Tri-S Pest Control

We recently decided to have our house treated for termites We don't have a termite issue, but decided on the treatment as a preventive measure. Ben was very professional and explain the procedure in a way we could understand. He layed out the different options and once we decided on the option we wanted he scheduled the installation. He arrived on time and completed the job in a timely manner. I have used Tri-S for over 20 years and are pleased with their work.

Been a loyal customer and my service technician is amazing Gus. It’s a shame that there scheduling people are terrible. Spoke with somebody there as my service was due informed them. I was on vacation and that I would not be back to a certain date told him they could come after this date everything was set not a problem. Come home from vacation. No one came around for over a month. I called the office. They had no idea of when somebody would be out and would call me back they never called me back, so I proceeded to just cancel my service as I guess they really don’t need my business.

Company did not provide services agreed to. Very unprofessional. Just pay your 100 dollar cancellation fee for your crap service with no validation.

Jose G has been our service representative since we moved into our new home in 2023. He has answered all of my questions and been quick to respond if we have needed additional treatment between our quarterly treatments. Top notch! Thank you!

Jose has been treating our home for 20 years! We have always loved his service

Jose once again did a fantastic job today. Thank you for all of the years of service.

Jose is the best! He's been our tech for at least 8 years! Always helpful and kind! We live close to woodlands and our yard and home are always pest free!

I am very disappointed in this company’s customer service and professionalism. A few months ago, I asked that my service day be changed from Monday because their technicians kept parking in front of my trash and recycling bins. Instead of a helpful response, I received a rude and dismissive email from Steve, who said they couldn’t guarantee a specific day. When I spoke with Ben, the owner, he was apologetic and professional and assured me they would accommodate the change. Steve later apologized by email, promising they would avoid Mondays and not block the bins, so I thought the issue was resolved. Shortly after that exchange, I noticed a sudden decline in the quality of my lawn service, which seemed coincidental given the timing. The owner personally came out to treat the lawn, which I appreciated, but it never fully recovered. I let it go since fall was approaching. Then, today—again on a Monday—the technician parked in front of my bins while the garbage truck was nearby. I asked him to move so they could be accessed. When I called the company, I was transferred to a rude representative who turned out to be Steve again. When I reminded him of our previous interaction, he defensively said, “I sent you an email,” and repeated that they can’t guarantee a service day. When I told him I’d need to cancel my service, he sarcastically said, “Excellent,” falsely accused me of cursing at the technician (which I absolutely did not), and then abruptly hung up on me. I later spoke with Bill, the owner, who was once again polite and professional and apologized for Steve’s conduct. However, the pattern of unprofessional behavior continues to be tolerated. To make matters worse, I then received another email from Steve stating, “Per your request, I have canceled all services as of today. You have a zero balance on the account. I understand you have already spoken to the president of our company.” While the wording may appear polite, it was inappropriate for Steve—the same employee at the center of the issue—to contact me again. His tone came across as dismissive and condescending, as if to imply that speaking to the president hadn’t made any difference. Not to mention the only reason I contacted the president was because Steve accused me of something I did not do & then hung up on me. I caution others to use their service due to the unprofessional handling of my simple request and the repeated lack of respect shown to a long-time customer.

