Parm's Landscape Management

Provider response

Amy,<br><br>We sincerely wish you would have reached out to us directly regarding this concern instead of publicly posting a 1-star review. Had you contacted us, we believe you would have appreciated the plan that was specifically put in place for this particular storm. For reference, during snow events our office is staffed and available 24/7, and you are always welcome to contact us directly at any time.<br><br>As you’re likely aware, this was not a typical snowfall. This event brought a significant accumulation of snow combined with high winds that created continuous drifting throughout the day and into the evening. Our team did make an initial visit early in the morning to keep the property passable. However, due to the ongoing drifting, we intentionally delayed the final cleanup visit.<br><br>The reason for this is operationally important: the final visit includes fully clearing and salting the entire parking lot. Applying salt while high winds and drifting are still occurring is counterproductive—it causes snow to stick and refreeze on the surface, ultimately leading to worse conditions. By waiting until the drifting subsided, we ensured the final service would deliver the best possible end result.<br><br>Our approach for this specific event was designed to balance immediate accessibility with long-term surface quality—keeping the site usable early on while ensuring the final outcome is clean, safe, and properly treated.<br><br>Please understand that we take the quality of our service extremely seriously. The plan executed for this event was intentional and based on experience managing severe weather conditions like this. That’s why it’s disappointing to see our reputation publicly criticized when there was a clear, strategic service plan in place.<br><br>We would welcome the opportunity to speak with you directly and provide further clarity anytime.

Provider response

We love being the talk of the neighborhood! 😊 Thanks for choosing us after seeing our work next door — we can’t wait to make your lawn look just as great!

Provider response

Years of projects and still going strong — we love it! 🌿 Thank you for trusting Parm’s time and time again. We’re glad the latest landscape project turned out great!

Provider response

Thank you for your business Barb. We are thrilled to hear you had an outstanding experience with both our landscape design team as well as our installation crew!

Provider response

Thank you for the great feedback! Draven knocked it out of the park (and politely, too!). We’re proud of our team and appreciate you recognizing the care they bring to every interaction. Thanks for the shoutout and support! ❄️🌱

Provider response

Thank you! We’re glad our team made you feel welcome. We appreciate you taking the time to leave a review.

Provider response

Andy,<br><br>We want to address several points in your review clearly and factually.<br><br>It is true that our employees no longer wish to service your trailer park. This is not due to a lack of professionalism or experience, but because they have been repeatedly sworn at and treated disrespectfully every time they come out to plow. It reached a point where our company has already formally asked property management to find a new snow removal contractor as soon as possible. Our staff should not be subjected to ongoing verbal abuse. Because we value and protect the work environment of our employees, the owner personally stepped in to take over servicing this account. With that said, be thankful that we are still providing the service in the meantime, even with the verbal attacks and attacks at our reputation continuing, or you would not have any snow removal service at all.<br><br>Regarding snow being pushed back at the end of the road: due to your previous concerns about plowing all the way to pavement edges, we were intentionally pushing snow farther back to create space for additional snow. With another snow event starting in just a few hours, this was done out of respect for you, so snow piles would not begin blocking your driveway in future storms. Unfortunately, this effort was once again met with more cussing and hostility toward the plow driver while he was actively trying to ensure future snow events did not block your driveway to accommodate your concerns.<br><br>As for lawn damage, our snow removal contract with your trailer park explicitly states that any lawn damage associated with snow removal is repaired at our expense in early spring after the snow season ends. You are attacking our reputation over something we have already contractually committed to fix. In reality, out of consideration for your prior concerns, we were intentionally pushing snow piles farther back onto lawn areas to help prevent your driveway from becoming blocked during future snow events. At times, doing this can result in lawn damage. Even so, we chose this approach specifically to be respectful of your needs—despite knowing that any resulting repairs would be our financial responsibility.<br><br>While we were making these extra efforts to accommodate you and protect driveway access, even at our own expense, we were once again met with yelling, profanity, and attempts to damage our reputation through these negative reviews.<br><br>At this point, if making a good-faith effort to push snow back far enough to prevent future blockages of your driveway results in our employees being sworn at and receiving negative reviews—especially when lawn damage is already addressed at our cost—then we will no longer push snow off the pavement at the end of the street moving forward. This will mean that future snow events may begin to block your driveway.

