About this provider in Gilbert
Welcome to Firehouse Pest Control Services in Gilbert, where we specialize in comprehensive pest management solutions. Our family-owned business is renowned for effective termite and scorpion control, utilizing premium, child and pet-safe products. We tailor our services to meet your specific needs, ensuring your home…
Rating breakdown from customer reviews
5
1,085 reviews
Customer reviews for Firehouse Pest Control Services
Katey Bersch
I am very pleased with the service I receive. They are very professional in their attire, not sloppy. I like the texts letting me know they are on the way and when they are done. They are on time. I like that they are so friendly and make me feel at ease. They are thorough and efficient.
Provider response
Thank you so much we appreciate you!
Carmen Ruiz
Stephen was great. Answered all my questions. Always on time and courteous. Takes care of any issues. Stephen did a great job. He sprayed and dusted all areas needed.
Provider response
Thank you Carmen! We appreciate your feedback and thank you for being a Firehouse Pest customer!
jennifer w
Chris and firehouse Pest were amazing to work with. Easy to schedule estimate and services. Services were quick and communication was great. Highly recommend! Thank you
Robert Sneed
Manny, from Firesafe Pest Control, was very informative and helpful. He took the time to go over the work he was going to perform. When he finished, he explained exactly what he had done. We are very satisfied with Firesafe Pest Control and huge shout out to the tech. Manny! Robert & Nancy
Provider response
Thank you, Robert and Nancy, for the wonderful review and for recognizing Manny. We’re glad he took the time to explain the work and that you’re very satisfied with Firesafe Pest Control. We’ll be sure to pass your shout-out along to Manny and the team. If you need anything in the future, we’re here to help.
Michelle LeBlanc
Always prompt. Excellent communication five star service highly recommend Firehouse Pest Control.
Provider response
Thank you so much for the kind words, Michelle. We’re glad our prompt service and communication met your expectations and appreciate your five-star recommendation. We look forward to helping you again whenever you need us.
Yong Kim
Stephen was sincere, diligent, detailed and responded to many questions that I asked in a professionally skilled manner.
Provider response
Thank you, Yong, for the kind review. We’re thrilled Stephen provided sincere, diligent, and detailed service and that he professionally answered all your questions. I’ll be sure to share your feedback with him and the team. We appreciate your trust and look forward to serving you again.
David Kawasaki
We’ve been using their service for over a year now, and I couldn’t be happier. Stephen came by today for our regular maintenance, and as always, the experience was excellent. The team is consistently polite, attentive, and easy to work with. They actually listen to what we need and follow through. We have dogs and edible garden that requires attention to detail, and they nailed it every time. Most importantly, their service works. Thanks to them, we’ve had little to no issues with scorpions or other pests around the house. Reliable, professional, and effective!highly recommended.
Provider response
Thank you for your outstanding review, David! We are thrilled to hear about your positive experience with Jonah and our entire team. Your feedback regarding our scheduling system and communication means a lot to us, as we strive for excellence in customer service. We're glad we could provide a safe environment for your senior dog and that we met all your needs. Thank you for recommending Firehouse Pest Control; we look forward to serving you again!
Thomas White
Stephen was honest, approachable, highly educated and answered all questions with confidence and clarity! I wouldn’t trust any other company aside from Firehouse Pest for all of my pest control needs!
Provider response
Thank you, Thomas, for the fantastic review. We’re proud Stephen was honest, approachable, and able to answer all your questions with clarity. We appreciate your trust in Firehouse Pest and look forward to continuing to handle all your pest control needs.
Mike Allen
Manny did a great job! Friendly and informative.
Provider response
Thanks for the great feedback, Mike! We’re glad Manny was friendly and informative. We’ll pass your praise along to him. We appreciate you choosing us and look forward to helping you again.
Mary Jane Bernabe
I showed where I saw ants so Riley took care of that and I have gnats so he sprayed drains. I am very happy with my service.
Provider response
Thank you for the wonderful 5-star review, Mary Jane. I’m glad Riley was able to address the ants and treat the drains for your gnats and that you’re very happy with the service. We appreciate your feedback and are here if you need anything else.
Cody Welch
Don't look anywhere else. Best pest company to use. Flexible, professional and very good at what they do. Chris was so knowledgeable, nice and honest. Made quick work and gave clear instructions on moving forward with the treatment.
