization needs—it means a lot to us! We are your one-stop shop to enhance your outdoors so if you need mowing, pest control, pruning, bed weeding, snow plowing, holiday lighting - you name it! One call does it all :) THANK YOU!!

Response from Pro-Mow Lawn Care & Landscaping, LLC

Thank you so much for your kind words! We truly appreciate your loyalty over the years and are thrilled to hear your lawn has never looked better. It’s always our goal to deliver consistent, high-quality service—thanks for trusting Pro-Mow! 😊

Response from Pro-Mow Lawn Care & Landscaping, LLC

Thanks so much for taking the time to leave us such a nice review. You have always been a wonderful customer as well! Please let us know if there is anything else that we can do for you in 2026!

Response from Pro-Mow Lawn Care & Landscaping, LLC

Thanks so much for your review! We have appreciated you as a fertilizer and snow plow customer. We are a one-stop shop to enhance your outdoors if there is anything else you need!

Response from Pro-Mow Lawn Care & Landscaping, LLC

Thank you for taking the time to leave us a 5 star review!

Response from Pro-Mow Lawn Care & Landscaping, LLC

Thank you so much for the 5 star rating, Norman!

Response from Pro-Mow Lawn Care & Landscaping, LLC

Hi, I would love to hear some context to this review. Also, I see that immediately before this review you gave a one star to a Home Depot in Virginia. Perhaps you are thinking of a different company as we are in West Michigan. If you left us this review in error, can you please take this down, as we are a family owned, community focused business that relies heavily on our referrals from google. Thanks in advance for your further feedback.

Response from Pro-Mow Lawn Care & Landscaping, LLC

Hi Janice,<br>Thank you for your feedback. As soon as your association’s president reached out, our Account Manager for Sierrafield responded right away—he was on his way to your home within 15 minutes and confirmed the lawn had already been mowed. It appears the crew member you spoke with addressed the issue using the correct equipment.<br><br>Our manager also took photos, shared them with the president, and knocked on your door to ensure everything was resolved—all within about an hour of the initial contact.<br><br>We hope this prompt response meets your expectations, as it reflects our guarantee: If there is any issue with service, we will make it right! <br><br>If you feel this situation was handled well, we would sincerely appreciate a reconsideration of your review. Positive feedback means a lot to our team and helps us continue to serve our community with excellence.<br><br>Thank you again for the opportunity to make things right.<br><br>Warm regards,<br>Pro-Mow Lawncare and Landscape

Response from Pro-Mow Lawn Care & Landscaping, LLC

Tran, as we discussed multiple times today, this situation is highly unusual and as you said the first of its kind in the three years we've worked with you. You reached out on June 3rd, months after plow damage had all been taken care of.<br><br>It’s difficult to understand how a sprinkler head could have gone unnoticed for this long —especially with regular lawn mowing—and only just now become an issue. I want to clarify that I never quoted “a couple hundred dollars” for the repair and made that clear to you more than once. I offered to waive the service call fee as a courtesy, but you let me know your husband had already completed the repair.<br><br>At the end of every call, you’ve said you understood the situation, which makes it frustrating to now see a public review that contradicts those conversations. We always strive to be fair and professional with our clients and stand by our service and communication.<br><br>While we respect every customer’s right to share feedback, we also believe in open and honest communication. We wish you the best moving forward.

Response from Pro-Mow Lawn Care & Landscaping, LLC

I understand you have been waiting weeks for your service call. Spring is very busy for irrigation companies. We have everyone working today (Saturdays) to accommodate our customers. Your appointment that was meant to be 30 minutes ago was cancelled because our tech took his son to the ER. I know you are feeling very one-star-review right now, but any other issues you are having can be addressed! We were unaware of you needing a password reset. We will work on that as well as your reschedule to get your heads adjusted. Patience and grace would be appreciated.

Response from Pro-Mow Lawn Care & Landscaping, LLC

Dear Eway,<br><br>We’re very sorry to hear about your experience. However, after reviewing our records, we’re unable to find any service history under your name or details matching the issues described. We take all feedback seriously and would like to investigate this further to understand what happened and see if this may have been a case of mistaken identity or a miscommunication.<br><br>Please reach out to us directly at 616-878-9669 x116 or office@promowlandscape.com with more information so we can address your concerns properly. Our goal is always to provide high-quality service and support to every customer, and we’d appreciate the opportunity to make this right—if indeed we were involved.<br><br>Sincerely,<br>Beckie at Pro-Mow Lawncare and Landscape

Response from Pro-Mow Lawn Care & Landscaping, LLC

Erik, I know that my team is working on the history and figuring out how to make it right! There was admission that your project had some pretty bad luck along the way. I will follow up again but if someone hasn't reached out to you already we will soon! I apologize deeply about your experience. Our guarantee is that if we make a mistake we will make it right. Growing grass is a team effort, and if there was neglect on our side, we would be happy to help if you will give us the opportunity.

