Provider profile

BugX Exterminators

4.6 stars from 91 customer reviews · 4100 Black Oak Trail, Brooksville, FL 34604

  • 4.6 out of 5 stars
  • 91 customer reviews
  • Brooksville, Florida
  • Open 5 days/week
4.6
Rating
91
Reviews
Yes
Claimed
Yes
Website

About this provider in Brooksville

We have been providing quality pest control, termite control, lawn spraying services and wildlife control to Hernando, Pasco, and Citrus Counties, Florida since 2007. We believe that happy employees make for happy customers and are proud to say that our entire staff is make up of dedicated well trained individuals who…

Rating breakdown from customer reviews

4.6

91 reviews

5
79
4
2
3
0
2
2
1
6

Customer reviews for BugX Exterminators

SL

Sharon Lee

1mo ago

Always receive professional service

Provider response

Sharon, thank you for this great review. We appreciate your business!

LC

Lin Cleary

1mo ago

After four years with another company, we decided to try BugX. The owner walked us through each sprinkler zone to help us amend poor performance from several heads, prior to service. After only two treatments, our yard has shown a marked improvement in weed control and grass growth.

AC

Aaron Cash

1mo ago

I’ve talked to Stuart a couple times recommending him to customers! Super nice guy and all my customers love him. Highly recommend

DR

Dale Redcay

4mo ago

Great job.

Provider response

Thank you so much for this great review!

DQ

Dennis Quinn

7mo ago

Our regular Company for years, great service and reasonable price. We never have bugs, when our neighborhood was overrun by ghost ants last year they had them gone overnight.

Provider response

Thank you so much for this great review!

DW

Doretta Ward

7mo ago

Do a very good job on our lawn. Thanks BugX.

Provider response

Thank you so much for this great review!<br>

LC

Linda Cordon

7mo ago

Would definitely recommend this company they do amazing work my lawn looks amazing louis and stewart are great people definitely a pleasure working with if I could give more then 5 stars 🌟 I would thank you for the work you do 😀

Provider response

Linda, Thank you for this great review! We wish you a Happy and Healthy New Year!

JV

Jay Velez

8mo ago

If their work is anything like their service trucks wreaking havoc through town steer clear. Second truck I’ve ran into spewing chemicals down the road all over the vehicles following, weaving in/out of traffic. Witnessed another this am shoot either me or the car in front the middle finger..you’re representing a company splattered all over a giant rig act accordingly or don’t at all .

Provider response

Jay, we are certainly sorry to get this review. We will take this opportunity to review standard driving courtesy and safety habits with our drivers. Not sure if you are saying one of our trucks was leaking or another company's. We will review the dash cam footage to check our driver's performance and check his drop tanks for leakage. Leakage leaves a detectable stain on the back of the truck. Our driver called in earlier to report this incident. Rest assured we will check carefully.

LB

Lois Bendheim

1y ago

Extremely professional. Fabulous customer service.

Provider response

Thank you so much for this great review!

SJ

Steve Johnson

1y ago

So Far So Good! I am please with the plan Stu had made for my lawn!!! Thank you

ES

Eileen Smith

1y ago

When they took care of my lawn in Beacon Woods, the turf got so healthy, my scooter tipped over when I tried to make a turn!

Provider response

Thank you so much for this great review!

JC

Janet Casto

1y ago

Yikes, I had Bats coming out of my house. Stuart with BugX was the first person I called and I was completely impressed with his professionalism and customer service. He knew what to do and walked me through the steps that needed to be done. I highly recommend this business. Thank you!

Provider response

Janet, thank you for this great review!

CK

Carissa Kuper

1y ago

I recently had a full exclusion done on my home, and I couldn’t be more impressed with the service. Stu was incredibly thorough from start to finish. He took the time to carefully inspect every inch of my home and made sure that every possible entry point was sealed off properly. It’s clear he takes pride in his work and genuinely cares about doing the job right the first time. Stu was professional, knowledgeable, and communicative throughout the entire process, which gave me total peace of mind. Now I can finally relax knowing my home is fully protected. Highly recommend!

Provider response

Carissa, just realized that we had not thanked you for this nice review. Thank You!

