About this provider in Heber Springs
Hopper Termite and Pest Management has time-tested quality. With over 60 years of experience, we are proud to be the company that you can rely on for all of your pest control needs. Being a family owned and operated business, we understand that you, our customers, are looking for dependable and effective solutions to…
Rating breakdown from customer reviews
4.7
90 reviews
Customer reviews for Hopper Termite & Pest Management
Jim
Noah and Brandon were absolutely amazing. Great information and will recommend them to anyone .Thank you
Provider response
Thank you so much for the 5-star review! <br>We’re thrilled to hear that Noah and Brandon provided such a great experience and helpful information. We truly appreciate your recommendation and your support. If you ever need anything in the future, don’t hesitate to reach out. <br>Thanks again for choosing us!
sandy cartwright
I have had Hopper for over 40 years and they are a great company. They take care of any problems that come up and they have one young man, Zach, who is a very good employee. He goes above and beyond to do a great job, very polite and friendly and I even ask for him when they are coming to my house for spraying and inspections!
Provider response
Thank you so much for your kind words and for trusting Hopper Termite & Pest Management for over 40 years! 😊 We’re thrilled to hear that Zach has made such a positive impression — we agree, he’s a fantastic member of our team. We truly appreciate your loyalty and look forward to continuing to take care of your home for many years to come!
feruze arslani
Dyllin was my hopper associate today for my roach treatment. Dyllin was very informative and very professional and had a lot of knowledge about pesticides. I was very impressed at how thorough he was, treating my entire home.
Provider response
Thank you for the kind words and for choosing Hopper!! We’re thrilled to hear that Dillyn provided such thorough and professional service during your treatment. We’ll be sure to share your feedback with him—it means a lot!
rebecca rosenbaum
May 2025 horrible black ants. We had black ant invasion in every room but majority in the kitchen. Our home is very well kept no food out anywhere and no cabinets unkept. The tech said we did have a severe infestation and it may take two weeks to resolve, but the price included two treatments. First week there was about a 75% decrease. Second week it was 85% better. We treated again after the second week and we are 100% We are also seeing other bugs dead! Highly recommended.
Provider response
Thank you for sharing your experience! We know how frustrating a severe ant infestation can be, and we’re so glad our technician was able to help. It’s great to hear the treatments made such a strong impact and that you’re now 100% ant-free—plus seeing results with other pests too! We truly appreciate your recommendation and are always here if you need us again.
Gloria
Dillon was more helpful in more ways than the inspection Very polite and respectful Reminded me of how kids need to help their elders Thank you for the great service
Provider response
Thank you for your thoughtful review! We’re so glad to hear that Dillyn went above and beyond during your service. He truly embodies the values we strive for—kindness, respect, and a willingness to help. We’ll be sure to pass along your kind words to him!
Virginia Hall
Raymond has taken care of my inspections and yard spraying for years. He’s very knowledgeable and helpful. Highly recommend!
Provider response
Thank you so much for the kind words and recommendation! We’re lucky to have Raymond on our team—he truly cares about providing knowledgeable and reliable service. We appreciate your continued trust over the years! 🐜😊 Thank You!
Bonnie Hedrick
Dyllin, did a good job today. Very happy with Hopper pest Company.
Provider response
Thank you so much for the 5-star review! We’re honored to be your go-to for pest control and truly appreciate your support!
Chris Payne
Dillyn was professional and efficient, as usual. Asked about any pest problems and addressed all my concerns.
Provider response
Thank you for the 5 stars! We’re glad we could help and we appreciate your trust in us.
Shelby Young
Always great service!!! Highly recommend!! Jennifer is very friendly and helpful!!!
Joshua Bolton
Fantastic service! I had a really bad cockroach infestation coming out of the walls. Coming out of the gosh darn walls, man! Game over. But I called Hopper and they sorted that whopper of a mess out.
Provider response
We’re always here for a good Alien movie reference... ‘Coming out of the gosh darn walls’ — we feel that! 😅 So glad our team could step in before the final credits rolled. Thanks for the awesome review and for trusting Hopper to battle the bugs!
1McMMoM
Dillyn is a perfect gentleman and awesome at his job! Hopper rocks as usual!!
Provider response
We love hearing this! Dillyn always brings his best, and we’re so glad it shows. Thanks for the awesome feedback and for being part of the Hopper family.
Remington South
Great services
Provider response
Thank you for the 5 stars! We’re glad we could help and we appreciate your trust in us.
Jett DeSoto
Michael Miller is the best at killing bugs, controlling pests, and having a beard.
Provider response
Now that’s a triple threat! 😄 We couldn’t agree more — Miller brings the skills, the service, and the beard! Thanks for the awesome review!
Sabrina Inman
He is the best they have! (Michael Miller)
Provider response
It means a lot to us that you took the time to leave a review. Thanks for being a valued part of the Hopper family!
Estee Sneed
Great customer service and very experienced! Highly recommend.
Provider response
We appreciate your kind words and your trust in our team. Thanks for choosing Hopper — we’re here whenever you need us!
Micah A
We were very disappointed in our experience with Hopper. We had a technician come to our house to spray outdoors for ants and spiders. After I greeted him at the door he went over his treatment plan. But after I shut the door, he walked around the perimeter of our house once (without any equipment) then stood in our driveway and talked on the phone in our driveway for the next 20 minutes before he left. I’m certain he never treated our house but left a bill in our door. We’ve seen no improvement in our ant problem. Either he didn’t treat (which I think is the case), or his treatment wasn’t successful. Either way, it was a waste of $190.
