About this provider in Mesa
Pest Control Solutions offers friendly and effective solutions for pest control or elimination of pests in your home, property or business. Services offered include pest control services, preventative pest control, termite control services, rodent control services, scorpion control services, cockroach control…
Rating breakdown from customer reviews
4.2
53 reviews
Customer reviews for Pest Control Solutions
Jayant
Extremely Disappointed - Fraudulent and Unprofessional I hired this company based on a neighbor's recommendation on Nextdoor, but my experience has been nothing short of terrible. Their contract explicitly stated they would use Termidor for termite treatment, but instead, they used Dominion without informing me. This is deceptive and unprofessional. To make matters worse, termites reappeared less than a year after they treated the whole house. I called multiple times to address the issue but received no response. I even sent emails, but they have completely ignored me. I was willing to pay the renewal fee, but this time I wanted them to use good quality materials like Termidor, as initially promised. It's becoming clear that the reviews I relied on might have been bought, as this company does not seem to operate with integrity or care about its customers. I trusted them to do the job right, but I feel defrauded. Save yourself the headache and avoid this company at all costs!
Provider response
Hi Jayant. The termite treatment warranty that you had was good for one year. There were three renewal notices that you didn't reply to and then you expected us to provide a free service after it had been expired for nearly a month. We are sorry you are upset, but it doesn't work that way. We don't ever include Termidor in our proposals by default because it's more expensive than what most customers want. There are much more cost-effective treatments. We can provide Termidor for an increased proposal but that is something we always make clear prior to providing service, and it's only if the customer requests it.
Jay Williams
They may do a great job in house but on the road, do not follow. None of the workers can drive, almost crashed into me and a few other cars. Also failed to display turn signals when needed on multiple stops, just stay safe when you see Pest Control Solutions on the road. Especially Rubin, older gentleman who cannot tell which way is right and wrong.
Steven Roberson
I’ve been with Pest Control Solutions for 20+ years here in Chandler, Arizona. Always excellent service and reasonably priced. If I did have any problems, they always listened and we always worked it out to my satisfaction. Also, I have a Termite contract with them. I have no problem recommending Pest Control Solutions For your pest control Problems.
Teresa Bowles
I have used Pest Control for 11 years and have been very pleased. In that time I have had very little experiences with any kind of bugs. Ruben is always on time and very kind.
Sandy Newarski
Always get great service!
Ronald Rich
We have used Pest Control Solutions for a number of years, they do a great job at a fair price, the people are friendly and flexible to meet our needs.
michelle clement
Been with them several years and completely satisfied. Highly recommend.
Peggy Bailey
They’re great. They are here when they say they will be and do a wonderful job. In and out quickly.
Nicole Henaire
I highly recommend Pest Control Solutions! Not only did they take care of the bugs but when we discovered special seasonal creatures they were quick to respond and take care of those too! Love them so much!
Lorraine Fish
They're a completely reliable service. I like their customer service rep, he stays in touch. And they're monthly rate is very reasonable. We've been with them for years. We have no reason to switch. I highly recommend them
Lori Rusk
I have used Pest Control Solutions since owning my first house in the 1980's. They are always on time and respectful of my home. I hope to use them for many years to come.
Jimmy Thomas
Great service!
Barbara Maynes Estrada
I have had my exterminating services since 2013. They are friendly, thorough and nearly extinguish my scorpion infestation. I hope those ugly bugs never return. A shout out to Ruben, such a kind and respectful person. Thank you for the great job!!!
Teri & Clay Calton
We have used them for over 10 years and never an issue with any pests. Great experience and highly recommend.
Babs Shadoan
Pest control solutions is a wonderful trustworthy company with excellent service Always on time
Turk Williams
Excellent service!!
Weldon McMath
Great job.
