Ultra Safe Pest Management

We had some pest issues at one of my buildings so I called Ultra Safe spent almost 25 minutes on the line. Explain the situation and trying to schedule someone to come on site But then the person who I was talking to said they couldn’t schedule it and would call me back. It’s been two days and no one has called back. This is how this company treats a new customer. I can’t imagine how they treat a current customer. Too many good companies out there to not have to tolerate this type of bad service

We love our technician Gilmer-- expert, thorough and always very mindful that we have children and pets so prioritize safe, effective treatments.

Since it was bought by NEDS there service has been terrible yu call and email and no response, its been 2 weeks and they still have not responded, Amanda the receiponist is like a robot...

Scheduled an inspection because I saw a termite swarm in my bathroom. They were supposed to come out between 9 AM and 12 PM. Never got a phone call that they were coming or running late. By 12 PM, I still hadn't heard from them, so I cancelled. I don't give my business to companies that are disrespectful of my time. They didn't seem to care.

I have had a very frustrating experience with Ultra Safe Pest Control. I have repeatedly called to cancel my pest control service, but despite my requests, they continue to show up and bill me. What’s even more disappointing is the lack of communication—no one ever calls me back to address the issue. It feels like my concerns are being completely ignored, and it’s unacceptable to continue servicing and charging a customer after multiple cancellation attempts. I would not recommend this company if you are looking for customer service. However the techs do a good job.

I paid nearly $3,000 for a full rat removal and exterior exclusion. Within a year, something chewed straight through one of the areas Ultra Safe sealed. When I contacted them, instead of standing behind their work, they told me the 3‑month warranty had expired and tried to sell me a $199 “discounted inspection.” To be clear: this wasn’t a new issue — it was a failure of the original exclusion. A properly sealed entry point should not be chewable. I expected accountability and professional follow‑through for the price I paid. What I got instead was an upsell. Extremely disappointing experience, and I would not recommend them based on how they handled a clear workmanship failure.

Ultrasafe was recently purchased by Ned's home, if I'm correct.. I canceled my service with ultrasafe last March . I was told that I was all set ..now that Ned's has purchased the company ...they're sending me almost a year later an overdue Bill... no matter how I explained to them.. I was told that everything was all set in march of 2025 they insist I have to pay $395 .. I've made many phone calls to them they always say they'll call back and they never call back ..I will never do business with this company ever again I will let all my neighbors my extreme dissatisfaction with this company ..this is my perception of how they've handled me.. I've never dealt with a company so difficult to work with... in my opinion I personally feel that they have stolen $395 from me that is how I feel

I contacted Ultra Safe Pest Management after spotting a mouse and some droppings, but the experience has been a major disappointment. The Cost vs. Value: The initial service fee is $595, which feels incredibly steep considering the technician was only on-site for about 30 minutes. For that price, I expected a thorough intervention. Instead, they only set six traps and closed a few entry points. The Service Limitations: The inspection was incomplete. They were unable to inspect my attic because it is "unfinished" and lacks a catwalk. I would expect a professional pest control company to have the equipment or expertise to inspect common attic spaces, as that is a primary area for rodent activity. The Results (or lack thereof): Despite the high cost and the 12-month contract that they try to force you into, they have not caught a single mouse. When I called to express concern, I was told it "takes time" (about two weeks). However, even after the follow-up appointment, there have been zero results. Summary: I am very disappointed in the service and the lack of results. Paying nearly $600 for 30 minutes of work and a few traps—without actually solving the problem—is unacceptable. I would recommend looking elsewhere if you want effective pest control and value for your money. 1/22/26 As requested I called Ultrasafe on 1/14/26. I spoke with Justin who said "he wanted to make things right" he said he would call me in 30 minutes. I today is 1/22/26. I still have NOT received a call back as discussed. It appears that customer service is also not the best.

5/5 service! We called yesterday in need of urgent extermination of a wasp nest on our house. Spoke with Justin on the phone who was kind, responsive, and informative. We were able to schedule someone to come out the next day. John showed up promptly and was equally kind and informative. He did great work in a quick and safe manner. Will definitely be a return customer and highly recommend this team!

The young lady who came out to do service was extremely thorough. She asked where I have seen mice recently and previous. She just went above and beyond! Excellent technician and service.

We have a large office with a lot of challenges. I was told this would be the best company for us from another pest company. We couldn't be happier with tech and the service he provided. The office was also helpful. I would recommend Ultra Safe to anyone look for good service no matter what the problem is

They are communicative and took care of my mice problem. I purchased the ongoing plan that does preventative maintenance as well. Collis seems to be thorough. I like that they email detailed summaries of the work they do.

