Green Machine Pest Control
Verified5930 S Sossaman Rd #105, Mesa, AZ 85212
Open 5 days/week
About Green Machine Pest Control
GREEN MACHINE PEST CONTROL - The #1 Extermination Company! We know bugs don’t just nest in the walls, they nest in your yard and beyond. So, in addition to putting up a pest barrier around the base of your home or business and eliminating the pests inside, which is where most companies stop, we take it to the source. We target nesting areas throughout the property to eliminate the problem before it arrives at your door. Also, since we are a smaller company, you get that personal touch with how we communicate with you and make sure your needs are met. We have several locations throughout the East Valley: Tempe, Mesa, Chandler, Gilbert, and Queen Creek. We are licensed, bonded, and insured with an A+ rating with the BBB, 5 stars rated on Y...
Rating Breakdown
4.9
★★★★★1,871 reviews
Customer Reviews (30)
Aaron is great! Always great service They take care of both our home Highly recommend ! Good communication, provided detail I formation, Respectful , freindly
Response from Green Machine Pest Control
Thank you for your 5-star rating! We appreciate your support and are glad to know you had a positive experience. If there's anything specific you'd like to share or any feedback you'd like to provide in the future, we're all ears. Your satisfaction is important to us!
Very professional and helpful! Answered all of my questions and went the extra mile to make sure I was satisfied with the service.
he was polite, nice work.
Response from Green Machine Pest Control
Thank you for your positive feedback! We are glad to hear that you had a good experience and appreciated the politeness and quality of work. Your satisfaction is our top priority. We look forward to serving you again in the future!
Right from the start, Brad, Eric and the technician Gabe did an excellent job communicating and offering/answering whatever questions or service we needed. They were very responsive and through.
They are very professional, friendly, and do a great job...
Response from Green Machine Pest Control
Thank you, Terry! We’re thrilled to hear our team was professional, friendly, and did a great job. Your kind words mean a lot and help motivate everyone here. We look forward to serving you again.
I had a great experience with Green Machine Pest Control. Their pricing is very reasonable, and their response time was impressive; they were able to come out to my house the next day. Eric, was especially excellent. He was thorough, took his time, and really listened to all of my concerns. I never felt rushed, and he made sure to address each issue carefully. Overall, the service was efficient, professional, and customer-focused. I would definitely recommend them to anyone looking for reliable pest control.
Menlo was thorough and efficient and quick! The best yet!
Response from Green Machine Pest Control
Thank you for your positive feedback! We're glad to hear that Tyler was able to assist you effectively and provide the necessary solutions. Your satisfaction is important to us, and we appreciate your recognition of our team's efforts. We look forward to helping you again in the future!
Thanks for another great job from Green Machine and Phil! Very happy with the service they provide.
Response from Green Machine Pest Control
We really appreciate the kind words! Scott is the best, and we will let him know that he did a good job!
Sean did a great job today at my property. He even went the exta mile to ensure my dogs were safely inside before opening my gate. Highly recommend Green Machine
Response from Green Machine Pest Control
Thanks for the review!
Weekly service. The tech always great!
Response from Green Machine Pest Control
Thank you for your fantastic review, John! We’re thrilled to hear that you had a great experience with us. Your feedback motivates our team to continue providing excellent service. We look forward to welcoming you back again soon!
Dane, my technician, was really great. He communicated when he was about 25 minutes out and arrived right on time. He also did a great job of explaining exactly what he was going to do, and provided follow-up instructions before he left. Luckily, he only had to create one very small hole to treat the affected area, and he was able to use an existing hole created by termites. Dane was very polite, friendly, and professional. While I indicated that I paid $1 - $20, there was no cost associated with this trip as it was covered under a 3-year warranty when I initially had my house treated for termites. I’ve been extremely pleased with Green Machine Pest Control. They are very responsive, and were quick to follow after I left them a message. I highly recommend using their service.
Great company great service very nice people tech was very very nice
Excellent meticulous applicator. Was very helpful. Spent about 9 hrs.
Great service!! Erik came out and helped assess our situation. Was extremely informative and help us understand what we were dealing with. And another Eric came out to treat the house. Was very professional, did a great job on the treatment. And insured we were very in tune with the process completed and what to expect. Great company to work with.
WE ALL WANT A FRIENDLY, CARING PERSON TO WORK IN OUR HOMES, BUT MICHAEL GOES WAY BEYOND. HES JUST GREAT. PLEASE SEND HIM AGAIN WHEN WE NEED A SPRAY. THANK YOU
Response from Green Machine Pest Control
Thank you so much for your wonderful review, Marlene! We're thrilled to hear that Michael exceeded your expectations with his friendly and caring service. Your satisfaction means a lot to us!
Andrew did a great job. Payed attention to details
great job
Andrew was very thorough and informative. Thank you
I used to rate this team 5-stars, but they have gone downhill since. I watched an employee litter there trash into my neighbor's yard while he was servicing someone else's yard.
