Quality Exterminators of Georgia Inc

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Thank you Mary for the 5 star review.You have been a long time customer with Quality Exterminators and appreciate your business.

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Thank you Todd for the five star review. Quality exterminators appreciates your business.

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Thank you Jen Smith for the five star review! We love knowing that our customers are satisfied with the services provided. We are truly appreciative that you allow us to service your properties. Thank you for choosing local!

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Thank you Caroline Hunter for the five star review! We also think Shawn is amazing! He's our Operations Manager and an awesome technician leader. He strives to ensure customers receive the best service and experience possible. Thank you for choosing local and allowing us to serve you!

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Thank you Mary for the five star review! We appreciate the kind words. Our goal is to achieve complete customer satisfaction beginning in our office and ending with our techs. We value each of our customers. We sincerely THANK YOU for choosing local and allowing us to serve you!<br>

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Thank you Bonnie for the 5 star review

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Thank you Kim for the 5 star review

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Thank you Maria for 5 star review

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Thank you Mr. Bryant for the 5 star review! We also think Mr. Kennedy does a great job. He loves his job and has a passion for providing great customer service. Thank you for your business and allowing us to serve you!

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Thank you Evelyn for the three star review

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Thank you Patricia for the three star review

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Thank you Tim for the two star review

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Thank you, Kelvin Baitmon for the five star review! We love to hear news like this. We are so glad you chose us to provide pest control service for you and we look forward to continuing to provide quality service for you in the months to come.

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Thank you, Ms. Sea, for our 1-star review. We sincerely appreciate honest feedback whether it is in our favor or not. We most certainly do not shy away from our errors as it is important to learn from them so they can be avoided in the future. Our top priority is providing quality service with complete customer satisfaction.<br> Since your review mentioned dissatisfaction with your first preventative/maintenance service, we always conduct an internal review. During the review it was discovered that your technician’s pump for his water tank in his van had sustained busted lines due to the extremely cold temperatures we had with Winter Storm Enzo which occurred a few days prior to your visit. He was waiting for a new line so that repairs could be made. So, he in fact was being honest with you when he said it was out of order. <br>The alternatives he was left with included his handpump sprayer and granules (outdoor use only). Using a handpump sprayer for an exterior service would not have been appropriate due to the small size of the sprayer. He was unable to use granules for the exterior of your home as he ran out of them on the job prior to yours. He assumed your service was going to be interior only, so he didn’t come back by the office to retrieve more.<br>During your service he dispensed a total of 2 quarts of insecticide to multiple areas in your home. The time frame of two minutes that you stated he was in your home to complete that service seems to be misleading. Generally speaking, your preventative or maintenance visits for general pest control are much shorter than your initial treatment visit. The size of a home and the treatable areas of the interior and exterior of a home truly determine the amount of time needed for a service to be completed. We would have been more than happy to set up a recall visit (which is free of charge) to re-spray the interior and complete an exterior spray of your home when his equipment was fixed and back in operation. If you weren’t offered that option, we apologize as it should have been explained to you.<br>We did want to comment on a small insinuating remark in your review. We assumed you meant that we don’t agree with your kind of complaint. And Ms. Sea, that’s simply not true. You see, as a family-owned and operated business we rely on our customers, each one of them, so we give our best because each customer deserves that. Each customer has and will always be treated with RESPECT regardless of a person’s physical outward appearance to include disability, gender, or race. A person’s ethnicity, social status, financial standing, religious or political belief is none of our concern nor will it ever define the level of customer service an individual receives from an employee at this company. <br>It is unfortunate that we were not able to resolve your pest control service issue before you departed from our company. We hope you can find another provider that is able to make your pest control service experience better. Take care and best wishes!<br><br>-Q.E Staff

Provider response

Hi Xiaojun Wang,<br>Thank you for your three star review. We understand you have a concern with your bait stations being monitored. Please note that termite bait stations are monitored quarterly and only monitored when the termite warranty is paid in full to date. We would be happy to review your account and speak with you about any concerns you may have. Please feel free to give our office a call, Monday thru Friday; 8:00 AM to 5:00 PM. Please note our office is closed 12:00 PM to 1:00 PM for lunch. We look forward to hearing from you soon!<br>

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Dear Mr. Stanley,<br><br>Thank you for taking the time to leave us some feedback! Management has looked into the situation. It was unfortunate that you were not home at the time you scheduled with your technician to have the inside of your home sprayed. We do our best to be punctual on scheduled appointments because we know how valuable time is for all parties. While we strive to provide excellent service, we also strive to follow Georgia laws and not commit the offense of criminal trespass. With no arrangement made by you to allow your technician to enter your home in your absence, he left. <br><br>Here at Quality Exterminators, we strive to ensure customer satisfaction. We would be more than happy to reschedule the appointment you missed however, there is a small matter with your account that needs to be resolved before we can proceed with rescheduling. To ensure you receive quality customer service, please call our home office at 912-764-6173 to discuss your account. We look forward to hearing from you soon!<br>

Provider response

Hi! Yes we can send one monthly statement. We can also remove the email notifications you receive when services are completed and when payments are made so you receive fewer emails. For any account changes or concerns you are always welcome to give our office a call and the staff can assist you with any changes or updates!