Chet's Termite & Pest Management, Inc.

Provider response

Oh Maria. You are too kind. Thank you so much for your time, decades of support and your review. It's always a pleasure speaking with you by phone and I know how much Eugene enjoys the visits. I know you know this already, but if you ever have any questions for concerns, please don't hesitate to give us a call. -Carol Brown, GM

Provider response

Mayra, thank you so much for your 5 star rating of our company.<br>We appreciate your time and support and I'll be sure to share your review with Eduardo.<br>Thanks again and should you need anything between service visits, please don't hesitate to call.<br>-Carol Brown, GM

Provider response

Mark, thank you so much for your wonderful review of our Tampa crew of Michael, Michel & Ronnie. They have all been with Chet's 10+ years each and we are truly blessed to have them on our team. They are all termite & pest control experts and they do the best work in town :).<br>Thank you for allowing us into your home and for the opportunity to earn your business. We look forward to keeping your home termite free for years to come. <br>We'll remind you when it's time for your annual inspections, however, should you see something suspicious that you would like checked, please don't hesitate to call the office...we'll send one of the guys right out.<br>Thanks again and I'll be sure to pass along your review...as well as your generous tip...to the crew.<br>-Carol Brown, GM

Provider response

Thanks for taking time to leave this review, Jordy. We appreciate your time & look forward to seeing you later today for your termite renewal inspection. Should you need anything between service visits, please don't hesitate to give us a call. - Carol Brown, GM

Provider response

Adolfo, thank you very much for your candor during our emails regarding service and what's covered. I think we both have a good understanding at this point :).<br>Eugene is amazing and we're blessed to have him as our Pest Control Supervisor. He'll make sure your technician is doing a good job and will follow up after service.<br>Thank you for your time and review. Look forward to seeing you next time.<br>-Carol Brown, GM

Provider response

Thanks so much, Jonathan.<br>Our entire team can't thank you enough for taking the time to post your review of our company online. It really makes a difference.<br>We're super happy to hear the issue has been resolved and if you need us in the future, we'd love the opportunity to earn your business again :).<br>Thanks again<br>-Carol Brown, GM

Provider response

Angel, I am so sorry for the trouble with one of our drivers. We take our responsibility on the road very seriously and have addressed this incident with the driver...and our entire team.<br>Thank you for bringing this to our attention and we wish you and your family the best.<br>-Carol Brown, GM

Provider response

Ah Vanessa, thank you so much for your time, kind words and 5 star rating of our company.<br><br>We couldn't agree with you more about Frank. Believe me, we couldn't be more grateful Frank decided to join our team 4 years ago. It's been nothing but a true blessing to work with him.<br><br>As you know, if you need to see Frank between services, just give the office a call or call Frank and we'll be right there!<br><br>So, from our Chet's family to yours, thank you, thank you, thank you for giving us the opportunity to keep your business and friendship.<br>-Carol Brown, GM

Provider response

Hey there, Matt. You are an amazing person and I'm so glad you chose Chet's to handle the termite treatment at your home.<br><br>I know we had a little hiccup with the treatment and I can't thank you enough for your help with the issue, which we got handled in record time!<br><br>We look forward to working with you for years to come and when you're ready for regular pest control service, please hit us up and we'll be right out.<br><br>Thanks again.<br>-Carol Brown, GM

Provider response

Thank you so much, Mr. Carter.<br><br>Our entire team thanks you for your time, support and kind words regarding our local company.<br><br>We're thrilled to hear the ant issue is handled and you're right about the switch plate removal. Ghost ants are super sneaky and might make it back in at some point and if they do, please don't hesitate to call the office for a follow up visit. <br><br>In the meantime, super happy our team was able to address the issue and we look forward to seeing you in December for your next service.<br><br>Thank you again.<br>-Carol Brown, GM

Provider response

Amen, Anthony. Thank you, thank you for your continued support of our local company, your kind words, the 5 star rating and your time to post this review. Our entire team appreciates you and your family's commitment to our company.<br><br>Eduardo has been here nearly 3 decades now, so we are super blessed to have him on our team and out in the field taking care of the customers he serves. He's an amazing person and a true asset to our company!<br><br>Thank you again and should you need anything between service visits, please don't hesitate to reach out to Eduardo or the office.<br><br>-Carol Brown, GM<br><br><br><br>

Provider response

Mark,<br>Thanks so much for your review and 5 star rating of our company.<br>Our entire team can't thank you enough for your kind words and support support through the years...and when your home needs to be retreated, we'll be here for you :).<br>Thanks again and should you need us between inspection visits, please don't hesitate to give us a call.<br>-Carol Brown, GM<br><br>

Provider response

We appreciate you taking a moment to leave this review. If there's ever anything else you need, please feel free to get in touch. -Carol Brown, GM<br>BTW, we like your handle and agree!