Provider response
Thank you for your fantastic review, Cody! We are thrilled to be recognized as the best pest control company. Your appreciation for our flexibility and professionalism means a lot to us. We're here for all your pest control needs!
Jessica Fenton
Eric was professional and knowledgeable. They were able to come really quickly. The person on the phone was also quite kind and helpful.
Provider response
Thank you for the great review, Jessica. We're glad Eric and our team were professional, knowledgeable, and able to come out quickly. I'll share your kind words with the person who helped you on the phone. We appreciate your feedback and are here whenever you need us.
Colleen Venti
Stephan was on time, courteous and professional, thank you!
Provider response
Thank you, Colleen! We’re glad Stephan was on time and provided courteous, professional service. I’ll be sure to pass your kind words along to him and the team. We appreciate your feedback and look forward to serving you again.
Alex Wendt
Manny does a wonderful job and is so friendly! Always happy with his work.
Provider response
Thank you for the wonderful review, Alex! We're so glad Manny's friendly service and great work have you consistently satisfied. We'll be sure to pass your kind words along to him. We look forward to serving you again.
Ralph Recchie
Stephen was quick, very thorough, and cordial. Terrific service. Thank you!
Provider response
Thank you for the great review, Ralph. We're glad Stephen was quick, thorough, and cordial. We appreciate your kind words and look forward to serving you again.
Juan Quezada
Great job!
Provider response
Thank you, Juan! We appreciate your kind words and are glad you had a great experience. We look forward to serving you again.
Holly Thorson
Firehouse pest control is a great company. Manny is awesome ! He is very professional! On time and very thorough! Secured the gate and garage door ! Great attention to detail !!!! Appreciate Manny !
Provider response
Hi Holly, thank you so much for the glowing review! We appreciate your 100% recommendation and are delighted that Andy's punctuality and professionalism impressed you. Thanks for choosing Firehouse Pest Control. We look forward to continuing to serve you in the future.
Alan R
Edit #3 - Mike showed a lot of concern about making sure I was pleased with the service and sent another guy out to do a more thorough job. So, while I’ve had some issues with Firehouse they do seem to care about doing a good job and making things right if they don’t. Going to do a final 3 star since I have had some issues but they were willing to rectify them. Edit #2 - Had another service today and the guy Mason wasn’t nearly as thorough as the Riley guy from a few months ago. Pretty disappointed he spent about 10 minutes total actually working in my yard and even the area I specifically pointed out wasn’t treated nearly as well as Riley handled the whole backyard previously, let alone Mason not even touching the south or west side of the house and walls with dust or anything. The receipt even shows them doing things indoors when nothing was done indoors (not sure if this was a generic receipt or trying to pad work done that actually wasn’t). I also got double charged and had scheduling mixups done by the office, although they did say I will get reimbursed for one of my charges and eventually the scheduling issue got straightened out. Not impressed. Edit - I was contacted by the owner who rectified the website info quickly and also did his best to make the situation right which is appreciated. 5 stars for Riley's service, he was very good about explaining the whole process and definitely did a 5 star job. But, I am reducing 2 stars for false advertising on their website regarding their scorpion control. The website states the following under their scorpion control section that they do not actually perform as described in the wording: "Sealing Entry Points: Scorpions can squeeze through tiny cracks and gaps around windows, doors, and foundation walls. Our technicians will identify and seal potential entry points to prevent scorpions from getting inside your home." When confirming my appointment the person on the phone, and Riley once he arrived, said they do not actually seal windows and foundation walls, but just dust in certain areas and in front of door entries. This is quite different from what is listed on the site, which is what attracted me to contact them in the first place. As a result of this I feel misled and somewhat tricked into signing on with Firehouse as scorpions are the main problem I'm having and that specfiic entry on the website is what prompted me to call in the first place, expecting that they would seal up everything. This doesn't match with their focus on integrity in my opinion. Not sure if it was intentional or just an accident, or maybe a service they used to provide and never updated their website. Regardless, I wasn't pleased to learn, after already signing up with them through contract, that they don't actually do the sealing as listed on the site.