Response from Green Machine Pest Control
They littered in someone’s yard? That’s unacceptable. We will address this in our company meeting tomorrow. Thank you for notifying us about that. It sounds like that’s not the only thing you feel has us going downhill. Do you mind doing me a favor? I would appreciate any feedback on how our service has changed or improvements we can make. Can you email me personally with your feedback? I appreciate you. Cory@greenmachinepest.com<br><br>PS I liked your previous review about the quality of work from Jordan and Tyler. We need more customers like you 👊🏼
This company won't stop calling me. It's very annoying. I've never contacted them. I blocked their number and still get lame automated pre-recorded voicemails.
Response from Green Machine Pest Control
Hey Robert. I apologize about that. I'm looking into why our system keeps you in the loop. It must like you! Be alas, we will get it to stop. Thanks for the heads up.
This company will continue to sell services that are not required. Poor customer service, listening skills insensitive and unwilling to acknowledge and listen to what the customer is stating. Received a message from staff member Cory Hodnett regarding my voice mail message to cancel the service since I am relocating. I am making a change because I have cancer. Cory kept trying to sell me more future services and did not listen to anything I had to say. What should have been a simple transaction was full drama. Why should I explain myself since I am trying to settle my affairs and ensure all house vendors are paid. This interaction unprofessional.
We stayed loyal to this company for a full year, paying for their services, including rat boxes. Today, after our service ended, they came and removed the boxes we had already paid for. This is extremely petty, cheap, and completely ridiculous behavior for any business. It speaks volumes about how they value (or rather, don’t value) their customers. I strongly suggest avoiding this company altogether. Stay Away at all costs!
Response from Green Machine Pest Control
Thank you for your kind words, in your earlier review. We’re grateful that you loved having Garrett on site. For this review, I apologize you are so upset about the bait stations. They contain poison and we have been asked by the majority of our customers to remove them when they are done with the service so as to take away the poison. I smooch that it is now how we do the service. So I apologize, it’s not petty, we have just created our methods of the service around the feedback our customers have given us.
On my 3 mile drive from my home, I encountered 35 signs this company scattered throughout my neighborhood. Not only does this make the neighborhood look trashy, but it's illegal (see Tempe Code 4-903B row N). If you're looking for a company that doesn't respect city laws and has little concern for mounds of plastic pollution -- this might be the one for you. Otherwise, I would spend your money with a company focused on legal, ethical practices.
Response from Green Machine Pest Control
Hi Justin! I’m sorry about that. We pay installers to go out those out where they are legal. I will have a chat with them about that. Would it be possible to get an address to go pick up those signs. They are very expensive and I would be happy to drive out to pick them up. You can text me if it’s easier (480) 370-7619
I felt this company was very rude. I let them into the house. One man went into the attic to check it out in another winter around the house to check it out and then they left without saying a word. Not understanding I thought they were here to take care of my problem. I would not recommend them to anybody.
Response from Green Machine Pest Control
We apologize Barbara. Your inspectors were at your home for 45 minutes. They did wait to meet with you when they were finished with their inspection. They didn’t feel they were able to get your attention at that point as you were doing another task. After waiting 20 minutes they did call out to ask if you were able to meet with them for a quick minute but there was no response. So they felt a bit awkward and emailed your quote and stepped out. We are terribly sorry for missing you. I will have them call again in the morning to go through their findings.
If we weren't home, the person we had assigned to our home would lie and say he sprayed when he didn't. We caught it because we weren't going to be home then ended up at home that day. He sent a text that the spray service was complete. We were in the front yard the entire time. No one ever came to our house
Response from Green Machine Pest Control
We are terribly sorry about that. There have been times in the past where our GPS has taken our technician to the wrong house, at times even in the wrong neighborhood. We would be happy to come back out and provide the full service that you deserve. Your username doesn’t help us find you so if you don’t mind calling the office to get that scheduled? Thank you!
The GMPC technician, Brad Humphrey, walked out after only minutes on the job and sat in his truck for over an hour, refusing to perform a scheduled termite treatment while I waited. What should have taken one hour, went from 10AM~1:30PM which included all the theatrics by Humphrey and finally the termite treatment. Humphrey claimed to “not like my attitude” in the 1st few minutes after we met. He asked me numerous times if “I” knew where the termites were, each time I explained I was the Realtor; not the owner, who had a death in the family and could not be present. Apparently I did not supply the correct answer for Humphrey, so he accused me of having a bad attitude and walked away to only sit in his truck until management made him do his job. I even called a male neighbor I’ve known for months over to speak with Humphrey to encourage him to do his job and attempt to convince Humphrey I was not a rude person. The neighbor stayed with me for protection, his idea. This behavior of Humphrey’s was simply unwarranted. I’ve been a real estate professional over 30 years and have never experienced such unprofessional behavior. When Mr. Humphrey FINALLY decided to do the termite treatment, I was asked prior, by manager, Kammy, to stay away from Humphrey, preferably in my vehicle, while he treated the vacant home. GMPC had already performed an inspection weeks prior with the home owner. The salesman/inspector was kind and professional same as Allie, the receptionist. Wish I could say the same for the Manager, Kammy and technician, Brad Humphrey. If time was not “of the essence”, we would have happily, without hesitation, cancelled the service entirely. Beware! Something is just not right here.