Provider response

Art, we’re genuinely sorry you feel frustrated, but this review is not an accurate representation of what took place.<br><br>To clarify for anyone reading:<br>Art lives in a trailer park where all homes are located on one side of the private road. Parm’s is contracted only to plow the roadway, and 100% of the snow is pushed to the opposite side of the street—away from the trailers. No plowed snow was placed in front of Art’s driveway, or anyone else’s.<br><br>When our driver was flagged down, he remained courteous, calm, and respectful, even as he encountered disrespectful, aggressive, and threatening behavior. He attempted to show Art the untouched (“virgin”) snow on the trailer side of the street—along with the large snowbanks on the opposite side—clearly demonstrating the direction of all plowing.<br><br>The pile of snow at the end of Art’s driveway was not created by our plow. It was created by the snow Art himself shoveled from his driveway and placed at the end.<br><br>It’s also important to note that the property owner does not contract us to clear driveways, only the roadway. Still, during the conversation, our driver explained that helping with one driveway would mean residents throughout the entire community would expect the same service.<br><br>Even so, there was a moment where our driver was willing to help Art as a courtesy—despite it being outside our responsibilities. Unfortunately, the verbal attacks continued, and our staff member appropriately informed Art that he could not remain there to help while being spoken to that way.<br><br>At Parm’s, we believe kindness goes a long way, and in this interaction, only one party demonstrated that.<br><br>We will continue providing the respectful, reliable service we are contracted to perform for this community.

Provider response

Thank you so much for the review! We’re happy to hear Shawn and Alex kept everything running smoothly — they take their downspout-burying duties very seriously (possibly too seriously 😄).<br><br>We’re glad they worked hard, cleaned up well, and kept communication easy. Thanks again for choosing Parm’s! If you need anything else, we’ll make sure to send the A-team back out!

Provider response

Thank you so much! We’re thrilled to hear you’re loving the retaining wall and pillar.<br><br>We appreciate you choosing Parm’s and are always here if you need anything else to complete the look of your outdoor space. Enjoy the new upgrade!

Provider response

Thank you so much for the kind words! 👏 We’re thrilled to hear that Scott and the Parm’s team made such a great impression. Your feedback means a lot to us, and we truly appreciate your support!

Provider response

Thank you for your kind words! We’re thrilled to hear that Scott goes above and beyond in caring for your property. 🌿 He’s truly an asset to our team, and we’ll be sure to share your feedback with him!

Provider response

Thank you so much! 🌿 We’re thrilled to hear your lawn looks awesome after just one season. Scott will be happy to know his hard work made a difference — we can’t wait to keep it looking great next year!

Provider response

Thank you so much for your kind words! 🌿 We’re thrilled to hear Scott’s dedication stood out during the 2025 season. He’ll be happy to hear your appreciation! Wishing you Happy Holidays as well from all of us at Parm’s Landscape!

Provider response

We’re glad to hear you’re well pleased! 🌿 Nothing makes us happier than happy lawns and happy customers!

Provider response

Grubs be gone! 🌱 We’re thrilled your lawn is back in tip-top shape. Thanks for trusting Parm’s to tackle the pesky stuff!

Provider response

Wow — sounds like Shawn and the Parm’s crew really nailed it on your project! 🛠️ From weed control and lawn care to patio power washing and paver resets, we love helping our clients tackle it all. We’re thrilled to hear they went above and beyond — your lawn and patio are looking fantastic! Thanks for trusting us to dig in and make it happen!🌿✨

Provider response

🌱😎 Thanks for letting us keep yours looking great all summer long. We really appreciate the recommendation!

Provider response

At Parm's, we pride ourselves on delivering outstanding service to our clients. It is unfortunate to hear that someone has received less than the best we have to offer. Although this review is not from the client we are directly hired by, we’d like to explain how attentive we are to resolving issues. <br><br>The area of lawn mentioned is mowed under contract with a large complex. We had no knowledge of extremely small individual tree seedlings that were planted in the middle of lawn areas between mowing visits. We also had no knowledge that the owner of this complex allows renters to install new trees themselves in the turf areas we are obligated to mow. We would have appreciated being made aware that tree seedlings were planted in the middle of lawn areas, as given that this tree was mowed over speaks how small it was and how easily it could have been missed by our mowing staff whom were given no notice to be mindful for these extremely tiny tree seedlings.<br><br>Any damage incurred, which is generally accidental, is reported immediately by our employees, and passed along to the owners.<br><br>Resolution was immediately made to repair the broken glass, as a contractor was hired by us within an hour of this unfortunate incident taking place. The contractor responded within a few hours to temporarily board the window up. We have been proactive with this repair as we have followed up with this contractor numerous times. The explanation we are being given by the contractor is that the replacement window was a special custom order and has been delayed for months by the manufacturer. Parm’s, however, did initiate the resolution immediately, as was done with the bench also, of which we have received no response yet from the owner as to the proper course of action. It will however be handled to the best of our ability along with the property owner when we receive a response from them.<br><br>We take quality, service, satisfaction and care of our clients properties extremely seriously. The employee that was responsible for these issues and had not performed to these standards is the exception and not the rule at Parm's, and has since had their employment terminated. <br><br>We appreciate the feedback received here, but wish it was more reflective of how we handle problems when they occur, rather than the problems themselves.

