About this provider in Tampa
Spidexx Pest Control is the premier choice for pest control in Tampa Bay. We pride ourselves in being the people business first, pest control business second. By utilizing the highest quality and family friendly products, customizing the service to each individual home, and focusing on each customer's individual needs…
Rating breakdown from customer reviews
4.8
863 reviews
Customer reviews for Spidexx Pest Control - Florida
Jelena St
Michael H was great :) professional and thorough
Provider response
Thank you for the wonderful feedback! It’s great to hear that Christian consistently provides solid service and maintains a polite demeanor. Your appreciation means a lot to us!
Jamie Alvarodiaz
Respectful of property. Performed extermination services , brushed cob webs on front porch and easement . Products used work well. If there are breakthrough issues , they can send someone out to resolve in a very timely manner with just a phone call.
Provider response
Thank you for your positive feedback! It's great to hear that our team was respectful of your property and that the extermination services met your expectations. We're glad you found the products effective and appreciate your mention of our responsiveness. Your satisfaction is important to us!
Nancy Hook
Always excellent service.
Provider response
Thank you for your rating, Nancy! We appreciate your support and look forward to continuing to provide great service.
Adrian Langford
Theopolis did a great job. He was a great communicator, explained the whole process and provided excellent recommendations.
Provider response
Thank you for your kind words, Adrian! It's wonderful to hear that Christian made such a positive impression with his communication and recommendations. We appreciate your feedback and are glad you had a great experience!
Ducien Mitchell
James was very professional and knowledgeable! Really appreciate your service.
Provider response
Thank you for your kind words! It's wonderful to hear that James provided you with professional and knowledgeable service. We appreciate your feedback and support!
Michele Nowicky
Michael did a great job he even brushed off my screening. Thank you!
Provider response
Thank you for your kind words, Michele! We're glad to hear that Theo took the time to address your concerns and provided you with a positive experience. Your feedback is greatly appreciated!
Andrea Poulos
Theo was great!
Provider response
Thank you for your kind words! We're pleased to hear that Theo made a positive impression during your visit. It's always our goal to provide excellent service, and we appreciate your feedback.
curt greene
We had Carlos come in and do a termite inspection. He was very courteous and did a very thorough inspection.
Provider response
Thank you for your wonderful feedback!, Curt It's great to hear that Carlos provided you with a courteous and thorough termite inspection. We appreciate your kind words and hope you have a great day!
Jamie Douglas
Carlos was great! He made note of our fire ant problem and helped make the service affordable. Carlos was extremely respectful, friendly and helpful.
Provider response
Thank you for your kind words, Jamie! We're delighted to hear that Carlos provided you with respectful and helpful service while addressing your fire ant issue. Your satisfaction is important to us, and we appreciate your feedback!
James Wilkie
Carly, was very polite / personable and Professional. Her total approach to address all of my concerns were paramount. I am requesting her return as my monthly service technician. Thanks again Carly.
Provider response
Thank you for the fantastic review! It’s wonderful to hear that Carly made such a positive impression with her professionalism and personable approach. We appreciate your feedback and will certainly note your request for her to return for your monthly service. Your satisfaction is important to us!
Mike Nesty
I have a clear no soliciting sign by my door. The employee still pounded on my door twice and rang the doorbell. What a failure of a company if these basic principles are not understood.
Provider response
Thank you for sharing your experience, Mike. We apologize for the inconvenience caused by our team not respecting your no soliciting sign. Your feedback is important, and we will address this issue to ensure it doesn’t happen again. We appreciate you bringing this to our attention.
Lance Brooks
I told your salesman who banged on my door numerous times that I’m not interested. Leave people the hell alone and take no for an answer. Three times I told him I’m not interested and he refused to leave. Nobody wants to have solicitors annoying the hell out of them for a service they dont want.
Provider response
Thank you for sharing your experience, Lance. We apologize for the inconvenience caused by our sales approach. Your feedback is important, and we'll address this with our team to ensure respectful communication in the future. We appreciate you bringing this to our attention.
Mark Andrews
We were very impressed with Carly. We've used various exterminators for the 40 years my wife and I have owned our home, but she provided the best service we’ve had in a long while. She’s knowledgeable, polite, and actually takes pride in her work. It’s a breath of fresh air to deal with someone so professional. 5 stars.
Provider response
Thank you for your wonderful review, Mark! It's fantastic to hear that Carly made such a positive impression with her professionalism and expertise. We truly appreciate your kind words and are glad that you found her service to be the best you've experienced. Your feedback means a lot to us!
Mike Swan
Very friendly and super knowledgeable. Found issues I didn't even know we had. Thank you!!!
Provider response
Thank you for the wonderful feedback, Mike! It's fantastic to hear that our team was able to identify issues and provide you with valuable insights. We appreciate your kind words and are glad you had a positive experience with us!
