About this provider in Brandywine
PestNow serves Washington, Waldorf, Abell, Accokeek, Aquasco, Avenue, Vel Alton, enedict, Brandywine, Brooms Island, Bryans Road, Bryantown, Bushwood, California, Callaway, Chaptico, Charlotte Hall, Cheltenham, Clements, Cobb Island, Coltons Point, Dameron, Dowell, Drayden, Faulkner, Great Mills, Ho
Rating breakdown from customer reviews
4.5
68 reviews
Customer reviews for PestNow
Abigail seitz
This is the worst company I have ever dealt with. I initially contacted Pest Now for a service at my property in Alexandria. They completed the first service, for which my signature was required. However, after that, I continued to be charged $75 twice a month for services I was not aware of or did not authorize. I do have exterior cameras, but I never observed any technician coming to the property on the dates they claimed service was performed. Despite this, I was billed repeatedly. The situa
Provider response
Thank you for sharing your experience, Abigail. We're truly sorry to hear about the issues you've encountered. This is not the level of service we aim to provide, and we understand how frustrating this must be for you. We appreciate your feedback and will be looking into this matter further to ensur
Nancy Lansing
Derrick did a great job. He deserves Five gold stars. I appreciate his professionalism and thoroughness. The one star I am giving is for the actual company to get their attention. The technicians are always great but PestNow, as a company, sucks. Ever since they got sold their customer service sucks. No calls to schedule, no calls to say they are on their way, no communication period. And because PestNow did not coordinate with me I was not ready for the service to ensure spaces were clear to sp
Provider response
Thank you for taking the time to share your feedback, Nancy. We're glad to hear that Derrick provided you with excellent service and demonstrated professionalism. However, we genuinely apologize for the communication issues you've experienced with the company. Your concerns are important, and we app
Roberts
Derrick showed up but I did not know I still had service from Pest Now. I looked confused when I opened the door. I asked him if this is still covered, he said I paid for it. I was confused because I haven’t seen any charges recently. I told him if it’s covered then ok come on in. He came in and sprayed the first floor kitchen and hallways. The rest of the house was not needed. Then he asked me to sign. I asked him to confirm, that if I sign that does not mean I’m getting charged correct? Then h
Provider response
Thank you for bringing this to our attention. We sincerely apologize for the confusion regarding your service and the frustration you experienced trying to reach us by phone. Our goal is always to provide clear, transparent communication before any work begins, and it sounds like that didn't happen
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