Provider response

Good Morning Cyn. <br>If there was a problem with a job our company performed, I guarantee you, we are not EVERYONE else and you would not get a cookie cutter response...as proof by our response to your 1 star.<br>We've been is business over 45 years and when mistakes are brought to our attention, we do whatever we can to make things right. <br>As far as the garage door, it's customary for us to plug the opener back in. If you didn't want it plugged back in, we should have been informed or a note left informing us NOT to plug it back in. <br>We do bring in high powered fans to move gas through the structure and we do try to set up in areas where wall items don't come down, but it's normally something our team would clean up prior to leaving, so I'd love to see picture of what was left so we can discuss it with our crews.<br>Not sure about the radio, but if a fan was plugged in and the radio was next to it, we might have plugged it back in thinking we unplugged it. <br>If the screen is bent and needs repair, please call the office @ 813-935-7554.<br>I see you've posted a few negative reviews this morning for miscellaneous companies, so if these issues are really legit, we'd love the opportunity to address in person or by phone. You're welcome to call and ask for me.<br>Thank you<br>Carol Brown, GM<br><br><br><br><br>

Provider response

Angela, all due respect, but you hired Chet's to tent your home for Drywood Termites, which we did back on April 16, 2025. The agreement clearly states you are covered for Drywood Termites only and termite tenting leaves no residual, since it's just a gas, so there is no way we could claim "ALL PESTS" could or would be deterred from the home...for ANY period of time. That said, we do guarantee the tenting for the 1st year, so if there are LIVE Drywood Termites found in the wood originally treated, we'll come back and re-tent free of charge. <br><br>Your call this morning had nothing to do with Drywood termites, you called our office demanding service for large roaches and possums. While we can certainly provide pest control services, for an additional charge, we do not handle wildlife. We would have referred you to someone that handles that service, but again, not something we offer nor cover with the Drywood Termite agreement. <br><br>You paid Chet's to tent your home for Drywood Termites, which we provided that service. No where on the termite agreement does it list any other insects other than Drywood Termites, so you might want to re-examine your agreement as it does not cover any other pest/wildlife than Drywood Termites.<br><br>Should you have any questions, please feel free to call our office and ask for me.<br>Thank you<br>-Carol Brown, GM<br>

Provider response

Melissa, <br><br>Our entire team is sad to hear about the tragic, recent events in your family. What a tough way to start the 1st 1/2 of the year.<br><br>That said, I was the one that instructed Robin to remove your appointment from the schedule and I was there when she made the call and left a message for you. I don't know if the voicemail got missed, but we definitely made the call. I removed the appointment because you rescheduled, numerous times...for a Saturday appointment...which is hard to schedule because we have limited technicians on Saturday's.<br><br>We cherish the relationships we build with our customers, so I would never, knowingly, enter into an agreement with a customer that can't fulfill their end of the agreement and not be available for service. We don't want to take your money...we want to earn your money. <br><br>We are all truly very sorry for your losses this year and hope the 2nd half of the year is better than the 1st. <br><br>While we may not be a fit at this time, I do hope your situation improves and you can find someone that matches your time frame.<br><br>Thank you<br>-Carol Brown, GM

Provider response

Wmitty, Wmitty<br>I would love the opportunity to discuss this review and know your indentity.<br><br>I have been with Chet's more than 30 years, so if you were a customer for 20 years, you would certainly know myself, our office staff that has been here for decades...and your technician for that many years.<br><br>Bugs are very smart and have been around a heck of a lot longer than you or I, but I do not know them to be intuitive with humans. They are in our every day life, but don't appear just because you think about them. They do appear due to environmental changes or introductions and if that is the case, our technicians do extra work to combat new intrusion of bugs. However, if the normal service doesn't handle the new intrusion and extra work needs to be done in order to combat new species, we do change a small fee to upgrade, but that is just for the extra time and materials needed on a job.<br><br>As far as materials, I am in charge of the products we use and I can guarantee you, we do not use sub par products. We use brand name products that are proven in our industry and our track record. Call backs or service calls cost us money, so do we everything possible to keep the in- between services to a minimum. That includes great products, great service and the best technicians in the industry.<br>You are more than welcome to call and discuss your situation with the office, should you decide to do so. You can ask for myself, Robin, or Eugene. We'll be more than happy to listen.<br>Thank you<br>-Carol Brown, GM