Richie_Maiorini Vlogs
The Men for this company came to my house asking if I wanted services, I tried to politely decline as much as possible but they kept asking. I told them I would need to talk to my wife about it and they made comments like “you don’t want to be sleeping on the couch tonight” and when I was closing the door one of the employees starting saying “you don’t have a wife.” Very disappointed with this form of communication
Provider response
We are very sorry you had that experience. That is not how interactions with our team should go.<br><br>Our representatives are expected to be respectful and professional when someone declines service. The comments described were not appropriate. This feedback will be passed along and reviewed.<br><br>Thank you for your feedback. If you would like to provide more details about the incident, please feel free to contact us directly.
Portia Smay
One of their sales reps came knocking on our door after 5PM today, I've attached a photo of him reading our no soliciting and blatantly ignoring it. I've also attached a picture of the sign he was reading which explicitly says "Do not knock". His actions awoke my newborn that I had just gotten to sleep. I tried conversing multiple times over my ring camera, to which he pretended to be on his phone and ignored. When my husband walked out on the porch to confront him, he was halfway down the street on a scooter and gave a half-hearted "No worries". So thank you sir, for leaving me with a crying baby and a despise for this company and their sales people. Do not recommend!
Provider response
Thank you for sharing your experience, Portia. We sincerely apologize for the disturbance caused by our sales representative. It's concerning to hear about the situation at your home, especially with a newborn. We take feedback like yours seriously, and we’ll be addressing this matter to ensure our team respects all signs and boundaries in the future. Your input is invaluable in helping us improve.
james snyder
They have door knockers that come in to community’s in the Tampa area where there are no solicitors signs and no trespassing but still continue to walk around even after being asked to leave the neighborhood!!! Bad business very bad business!!!
Provider response
Thank you for sharing your concerns with us. We take issues like this very seriously and appreciate your feedback about the door-to-door activity in your community. It’s important for us to respect neighborhood rules, and we'll work on addressing this matter. Your insight helps us improve, so thank you for bringing it to our attention.
Stacy Narvaiz
Horrible solicitation. I have a “no soliciting” sign on my front door that was ignored. They were banging on my door so loudly and aggressively and would not go away. My husband answered our Ring camera and spoke to them declining the service. They were rude, obnoxious, and even came back a second time a few hours later and spoke directly into my camera saying more obnoxious bs. Who the heck are you hiring?? Super unprofessional.
Provider response
Thank you for your feedback, Stacy. We're sorry to hear about your experience and understand how frustrating it must have been. This is not the standard we strive for, and we appreciate you bringing it to our attention. We'll address this matter with our team to ensure better practices moving forward. Your concerns are important to us.
Vicki Arthur
One your solicitors knocked on my door and rang the doorbell. When I said "no thanks" and closed the door he continued to ring my doorbell. You'd better "educate" your people before someone gets hurt.
Provider response
Thank you for your feedback, Vicki. We’re sorry to hear about your experience and take your concerns seriously. It’s important to us that our team respects personal boundaries, and we’ll certainly address this situation to ensure it doesn't happen again. Your input is valuable in helping us improve our service.
Amanda Rodrigues
Spidexx Pest Control going door to door. Saw my “please don’t knock. Sleeping baby” sign and said “I’ll knock lightly” and proceeded to knock, make my dog bark, and wake up my baby. Also price was astronomical. Called to complain about the door knocking but was curious on the pricing. Sky high compared to other in the area
Provider response
Thank you for sharing your experience, Amanda. We sincerely apologize for the disturbance caused during your visit. It’s important to us that our services are respectful of your home and your family. We appreciate your feedback, and we’ll address your concerns with our team to improve our approach moving forward. Your insights are valuable, and we're committed to providing better service.
Desiree Douglas
I have been using this company when it was originally Bold Servicing and now that I want to cancel and paid my quarterly due that is not being utilized now they are refusing to refund the the remaining payment for the months that are not being utilized. Will not use or recommend to any one. Mind you the techs were nice and courteous
Provider response
Thank you for sharing your feedback, Desiree. We're truly sorry to hear about your experience with the cancellation process. While it's great to know that you found our technicians to be nice and courteous, we understand your frustration regarding the refund. Your concerns are important to us, and we appreciate you bringing them to our attention.
Ko7 aka
They will keep charging you insane amounts on a monthly basis but would only come out to the property once every 3 months. The guy always comes early in the AM and is done in less than 5 min and disappears before you can talk to him or see him do any actual work. Very scammy would not recommend.
Provider response
We’re sorry to hear about your experience and take your concerns seriously. Our subscription programs are designed with a quarterly schedule to create a protective barrier around your home, but they also include unlimited free re-treatments anytime you notice activity. We never want a customer to feel rushed or unheard during a service visit.<br><br>Because the name on this review doesn’t match any of our customer accounts, we’re unable to look into the details. We’d really appreciate the chance to speak with you directly so we can address your concerns and make things right. Please give me a call at 813-618-5200 ext. 001. -Katie P.
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