About this provider in Merrillville
Aptive Pest Control in Merrillville, IN provides dependable residential pest control services tailored to homes throughout Lake County. Our Merrillville team helps protect against pests like ants, spiders, cockroaches, rodents, and more with customized treatment plans built around your specific need
Rating breakdown from customer reviews
4.7
563 reviews
Customer reviews for Aptive Pest Control
Stephanie Haskett
All of the service technicians have been very professional, polite, and understanding. They let you know via text when to expect them and keep you informed of what they do throughout the appt. and take photos of treated areas. They listen to what you're pest concerns are and try to help. However, my pests remained a big problem up until the weather got cold enough. I feel like I keep paying and not getting the results I'd hope to have had by now, which would be little to none with having "exterm
Provider response
We truly appreciate your feedback, Stephanie Haskett. Providing courteous, thorough service and clear communication is what we strive for on every visit. Thank you for choosing Aptive and for trusting us to care for your pest control needs!<br><br>-Alexis
Brad
To start, I suspect that many of these reviews are ones that Aptive paid for. The shear amount of reviews, most of which are a full 5 stars, reeks of artificial review boosting. As for my review: The Aptive salesman was very dishonest with me. I was told that Aptive would take care of moles and voles. I was informed by a serviceman that they only deal with voles. I was also informed that I was committed to paying for 3 months. I was informed by customer services that I was actually committed to
Provider response
Thank you for taking the time to share your experience with us, Brad. We’re sorry to hear about the frustration caused by conflicting information around pest coverage and agreement terms, as well as the overall sign-up and cancellation process. We aim to be clear and transparent from the start, and
Jennifer Wanatowicz
Update:it’s now been over two months and still no phone call from the supervisor. My original contract was suppose to be $65 a month, I told them I’m sorry I cannot do it. The manager on the phone told me he will void it and put in a new contract (it was suppose to be per treatment, not per month). “I’ll add it to the notes so there’s no confusion.” Guess what?? It was never put in the notes. They went back on their word telling me they will work with a payment plan. Now I’m getting charged ever
Provider response
Hi Jennifer,<br><br>Thank you for sharing your experience! We’re thrilled to hear that Nicolas provided clear explanations, kept you informed with photos, and delivered such thorough service. We’re also glad our manager was able to quickly address the misunderstanding with your contract and work wit
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Treatment and cost guides before you call
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