Tri-S Pest Control, I’ve been a loyal customer of your lawn service for several years, and until recently, I had been satisfied with the care and attention provided. However, I now feel compelled to express my concerns regarding the service I’ve received over the past six months. First, the quality of the lawn treatment has noticeably declined. Despite regular visits, the condition of my lawn has worsened. I’ve had to personally ask the technician to assess specific problem areas — something I believe should be part of the standard service, especially considering we’re paying for professional care and oversight. Additionally, I experienced an issue when my service day was changed to Monday. I simply called to ask if it was possible to switch to another day, and in response, I received an email that I found unnecessarily rude and unprofessional. I was surprised by the tone, especially given the courteous relationship I’ve maintained over the years. I had to call and insist on an apology, or I would have considered moving to another company. While Steve did apologize, ever since that incident, the quality of service has only seemed to decline further. At this point, I’m frustrated and disappointed. I expected proactive care and respectful communication from a company I’ve trusted with my home. I would appreciate a clear response outlining what steps will be taken to restore the health of my lawn and improve service going forward. I’ve also attached photos of my lawn, which clearly show a stark contrast between mine and my neighbor’s. It's very concerning, especially given the time and money we’ve invested in regular treatments. For anyone looking at reviews to decide whether to hire your company, unfortunately, based on my recent experience, I would not feel comfortable recommending your services to friends or neighbors at this time. 8/11/25 Update: Ben personally came out & looked at our lawn & is applying a fertilizer to it. He also advised us that it’s being cut too short, which was helpful to know. We appreciate the quick response & hope that our lawn will start to look healthier soon. 11/10/25 Update: I went ahead this morning and canceled my service. I am very disappointed in this company and how they handle their customers. This morning as I was trying to leave for work their lawn service person showed up. He parked right next to my trashcan and I had trash on the curb and the trash truck was down the street. This is after I was told that they would not be doing my lawn service anymore on Monday so that my trash service wouldn’t be skipped. I called & they transferred me to Steve, who is the individual who sent a rude email to me initially for requesting my service be on a different day than Monday. After the initial email I spoke with Ben (owner) who told me my service would be on Wednesdays & Steve apologized. However when I called in today, they transferred me to Steve, who was very rude to me. He started off by saying they could not guarantee which day they would be out there to service my lawn after I was told they would not be out there anymore on Monday. Then he proceeded to tell me that it was excellent that I was canceling my service because they do not need customers that curse at their technicians & hung up on me. I did not curse at the technician. I had to park my car and ask him to move so that the trash truck could get to my trash. I feel it’s unfortunate that this company has a representative such as Steve working for them, who is very unprofessional and rude. It is because of Steve that I am canceling my service both my lawn service and my pest service. My suggestion is if you have any issues that need accommodating look elsewhere do not work with this company.

Great customer service very thoroughly done my Technician was Jose he did a great job like always he's highly recommended.

Jose Gonzalez always shows up when he's scheduled. He does a great job keeping our home insect free. Jose is personable, trustworthy and works hard to get to us and get the job done. We appreciate him. This company is lucky to have such a responsible individual working for them.

I have been a TRI-S customer for almost 20 years. Fifteen of those years I have been lucky enough to have Jose as your representative. He is efficient and pleasant. I look forward to many more years with him

Jose is great he does a wonderful job on spraying all the areas in our yard and if i ask him to he will also do inside our lanai he has no problem doing that too. Thanks so much, Jose.

Jose Gonzalez is one of the reasons I stay with Tri-S Pest control and he is also a very good human being. Jose is very professional and just a good human being. He is like a Brother and he is a good friend. I added my new picture. Jose is so nice to me and my wife Farah. Always on time and so professional. God bless you all.

We have a great technician by the name of Jose G. that has been managing our pest control with Tri-S Pest Control for over 15 years. Jose always calls in advance to schedule his visits, and he is punctual and reliable. We trust his suggestions for pest control on both inside/outside and takes our dog into consideration as well. He is friendly, polite and a pleasure to talk to and to work with. The office staff are also friendly and always return my calls.

Jose has been our tech for over 15 years and is responsible for us being loyal customers all these years. We never have to complain about anything because he does the job right and we are happy with his services. So much so that we have referred numerous friends and neighbors to TRI-S for their pest control needs. Thanks, Jose!!!

Jose is so friendly and very knowledgeable! We are very grateful for his skill set and service.

Jose is a wonderful tech and treats our home like his own. We are always happy with his services and friendly demeanor!!!

Jose has been a great tech and always services our home professionally. He really is an asset to Tri S and has been servicing my home for close to 8 years. He now is the tech for my parents home as well!!

Jose did a wonderful job spraying around the house.