Provider response
Dear Micah,<br>Thank you for taking the time to share your experience. We’re incredibly sorry to hear about what happened during your recent service with us. Our mission is to provide effective, reliable pest control with excellent customer care, and we are genuinely upset to learn that we did not meet those standards during your visit. <br>At Hopper, we always want our customers to be 100% satisfied with our service. It’s very concerning to hear that our technician may not have properly completed the treatment at your home, and we understand your frustration — especially after investing your time and money and seeing no improvement.<br>This is absolutely not the experience we want for our customers. We would love the opportunity to make this right by sending another technician out to complete the service properly and ensure the issue is addressed to your satisfaction. Your happiness and peace of mind matter greatly to us.<br>Please reach out to us directly at 501-362-8251 or danielleh@hopperpest.com so we can arrange a follow-up visit as soon as possible.<br>Thank you again for your feedback — it helps us improve and ensures accountability within our team.<br>Sincerely,<br>Danielle Hopper-Bird <br>Office Manager<br>Hopper Termite and Pest Management of Heber Springs<br>
Kirsten Zieres (mama bear)
Recently had a very negative experience with a couple of employees following an inspection. They showed up unannounced, rang the doorbell a few times, and while I was trying to put my dogs in the crate and answer the door, they helped themselves through the gate into my backyard, and were up on the deck taking pictures without any authorization! When I asked them what they were doing in my backyard, I was met with absolute unprofessionalism, rudeness, disrespect, and belligerent attitude. He bowed up to me and informed me they were going to start drilling into a very new stone patio we had installed to replace the rotten deck that was there. I asked them to exit the backyard and wait by the front door while I got my husband. Again, we were met with the flippant attitude, telling us they have had this contract since the house was built. (Which was irrelevant, as we had not been provided a copy, or been given the opportunity to review the terms.) We asked them to have their manager call us so we could discuss options. This never happened. Instead, the owner of the company sent a certified letter stating they were cancelling the contract due to refusal of service! From our perspective, the company supports this type of harassment and that is a bad business practice from which they cannot recover. Either the manager did not get an honest account about this unscheduled horrible visit, or the company supports this behavior. Based on the owner's response to cancel without contacting us, we believe it is more likely the latter. We do not do business with companies like this. Good riddance to the contract and don't ever step foot on my property again!
Provider response
Hello Mrs. Zieres, <br><br>Thank you for taking the time to share your feedback. We are deeply sorry to hear about the negative experience you had with our team during the recent inspection. Ensuring our customers feel respected, informed, and comfortable during every interaction is extremely important to us, and it's clear that we fell short of those expectations in this case.<br><br>We apologize for the lack of prior notification about the inspection visit and for any discomfort caused by our team’s actions on your property. We understand how frustrating it must have been to encounter unprofessional behavior and any perceived disregard for your new patio. Please know that this is not reflective of the standards we uphold for our employees.<br><br>The decision to cancel the contract was based on a report that likely did not include all aspects of the visit. We want to assure you that your feedback is being taken seriously, and we are reviewing our communication and training procedures to prevent incidents like this from happening in the future.<br><br>If you would be open to discussing this further, we’d welcome the chance to understand more details and work toward a resolution. Please feel free to contact our office directly so we can address your concerns.<br><br>Once again, we apologize for the distress this has caused and appreciate the opportunity to improve our service.
A. Wall
Always friendly service.
Sandra Trout
This company is very good! I've been using them since the 80's! They're always very professional and well mannered to me! 😊
Kenneth harris
Good folks
Lea Blackwell
Have used Hopper for 12 years for my termite contract but not anymore! I moved from my home in Heber Springs 3 years and and called to get letter of clearance when selling my home. It was then that I found out my contract had expired last August of 2021. I told them I wish they would have called me and they said they probably did but usually send out notices in the mail. I asked them to reinstate and was told after new inspection that it would be close to $600 to get it retreated and get a clearance letter. I called back and canceled and found a local competitor that will save me around $150.00. I would not recommend Hopper Termite.
Provider response
Ms. Blackwell, Thank for letting us know about your experience with Hopper. We always value customer feedback! Of course, after being notified for your review I was concerned! We have tried to contact you regarding this matter, so if you wish please give our office a call we will be glad to discuss it! In regards to not calling you we do try to make every effort to reach our customers before canceling. Our process is to send out a first notice, second notice and then we attempt to reach the customer by phone. We regret that none of these attempts reached you. I have looked into your account and see that we have reinstated your contract. However, it is not for close to $600.00, but for $400.00 plus tax. Therefore, we believe there was a misunderstanding. Again, we have tried to reach you to discuss the matter. You can reach our office at 501-362-8251. Thank you
Rebecca Acup
Always pleased.
Other providers in Heber Springs worth comparing
Pest control near Heber Springs compare other Arkansas markets
Back to all Heber Springs exterminators or the full Arkansas directory.
Treatment and cost guides before you call
Ratings and reviews are sourced from public Google Business Profile data and reflect the date they were collected. They are not verified by this site and may change. This site is free to use. We may be paid by the companies listed here when you call or submit a request, which can affect where and how they appear. We are not a pest control provider and do not endorse, warrant, or guarantee any company's work, licensing, or pricing — always verify those directly.