Provider profile

Evergreen Pest and Termite

4.8 stars from 261 customer reviews · 19420 N 59th Ave, Glendale, AZ 85308

  • 4.8 out of 5 stars
  • 261 customer reviews
  • Glendale, Arizona
  • Open 5 days/week
4.8
Rating
261
Reviews
Yes
Claimed
Yes
Website

About this provider in Glendale

Protecting your home and family from the hassle of pests is an important part of living in Arizona. Evergreen Pest & Termite has first-hand experience with the pests that threaten your home and family. We offer home pest control services for spiders, scorpions, crickets, cockroaches, fleas, silverfish, termites and…

Pests handledscorpionsdogspest control
Praised forprofessional
Methodstheir quarterly service

Rating breakdown from customer reviews

4.8

261 reviews

5
245
4
4
3
1
2
3
1
8

Customer reviews for Evergreen Pest and Termite

ML

Music Lover

4mo ago

Professional,Good customer service, Friendly technician.

Provider response

Thank you for the 5 star review!<br>

MH

Marita Hall

5mo ago

Zachary did great! I’m very pleased with the service!

Provider response

Thank you for taking the time to give us feedback about Zack. We appreciate your review!

CS

Cheryl Solomon

5mo ago

We've been with Evergreen Pest and Termite for almost nine years. Nothing but the best in service, promptness, and transparency. Great technicians!!!

Provider response

We’re thrilled to hear you are happy with our service. Thank you for the review & your business!<br><br>

MT

Marta Tacher

5mo ago

Friendly and efficient service

Provider response

Thank you for your 5 star review. We appreciate your business.

LT

Lisa Thomas

5mo ago

STEPHEN CLARK always provides excellent service!

Provider response

Thank you for taking the time to give us feedback about Stephen. We appreciate your review!

DS

Diana Schulz

5mo ago

Excellent Service

Provider response

Thanks for the 5 stars! We appreciate your business!

JS

John Stewart

5mo ago

Steven was here right on time and did a thorough and professional job. He explained some things about his work and was excellent in what he did for us at our home. He is a true professional.

Provider response

Thank you for taking the time to give us feedback about Zack. We appreciate your review!

MD

Mohit Dilwaria

5mo ago

The technician Jose was fantastic. Answered all my questions very patiently. Gave me options that the company provided for the issue I am facing and worked with the company to provide the best service. Please say my thanks to him for his service and if possible send him to service my home every time.

Provider response

Thank you for taking the time to give us feedback about Jose. We appreciate your review!

CM

Claudyne Meyer

5mo ago

Great job. Good communication

Provider response

Thanks for taking the time to leave a review. We appreciate hearing from our customers!

MH

Mike Hamann

6mo ago

Dalton is courteous, friendly and professional. He does a thorough job and always asks if there are any issues we need addressed.

Provider response

Thank you for taking the time to give us feedback about Dalton. We appreciate your review!

KF

Kathy Fuller

6mo ago

He was here ahead of time and did an excellent job.

Provider response

Thank you for taking the time to give us feedback about Stephen. We appreciate your review!

DT

Dennis Tesch

6mo ago

Technicians are always thorough, knowledgeable, and professional. We have been fortunate to not have any pest issues since working with Evergreen Pest & termite these past several years. Their quarterly service works for us year round.

Provider response

Thanks for taking the time to leave a review. We appreciate hearing from our customers!

DT

Debra Thomson

6mo ago

Dalton is thorough and gets the job done efficiently

Provider response

Thank you for taking the time to give us feedback about Dalton. We appreciate your review!

GB

Gary Bigler

6mo ago

Very nice young man, personable, appeared to do a great job and explained what will happen next. All good,

Provider response

Thanks for taking the time to leave a review. We appreciate hearing from our customers!

EO

Elizabeth Olansen

5y ago

I will say that the employees for this company are NOT professional at all. Adam I think his name is. Yelling at people in front of a discount tire for who was in line. If they act this rude in front of another business how will they act in your house. I do not like rude people and calling rude names. Very unprofessional. I will not ever use this company.

AJ

ashish jain

7y ago

Even after having annual contract with Evergreen, we have lots of bugs/scorpions indoors and outdoors. Called them after seeing scorpions indoors. They came and sprayed indoors only stating problem was reported indoors only. Though the source the visiting technician mentioned was front door. They didn't spray outdoors though that's the standard for most of the pest control companies

MS

Mrs. Smith

7y ago

If I could give evergreen a negative rating I would!! First free spray they came out and informed me it wasnt ok for my dogs to b outside until the spray dried so I brought them in. I let my dogs out not thinkin a thing of it, and the careless tech left the gate open! They come out for a spray the second time we werent aware of the visit no phone call was made we dont check emails. I wasnt home they left a card in the door said they sprayed the front yard, and we now weve got a $90 bill. Thankfully they didnt spray the back yard cuz I had put a lock on my gate after that incident. I called customer service they were very rude and would not wave the fee I said I didnt want their service and wasnt aware there was a contract with 5 visits after the first free one the sales rep had lied and said it was just a first free service

