Superior Bed Bug Solutions

We were very pleased with the service provided. When we called the office, they were able to set up an appointment for the very next day. Julia, and her canine partner Apollo, conducted a very thorough inspection of our house, vehicle, and belongings. They were both extremely helpful and professional, and helped to put our minds at ease. Highly recommend!

This place is a joke. $350 “flat rate” for inspection? any size? Whatever I saw good reviews - scheduled them to inspect a 1 bedroom apartment for bed bugs prior to move in. They call me multiple times to make sure my pets won’t be home etc, planned moving around this. They cancel 30 minutes before... Thanks for the waste of time and ensuring it’s too late to call anyone else to come out. Ugh Edit: yes I “ultimately declined the service” because it was not the service I was promised, it was a vacant & fully cleaned apartment. Extremely hard to find VISUAL evidence of bed bugs in that type of environment unless the infestation is severe. (I was very clear about the situation when I scheduled). My dog is very reactive so although I changed my work schedule I still took her to daycare - not that any of that is your fault but just like how you charge for the drive, respect that your customers invest their own time too for appointments like anybody does. I was also then told that it is their ONLY dog handler… so they offered what they could and I appreciate that, but ultimately understaffed, inconsiderate and don’t have the resources to run a reliable business right now

We've used SBBS twice now, and could not be happier with their services. The first time we used them, I was thirty-nine weeks pregnant, when my husband and I suspected the bites I was getting all over my arms were from bed bugs. SBBS was able to schedule somebody to come out that very afternoon to inspect the house, and thanks to their dog, they were able to immediately identify where the bugs were living. They came out two days later with their equipment to heat treat the house. Jesse, our inspector, was also super knowledgeable. Based on his visual inspection of the bed bugs, he determined that they had probably been in the house since "late October, early November" (it was February when SBBS came out). This turned out to be incredibly accurate, as I had been on a business trip at exactly that time! The second time we used SBBS was because my two children had been waking up with some bug bites. While they didn't necessarily look like BB bites, anybody who's dealt with BBs before knows the lingering trauma... Once again, Jesse came out that very afternoon with his dog to inspect the house. After a very thorough inspection, he was able to put our minds to ease that these were not bed bug bites. Overall, SBBS has been extremely prompt, thorough, knowledgeable, and professional, and I recommend them to anybody dealing with the hell that are bed bugs.

Jesse came out to my home within a few hours of my call. His dog, Barker, performed a complete inspection of my home. Both Jesse and his dog were great! Barker did not find any bed bugs which was a huge relief and Jesse explained that the exoskeletons found by a previous company were in fact carpet beetles and not bed bugs. Barker and Superior Bed Bugs saved me thousands of dollars and the hassle of flipping my house upside-down!

Jesse and his whole crew are outstanding. They are always courteous and friendly. When I call for an inspection they always exceed my expectations for response, and do a great job inspecting. I am always confident that when they do not find something then there was nothing there. When they do find something they always make a point to show us what and where. The treatment team always does a good job. they are quiet and unobtrusive. They go about their job very efficiently. I know when they are done I will not have anymore issues in the rooms they treat.

I have used SBBS quite often for BB issues for the past 8 years and they are AWESOME! Very discreet and professional. Their vehicle is unmarked and they only have SBBS on their uniforms, which ensures privacy for our establishment. They bring their canines in to detect BB's and we use them every 6 months as a prevention measure. They show up immediately and perform non-chemical heat treatments for BB's if needed. They have been extremely efficient and polite. The best in the business and have always shown great results and 100% accuracy.

I was very pleased with SBBS. The day I called, Jesse and his bedbug-sniffing dog conducted a thorough inspection of the whole house. Then he gave me the best diagnosis I could hope for: that I did not have a bedbug infestation. He did have concerns about one old mattress, which he offered to dispose of for me. There no upsell for a remediation job I didn’t need – instead, an efficient and informative inspection that earned this five-star review.

We were very happy with the services from SBBS. We recommend the company because they were professional, knowledgeable, and detail oriented. They explain contract service agreement and inspected the house. They took their time to inspect the rooms. Thankfully, no bedbugs were found. We liked how they went over other potential causes for bites.

I am in a business that occasionally has bed bug issues and have used SBBS exclusively to do inspections. They have also been extremely responsive in setting up the inspections, are always on time and are quick and efficient. We get a call from the inspector right away and can take action quickly. I have also had occasion to be present during a heat remediation. The techs are extremely efficient, know exactly what they are doing (even when they have to run the equipment up to a third floor apartment) and don't waste a minute of time (although the remediation does take a few hours). All the employees are friendly and helpful and best of all we have never had any repeat issues when they do the job. I would highly recommend you use their services if you want the job done right the first time!

