Provider profile

PestX

5 stars from 100 customer reviews · 16829 Budd Rd, Poolesville, MD 20837

  • 5 out of 5 stars
  • 100 customer reviews
  • Poolesville, Maryland
  • Open 5 days/week
5
Rating
100
Reviews
Yes
Claimed
Yes
Website

About this provider in Poolesville

PestX Solutions provides environmentally friendly way to control unwanted pests! From termite control, rodent management to mosquito and wasp eradication, we offer a wide range of services tailored to your needs. We provide services to Maryland, Washington D.C. and Northern Virginia. Contact us today at (301)-947-0384!

Pests handledrodentsantsbeesyellow jacketsa variety of other bugs
Praised forpolitethoroughprofessionaleasy to work with
Methodstermite bait stationstreatmentchemicals

Rating breakdown from customer reviews

5

100 reviews

5
98
4
1
3
0
2
0
1
1

Customer reviews for PestX

AL

Aubrey Lunastaeria

5mo ago

EDIT about 3 months after original 5 star review: Eric Burrell performed a "Termite, Pest, & Rodent Inspection" prior to us purchasing our house. The report we were given stated that while there was some concern regarding minor insect damage to the exterior of the home, the interior is fine, & there was ZERO sign of rodent activity. He was very friendly, but apparently quite a bit more concerned with getting a 5 star review to earn a steak dinner (mentioned several times) than actually doing the job, because he somehow missed a rat infestation that had clearly gone on for years prior, to the point that it's actually a major health code issue, full rat skeletons & insulation so soaked with rodent urine it's falling down in the basement crawlspace 🤢, as well as obvious signs of rodent entry & a large ratsnake in the attic. I am so grateful we had the presence of mind to try out a different pest company who was able to identify the issues, & who is presently doing the remediation to the tune of $12,000 ripping out all of the insulation in the basement & a good chuck of the attic in order to clean & sterilize the biohazard, whilst the weather outside is currently 30°F & snowing. Thanks PestX! tl;dr: Do NOT trust a PestX inspection!! It's honestly so egregious this inspector should not have a license. I'm chronically ill, & my fiancé has aggressive brain cancer, so I sincerely hope that steakhouse dinner was worth a cancer patient unknowingly living in a biohazard & wondering why we could never fully recover from being sick since we moved in December! Not sure how a meal from an overhyped chain restaurant is coveted enough to seriously endanger people's health, especially considering that this specific situation could have been fatal, but it's abundantly clear from this experience we don't all have morals or even standards. If you value your health or home, or at the very least your bank account, run far far away from PestX 🤬

Provider response

We’re truly sorry to hear about your situation and the stress you’re experiencing. No homeowner should have to deal with unexpected issues, and we genuinely empathize with the frustration and fear that can come with major home concerns, especially while managing serious health challenges.<br>At the same time, we need to be clear and firm about the facts:<br>During the inspection performed four months ago, no rodent activity was present.<br>A standard termite inspection that you purchased is very limited in scope and limited to only areas that are accessible and observable.<br>We immediately reached out to the home inspector who was also on-site that day, and he confirmed the same; no signs of rodents were observed anywhere in the home at that time.<br>Your initial communication with us requested $6,000 in reimbursement, and this public review now references $12,000, which raises serious concerns about accuracy and intent.<br>Our termite and pest inspector is a senior professional with over 20 years of experience, known for being thorough, direct, and personable. He reported clear, professional communication with you during the inspection and with absolutely no indication of the conditions now being described by you.<br>We’re also concerned that the company currently advising you may be misrepresenting what is truly necessary and failing to relay very important information to you regarding what is common knowledge in our industry. That rodents and small animals attempt to enter homes during fall and winter, especially in century‑old farmhouses. These seasonal intrusions can develop very rapidly, even in homes with no prior signs of activity. Omitting such information from a customer is not being honest and can be very influential in a customer's decision to move forward with expensive services not necessarily needed. <br>We have no interest in diminishing your frustration, but the claims in your review do not align with the documented facts from the time of inspection, nor with standard patterns of pest activity. We stand by the integrity of our inspector and the accuracy of the report provided at the time of service.<br><br>We wish you both quick recoveries and hope your home situation improves quickly.<br><br>Sincerely,<br>PestX

BL

Bryce Lively

5mo ago

My WDI inspection was performed my Nico @ PestX. He was very informative, polite, and thorough. We greatly appreciated his work.

