Absolute Home and Pest Solutions

Had their service before and call to reinstate service. The customer service was the worst experience I have had with them. Definitely going elsewhere.

I’m surprised to see so many good reviews on here because my experience, which spanned about three months, was terrible. I had birds nesting inside my wall through a hole on the exterior of the building. My unit was infested with bird mites. The folks from Absolute came out in May and gave me a quote to fix the issue. I asked for an itemized list of expenses. They said they don’t typically itemize quotes but once I got the list of expenses I gave the green light. Then the first signs of trouble began: It took too long to get the work scheduled for what was an urgent situation. A delay during a busy season is understandable but it was hard to even pin down a specific day and time. They eventually got the work done — or so I thought. It turns out the contractor they hired to do the job worked on the wrong side of the building. Despite this error, they charged my credit card. I was given no opportunity to verify the work before my money was taken. After some confusion and some time, the contractor was able to find the correct side of the building when he returned to the site. Once he looked closer, though, he was concerned about nearby power lines. He said he would come back later in the day with more crew members. At some point soon after, he decided he couldn’t do the job because of the power lines but he never bothered to tell me directly. I only found out after calling Absolute for an update days later. They said it would take a week to find a replacement contractor, which I found unacceptable so I asked for a refund. They initially pushed back on giving me a refund so they could make it right but I was ready to move on. They assured me that I would get my refund but they said that it would take weeks to refund me because of a merger happening with another company. In other words, they were able to take my money quickly during a merger but they couldn’t give it back quickly during a merger. I decided to dispute the charge via my bank because it was taking so long otherwise. That didn’t go well either. I had to wait 45 days for the dispute to expire to get the refund because Absolute said they couldn’t tell the bank that they weren’t challenging the dispute due to the merger. I never received an apology nor did I get a good explanation as to why the merger was causing so much disruption. (A bonus story about the contractor: After passing on the job because of the power lines, he left his large ladder sitting on the neighbor’s property and resting on the side of my building. It took him weeks to come get it despite multiple messages about it. The first time I asked him to retrieve the ladder, he said he would pick it up but he also, inexplicably, sent me two photographs of what appeared to be an injured leg. Presumably it was his own leg but the photographs didn’t come with context. Also, while he was on the site for my job, he offered to fix the door of my back yard’s fence. Instead of focusing on the job at hand, he was busy focusing on selling me on more work. He’s an unprofessional, mistake-prone contractor who might be working on your urgent problem.)

Mouse issues

Absolute Home and Pest Solutions, thank you for sending me such an exceptional Technician, Delantae Sullivan is a subject matter expert on pest control and pests, he thoroughly knows and understands his job, I received excellent customer service today and greatly appreciate the time and patience he provided in explaining everything.

Mr. Jamar was very courteous and professional and asked questions concerning the treatment scheduled for today

I am happy to Report: In a rare show of commitment, the co-owner of “Absolute Home and Pest” (Chris) personally tackled my mouse issue—unheard of in today’s market (True "Customer Care!"). His visit laid a foundation of trust and rodent-proofing, with expert tips that turned me from just a client into a loyal customer. I look forward to doing Business with this Company, given they have additional Services; even beyond Pest Control. “A Sincere, "Thank YOU" to Chris, Ashley and Team!!!”

theyy are fast and courteous and most important they got rid of the mice.

I have had issues with tiny sugar ants for years as soon as the weather gets warm. I have had another pest service company monthly for many years and they NEVER resolved the issue. Chris at Absolute, came in and resolved my issue by sealing all cracks and potential entry points and treating the source. I'm thrilled and so pleased with my service. I am now a lifetime customer of Absolute Pest Control. The service and responsiveness are outstanding.

Daryll, our technician, came on time, was very friendly and courteous and explained what the extermination process involved. He was very professional and is an asset to your company!

A positive experience with Absolute Home and Pest Solutions so far. Ashley was highly responsive in helping me get a tech out as soon as possible and in answering all my questions on the phone. The tech Itu was thorough and took the time to explain to me what he did. The service/treatment I received was a relief after getting insufficient service from one of the big national name brand providers. Thank you!

The initial inspector told me that if I cancelled before a full 90 days, it would be no charge. Now that I am trying to cancel im getting told I would have to pay $90 to get out of it. I asked to see the contract and was given something different than what I initially signed with my digital signature pasted on it. They have ignored my requests for the full contract. Your inspectors at the very least should be aware of policies instead of misleading clients. Use a different service.

We couldn’t be happier with the service provided by Absolute!! Not only did Daryl expertly handle our pest issue, but their team also went above and beyond by addressing some minor home improvement needs. From sealing cracks to fixing a few loose boards, they made sure our home was pest-proof and in better shape than before. The team was punctual, professional, and incredibly friendly, taking the time to explain every step of the process. Their attention to detail and commitment to customer satisfaction truly stood out. We highly recommend Absolute Home & Pest Solutions to anyone looking for reliable pest control and home improvement services!

I had a bird in the walls of a rental property I own and they got it out and sealed the ingress so it couldn't happen again. And very importantly, they did it for the initially quoted price with no surprises. Got me scheduled quickly and kept me informed every step of the way.

Absolute came out same day and took care of the squirrels in my attic. The crew was friendly and professional. I would strongly recommend them to my friends and family.

BE WARNED THIS COMPANY WILL TAKE ADVANTAGE OF YOU! We called them bc we thought we had bed bugs. The exterminator said he saw them on one couch and saw “activity” on two others. We asked to see the bugs or said activity ourselves but they couldn’t show us. They were trying to charge a couple thousand for the whole house to be treated. So we called American pest for a second opinion and they confirmed there were NO bed bugs or any sign of them anywhere. This company will scam you and take advantage of you, don’t use them and if you do ALWAYS get a second opinion.