Response from Green Machine Pest Control
Thank you for your time on the phone, though it was brief, I couldn't get a word in, and you hung up on me, I'm just hoping that whatever is going on in your life that is causing you to act in this manner subsides and you can find happiness again. I hold no ill will and hope the best for you.<br>On that note, I thought it would be fair to give a brief account for you since I was unable to on the phone.<br>My 2 technicians arrived on site and found the site was not prepped as instructed. Brad said to Mike "Hey man we need to move these boxes" and the manner in which you stepped in and began throwing the homeowners boxes out of the way was so aggressive and your attitude and argumentative behavior was so appalling that my technicians did the right thing by removing themselves from the job site and calling their manager so they were not associated with damages from your behavior. They each gave their account to their manager (2 stories given and recorded). Then you called and spoke to our office manager demanding that they continue the work. You were very upset about how long it took for them to restart the job, but I believe my crew did the right thing by conversing about the safety and implications and comparing stories about what they were being told before moving forward. I apologize about your frustration in sitting around waiting, but unfortunately you cannot compel someone to work for you by yelling at them.<br>We deemed the job to be safe and you chose to go sit in your vehicle while the job was completed. You were not asked to sit in the car and you were not asked to move the boxes. In fact thank you for mentioning that my team had offered to move the boxes and you refused.<br>It is also customary for us to ask if someone knows where the termites are - even though we have create a map of them from our inspection - because there are times that termites create new tubes between the inspection and the treatment and we don't want to miss them. Your responses were inconclusive and the question was repeated.<br>I heard that you upped your commission that you are charging the homeowner for your efforts (I hope that was for efforts unrelated to this event, because a raise in commissions was not necessary as we would have moved the boxes).<br>I apologize this was such a misunderstanding and that you were under a tight timeline. We are as well, and have other stops that we were late for that day as well. Other customers that also have things to do. This was an unfortunate ending to a job that we were fully prepared to do. I have integrity in my team and I trust them fully. But as a good company, we also record our calls, and vett all complaints so we can see both sides to a story. I believe my team did a great job and I would be proud to put them in front of any customer, company, or realtor.<br>I hope you have a great day. Keep your chin up :)
The owner was horrible to deal with and refused to refund my money for a service that wasn’t provided in an adequate time and at the end of the day served no purpose regardless. It also took constant follow up from myself before he talked to me finally, only to tell me that I misunderstood and that he had my name in writing on the paper, he made sure I knew that. Regardless of not coming to an agreement there he wasted my time with condescending questions to compare the situation to whatever, that had no purpose or value to the conversation. Again I had to call back about this I’d say 5 times over 2-3 weeks to be able to speak to him as I sit there listening to waiting music about how they have the best customer service out there, meanwhile the owner doesn’t practice what he preaches. Really didn’t like that aspect of this business and feel like all the guy cared about was that I signed his document. All the other staff was friendly for sure, but I even got confirmation when they picked up the traps that none of them went off and basically I did indeed waste $250 for nothing. Above all would not want to contribute to anything affiliated with the owners business again
Response from Green Machine Pest Control
Geordie I'm sorry you felt this way. When we inspected your home, we found signs of rodents. We recommended our bait box and trapping service and to seal up the ways they were entering the home. You agreed to seal it up but you didn't want our recurring trapping service. You wanted us to just setup the traps and pick them back up in a few weeks. Unfortunately with that type of setup, we have no control without monitoring the situation. We did attempt to come pick up the traps but had to keep rescheduling our pickup with you because you kept requesting more time. <br>I think the real reason you are upset is that you felt like you could have gone and bought traps yourself and had the same results. Which is true. What you are really paying for when you use a service, is the experience and knowledge of the team doing the trapping.<br>You could go to walmart and buy all the fishing bait you want, but if you don't know how what speed to reel it back in, where to cast your line, what type of bait to use in each scenario, and when to switch to a different bait, you may not get the same results as an experienced professional. <br><br>Again, I'm sorry you didn't get the results you preferred. In the future, if you would like to try it yourself first and THEN hire a professional, you might have better luck. I hope you found something that worked for you Geordie.
We had roof rats and called and got an appointment with Boyd. He came out and checked the attic and outside, set some traps and said he would be back in a week to heck traps. He didn't show and I then contacted company. They called a few days later saying they just got our information and set up a time for him to come back. He found one rat, took all the traps and we were charged $750.00. I will not recommend Green Machine to anyone.
Contact Information
Phone
+1480-712-1105Address
5930 S Sossaman Rd #105, Mesa, AZ 85212
Website
www.greenmachinepest.comHours
Services
Frequently Mentioned