Provider response

Amaury, we have been in email communication with the person affected by the tenting and the plants. While we need room to work, the plants in question have been established for some time and with a little TLC, they should make a full recovery. Thank you for bringing this to our attention and we apologize for any inconvenience this has caused. Carol Brown, GM

Provider response

Thank you for stopping in, Oscar, and bringing this situation to our attention. The driver has been with Chet's over 20 years and has an excellent driving record and history so the news is very uncharacteristic of our team member. With that said, we have addressed this very unfortunate incident with the driver and will discuss the situation at our driver's safety course next month. There is no way this incident will be overlooked or downgraded. Please accept our apologizes for this unpleasant interaction with our company. Carol Brown, GM

Provider response

STATE CONFIRMS...CHET'S NOT GUILTY OF WRONG DOING. (see photo section for details)<br><br>Chet's stands behind the work that was performed by Kenny Hill, who has performed THOUSANDS of termite treatments throughout his 28 years with Chet's. The treatment was performed according to the law, label and backed by our 5 year MONEY BACK guarantee.<br><br>The homeowner was present the ENTIRE time of treatment and had the opportunity to stop any part of the service...at any time...and our crew would have stopped work immediately. Instead, she signed for service, took the service, paid for service rendered, then a day later decided to stop payment in the amount of $634 for the same service she signed for a day earlier.<br><br>Here are the facts of the treatment:<br>1. Homeowner was present the entire time our crew provided service. Our crew arrived at 7:55am and left at 10:04am. Our crew was present 2 hours & 10 minutes and at no time did the homeowner express her concerns regarding the treatment nor did she stop our crew from doing the work. Drilling thru concrete is not a quite job and would have alerted her to the treatment...inside her home.<br>2. This treatment was not a preventative treatment, it was corrective. There was termite evidence on the wall of the same room we drilled.<br>3. The room with the tile was once a 1 car garage that was converted into living space. Tile was placed over the 2 expansion joints when the renovations were done, which made it necessary for us to drill into the tiled floor. We do drill between the tiles in the grout lines, however, grout lines vary greatly from home to home and the possibility of tile chipping around the hole being drilled is very high due to the vibration of the drill bit. We use the smallest drill bit possible to get job done correctly, but sometimes the grout line are too thin or the tile too fragile not to have some chipping. The homeowner was informed about the possibility of this happening.<br>4. The homeowner was aware the room would be drilled inside and had the furniture moved prior to treatment.<br>5. The homeowner was walked around the property, signed the contact and gave payment the same day service was provided. At that time, she was happy with the service provided.<br>6. The homeowner decided a day later to stop payment on the check for services rendered.<br>7. Homeowner called 2 days later to say she would not pay because she did not receive a full service, when in fact, she did. We did not drill the floor in the laundry room due to extensive plumbing in that area. The potential to drill thru piping....in a concrete floor...was very high. Customer would have expected us to pay the plumbing and concrete repair had we decided to drill that area and go thru a pipe. That particular 4 foot section was treated from the exterior. We did not charge an additional fee for this area to be down drilled.<br><br>The homeowner did call the office to let us know she stopped payment and discuss the issues with the treatment. She called at a very busy time and we had not received her email because she sent it to an alternate address. We asked her to send the email again to a different address and told her she would receive a call back after reviewing her email.<br><br>We did call her back later in the day after reviewing her email, speaking with Karl, Kenny & Ronnie. At the time of the call, she was asked a few questions, asked her to review her account of on treatment day, reviewed the agreement and told her WHY the tile was drilled. At the time of the call, we did mention we might be able to help with the tile repair and when she heard the word, MIGHT, she was very quick to tell us her time was limited and she would have to end the call.<br><br>At 2am the following morning, we received 5 emails.<br><br>After Chet's review of the homeowners correspondence/documents, he determined the job was performed accurately and according to the label and law.