I am going to report this business to Better Business Bureau for their lack of service. Ben the owner and Steve are the rudest people around. When they come to offer you their services they offer you everything, but once they get your business they come and go as they wish. I had to call the office on three or four occasions to see what happened to my service rep that didn't show up on time, and Steve responded I am very far from their office, so they will come when they can. On one occasion that I called to see when they are going to come they sent someone the next day to do lawn and mosquito treatment. After a week they wanted to come back and do the lawn treatment, so I asked them to come in couple of weeks from now since treatment was done last week, but he responded was last week was for months of May and they will coming on 06/03 for the month of Juns. He claimed they won't come back in few weeks because they are not working in my area. It seems they are coming and do the treatment when they want or is to their convenient. My response to him was you guys going to do two treatments in a week and the next treatment will be in 6 weeks. These people are out for your money that's all. I hardly write a review, but in this case I wanted to share my thoughts so other people can see what kind of company and staff these people are.

I used this company for 3 months, and now my yard is full of weeds. Every time the tech came out to spray my yard I told him that there were weeds, and he said that he would spray something and take care of them. I believe he was growing the weeds and killing the grass. DO NOT USE THIS COMPANY.

On 1/19/23, a Tri-S technician showed up to my residence to spray while I was not home. It was an extremely windy day, gusting up 24 MPH during his service. Less than 12 hours later I discovered every single one of my koi fish and several lawn frogs, swollen and bloated. Dead. Spraying deadly herbicides and pesticides in high winds is dangerous and ILLEGAL. In watching back our ring cam footage, the wind was SO STRONG, the service not only defied product guidelines, it defied common sense. It will cost me thousands to drain my pond, scrub it of the poisons, replace filters etc – which does not even speak to the heartbreak of losing our family Koi, which had names and were 10+ years old. When we are ready to replace the Koi, that too will be costly. Rather than apologize and cover the damages, owner Ben Sciortino has initially offered to only partially cover the costs, and only in exchange for us signing a release which absolves Tri-S Pest from liability. It’s insulting. Who haggles over the costs of the death of a family pet, especially when the negligence is so demonstrable? The Sciortino family, that’s who.

Was a customer for the past 8 years. The business has declined greatly. New Office Manager Sherry is rude, condescending and lacks any sort of people skills. An absolute horror to deal with. Owner Ben has suddenly become too busy to speak with customers--such a poor way of doing business. Trust me --there are a ton of there companies tat will give you great service at a reasonable price. This company is run so very poorly and I have hired a new company. Stay away--they ae not worth the aggravation.

Stay away from this company! Giving single star because I couldnt give 0-star. Sherry Smith who claims to be the office manager talks rude on phone and says something on phone but doesnt follow through and lies repeatedly. When asked to talk to supervisor it has taken me months and no response about my refund. I was told by Sherry that they will refund by servicing my current property and told today we owe them money (we dont owe any money). We had their service at our old home and at our current home. The problem started when we cancelled the service at old property when we sold it. Tr-S normally call us before going for service at the rental because they have a dog and we never received calls after cancellation. Fast forward 2.5 years later, I find out that they have been billing us in our credit card and when contacted told us that written cancellation is required (this is after multiple calls and contacting my credit card company to issue me refund for their charges), which I immediately sent. After few more calls, sherry mentioned she spoke to her supervisor and they will provide service at our current property instead of refunding 3 payments (i was charged 7 payments for my old property), but no-one has come to provide pest control at my current property. When called for service scheduling, I am told that we owe them money and our account is cancelled. After making the initial complaint march 25th, and numerous calls/texts/emails later, we are worried about them stating we owe money, and posting here to get the owner Joyce's attention!

Terrible, terrible, terrible! They always lose appointments and it seems like they only have one guy working there that can come out. Ever since the beginning, Mary (one of the CSRs), was so rude! No customer service skills at all. Even when talking to the receptionist, she butts in and yells in the background. Unprofessional much? Please retire. So your one guy can't drive 30 min from his destination to come and spray when YOU were the ones who lost our appointment?! Also, they kept telling us he wasn't answering his cell phone. Again, unprofessional!