Provider response

Jen, getting proposals out to potential clients quickly is extremely important to us. We have looked through our system, and we have had appointments with 7 different people with the name Jen or Jennifer in the past 6 weeks. A proposal was sent out following every single one of these appointments. <br><br>Have you contacted us looking for your proposal? It's possible it may have ended up in your spam folder, or that we have an inaccurate email address for you. Due to this review being left without a full name, we are unable to look into this further.<br><br>If you reach out to us, we'd love to confirm that we have an accurate email address and resend your proposal to you.

Provider response

Each stump ground is scheduled to be ground, cleaned up, filled in and seeded during the same week. The only reason this does not happen is if there is a car blocking the access of our equipment when we arrive. Just as your own picture shows a vehicle blocking access to the area from the street. We make revisits to the stumps we can not access almost daily, so if you could please not block access from the street to these areas we can almost guarantee it will be completed within 24-48 hours. Additionally, your pictures themselves show fresh tire tracks on the pavement from one of our machines, so this does not at all resemble something that has been sitting like this for 4 weeks. Furthermore, this process is not destroying your grass. This process is grinding a stump, and establishing lawn in the city owned median. We have a GPS log of every visit we have made. If this indeed has been like this a while, I think you would be surprised as to how many attempted visits we have made to your particular area only to find access to these areas blocked by a vehicle - We'd be more than happy to share this information with you.

Provider response

This review is being left in regards to a project that our company isn't even involved in. We do not have a single employee on our payroll that is a part of the project Nic is upset about and have already communicated this directly to Nic. We even helped get him information from the company completing the work.

Provider response

Wayne, thank you for your willingness to have a phone conversation after leaving this review. As mentioned on the phone, we hold our staff to very high standards and expect them to be cleaning up after themselves better than this prior to leaving jobsites. If you choose to do business with us in the future (I hope you do!), please call our office with any concerns and we will be more than happy to send our team back out to address any concerns immediately.

Provider response

Robert - When you hired us to mow your lawn this year you sent back your proposal with weekly crossed out on our proposal and you hand wrote biweekly on our proposal form. I personally called you and informed you the reasons we do not provide a biweekly mowing service. The biggest reason that was expressed to you is because of how fast lawns grow in spring and fall, we take the quality of our service extremely seriously, and that lawns would look like a hay field because mowing just twice a month would not be able to keep up with the growth of the lawn. However, we did inform you that we do skip lawns that do not need to be cut and do not charge for these visits. The assessment that our management would not be pleased if a mowing visit is skipped is not an honest statement, as your lawn mowing was skipped a total of 5 times this year, and you were not charged. In regards to the visit on 10/24, our company sent you a letter just a few weeks prior to this visit to inform you we plan on continuing to cut weekly during the month of October to keep up with falling leaves. This letter explained how this plan avoids the need for our mowing clients to pay for leaf cleanup charges prior to us being able to mow the lawn. In the letter you received it specifically stated, "If you feel fall mowing should be handled differently on your property, please contact us." At no point did you reach out to us to express you would like your mowing handled differently than what we communicated our approach was for your property. Additionally, at the time our mowing crew finished mowing your property on 10/24 they had to blow the clippings off the hard surfaces. This would not have been the case if the mowing was not needed. You did email us a picture showing no clippings left over your lawn surface after the mowing was completed. This is a normal quality requirement our mowing clients have for our company. Our clients do not want unsightly visible clippings laying over their lawn at the time a mowing visit is completed. This review is being left after my office emailed you encouraging you to seek another provider next season that does not hold the high quality standards that our company does.

Provider response

This review is being left by a former employee that was employed for under 2 weeks before he was terminated.