Blue Ribbon Landscape & Maintenance Inc.

I'm incredibly disappointed in the professionalism of this company. My mother hired them to do all aspects of yard care. Last week a man came out and under the direction of "cut back anything without a flower" he completely destroyed her yard while it was in FULL GLORY, cutting back 10 ft gorgeous shrubs to 2 ft nubs, trimming a pine tree up to the fence line (which will not grow back and looks ridiculous), cut back mums before they even bloomed, destroyed a beautiful dogwood tree, removed all parts of plants that only bloom on deadwood - etc, etc., literally taking the joy of autumn and pride of home from a 77 year old, not to mention negatively impacting the seasons to come. I gave the account manager, Fred, an opportunity to explain how it could happen, however, he chose not to respond or make any attempt to take ownership. My guess is they just hire day laborers without specific training? I'm only left to assume, however, I would strongly advise against spending this kind of money for that kind of work. Response: That is inaccurate. My mother lives in a nice neighborhood with a strict HOA. While I appreciate your need to paint it as such, her yard had not been previously neglected, in fact, those trees had been serviced every year. I have photos, as well. Shall I post them here and poll the internet on whether it is “industry standard”? Do you “feel” like cutting mums before they bloomed is “industry standard”? Do you “feel” like cutting back beautiful bushes that were planted in the last year down to 2 feet in the beginning of September is “industry standard”? Do you “feel” like a prune job like that was merited before the leaves even changed? Do you “feel” like it was appropriate to take such DRASTIC measures without telling the property owner? I had been on her property the day before your hack job. You are just showing more of your (lack of) professionalism, in my opinion. My review stands. I did reach out to you last week and was told the account manager would contact me back. He did not.

Will Not Use This Company Again - I have used this sprinkler service twice, both times the service has been sub-par. The first time the service person arrived later than the scheduled time, was incompetent causing 2 sprinkler heads to be blown off, I had to replace both sprinkler heads due to this. This year, 2024 I called a head of time and requested the sprinkler blow out to be done and was told I was on the list. When the person finally arrived it was late into the blowout season and after the line had frozen, which at that point the employee did not seem to know what to do. I had to assist in the process by providing warm water to unfreeze the line so the blowout could be completed. The employees that arrived to blow out the sprinklers both times were filthy dirty and proved to be incompetent at the job. Not to mention the price was more than quoted when I received the bill.

Worst landscaping crews ever. half the time work paid for does not get done correctly and they make a mess in other peoples yards that they are not working on.

Best Practices are not in play at this company. The HOA hired them and they use grass killer to border common area fences. Unfortunately it also poisons everything on the other side of the fence, grass, plants, vegetables. Try using a weed whacker, takes longer, cost more but is less destructive.

I’m done with this place. Avoid. They “tried” to make it right, hired on more people, and I’m back to where we started. They charged me $7,000 for sprinklers and yard. We didn’t want sprinklers, and they did part of them anyways and are charging us. We literally proved to them we didn’t want it, didn’t ask for it, and their project manager confirmed this. I told them we wanted $3500 worth of work and we’re quoted that for our grass, and their updated bill is $5500 this time. I can’t afford this! We told you that from the first minute. There were no secrets and we told them multiple times over, but they won’t hear me out. I’ll pay what I was quoted, but this company has been a disaster for us. It’s not worth it. I tried and wanted and we rechecked and the staff LITERALLY AGREED WITH ME and I’m still getting $2,000 extra. 5/11/2022 Despite coming to terms with their owner, I’m still getting bills. I’ve overpaid my $3500 request, and am in the hole about $5200+ And still getting billed! But nobody can produce payment records besides me. Strange.

Poor communication

Work that they do seems very good. Communication with people living in area where work is being done... deplorable. Very dissapointed that they could be so bothered and rude when dealing with a resident living in one of their jobsites. Word of mouth seems important in today's job market...

As incompetent as I have ever seen in a business. Want to blame anyone or anything they can for their inability to do job correctly. There is a whole lot more to landscape and maintenance then mowing some grass and planting a couple trees. These guys apparently do not realize that.

Their web address link kicked me to some malware site..... :(