Budget Brothers Termite & Pest Control

David Davis the technician who recently performed a termite check on our house was very thorough and professional. We have used this company since 2016 and have been very satisfied with their responsiveness and services.

John services my house for termites. On time and efficient. Thank you. I have a yearly contract so price is for the year

They charge you for recurring service and never come out. When you call your left on hold forever with no avail person to speak to. If you email them, they do not respond. Update - just got offered a credit to have them at my new address and said no because you never showed up at my old one and were charging me every month and they hit me again today with a cancellation fee of $150! What kind of shady operation is this!

Matthew was very courteous and patiently answered questions regarding the product and work.

Steve got right to work and was so kind to my daughter and my dog while I was working from home. Thanks so much!

Steve called me before he came, was pleasant and efficient.

Steve came out to retreat areas where termites were being exposed again. Very friendly and respectful.

Very thorough. Very informative. Very nice and professional fuy.

Very courteous, on time and professional! Very good prices.

These guys are con artists. Not even a few weeks later right where they treated more tunnels have popped up they have been out 3 times and I’m still finding tunnels pop up do not use these guys

Spence did a great job explaining everything and getting the job done efficiently.

Francisco was great. Communicated well and made the process simple. Highly recommend.

Steve came over to reinsert our termite infestation and he was very nice, sweet, knowledgeable and reassuring

Budget Brothers is the best! They are responsive, knowledgeable, and stand behind their service. Scott came to my home for my 5 year re-treatment. He was on time, courteous, efficient and thorough.

Franscisco was very thorough and took great care in retreating pur home after a new termite intrusion. He then recharged our bait stations.

Scott was our termite guy. He was on time, very thorough, and professional. He took the time to explain things before he began. Great to work with, and I recommend this company!

Honestly just not great to try and use the actual warranty that you pay for. They make you call to document that you saw tunnels. Try to knock them down. Wait a few days and then call back. You have to call in each time or they will not send someone out. So even if you did all of the above and call in they only consider that to be the notification and you have to wait a few more days and call back before they will do anything. I’ve never had this sort of issue and wish we stuck with the company the previous owner had that was extended for our first year in the house. You would call and they came the next day. No questions or the run around. I did call back and the first availability for them to come treat the termites is 5 weeks out. Definitely would avoid this company in the future. Nearly impossible to use the warranty.

Extremely disappointing experience. I’ve spent over 8 hours on hold in the past two days, repeatedly promised a required report that never arrived. Instead, I was only sent invoices, which forced me back into the same long hold process again and again. This failure directly delayed the sale of my client’s home after they were charged for a service that was never delivered. Communication is nearly impossible, with long hold times, transfers, and broken promises. Please reach out to resolve this issue. If it’s corrected promptly, I’m more than willing to update this review.

The company that I use for many years was bought by this company, budget Brothers. This was so unfortunate because since they have started doing my pest control I have had nothing but trouble with the service and communication. Now, with the billing. If you sign up for quarterly it's $65 per treatment, if not, it's $110 per treatment. I switched from quarterly to "I will call you when I need treatment" because they simply could not get the appointment setting correct. I told them over and over again afternoons only yet each time I had to call and tell them "I'm not available for morning appointments, we need to change it to afternoon". Finally I said no more automatic scheduling, I will call you. I didn't know this was going to cost me double for each treatment because now they didn't consider me quarterly anymore!! I called them to talk about it but clearly they weren't concerned that they were going to lose a customer. Boy do I miss Jax pest control. 08-06-25 Update: I read the reply from Budget Brothers and it's certainly curious since they were not interested in working with me when I called them. But, now that I have left a review stating what happened they submit a "canned" response...I suppose this is a common business practice. But, those businesses that do not engage in this "review reply" nonsense will be worthy of my trust and my business. I hope others will stop tolerating poor customer service and this silly online charade.

Went to renew my plan with 480 Termite and Pest, learned they were now Budget Bros, nothing sent to me to inform other than a spam email to log into my portal back 6 months ago under their name. I did not, because I already had termite warranty thru 480. Today after numerous calls and long hold times, Budget Brothers does not honor the warranties they bought with the service plans or pricing. I felt as though it was opportunistic time to gouge more because of the changes without any real explanation as to why they will not honor my contractor with 480. Even if other companies charge more I will not go with Budget after such poor communication and more interest in my bank account that my warranty.

Was with this company for 6 years and they have gone down hill this past two years. If you want late appointments, changed appointments that you are not aware of, lack of communication and/or less than quality but sprays this is the company for you. No customer service. Everything is blamed on technology glitches or "good employees are hard to find".

This company is not a professional company. The only good technician they had was let go for no good reason. BBB will be informed

Extremely rude representative from this company cold called my cell phone. Based on this mans unprofessional conduct; I would steer clear from doing business with them.

Just called and asked if I was interested. I politely said not right now and before I could ask for some information the woman on the phone hung up without saying a word. Very unprofessional, how are am I supposed to know what you have to offer when you don't give the chance to ask a question?