At first I thought the company had great service coming out right away to treat my mouse problem, however I soon realized their methods did not work, I still had a major mouse problem that I had to find and trap mice my self and dispose of them. I contacted them everytime they needed to come by that I no longer needed their services and they continued to charge me and come by. While never treating the mouse problem. I had to do things on my own internally to stop all the mice, along with filling holes on my foundation they never seemed to find. Very disappointed in the fact I was charged for months afterwards and they never did anything to resolve the matter.

Kristin came back for my quarterly check. All checked out fine. Kristin did a great job putting my mind at ease no more activity. Another great job from Ultra Safe. Will always recommend them for any type of pest control. They get the job done. Thank you Kristin for another great job.

The technician that came to my apartment unit in Quincy really loves and appreciates your animal, and goes above and beyond to treat pests while keeping our companions safe. He went above and beyond - I hope this company will take the time to recognize him and I would absolute tell friends to book their services!

**Update** I wrote the review below two years ago in 2022. My five stars stand strong now in 2024! This time, we called Ultra Safe because we discovered in addition to our bug issue, we've got mice, so we upgraded our plan with them to include rodents. They sent Gilmer to help us tackle the issue and he was not only an absolute professional but an absolute angel. He was so helpful and kind, and so very thorough with his assessment! He sealed holes where mice may be getting in, set traps, provided insights, and went above and beyond overall. Thank you Gilmer! It was a joy to meet you. Thank you Ultra Safe! ****2022 Review Below*** Absolutely LOVED our experience with Ultra Safe. They were so professional, on time, knowledgable, and overall lovely to work with. Jonathan was the tech that came out and he was so on top of it. I felt such peace of mind after he took care of our bee and ant problem, and not only that, but he caught me struggling with a garden hose issue when he arrived and offered to help me out with that, too! So friendly and kind. Couldn't recommend them more.

I had a tenant moving in to my rental property. He spotted some ants that needed blasting to the next dimension. I called on a Friday and the chap I spoke with was incredibly helpful. I was expecting a timeframe of a few days at least…he had an ant blasting tech there in 20 mins. Too fast honestly! I’m sorry he had to wait to get into the property. Anyway, the ants are history, my tenant moved in and a crisis was avoided. If you need pests to wish they never existed…Make the call.

I was extremely disappointed with this company. They promised to take care of the mice. We payed a large amount of money to have them come and inspect the property. They first tried to seal up the wholes, but that took them many weeks with the help of my husband. They put down snap traps and sticky pads, and didn't catch any. They kept changing the appointments and were not reliable to come when they planned. Then they put down bait boxes which were not effective at all. Not one box was touched by a mouse! The last effort was putting down a poison dust. Still no mice caught. We caught several with our feet!! They continued to move the appointments to return out several weeks. I was very disappointed with the job. I called and spoke to Dan who promised to have a technician out the following week. They cancelled and moved that appointment without informing me. I had to find it online the night before. I was paying quarterly for an additional plan and began to wonder if they were just moving the appoinments out to get to the next quarter. I ended up having to discontinue their services.

I had a technician come to my grandmothers apartment to resolve a fly issue. The issue hasn’t been resolved and I had to contact them multiple times just to try and get someone to make a new appointment to have them come fix the issue again. The technician never showed up to the appointment and I’ve called and talked to customer service multiple times both phone and email to get an ETA and have not received a response in two hours. I would absolutely not recommend this company.

Called to get a quote for mice remediation. Before giving me a General price on the phone for basic plans, the person on the phone asked for my address and then looked up my home on Zillow to see what it was worth. Then the person quoted me an amount that was four times higher than every other pest company in the area. Every other company I called has two plans for mice; a one time visit price, or a price for an unlimited visit annual program, and every other company I called is willing to give those prices over the phone instead of finding out where you live first so that they can charge you more if you live in a more expensive neighborhood. Avoid this place.

I can’t thank Tim for coming down the same day I called and removing a squirrel that decided to take a vacation in my parents basement. Best service ever!!!!

They only place traps but won't sell you to traps

First technician arrived on time and was very professional, sprayed nest. This eliminated hornets but i had wanted nest removed. Second very professional technician came out right on time and removed the nest at no additional charge. I was impressed and pleased with the .

Ultra Safe came and filled in possible rodent entrances in me fieldstone foundation. They did a great job.

I was given a 4 hour window for them to arrive for my appointment and 3 hours in I still hadn’t heard from them so I called and they said the guy wouldn’t be able to come anymore. Wasted my morning when they could have easily communicated and reached out to me about needing to reschedule.

Ultra safe Pest Management were great to work with from the initial evaluation meeting to the day they performed their necessary work to help rid us of our pest issues. The quality of the work Eric did was well surpassed what I could expect. He spent his time making sure to do a great job and in the end we were very happy with their services and response time was fantastic!