Hawx Pest Control

Great service professional. Keep you updated about your service

Jalen was theeeee bestttt!!! 10 out of 10

Keon at Hawx pest is great!

Did a very thorough, professional job. Excellant customer service.

Christian was the best tech we’ve had in a while. He called ahead and texted. Then did a thorough job on the property. I highly recommend him.

I genuinely liked the Hawx service when I lived at my home in Baltimore. I want to be clear about that, they were very kind and really a great Pest Control company. However, the account management portion of this company is a nightmare. I was told when I moved they would be able to cancel my contract without a fee. Getting them to waive that fee however has been impossible. They tell me they will keep calling me indefinitely via +10 plus regions to reclaim these funds. I'm slightly appreciative they won't send me to collections but at this point I almost wish they would. I have provided proof of my move and apparently that's not acceptable. I'm not sure how the Executed Deed isn't enough but oh well. I moved in with family, I don't have utilities, I don't even have a lease. I did my best to prove that I moved, at this point all I can do is let the community know this is happening.

I strongly advise others to carefully review their billing and service experiences with this company. Unfortunately, my experience over the past three years has been extremely disappointing. During my first year of service, when Donte Oest was my assigned pest control technician, everything went smoothly and the work was done properly. However, after that first year, the quality of service significantly declined. On multiple occasions, the treatment was applied in a way that left visible stains on my green siding, making it appear as though there were grease marks on my home. Each time I raised concerns, I was told they would send someone different and that the issue would be corrected. I gave the company several opportunities to resolve the problem, but the same issues continued for over two years. Last month, I called to cancel my service due to these ongoing problems. Despite this, I was later charged $59.39 on my credit card. When I contacted the company, I was told there was “no note on my account” regarding the cancellation and that the charge could not be reversed due to company policy. I find this unacceptable, especially given my documented complaints over the years. Rather than addressing the billing issue, the proposed solution was to send another technician out again to “provide better service.” After repeated unresolved issues, this was not an acceptable solution for me. Based on my experience, I cannot recommend this company. I would encourage others to monitor their accounts closely and ensure that cancellations are fully processed and documented.

Can't get out of my contract! HAWX required a 12 month contract. My contract ended in September 2025. I called before my contract ended to cancel. I was billed for October and November. I called HAWX and was told if I paid for one month, the charges for the second month could be written off! I had to block HAWX charges to my credit card! And I am still being billed. BEWARE!!

I had been a hawx customer for a couple of years! I had no problem until I called to cancel my service. Full transparency I was not cancelling due to service, I was cancelling due to financial reasons. I spoke to someone they said they understood and that that would be my last service. But then they sent an email that I did not see saying take a few days and call back if I still want to cancel so they have been charging me for the last two month. This is shady business practices.

I, do not recommend, for anybody bad service and bad customer service to and overcharge Be careful you be and your contract if you pay Autopayment They schedule 23 times.

Derek called me ahead of time before his arrival. He explained what the process would be and left nothing unturned. He was very knowledgeable of his job and put any of my concerns to rest. Derek was very polite and down to earth guy and that's commendable in times like today. I've been using this company only for about 6 months now and seriously, these guys are amazing. I recommend anyone give them a try. Thank you!

Derek was very friendly, knowledgeable and efficient in his servicing my home. I take great pride in keeping my yard and home beautiful. Thank you, Pat.

Keon was amazing and came within 30 mins of our time frame 8-12. He did a thorough check through and also helped us with a possible mouse issue setting out bate and traps. He was great! Hearing that our work we did prior to the maintenance spray to keep possible mice out was great and well done was also encouraging.

Please avoid this company. I pay $50 monthly but was informed mice aren’t included so They quoted me $1600 for rodent prevention trap, I explained I didn’t have that much $. They offered financing a week later they not only took out the $80 financing charge but also took $1600 unauthorized from my account. As you can imagine it was my mortgage payment and child care payment I called customer service and was on the phone all afternoon only to be told it was a error and will take 10 business days to return the funds. You can’t imagine the inconvenience they placed on me doing so *Update, I contacted the email provided below and again was told to wait 10 business days nothing they can do

