Palmer Pest Management Inc

Provider response

Hello Mitsouko,<br>I’m truly sorry to hear that you’re dissatisfied with certain aspects of the service we provided. It seems there were some misunderstandings regarding the performance of our services. I understand that you had specific expectations about what the service should entail and its associated cost.<br>You initially hired us to address the rat situation in your home, and I want to assure you that the one-year warranty on our services is still active. If you ever need assistance related to rodents, please don’t hesitate to give us a call. Our scope of work included rat exclusion, trapping, and removal, which we successfully carried out.<br>It’s not uncommon for only a few animals to be caught immediately after exclusion. Florida roof rats tend to enter and exit homes, and during the exclusion process, we’re often in the attic, making noise. I recall that you had active rodents in your living area, and they were even actively consuming food, making their presence known.<br>After our fourth visit, you reported no further sightings or sounds. If you recently called and we failed to respond, I sincerely apologize. I’m currently investigating what might have gone wrong. Remember that your warranty remains valid until 2/23/2025. If you require additional service, please reach out to us. Our 24-hour answering service ensures we’re accessible.<br>Your customer number is 8681, and we’re committed to meeting everyone’s needs. If we fell short, please grant us the opportunity to make things right. I believe this issue has a straightforward solution, and I’m eager to resolve it with you. Let’s work together to find a resolution. 305 370-4653