Provider response

Thank you so much for the 5-star review! We truly appreciate your support and are glad you had a great experience. We look forward to working with you again!

ME

Molly E.

5mo ago

I just had Eric at my house recently to do a treatment for rodents. He was very pleasant to work with, answered all of my questions and explained any relevant information. The whole process was quick and easy. I would definitely recommend him for any pest issues you might have!

Provider response

Thank you so much for the 5-star review! We truly appreciate your support and are glad you had a great experience. We look forward to working with you again!

JH

Jonathan Harris

7mo ago

I am way overdue for this review, but talk about above and beyond customer service, I have to!! Scott Salovich was dispatched from our hometown to Baltimore, MD to conduct the FREE pest inspection ProTech, PestX's partner company, provided to my client for my continued use of their services. Scott came out on time from clear across the state, was extremely friendly, educational, and thorough! He took the time to explain to me what exactly I was looking at, pointed out some inappropriate and unnecessary repairs from previous pest mediations and taught me some tips and tricks, things to look out for so that I can better educate my client who couldn't make it to the appointment and so that I could better assist my clients going forward! I was floored by the amount of time and effort Scott took to ensure my understanding of the process and to ensure my client's property was free and clear of pests and any potentials of future infestations. I truly appreciate him and PestX and highly recommend them for all of your pest control needs!

Provider response

Thank you so much for the 5-star review! We truly appreciate your support and are glad you had a great experience. We look forward to working with you again!

DG

Debra Grimes

9mo ago

Eric B came to my home for an inspection. He arrived on time, was polite, professional and personable. He took time to clearly explain what he was looking for and his assessment. I found him to be straightforward and honest. I was very happy with the service he provided.

UD

Unique-Love Davis

9mo ago

Eric was very good he got every spot I ask and even some extra and gave very good points on how to maintain in between the weekly pest control coming out and always very friendly.

ZS

Zach Savelli

9mo ago

My inspector Eric was very efficient and did a great job installing our termite bait stations. Colin also provided great service during our initial inspection.

ER

Emily Reed Diskey

9mo ago

Eric B has helped us deal with bees, lantern flies, and a variety of other bugs at our house. He is always prompt, polite, and shows great attention to detail.

MB

Matthew Brown Homes

9mo ago

Eric Burrell is my guy. He was very professional and down to earth on the first visit to our property. Easy to work with, explained the chemicals that were being used and what to expect. On his follow up visit, he was the same. We even shared a few laughs, some family topics, and he educated me on the treatment plan I ordered. Thank you Pestx for having Eric on your team.

PA

Paco Amigo

11mo ago

Eric did a first rate job today. Professional, congenial, and really knew how to handle a yellow jacket nest in the wall of my cabin. He is a pleasure to work with, and had no issues going deep into the woods to get to the job. Price was best of the survey I made. 5 stars!

NG

Nicolette Garlon

11mo ago

we had all of our items removed from the cabinet so that the technician could come and exterminate our little problem, all for the technician to come inside and realized he didn't bring the proper equipment. unprofessional and a complete waste of time. I don't recommend.

Provider response

We’re very sorry to hear about your experience, Nicolette.<br>This is not the level of service we aim to provide, and we understand how frustrating it must have been to prepare your space only to have the visit fall short. One of our managers will be reaching out directly to discuss this with you and make it right. We truly appreciate your feedback as it helps us improve and ensure this doesn’t happen again.

SS

Sarrah Sonnier Gaume

1y ago

Eric B. did a wonderful job today. This was for my initial instillation. He was on time, respectful and he had prepared ahead of time by reading our initial inspection. The service was quick but thorough. I will be recommending this company to other friends and family in the area. Thanks again Eric!

Provider response

Thank you for the kind words! I am glad you loved Eric as much as we do.<br>

SK

Shaudi Kheradmand

1y ago

We’ve been really happy with our pest control service. Every time Tracy comes by, he’s incredibly nice, respectful, and brings such positive energy. He takes the time to explain what he’s doing and why, which we really appreciate. It’s clear he knows his stuff and genuinely cares about providing great service. Highly recommend!

Provider response

Thank you so much! We are glad to hear you have has such a great experience with Tracey. We truly appreciate your recommendation!

JT

joan thompson

1y ago

Eric's performance today was excellent. A very pleasant person. I would highly recommend him. Going forward he will be my top choice for this type of service.

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