While the individuals at SBBS were extremely helpful and kind throughout my experience, I unfortunately CANNOT recommend SBBS as your exterminator. I was living in a large house with several roommates when we first discovered bedbugs in August 2018. SBBS was chosen as the exterminator, and they confirmed that the bedbugs were confined to only two bedrooms on the other side of the house. It took two rounds of extermination to get rid of the bugs and throughout that time, SBBS confirmed again and again that my room was clear. About 6 weeks later in mid-September, I moved out of that house and into a 1BR. On the morning of my move, I called SBBS to do a final inspection of my room just to be COMPLETELY sure that I was good to move out. They gave me the okay that my room was cleared. I moved into my 1BR feeling confident that I was not bringing any bugs with me. Unfortunately, just a couple weeks later in the beginning of October, I started getting my first bites. Not wanting to believe it (I was cleared not once, not twice but THREE times by SBBS), I stalled for a couple weeks convincing myself these bites were anything but. In hindsight, I probably should have chosen a different exterminator considering they'd made a mistake in clearing me to move, but in my panic, it was just easier to use the same exterminator that my former roommates had chosen rather than weighing my options and vetting another company. I called SBBS and their inspection confirmed that I had bedbugs. The extermination was scheduled so we proceeded with getting our house prepped. The exterminators confirmed that we prepped our house correctly. They assured me the extermination went well. But after a couple of weeks, I started getting more bites. I called and reported the bites, and SBBS sent a follow up inspector. The inspector told me he found no evidence of bedbugs, and therefore could not complete an extermination, even though I had several bites all over my body. But, that's their policy and they wouldn't budge. A couple weeks later - just days before our warranty expired - I begged SBBS to send out another inspector because I was still getting bit. This time, the inspector found evidence of bedbugs, and we scheduled the extermination. So here I am, two weeks after SBBS's second extermination (or fourth, if you consider my old house), with bites on my legs. We called a different company, obviously, to do an inspection this morning, and they found live bedbugs. Thousands of dollars, four months, dozens of bites, and a few breakdowns and sleepless nights later, and we STILL have bedbugs. Thank you, SBBS, for wasting my time and money.

We were extremely pleased with SBBS and we highly recommend them. Prompt call-backs, on time for appointments, very knowledgeable and forthcoming with detailed information on bedbugs and how to prevent future infestations. Employees (including the K9 employees) were very professional and friendly, and they took the time needed to inspect the rooms very carefully, explain the treatment process, and answer all our questions. More expensive than we expected - but because we used the first company we called (too panicked to price shop), we really have no idea what is the "average" cost of this type of service. In any event, we are 100% satisfied with SBBS and will definitely use them again if it becomes necessary in the future. A very positive experience!

Their treatment failed miserably. I was highly disappointed and would not recommend them to anyone. Over priced and no guarantee

We hired SBBS to conduct a preemptive inspection of our rental home for bed bugs prior to our tenants moving in. The overall experience was first class in that we were able to obtain the inspection on the same day we called for their service. This was important because our tenants were slated to move in the following day. Our inspector Stephanie and her dog performed a thorough search of the entire home and answered all of our questions. We will definitely hire them again when our tenants move out.

Before treatment they were very polite. The treatment failed (within 2 days we found bugs again). Afterwards, they treated us really poorly. They won't respond to emails or calls and have failed to honor the warranty that they presented. In addition, they misrepresented their service, broke things and their inspection failed on 2 separate occasions. 1. Failure to detect bugs at all (the dogs didn't work): On 2 separate occasions SBBS have inspected our house (once before and once after treatment). Both times they found nothing. Within hours after the first inspection I saw bugs crawling around the house. To make matters worse, I told the inspector that we had seen bugs near the floorboards and walls. He did not check there. That was exactly where I found the bug after he left. On the second occasion, I had a second company come the next day. They found bugs within 5 minutes of being in the house. 2. Poorly diagnosed the problem leading to expensive and ineffective treatment: This company only does heat treatment. That sounds good in theory, but heat won't work if the bugs live in the walls. You need a combined chemical and heat treatment. I told the inspector the bugs lived in the walls (at the time I did not know heat was ineffective). He still recommended treatment without properly inspecting and with good information that heat would be ineffective. Only after we had paid and treatment failed did the second inspector tell us that heat alone wouldn't work. Other companies combine heat with DE powder in the walls. 3. Misrepresented their terms of service Before treatment I was worried about spending so much money (about $2900 for treatment). The inspector went on and on about the warranty how it was a full 30 day warranty. He further guaranteed that the treatment would work and explained that was why they could offer such an extensive warranty. We made several inquiries about it to the company. Once treatment failed, only then they told us that they would treat just one more time and we were on our own. The second inspector recommended that we wait until towards the end of the warranty period so that we go the most out of it. The implication was that we should live with the bugs and that they were not going to go away. But the best we could do was wait so we killed as many as we can. 4. 2 doors and a cabinet panel broke during treatment: They didn't say anything about things breaking. Instead, they just returned the cabinet panel to where it belonged.