Quell Pest Control

Ryan does a great job!

Good job, thank you so much

Very thorough. And he went out of his way to make sure my home was fully serviced!! Thank you Andrew

Andrew and Keenan arrived on time. I was leaving for an appt so they serviced the outside only. Sorry that I missed the sticky traps for the garage.

Their pest control is great, but their communication could be improved. Their system no longer supports text reminders for appointments. Our phone number worked with them a few years then stopped working due to their system limitations. No changes were made by us and we have no issues using this number with any other company.

Landon was very helpful and explained the entire process in great detail. Very happy with Quells service so far

Arrived on time, got to work right away and finished quickly. Answered all the questions we had.

Ryan was very professional and informative about scorpions. He came right away, was friendly and easy to talk to.

Was quick friendly and thorough, another great experience with quell

Polite and efficient,rang our doorbell to let us know they arrived and the service that will be provided. Asked if we had any questions or requests for our service.

Jeff did a great job. First treatment. He checked the whole interior. No evidence of Critters. And he treated everything outside. Said he would even make sure to clear cobwebs if he saw any! Great experience. Thank you!

Keenan was friendly and even came back after I got home to treat the garage. Friendly outgoing arrived!

Ethan our Quell Pest Control Tech was awesome. Ethan is courteous and thorough and always takes care of our home. Been with Quail since we moved in four years ago And have never had bug issues.

Landon was quick and thorough. Explained what he is doing and why.

Great job

Not sure what they don't understand about "No Trespassing" & "No Soliciting" signs. Punk shows up at my door and lies about previous contact...says "they" sent him out from Mesa to talk to me. What a load! Wouldn't even think about hiring these clowns!

I just got approached by them and signed up January 15th. Got charged immediately and charged again a month later. No one has come by and then when I called for help yesterday morning now answer so I left a voicemail in the morning. No response all day and tried calling again this morning. I used to have moxie and they would reply quickly if I left a voicemail or text right within the hour.

Horribly shady sales approach. Kid comes to our new home and makes it sound like he is apart of some service that the community provides. References us by name to make him sound more legit, although obviously pulled info from public real estate records. "Basically paid for already" "My crew is scheduled to service you already" Not true. I asked him if he was trying to sell us a service...he continues on this notion that it's already in place by the community. I tell him we're good, not interested. He continues to push and try to make his pitch. Again, horribly shady sales pitch.

Not at all about their service but about wild sales practice. Homeboy POUNDED on my door like he was with CPB/ICE in the middle of the day while I was working from home. Then when I said I already had someone, tried to tell me that we had someone coming out to service our house next week that we signed up for (spoiler alert: we didn’t). Has anyone south of 80 years old ever fallen for that? I get it, door to door sales is tough (did it myself for a time and am still in sales) but this type of behavior has ensured that I won’t ever be using their services. I will also be readily speaking to my friends/neighbors about this experience

Just tried to cancel again. My account is under Carmen Castillo. Going to be 299 to cancel when I was advised I’d be able to do it during the free trial to see if I even liked this service. I am still sitting with the same sticky traps that the guy said he’d ’check on’ at the from the first visit because they do not monitor and ensure the tech actually came. If I’m paying you should be ensuring everything is checked on. You’re locked into a contract from the beginning, there is no such thing as a free trial. They also used the previous tenants we used as a way to persuade us insisting they used their service. We were friends with the previous owners of the house and they never did business with these guys and didn’t know why they mentioned them. Very unethical and odd. DO NOT SIGN UP WITH THEM I will be contacting BBB.

My wife and I have used this company for the past 3 1/2 years or so. In fact, when they showed up at our door, I was the first person they spoke with and I was the one that told my wife that we should give them a shot because I respected the hustle and the kid at the door was earnestly trying to do a good job. At one point we even had multiple homes with them because we have some rental properties around phoenix. They charge a little much but I was willing to pay for good service. Fast forward to the present, my wife and I have moved from the house we were in over to a condo that is managed by an HOA. So we no longer need pest service as the cost is already built into the hoa fees. Ny wife forgot to call the first time so when they came an did service she just let them charge since she felt like jt was her responsibility to let them know in advance of cancellation . However, when they tried to come again, she replied to their text and let them know we were canceling service since we aren't there, but whomever she was texting with refused to cancel our service and kept telling her that she needed to call in. Well she is busy working during business hours, and cant sit on hold for ten minutes waiting for someone just to tell them the same thing she said thru text. We both are busy in fact, but I had some time today and thought about it so I called in. After the first person didnt have authority to cancel the service he sent me to an account manager, who btw had no issue speaking to me regarding the account until I told him we were canceling. He asked the reason and then after I answered and he knew he couldn't rebuttal out of it, THEN he says that my wife needs to call for "security reasons". Obviously another stall tactic. I explained that my wife was offended by their ridiculous policy and that she will not be calling. I put the company on notice not to send anyone to any of our addresses and if you charge our card we will dispute the transaction. The rep then proceeded to get snippy and say that he was telling me what he could do. I advised him that I was the one that tells him what he can do, not the other way around since I was his customer ( but will obviously not be giving them any more business in the future after this nonsense) but couldn't finish the sentence because the rep hung up in my ear and was gone. Way to go quell!

I just purchased a new home and this gentleman came up to my front door unannounced stating that they had previously left a letter for us to continue service. Unfortunately, I fell for it and gave my credit card information and signed some paperwork on his phone. He asked me to text pest control AI and his personal cellphone. He has never serviced my home or any home in my neighborhood. I called the company and they are aware that this is happening and according to the manager will speak to a sales associate. So sad they are aware and allow this to continue please be aware of this gentleman and this company's tactics to obtain new customers

Please be advised this company will charge you $405 for a subscription. They contacted my son and they scheduled him for service. Before they came out he sent them texts letting them know he did not want a subscription. After telling them he did not want they showed up at his house when he was not home and serviced his property. I am not sure how it is legal to enter someone’s property after letting them know not to come. They have harassed him and told him they are sending him to collections for $405. He contacted the BBB and Quell told him they do not belong to BBB so they won’t do anything. He contacted the Arizona Attorney General. There are dozens of same reviews on multiple sites about this company. Be careful!

We bought a new house and Quell sales rep came to the door claiming that the previous owner had already paid for the month and it would only be a dollar service fee from us. He said if we continued with the service it would be 150 every 2 months. My wife told the guy that she would like for him to talk to me about it. He said that was no problem and he just needed a signature for the the guys to come out and spray for the month. He had his phone out , scrolled to the bottom where the signature line was and she signed. When I called the company to tell them we weren't continuing the service I was informed that we signed a 12 month contract where the first 2 months was $150 , after that it would be $300. Absolute deception and classic door knocking sales. Previous owner never had this service ethier. You would think that a company would rely on there ability to help customers but they are more interested in tricking people into 12 month contracts and charging them to get out of those contracts. Would never recommend a company that is so dishonest.

I recently bought a home. Salesman Fares Brigui, approached me to inform me that the previous owner had a contract with Quell with one more service. He told me the last spray was free of charge as it was already paid in full by the last owner, but I would have to give him my credit card information to service it. I told him I wanted to cancel immediately after they were done. He assured me he would. A month later, they took the $35/month fee from my bank account. I texted Fares for a refund and I didn’t get a response until I texted him again 2 days later. All he asked was for the account number but never confirmed it was refunded. While I know as a new home owner, I would eventually get solicitors, I felt I got scammed by him and the Quell company. Not only that, the guy they sent to spray the house, invited himself into the master bedroom without asking my wife (who was alone) to spray. Walking in nonchalantly as if it was his own home. Both salesman and worker highly unprofessional.