Northwest Exterminating - Smyrna

Northwest has treated our residence for years . We’ve never had a problem with pests getting inside our home . Technicians are professional & courteous.

⚠️ Warning: Do Not Do Business With This Company I strongly advise against doing business with this company. They will harass customers over mediocre bug spray services and attempt to send bills from Norman & Associates VAN EMBERGER lol) over something as simple as Raid-type bug spray. It’s honestly unbelievable AND EMBARRASSING lol If you experience harassment from them as well, I recommend filing a complaint with the Federal Trade Commission (FTC). Consumers should not be pressured or harassed over such minor services. Thankfully, I have security cameras around my entire home, so everything is documented. The level of harassment over something like “bug spray” is ridiculous. Please be aware and protect yourself. In this economy, companies should focus on providing quality service not harassing customers.

They never came for consultation. They stood me up on two occasions. Called to confirm the second time because no one showed up the first time. I was told that I was on the list and tech would call 30 min before. No one showed up. Called to speak to a manager and was told that he was in a meeting and would call back. Did he call back? Nope. I have let my townhouse community know to NEVER use this company. I would give zero stars but Google requires me to give at least one.

They always show up on time and do their job.

They are a company that truly cares about their customers and takes good care of their employees as well. The are honest, friendly, hardworking, and professional. They are an older company and always do their best to please the customer. I have been with them for many years.

Technicians are professional, knowledgeable and personable! Very pleased with the service!

Austin, Todd, and Chandler are all great to work with

I just wanted to say that the service I received from the Smyrna location was exceptional. Initially, David and Chandler came to our location to assist with the bat issue we had. Later, there were two different gentlemen that came by and did an exceptional job by sealing up the open spots. Last, Chandler came and made sure that all the bats were gone/ to oversee that the resealed spaces were ok. But I wanted to touch on Chandler bc he was very personable, my mom simply adored him, he gave us a complete breakdown on the prices and utilized his expertise by giving us the best route to take for other issues. Thank you again for a job well done.

Our assigned technician, Austin, is THE absolute best. Always responsive, super kind, and somehow manages to fit us in when we need him for unexpected calls. Also, the mosquito treatment from Northwest is hands down A-1!! Northwest definitely has a customer for life! -Wen J.

The work they do is great. My complaint is with pre-sale communication. This has happened to us three times now so I can only assume this is their business model. On getting a quote I called and set up a time (range of course). This is where the missed opportunities occur. After time is set no email of confirmation or text is sent. On day of again no communication. If we were living in the 90s this would be fine but in the third decade of the 21st century it would be better customer service to get a morning email, text, or call confirming and giving me or the company a chance to either reset expectations, confirm, or even upsell. It is not wrong it just seems a bit stuck in an older scheme that is not hard or difficult to update and improve. Call me if you want and I would love make time helping you achieve this new level of customer service.

Prompt and efficient

Very professional and thorough. Also very responsive any time I call.

EXCELLENT ATTENTION

I’ve been trying to get a hold of someone from this company for three weeks now. It took me forever to even get a hold of anyone to get them out here in the first place but even after they sprayed, I waited the 10 day period that they told me to wait before calling to see if I still have bugs and I’ve had bugs the whole time ever since they sprayed. I have 2 roaches crawling around my kitchen as I type this even but no one will come do anything about it. I will likely end service because this is pointless to be paying for.

I am about an 18 year customer with them for the termite bond on my house. Paid invoice April first. They get the check a week later. June 12 now and STILL no service. 10 weeks later but boy it did not take them that long to cash the check. There is no excuse for this. I do not recommend them nor will I renew next year with them.

Wreckless driver nearly ran me off the road on a construction zone ..... Rude and not good advertisement for your business.

Very bad customer service. I paid $600.00 for wild life services to trap a armadillo. The trap was placed on the property on 2/11 and removed on 2/14. The animal was not caught and no money was refunded.

Do not use them if you need a letter of certification the day you sell your house..! A salesman comes over to your house, spends 4 minutes and tells you that you active termites..odd considering that I had warranty for 3 years with another company.. so what should have costed $75 for the letter ended up costing $600.. the tech that came over found no active termites and the report showed no active termites. It is unfortunate that company like thing still use these methods. Unfortunately it seems to be a trend in the atlanta metro...

This company has expanded into South FL and has no control over its workforce. They are totally incompetent . Miss they scheduled service calls and lie and cheat on their billing. Stay away from this company.

Edit: they put a response below to look responsive, but have not actually gotten in touch with me since then. That's a good example of the level of effort you can expect from this company. I wish I had never trusted Northwest Exterminating to tackle the chipmunk problem under my house. I shelled out a significant amount, specifically said the chipmunks were my main issue, but over a year later the issue persists. They were just filling chipmunk holes with concrete instead of doing any actual exclusion, and creating a mess that I now have to fix before dealing with the chipmunks myself. I wrote multiple times and they refuse to make things right. Do yourself a favor and avoid this company at all costs. They've been a huge disappointment.

They came in sprayed my home and then ruined my oven. Not a good look.

Nothing! Your so called professionals do damage. 1 guy broke a light fixture in our house another guy did half the job and yet another guy today decided to drive over my zoysia instead of using the driveway. They suck!