Response from Pro-Mow Lawn Care & Landscaping, LLC

Hi Carlene, I left you a message the other day asking you to reconsider this review. Your complaints were centered around a couple issues that I hope I could clear up for you. 1)Billing. Billing is the same, you do not have to pay up front. When we send out renewals you have the option to pre-pay if you want to save 3%. There is a link in the email if you would like to do that. You must have accidently clicked that link which prompted an invoice to be sent to you. By no means do you have to pre-pay for services. 2) 24 hour notice on service call. It is not typical to set up a service call with 24 hour notice. However, I had a cancellation and offered to add you in. You can always decline if you are not available. I was helping you jump the line of the 2-3 week wait that we were in. 3) The day of your call, the tech ended up running behind. It was the end of the day and I had already left, so I did not hear from him that he was not going to make it to your home. That is completely on me, and the tech also apologized for not calling you directly. This is inexcusable and a good reason for you to be dissatisfied. But as our policy states, we did try to make it right and prioritize you the next day. The nature of service calls is that often we arrive at a home and the homeowner had mis diagnosed what they reported the issue to be and it can turn into a much longer fix. Most of the time we will reschedule and come back but sometimes it is dire that we stay to at least get water to stop spewing out and creating a bigger issue. I hope that you were satisfied once Scott did come out the next day and take care of your call. You saw firsthand that what was reported was not the only issue and a two hour scheduled call turned into 3 hours. These things happen and is why our irrigation vehicles have to be equipped with every part imaginable! Thanks for your past business and please know that you are a valued customer! This review was entered the evening that our tech did not show, perhaps you have a different opinion now that it was resolved within 24 hours and the other issues you had have been cleared up.

Response from Pro-Mow Lawn Care & Landscaping, LLC

Ahmad,<br>Thank you so much for your review. We value the opinion of our customers, and see every job has an opportunity to grow. We’re so pleased that your expectations were exceeded on your landscaping, but also acknowledge your dissatisfaction with your hydro-seeding experience.<br><br>You are correct in that we always recommend installing irrigation when hydro-seeding a new lawn, as nothing is more important in growing grass seed than watering the perfect amount on a regular basis. New grass seed requires watering for 15 minutes, three times daily for at least three to four weeks. Unfortunately, as you found, it’s really not just a set it and forget it process as it's just as important that areas do not get over-watered or start to puddle as it is to prevent any areas from drying out. Ideally, an irrigation system would monitor each zone’s conditions, and turn on and off when appropriate. I see that your account manager did communicate these things to you, and subsequently quoted you to include irrigation in your project, but you elected to try installing the lawn without.<br><br>As noted in your signed contract, in the detailed post-application care instructions you received (https://www.promowlandscape.com/wp-content/uploads/2019/08/Care-Instructions-PDF-Hydro-Seed-Plants-and-Irrigation-2019.pdf) and on our website (https://www.promowlandscape.com/landscaping/lawn-hydroseeding/), once a lawn is seeded, it is your responsibility to provide the proper care and maintenance. Pro-Mow cannot guarantee the results of your lawn because of the care you provide as well as weather conditions that are beyond our control. We cannot be responsible for acts of nature that cause damage to your lawn, but we will re-apply any areas for half of the contracted price. However, I do see that your account manager did try to make things right and reseeded your lawn, free of charge (a $1,070 value that is above and beyond what was agreed upon in your contract).<br><br>Again, we truly are sorry to hear that you are dissatisfied with your result. It was our intent to equip you for success from the start. We do thank you for your detailed review, and see it as an opportunity for us to improve our process for future clients.

Response from Pro-Mow Lawn Care & Landscaping, LLC

Dear Vikki, I apologize that you were unhappy with the results last year. I see two additional free service calls and a specialty lawn treatment (although this was not a weed issue, it was a fungus) were performed and calls to talk through watering habits. I wish you luck with your new service this year and truly hope that you see improvement. I will take your feedback to my team as well. We have already made some adjustments to our program and staff this year that I believe are for the better! We strive to improve everyday.