Last update: I want to give the very last update, the management team helped me closed the account after my comments. I want to re-emphasis - my bad experience was with one bad staff - Mr. Nico. The actual crew who performed the service is fantastic, I have no complaints on the service. If Mr. Nico did not engineered the 2nd service contract on top of my existing one, I would have continued my service. I just can't continue the service with my month fee tripled, and knowing Mr. Nico can do this at will adding a 3rd or 4th contract, god knows how many. ----------------------------------------------- Final update: Mr. Owner, if you are reading this, please help me close my account. I contacted Sydney a month ago, Sydney would not comment on Mr. Nico's fraudulent complains. But agreed to refund me one of contract cancellation - the one Mr. Nico engineered all on his own - as a good gesture. Now a month later, I am getting messages and email informing me I need to pay an extra $25 dollar to hawx because I did not fully pay the bogus contract Mr Nico engineered. I explained I noticed the fee went up and I called my credit card company said my monthly fee is the past is $25 lower, and visa company sided with me and refunded the $25 difference. At same time I called your company and try to cancel because the higher fee and was told about the 2nd contract added onto my account. When I cancelled my account, no-one at hawx brought this $25 up, it is one month later after my contract is cancelled, now they are blasting me with message / emails and try to force me to pay for the bogus contract I never signed up. I emailed Sydney again, so far, no reply. I hope Mr. owner, you would just step in, close my account and get rid of this ridiculous $25 surcharge. It seems to me at this point, the rest of the company is operating at different moral scale than the owner himself - who has been a very responsible and honorable person, so please help me out, close my account, let me part my ways on good terms. Thank you. I wanted to very much believe that the bad behavior rests in Mr. Nico alone, does not reflect your entire company, so please do something to prove my assumption is right. -------------- previous comments about my experience See attached photo, the company double charged me on cancellation fee of $199, the contract says the fee is only $199, they charged me $398. Update: I contacted the company, it turns out the sales person - Nicodamo Ginocchietti is the one should be hold accountable for the entire fiasco. He enrolled me into an extra package without my knowledge on 7/4, and doubled my month service fee, See attached photo. He also faked my signature on the new contract dated 7/4. Hawx service should look into the matter and straight out this mess. This one person is doing deceptive business practice and hurting the company reputation. Whoever the owner is, really should be aware of this person's behavior and act accordingly. But the company insist they will remain double charged me without a refund because I have an additional contract - which Mr. Nicodamo engineered all on his own without my knowledge. ps. I am attaching 3 message capture between Me & Mr. Nico, what he promised, and what actually happened. He never responded back after I questioned him why he added that extra service without my knowledge. The phone message do not lie. He can fake contract etc. But he can't fake phone message. I hope the owner would take a look and really do something with Mr. Nico. update: Dear Mr. Owner, your customer team Mr. Leo has reached out to me and informed me the regional manager has received 3 fraud activity reports on Mr. Nico (including me) - on the exact same thing he did to other customers. But so far - no actions is done - they are just tracking the complains. I emailed Sydney per your suggestion - attaching all the photos, I hope Sydney can set this wrong right. I am looking forward to hear back from your company.

Anik was great! I told him about my concerns and he addressed the issues quickly. Very pleasant and efficient and I was very happy with the service. It was absolutely pouring outside and he had such a great attitude. Hawx team delivered. And the wasp nest never came back. Very happy customer!

Horrible experience! They are overcharging on the initial visit of $650 and then they charge a monthly fee of $55. Additionally, they are outsourcing which is probably why the price is so high. I placed all of my information in the system and the person that called me said that has none of the details of my request, only my name and number. Lastly, when I said no thank you to the cost, they hung up on me immediately—no professionalism at all.

Derek.B from Hawx Smart Pest Control is professional, knowledgeable, and always pleasant to work with. He takes pride in doing a thorough job quickly and with great customer service. Highly recommended

Disaster company!! Don't get stuck with them! Disastrous customer service. Tried for three months to cancel my account, almost impossible to do this, wait times more than an hour, called twice but told to send in writing cancellation request, then emailed twice at which they told me i'd have to call and speak to representative, called four more times and the representative can't help you it has to be sent to a another department for even longer wait times. Right before they finally agreed to cancel my account, I was charged another monthly fee. When I called to dispute that, they put me on hold and came back to me and told me that since I had not called (they had the email documenting that I did) and only emailed them their request to cancel they would not refund the monthly fee. I asked to speak to the supervisor they said there was none and they couldn’t connect me to the higher dept, spoke to Rafael on 8/27 at 3 PM, no Customer Service ID or last name. Guy showed up at our house a year ago promising inside pest control, outside mosquito control, but we got none of that, I knew I should never have said yes to this! Now the beehive outside my house has died even though I asked them specifically to avoid, what a disaster. Never again will I say yes to someone ringing my bell offering something.

Greer was excellent. He did our initial service last summer after we moved into a house that was sitting empty for several months. His follow-up service was just as thorough. Five stars!⭐️

This company is a scummy company. They lie from the day they arrive at your door. Wont even go into details, but everything is sketchy from the people selling door to door, customer service, the technicians. Make sure you are reading the fine print for everything or better yet don’t go with them. So many other local businesses that do way better.

Stephanie came to my home to take care of a hornet’s nest, and she was absolutely amazing! She was so friendly, professional, and clearly knew exactly what she was doing. She explained the process, answered my questions, and made me feel completely at ease. Stephanie handled everything quickly and safely. I really appreciated her calm, confident approach. Thank you, Stephanie, for the outstanding service!

Derek the technician was very professional and extremely knowledgeable on pesticide procedure's! He helped me understand everything that he was doing and explained the effects that will occur over time! I felt very comfortable and very pleased with the service I received! I will recommend Hawx to my family and friends! 100%

Dominic did a fantastic job at our house! Prompt, professional, expert service and greatly appreciated!

Derek Bobovsky's service is dependable, thorough, and efficient. I'm looking forward to the next service as we are quickly approaching summer. After each service, Hawx follows up with a summary of your service treatment to make sure you are satisfied. I'd recommend this business for your pest control needs.