Arrow Environmental Services

We used this company for termite treatment a year ago. Recently, when we came home we noticed what looked like termite wings and fecal pellets. We called Arrow the next morning and they were out that afternoon and immediately treated the areas. We decided to also start using Arrow's quarterly general pest control. That technician was out the next day. Through this process we dealt with 3 employees--Dennis (sales) Jeff (termite) and Jeff (pest control). All three were kind, professional, informative, and prompt. I would highly recommend this company.

Great customer service! Very professional and the technician was very knowledgeable and does a great job!

John Santos was very professional and finished everything in a timely manner.Excellent service!

I’ve had Arrow for the past 6 years, and while the technicians are very attentive and come out whenever I need them to, their billing department is a joke. And I’ve heard they’ve had many complaints about them in the past. I had termites back in July that they had to come out and treat, told me payment was due at time of service. No problem. The guy took all of my credit card information, but apparently never charged it! That card has since been closed so I’ve been making payments on the balance as I can. I would get emails to call XX number to set up a payment plan, no response. So I’ve continued making my own payments on the account since no one can be bothered to get back to me. In doing this, they have since threatened to suspend my service until the full payment is made, and then a week later, threatened to send me to collections if not paid in 10 days. I have called several times to speak with billing, the representatives are always empathetic and trying to solve the problem, but there’s only so much they can do. “24-48 hours you’ll receive a call back from billing.” Well 2 weeks later, I have heard nothing from anyone! As attentive as the reps and technicians are, you would think the people handling your customer’s money, would be a little more helpful.

Very attentive and care about their customers

I TRIED to use this business. First, I submitted a request online for an appointment. Didn't get a call from them to make an appointment. Then, because I had 2 questions, I left 2 messages. One for Buzz and the other the main office line with my questions, address, and phone number, and still, no call back. Guess it's a good thing I found out now about their lousy customer service now before I signed the contract and paid $1500. I am very grateful for that! I ended up selecting a famous national company because with them, you can keep the warranty indefinitely (by paying an annual renewal fee, which includes inspection).

We have been using Arrow for several years. We switched from another company because Arrow offered better service and price.

Excellent service and tech extremely knowledgeable!

Great service

Mike, who does the applications is super professional and reliable. Let's me know what is needed, and what is doing well, regarding the lawn.

Always on time, best tech in the business!

Very happy would recommend.

Colleen takes care of my pest control. She is courteous and efficient. I am very happy with her service.

Josh my service technician. He is professional, personable, always willing to listen to my concerns and takes the time to help me understand some of the various treatments and complications with my lawn. In short he seems to be quite knowledgeable. I have shared Arrow's name with several neighbors and hope they will follow through with using your service.

Wonderful service and great communication! Miguel is awesome, friendly, and courteous. Thank you!

Great service.