KZ

KC Zens

7y ago

I have not used this service but I CANNOT STAND their door to door salesman. An individual named Andrew left a flyer at our door for their service, no harm there, then he stopped by later that day to “make sure we got the flyer”. Yes Andrew, we got the paper shoved in our door. Then he gave his pitch to my wife and she listened politely, once he was done she told him we weren’t interested but he still tried to sell to her. He then asked to speak with me, I wasn’t home at the time but I was able to watch later through our video doorbell. When she informed him I wasn’t home, he told her that he would come back another day to speak with me. You left a flyer, stopped by the door and gave your pitch, my wife said no, you still tried to sell, she still said no, then you say you want to talk to someone else (like I’m going to give a different answer), then you tell her you’re going to come back another day. I have not had the pleasure of meeting Andrew yet, but assuming he does come back again like he said he would, we will be having a fun conversation. I understand he has a job to do which is why my wife listened politely, but no means no every time, that doesn’t mean try a different approach or continue to try again and again. We will never consider using this company because of that salesman.

AU

Anoop Unnikrishnan

8y ago

Excellent Service, on time work, polite and well mannered employees who comes for the pest. Please be very careful if you are going through the door to door evergreen sales man. The agreement we do and agree with the sales man and the actual agreement they email is entirely different. I agreed for a 3 times contract to sales man and the actual contract came was for one year (around 5 times). My bad i missed one email they had send on the contract. Now am forced to stick on with the agreement they had emailed and not the one i signed in front of the salesman. Waste of time and No point in talking to customer care.

BB

Brandon Brown

8y ago

This is the best pest control company that we have ever had. We have had them service our home is Verrado (customer # 1886), since 9/2010. The tech that my wife swears is the best of the best is Ben Stott. If you need a reliable and reasonable company you have found them!!! Update 7/2018: still a customer and having a horrible time with quality of techs, customer service and results. Pending another call into them for an event that caused us $275.00 in issues.

VA

Vijaya A

8y ago

Got in to contract with this pest control unknowingly and now it is a night mare to get the service cancelled . Customer service is extremely rude when I asked for cancellation. Not ready to understand the issue . I am asked to pay around 200$ now even if I would not be using their service for next 3 quarters. Extremely disappointed.

SM

Steve M

9y ago

Be sure to READ the CONTRACT. Young kid came to my door to sell the service to us. He wouldn't take no for an answer. I had questions about canceling our service if we moved or did not have use for the service. He assured us at the time we could cancel but he did not inform us of the cancellation fee. When we moved out of the house we rented, we wanted to cancel... We missed the fine print that said there would be a cancellation fee.... The fee was not auto drafted until 5 months later. They told us they attempted to call us but any calls that came in, no voicemails were left. Don't know why 5 months later the fee was drafted but eh. Not a fan of the pushy sales guy and Mis leading sales guy who wanted our service and didn't inform us of anything else but I guess our bad for not reading Fine print. Call in customer service is non existent. Good luck.

Provider response

It is nice to be able to respond in these reviews to give both sides of the story. We feel terrible about how this turned out and it certainly could have been avoided. We tried hard to make this right with you and fair to both of us. We are a small business and are not out to stick anyone or get anyone in a bad spot.<br><br>Just to clear a few things up from your review, in detailed notes on our software it shows that you signed up for a 5 service agreement in May and received a discount on your initial service at your Buckeye home. When you went to cancel we actually did not enforce the cancellation fee but rather just asked that you pay for the discounts you received on that initial service and then we would be done. We felt that this was a fair compromise and a very reasonable amendment.<br><br>Our notes show that during a 5 month period following that we sent multiple emails and placed multiple calls in an attempt to collect this money owed. So to say that our customer service is poor and we did not reach out is factually incorrect.<br><br>In the end, there was a balance owing on the account. Our great customers expect us to service their home properly and all we ask as a company is that we receive compensation as agreed upon for service provided.

SK

stephanie kupovits

10y ago

the company does not listen to customers especially when they have lost their homes. The still continue to bill even when I was honest and made final payments. So dissatisfied.

Provider response

Stephanie, we are so sorry to hear of your misfortune. Like most companies we have an automated system for billing and payment collection. We have assistance programs policies in place to help those who are forced to move and are having a tough time. We understand that situations change for people and would surely like to help. Please contact the office right away at 623-566-1455 and explain your situation so we can help as best as we can.

A

Aly

12y ago

They never inquired as to whether the treatment was effective on my home. I still had occasional bug problems. They missed a month of treatment, and when I called to terminate my year contract, they said they would either charge me 80% of the cost of that month that they never came and the next month ($144) or a flat $130 "cancellation fee."

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