Provider response
Thank you for your feedback, Alan. We're glad to hear that Riley provided excellent service and clearly explained the process. However, we sincerely apologize for the confusion caused by the information on our website regarding scorpion control. We take miscommunication like this seriously and will investigate this matter further to ensure our website accurately reflects our services. Your concerns are valued, and we strive to maintain integrity and transparency in all our dealings.
Elijah Gutierrez
Don’t recommend this company. Came and sprayed for bed bug treatment and after inspection I notified them they missed a lot of areas where I spotted a majority of the bugs and they just completely blew it off and guess what :) the bugs were back within a day which is funny because they assure you that the spraying works and can kill for 45 days which is a complete total lie lol and all of this because they refused to simply re spray. Guy was literally in and out of the house almost like a regular routine pest service. Don’t recommend.
Provider response
We’re very sorry to hear about this experience and apologize that the service did not meet your expectations. This is not the standard we strive for, and we take bed bug issues and technician conduct very seriously — we will review the visit and the treatment used. We would like to make this right by offering a complimentary re-inspection and re-treatment or a refund if that is more appropriate. Please contact our Customer Care team using the contact information on our website so we can schedule the return visit and resolve this promptly.
Alvina Hamilton
Colten was very early. He visited our home before and got right to work. Since we don't have any problems inside, he only does the outside. Which makes it great for us to sit out side and not have to worry about creepy stuff 😬.
Provider response
Thank you for your positive feedback, Alvina! We're glad to hear that Colten was prompt and efficient during his visit. It's great to know you could enjoy your time outside without any worries. We appreciate your support and look forward to serving you again in the future!
Russell Corathers
We were in need of pest control asap! We contacted Firehouse and were scheduled immediately. Andrew, our technician was very professional. He was in constant communication with me on his arrival time and was able to explain what services we needed quickly. Even better, Andrew was able to treat the property before leaving since they use pet safe treatments! Thank you Andrew for your help today and being good with our pup! P.S. we enjoyed the Crumbl cookies too! Thank you Firehouse Pest Control!
Provider response
We're really happy you had a positive experience, Russell! We're proud of Andrew and our entire team of professionals who work hard to meet the needs of all our customers. Customer satisfaction and safety are our top priorities. Thanks for choosing Firehouse Pest Control Services, and look forward to working with you in the future.
Nyett
Always a great experience with firehouse pest control. Highly recommended
Provider response
Thank you for the review!
Yasmine Dorsey
Colten did a great job being as though as possible in the inspection.
Provider response
Thank you for your feedback, Yasmine! We're glad to hear that Colten did a great job during the inspection. Your satisfaction is important to us, and we appreciate your support!
Katarina Le
We went through 5 estimates, and Firehouse Pest was one of our least favorites. This estimate is coming after we've treated our house for termites and have seen photos. 1. Tech came and was very rude. I told him I had to leave, but please talk to my husband upstairs after the inspection was done. The tech talked briefly to my husband during the inspection and then left unannounced. He was not professional from the moment he entered the door and when he left. Nina, who is great at following up, stated that he had tried to text me. However, I never received the text and I had already told him I was not home and to talk to my husband. 2. Treatment plan - we ultimately went with another company. When comparing pricing and treatment, Firehouse was a little more expensive and their treatment was less thorough than the company we went with! That sold it for us. If there are things that one company caught and this one didn't, then I'm hesitant to hire them. It wasn't an over-charge or over-treat either! We saw all the tubes where Firehouse Pest didn't. 3. We weren't given a time frame of when the tech would come. We selected a specific time. Tech came 15 minutes late and didn't apologize. We didn't receive a call that he would be running late. It seems like a small issue, but if me or my husband were 15 minutes late to our job (hearing), a judge would sanction us.
Provider response
Thank you for sharing your experience, Katarina. We're sorry to hear that our service did not meet your expectations and appreciate your honest feedback. We take your comments seriously and will address the professionalism of our technician and the thoroughness of our treatment plans. Your insights will help us improve and provide better service in the future. Thank you for considering your options, and we wish you the best in finding the right solution for your needs.
Denise Haynie
We are very pleased with Firehouse Pest Control, they are always very prompt. Chris was kind, efficient and very attentive. He was very sure to cover everything and check with us. Thank you very much! Highly recommend !!
Provider response
Thank you for the review we really appreciate your business!
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Treatment and cost guides before you call
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