NW

Neil Wheaton

1y ago

Outstanding customer service! Made a special trip to look at our lawn and assist to determine issue. Pointed out that sprinklers were not correct type and recommended a better type. After replacing per BugX suggestion yard looks amazing again.

Provider response

Neil, thank you for this great review. We certainly appreciate your business 😀

CW

Chris Wilds

1y ago

Fantastic technician and great service.

Provider response

Thank you for this great review 😀

JK

J K

1y ago

Stu and BugX exterminators are ABSOLUTELY top notch. The coolest guys to work with, they take their time and go through an immense amount of effort to take care of your pest issue. Along with remediation, they are helpful in sharing their findings, logic, tips and discussing options in detail. These guys are so above and beyond they went around my neighbors (with permission) to find the root cause of my infestation (and got rid of it!!!) I cannot recommend this company enough. Their first impression alone will absolutely blow you away.

ND

Norm Drye

2y ago

Good work, dependable, and great to work with. Highly recommended!!!!

Provider response

Norm,<br>Thank you for this great review!!!

NB

Noah Bertram

2y ago

Good place to rely on

Provider response

Thanks so much for this great review!

LN

Laurie Nourse

2y ago

Maintained yard, outside insects and termite system for 15 years, they are the best. Trapped 2 armadillos that were trying to dig under house. At the beginning made sure lawn was free of mold and any infestation, even replaced sod.

Provider response

Laurie, Thanks so much for this nice review!

MH

Marilyn Hensel

2y ago

Always prompt, professional and extremely professional, helpful and effective! I’m very happy with their service.

Provider response

Thank you so much for this nice review.

DB

Dale Brown

2y ago

Completed an on-line request for a quote. Company never responded,?

Provider response

Dale,<br>Thank you for letting us know. I checked our email acct from the website and see your email from September 9, 2023 requesting the quote. Not sure why it was missed. As a small business, we are getting 50 to 75 unwanted emails a day which we have to sift through to glen the important ones like yours. Most come through without an unsubscribe feature. This is still no excuse. We lost an opportunity to serve you and that is our loss. We wish you the best!

DM

Dan Murphy

3y ago

Very respectful technician, complete and thorough job. Very happy with their work. I have been bug and termite free for years

Provider response

Dan, thank you for this nice review. It is a pleasure to serve you!

RG

Rz Grdn

3y ago

Stuart was very helpful and knowledgeable. He presented options and provided much needed info, as I had zero experience with termites. There was never any pressure to buy their service. I really appreciated his professionalism and I would recommend (and I have already) this company to anyone.

Provider response

Thank you for this nice review. We appreciate your business!

VD

Valerie Dumas

4y ago

Was having a problem with ants. Tech was very thorough. Found where they were coming in and treated the exterior. Have been using this company for years. Highly recommend.

Provider response

Valerie,<br>Thank you. We will pass this along to our tech!

MG

MsRenee Gio

4y ago

They never returned my call!

Provider response

First and foremost, we are sorry that we missed your call and hope you found a company to take care of your pest control needs. In checking, we do not find you as a current customer and we did not find a record of your call on our voice mail log. That does not mean that you did not call. We normally return calls and emails at night. We are a small, efficient and tightly scheduled company. All of our employees actually are in the field servicing customers. This means in most cases we are unavailable for emergency or at least same day service.<br><br>Again, we are sorry that we did not meet your expectations and wish you well going forward. Thank you.

JV

Joel Vorbeck

4y ago

Stuart was AMAZING, EXCELLENT Customer Service!!! Putting new windows in 1988 home build and the installers noticed we had dry wood termites at one of the windows. He said we have to tent the house (its wood frame). We searched the web found BugX and Stuart came out so quickly to assess the property. Luckily for us it was only ants. Stuart took his time to assess, was so knowledgeable, very detailed on everything, answered all my questions, and even gave me guidance on maintaining our home for preventive measures. Incredibly professional and down to earth. I was so lucky to have such an honest person come out and assess the situation. Thank you Stuart!!!

Provider response

Joel, Thank you so much for this nice review.

AL

ALEASE LAWSON

4y ago

Their customer service is a definite 5 star!!

Provider response

Thank you for this nice review.

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