Protection Termite Control - AZ

Provider response

We're pleased to know that you had a great experience with our service. We value your feedback!

Provider response

Thanks, Bill! We really appreciate you taking the time to share that. Glad the inspection was helpful and that the suggestions after the walkthrough were useful.

Provider response

Thanks, Connor! Glad Isaac was able to take care of the termite issue for you. We appreciate you sharing that.

Provider response

Nick, thanks for the review! We're proud to hear about your positive experience with our knowledgeable and respectful technician. At Protection Termite Control, we strive to combine expertise with courtesy in all our services. Your feedback is invaluable to us!

Provider response

Thanks for the feedback, David. We’re glad to hear Ernie did a good job overall and appreciate you pointing out those details. We’ll pass this along to the team so we can keep improving the little things. Thanks again for taking the time to share your experience.

Provider response

Hello Tammy. We understand your concern and want to clarify that this was a genuine mistake. Our technician had been at the property the week prior, left one of his tools behind, and believed the item in question was his—which is why he took it. As soon as we realized the mix-up, the tool was promptly returned.<br><br>Our technicians are fully equipped and take pride in their work. He would never put his own reputation—or that of the company—at risk over an item that wasn’t his. We take situations like this seriously and hope this is seen as an isolated error rather than a reflection of the professional, honest service we strive to deliver.

Provider response

Hi Samantha,<br>We’re sorry to hear you were unhappy with your experience. From what we understand, you originally called to schedule a service, and while we weren’t able to get someone out on short notice, we did offer to add you to our cancellation list. After deciding to go with another provider, you called back to cancel your appointment, at which point we simply informed you that doing so would void the existing warranty. Our goal is always to be clear and helpful, and we’re sorry this didn’t meet your expectations. If you have any further questions, we’re here to help.

Provider response

We take accusations like this very seriously. This is the first time we are hearing about your concerns, and you have not reached out to us for clarification. If this were a legitimate concern, you could have called our office, and we would have been happy to send a manager to show you the exact findings. We document all termite activity with photos and provide buyers with a detailed report, including a graph of the locations.<br><br>Just because another company did not find termites months before our inspection does not mean there were none present at the time of our inspection. Termite activity can develop over time, and our inspectors are highly trained with no incentive to report anything inaccurately. It also sounds like this inspection was conducted for a potential buyer, not for you directly—have you seen our report and photos? Instead of assuming we were dishonest, we encourage you to contact us so we can provide the information and address any concerns properly.

Provider response

Hello Maura Furniss. After looking at our records, it looks like we inspected the occupied home in September of 2023. At that time, we showed no signs of termites. Per company policy, if we do not find evidence of termites, we put a complimentary one-year termite warranty on the property. In this case, you had a one-year warranty put in place on your home. When it was brought to our attention one year later in September 2024, that termite evidence was found when the sheetrock was removed, and the inside of the wall was exposed. We returned and treated the two areas under the warranty at no cost. We understand how frustrating termites can be, especially in Arizona, where they are highly persistent. Unfortunately, when doing renovations on a home, it can sometimes uncover hidden infestations that were previously inaccessible. We strive to provide the best service. This is why we, as a company, provide a one-year termite warranty on all homes inspected by us that are clear of evidence of termites.

Provider response

Hello Duy, thank you for your feedback. To ensure we can provide quality service to all of our customers, we have to adhere to certain scheduling policies. We understand your frustration and hope to have the opportunity to assist you with your pest control needs in the future.

Provider response

Hello Mr. Michael. I am very sorry to hear your child got stung. I hope he is ok.<br><br>Regarding the service and the pest, unfortunately, in Arizona, scorpions are an ongoing issue and can be very difficult to control. Controlling scorpions requires ongoing regular service. Per your account, I see that you called us out in September for a one time and then we went out to do a free service call in October. Service calls are not full services so yes, our service was much shorter than a regular service. If you want to control your scorpion issue, you really need to be on a monthly schedule. But once again, they will not go away after one spray.<br><br>Our management team will be reviewing the phone call, coaching as necessary and using this as a training tool.

Provider response

Hello Hilary. I'm sorry you had a bad experience with our company. We are currently working hard to improve our communication about our services in order to reduce miscommunication and correct expectations about what our services entail. We currently do not provide long-term preventative rodent services for attics. It is simply a corrective service which should be completed within a limited time (typically 2 weeks), as opposed to an ongoing preventative maintenance. I did look into the appointment mix up that you mentioned and it seems there were 2 services we were trying to get scheduled. Unfortunately, we only received a response back to the text message to schedule the rodent service, not the general spray.

Provider response

Update 2.28.2019<br><br>Hello Ron, We received a call from Vince Craig from the AZ PMD. He said you spoke with him and he explained to you that our report was 100% accurate. He also explained that we did our job according to the rules and regulations and had we not marked the evidence, we would have been in the wrong. He said by the end of the conversation, you understood.<br><br>So we are asking that you remove your review since it is unjustified.<br><br>Thank you.<br><br>Hello Ron.<br>Per AZ State Pest Management Division, when doing a termite inspection, we, along with the entire termite industry, are required to mark any wood destroying insect evidence deemed old or not. Evidence includes markings, tubes, part tubes, stains, damage, etc. We were hired to find evidence of termites, and we did. We were hired to do a thorough, comprehensive termite inspection and we did that. We truly feel that your 2-star review is absolutely unjustified.<br><br>On our website, we have a 2 minute video of a very active termite tube completely wiped away, leaving nothing but a stain. This is a perfect example of why we cannot mark your report as clear.<br><br>Ron, if you understood how we are governed by the state of Arizona, you would understand that our report was 100% accurate.