Provider profile

American Pest Control

4.9 stars from 1,470 customer reviews · 3145 Atlanta Hwy, Athens, GA 30606

  • 4.9 out of 5 stars
  • 1,470 customer reviews
  • Athens, Georgia
  • Open 5 days/week
4.9
Rating
1,470
Reviews
Yes
Claimed
Yes
Website

About this provider in Athens

American Pest Control is a company committed to serving the community and enriching the lives of our employees. Helping to protect our neighbor's health and homes is our highest priority and is what this company was built on. Integrity, pride, and courtesy are only a few of the characteristics that

Pests handledcockroaches
Praised forprofessional
Methodsthe mosquito service
Safetydangerous to my dogsour preschool

Rating breakdown from customer reviews

4.9

1,470 reviews

5
1,386
4
44
3
11
2
5
1
24

Customer reviews for American Pest Control

ST

Susan Turpin

1y ago

One star for phone calls to the Commerce office! Your call will go to voice mail and no one returns your call promptly! After numerous voice mails left and a complaint submitted on their website I finally received a call. The rep. Said they would call me back with an appointment to take care of a bee nest. They did call back but I didn't answer before they hung up. I called right back and got voice mail and left a message at 3:30 pm. This is the next morning and I just left another voice mail! V

DE

D Evans

3y ago

We wanted pest service for our home but was convinced to try any service too. We set ant service up first and he was going to come back to initiate pest service but never did (so first fail). After the first ant treatment (dusting the yard) we read animals can’t graze in it. Well we have free range birds so that upset us (never warned). I asked to cancel the ant service and 3 months later (typical service time) they show up unexpectedly when I wasn’t home and dusted the yard again. The whole pro

Provider response

We are sorry to hear that you did not have a good experience. Your experience is not in line with how we do business. We have canceled your account as requested. Would you be open to a call from a manager to determine how we might improve in the future?

KH

Kendra H

2y ago

They keep sending “renewal” bills without any plan information, etc. when I’ve never heard of them or purchased any services from them. I emailed customer service the first time I received this “renewal” bill and got no response. Called them after repeated fraudulent “renewal” bills came and they confirmed that they had no record of a purchase from me, but continued to ask if I’d like to “renew”. I asked the customer service rep for information on their services plan, what’s covered, the amounts

Provider response

Hi Kendra. We apologize for any confusion and frustration that you have experienced. All of our termite warranties are transferable at no cost to either the seller or buyer when home ownership changes hands. We will not be able to suspend any future notices without looking up your account. Would you

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Treatment and cost guides before you call

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