Chris, from Absolute Home and Pest, came out to inspect the rat problem that I had in the attic and the basement AFTER another company charged me for services they did NOT perform. Chris and his team did a marvelous job of getting rid of the rats! They came and did the insulation and the basement sanitation and cleaning. They were fabulous!

Two thumbs up for Absolute Home and Pest Solutions. If you have attic pests, be they squirrels or mice, they probably are elsewhere in your home. The Technicians from Absolute identified entry points. They closed off holes. They placed exit door off roof gable. They removed all attic insulation and blew in new insulation. They really listened to our needs and took care of the problem. I highly recommend them. They were very accommodating with my need to reschedule the insulation removal and install two times. Professional office staff also.. Christopher, the Owner and each of the technicians are top notch.

This is one of those "free estimate" companies that try to nail you with an extravagant sales pitch. I thought I had a squirrel problem in my attic. Called a listing I found on Google and was routed to a call center that set up my appointment with this company. The guy came out and I told him what was going on. He climbed into my attic and did a look around. I listened carefully and didn't hear him inspect the entire attic. Only a small portion. I could also hear ruffling around. The inspector then asked me to climb the ladder to take a look at "trails" in the insulation that he said was from a raccoon. So now I've gone from a squirrel to a raccoon. Fast forward a bit and the inspector and I are sitting at my kitchen table going over pricing. I am quoted $7800 to get rid of the raccoon and fix a baseball size hole in the side of my house by the roof. This price also included re-insulating my attic. I went from a problem I thought would be a few hundred dollars to thousands of dollars. It's at this point that I learn that this company is also a home repair/renovation company. The inspector then gets his "manager" on speaker phone to see if he can "cut me a deal". I immediately realized that this is just one of "those" companies. Needless to say, I told them I'd think about it. Let's revisit these "trails" in my attic that the inspector found... I found it very odd that I didn't see those trails the day before. I'll let you fill in the details about how those trails may have been created during the inspection... I got a second opinion from another reputable company. One where I wasnt routed through a call center. One that I didn't have to haggle with. Long story short, I don't have a raccoon and I don't have a squirrel. I have mice. The cost to repair the hole and bait my attic and garage was $900 with the second company. I would be VERY hesitant to go with these guys. The inspector and "manager" will try to use scare tactics like "It's mating season and more animals will be attracted to your attic unless you act soon".... A rule of thumb - stay away from anyone that is going to give you a free estimate/inspection.

We paid $950 to Kody on May 5, 2023 to have our squirrel issue dealt with. They never came at all to even start the work. It’s been excuse after excuse, and then they tried to say that the work was done, but it very clearly was not as you can see from the photo we took on Saturday. Last phone call I was told a manager would call back, but that never happened. I’m sure that there has been much more damage since May and they refuse to make things right.

Experience with Absolute Home and Pest was good .Pest had put 2 holes in my roof . I called them they came out the next day to survey the damage and then the very next day Absolute came out repaired the holes, closed them up .The work was completed timely.

Absolute is all over the place. They tell you one thing and do not come thru. They would set up appointments for one thing and come for something totally different or do not show up at all (no calls, no show). No communication whatsoever. Christian was rude when I brought up my concerns. When I stated that I wanted to cancel and get my money back due to his company's unprofessionalism, he said that I was using his company. He stated that he would refund my money and come back to get his boxes. How can I use a company that is not delivering? His customer skills is at zero. He needs to do better. Between him and Cody, they are liars. I would never use this company again. I would never refer them again either. Waste of my time. Not reliable at all.

These guys know their stuff !!! No job is too big or too small. I had an issue with squirrels entering my attic, repairs were quickly made which included, installing one way entry door, insulation removal, attic clean out, installing brand new ceiling and installing new insulation. Whew squirrels can damage a home and this agency was THE BEST decision for me and my family. I’m forever loyal to them and great pricing as well.

Absolute Pest Solutions is terrible at communicating. They failed to show up 3 times without communicating with me at all. The first time was weather related; however, I called to ask them if they were canceling for snow and they just never called back and ended up sending an automated message with a new date after my original scheduled time had elapsed. The second time no one showed up and I was not notified, and they said it was due to over booking. However, they never notified me of a change. The third time they said that my time window had changed; however the text, email, and website all said 9-10 am and never updated to show a different time. Allegedly if you confirm your appointment the system does not send out updates when the appointment gets moved by the company. If you value your time, do not use this company.

I’m so happy with the results. My gutter guards look great. Absolute and Chris came out quickly and solved my clogged gutter problems.

We worked with Absolute for over a year and still have mice. They now are saying it's because we live in a DC row home--I wish they had told us this sooner. Scheduling is a nightmare (auto-scheduled and they never pick up when you call them to reschedule), no online presence, technicians who all say different things, and charge $90 for laying down a few traps here and there. Don't waste your money; find a service that will seal holes.

Service is all over the place depending on who is the tech. Had one extremely rude tech who came. He wouldn't' apologize for being late, and wouldn't explain what he was doing. I was concerned because he was bringing spray chemicals in the house. We don't get sprayed inside because we have pets or outside because we have a vegetable garden. We were only getting rodent treatment. He got upset I was asking questions so I asked him to leave. He then reported he sprayed outside anyway so we got billed even though I refused service. It took several phone calls to resolve. Often no one is in the office when you call. Also had a different previous tech who just seemed incompetent and I was told was fired.Advice and implementation are all over the place. Each tech will do something different and justify it differently. I'm also not sure if they have actually helped with the mice. We put out our own traps and caught some, plus new holes keep appearing. The new cat is honestly doing a way better job than this company.