Brett Hoover
I have used Pest Control Solutions for many years on several different properties. In the past I have referred them to other associates. This company has changed sooooo much over the past few years... NOT FOR THE GOOD! They never answer the phone, they say they mail things out 4 times... you never receive anything. After being in business myself for 32+ years, it is sad to see a business that had so much potential completely miss-step... I came on here to review this company, because I am so disappointed. Apparently, there are a lot of other people that feel similar. It's a shame. The past few years with this company have been nothing but a waste of time and money... every property that I paid them to do Termite control, they all came back. They would come out and treat, the termites would come back. They would come out again... you guessed it, the bugs came back again! I've never been that big of a believer in reviews, but after reading all of the other bad reviews on here... they are, in my personal experience, 99% correct.
Provider response
Mr. Hoover,<br><br>I’m sorry that you are having issues with our company. We provided a service with a warranty on the property. Our records indicate that the only issue we have had with you is the treatment on your personal home. We do come out and retreat when termites are found. There is no charge if it is within the warranty period. Also, we mail out letters as a reminder that the warranty is going to expire. You called us regarding your property 6 months after the warranty expired. We offered you different options to reinstate the warranty, and you chose not to accept any of the options. The office staff stopped taking your calls because you were very rude to them. This was done with the owners approval.<br><br>Pest Control Solutions
Dayna
This company does a wonderful job with termite inspections, however, I'm not so sure they do well with termite treatment and they certainlydo naot make it easy to get a hold of anyone. We had the house treated after the initial inspection due to signs of termites but within a few months of the original treatment, we had more visible signs of termites in the same place as the original area of concern, so we had them come out for a warranty treatment. We did not receive any kind of receipt either time that showed the chemical used and amount (despite being told by phone that we would receive as required by law) nor did we see signs that they injected anything into the wall with the termite damage, but I didn't really care about the chemical used or amount (until now) and also figured they knew what they were doing so maybe they don't treat the wall directly....but here we are just a few months later and we have termite tubes on the same wall for the third time in 6 months AND have signs in the ceiling near the original wall! Ive tried calling to get them back out for ANOTHER warranty treatment, but they do not answer nor is there any kind of voice mail system that picks up for a message to be left.
Belle Sandlin
Truck license ck32963 ran a stop sign in Old Stone ranch on the 25th of Sept at 0910 and almost hit a runner and her dog.
Roger Marach
THIS operation never returned my inquiry or phone call about service. Business must be to good for this operation. A waste of my time.
Carla Jetton
Good Luck! There is only one person running the show "Steffani Peters Office Assistant" and it isn't a grown up. She is rude, won't let you speak with anyone else, doesn't understand business operations, and makes up her own rules. I never authorized treatment, I never agreed on price, and yet they treated anyway. How did I find out, I received a bill a few weeks later. I said "ok, wow...well I guess I will pay out of escrow"...Steffani's response "That will be another $50" I said then nevermind, I will just pay you after it closes and I'm wired my money. She misrepresented and faked an agreement (I never signed anything with them) and sent to escrow. I had it removed from HUD four times....she kept sending it and calling escrow daily. We closed on Tuesday and I went to pay her and the $50 "escrow" fee is still on there but is now called "late fee". I have requested the Manager or Owner to call me 5 times. I left voicemails and pretty sure Steffani erases them. So maybe this will get the owners' attention. I owe the buyers a termine warranty so I am going to hire another company to treat and happily pay them. Steffani should be looking for a new job soon - I read a review two below this one and they have a very similar bad experience with her. NOTICE TO ALL HR: DO NOT HIRE STEFFANI.
Carlie Tomaszewski
This company has THE worst customer service ever.... We have ordered their services several times, giving them the benefit of the doubt, and each time, they have not followed up with the client for payment and have failed to get the report to us within the time period allotted. We have to call them repeatedly to get the reports. Also, they don't provide quotes for treatment with the WDIR..., they expect you to call for those as well... I tried to call the owner to provide feedback and there was no acceptance of any sort of responsibility. With so many different termite options, we are happily moving our business elsewhere.
pacagrande
Couldn't recognize a termite if it bit them in the ass!
Provider response
Cricket feces can look like dry wood termite feces which is common in California. People moving here from CA often assume these are termite feces, but we CAN indeed identify the difference.
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