Lawn Care Up

Hired them to make my lawn look better but instead they killed all the grass in my backyard . Left messages it needed seed which they could do for more money. Total rip off

I do not recommend Lawn Care Up. I was charged $800 for a year of lawn care with 8 visits. I was promised by the sales person that there would be fertilization, weed abatement and some seeding of yellow and bare spots included in my contract. He also said they could check my irrigation on the first visit and do an evaluation to be sure everything is being watered correctly. That never happened. After a couple of months and only 1 visits i called and LM. On 10/31 i called the office for the 2nd time to express my dissatisfaction with the service. My lawn looks exactly the same as it did when i signed up in the beginning of June. The lawn tech was to arrive that same day, so I asked the person on the phone if he could assess the brown spots and come up with a plan for fixing the issues. He assured me that he would talk to the lawn tech, come up with a plan and call me back. That day, the tech came, sprayed around the yard and texted "finished, don't water for 24 hours" I have no idea what he did and i never got a call back from the office. I could have used my regular gardeners to do the next to nothing things that they are doing for me. My lawn is still full of crabgrass, brown and full of bald spots. What a waste of money.

I really like the electric equipment, and the guy that did the work was nice. However, the rest of the experience has been terrible. Essentially, they trimmed my 2x lavender bushes and blew leaves off my drive way. Two services for $110, and that's all I got. Quality and quantity of work are both terrible. They did two services, and even with the two services, they still left an entire part of my yard with debris untouched. It's not like my yard is humongous. I don't even have a lawn, so there's no mowing to do either. I requested blowing leaves off my yard- only half done after a month. I requested trimming of hedges- undone. I requested cutting suckers off a tree- undone. I really wanted to give them a chance with their electric equipment, and it took me well over a month for them to even respond to my messages. I constantly texted just to be met with silence. When I signed the agreement, it said that they'll charge the card AFTER the first service. Nope, they charged the card right away, and the service began over a week later. I don't understand why this company cannot do half a job as others have done. I'm sure it's not the equipment's fault.

They have been charging me monthly without ever doing any work.

Some older gentleman (I think the owner) showed up the first two months and did an excellent job. Then started sending Techs who just do the minimum to get by (classic bait and switch business strategy). The Techs consistently miss cutting overgrown bushes and shrubs. I have to personally ask them each time and if I happen to miss them then it won’t get done. Also, after every time they come they leave my front porch a complete mess and I end up having to sweep to keep from dragging all the dirt into house. If you make a mess then clean it up instead of creating more work for the paying customer.

Honestly this is one of the worst services I have even had. Honestly take a look at the pictures below and tell me your thoughts. This is after paying 197 a month! Please take a look at response for the broken sprinkler head and a full bin of bark that they from my yard. (I'm not foolish and understand that I will loose some bark however with 2 visits I have a full bin?!? That's crazy!

I had scheduled a bi weekly grass cutting service and repeatedly tried to get in touch with the office. They failed to let me know when Ryan (who is AMAZING BTW) would be arriving so that u can align me schedule with theirs. If you work 8-5 or 9-5 don’t believe in them when they say they’ll keep you updated. I was completely u seats ding of their first mess up, and I was told I would have my grass cut Saturday morning. Again, nobody showed up, and no one communicated any information to me, so my whole Memorial Day weekend was ruined. I repeadtly asked if my grass could be cut so that I can enjoy my weekend with family like everyone else. People are moving into my property that same day. They made me wait an additional 4 days to get my backyard grass cut due to their lack of or care for a new client. I didn’t feel appreciated it at all, and Iggy, the manager of the company made sure to give me attitude when I asked and asked even begged for someone to cut my grass as they had told me they would. Next morning on a Sunday they tell me again, last min when my grass will be cut. Carlos and Ryan were great people who communicated and got my grass cut, Ryan their employee even told me it’s our choice to work on Saturday and Sunday’s. However when I asked Carlos if he can come cut my grass Sunday afternoon I decided to go spend time with my family on Saturday to enjoy my Memorial Day weekend as nobody communicated what time he will be arriving. Carlos was willing to change the time however Iggy told him he couldn’t. First time using them and I will never again due to Iggy’d lack of customer service and lack of care for new clients; and today I get a text while again at work that they’re going to come fertilize the lawn, who is going to do the backyard? Why wasn’t I told someone is coming today? People have lives and jobs, they can’t just drop everything and come all because the office’s lack of communication.

Doesn't finish if the job takes longer than 45 minutes. It took them 3 visits to finish 1 jobs worth of work. Runs promotions and still charges you full price outside of agreed quote. Bad communication, I waited almost a week and a half to get my first booking completed after calling and talking with them directly. TL;DR: Bad service, not worth the frustration

Inconsistent, unreliable, unapologetic, over promise and under deliver. Service is mediocre, but they promise services that don’t get done or only get done when you tell them they haven’t been completed. Love the eco friendly nature of their service, which is what drew us to them initially. The pruning of our plants only happened once when we asked and it was done with little to no care. They missed several scheduled services and told us they were switching our scheduled days when we followed up on them missing, never reached out to let us know they wouldn’t be coming on the scheduled day before hand. There is a clear lack of communication. When you aren’t satisfied with the work being done, they do not care, they don’t care to ask how they can fix it or offer solutions. They either show up and do the same or worse work or tell you “it’s not that serious” or “you are too much” and because of that I would not recommend you use them. If you just want your lawn mowed some of the time, go right ahead. They are highly rated, but that was not our experience.

I had them do a one time service of my yard to get it cleaned up. I paid them $189 and I told him I wanted the monthly service they quoted me at $189 a month coming every other week I canceled and change my mind before they even started the service. They did not service my yard one time and he tried to charge my card $189 and now he keeps sending me Invoices for $189 trying to get me to pay it When I didn’t even get one service from them, they’re trying to charge me $189. I found somebody else to do it for $80 a month coming every week and they do an amazing job. Mind you when he came to service my yard for the one time service he didn’t even mow the backyard. He chopped it down with a weedeater. Very unprofessional I understand if I had them service it already and they want their cancellation fee but I didn’t even have them come for the first service. I told them I changed my mind before they even did the first service so my service never even started and he still trying to charge me almost $200. Crazy