About this provider in Wenatchee
Founded in 2006 by Inland NW Resident Jacob Borg, Pointe Pest Control has grown from a single office in Spokane, Washington, to multiple locations throughout Washington, Idaho, Oregon, and Montana. Today Pointe employs an impressive group of experienced and knowledgeable professionals committed to problem solving and…
Rating breakdown from customer reviews
4.9
2,486 reviews
Customer reviews for Pointe Pest Control - Wenatchee
Lisa W
Pointe Pest Control was friendly and informative throughout the entire process.
Provider response
Hello Lisa! Thank you for your five-star review. We are thrilled to see that you enjoyed our pest control services. We are dedicated to meeting our 5-star standard with each client, and we are so glad that we achieved this with you! If you ever need anything, please don’t hesitate to contact us. Have a wonderful day!
Lorna Osborne
ANTS I gave them 2 stars because if they don’t want to do a job, like go in the crawl space, they will make excuses to not do it . One operator said they don’t do crawl spaces , I called a representative and he assured me that was not true and would send a different guy out the next time, and didn’t know why their guy would say that. The next time i requested it, they sent out a guy that said he couldn’t go under the house because he had just had knee surgery. Right. Our contract was up, so I did not renew it, they told me they would send someone out the following Monday to complete the job, and then they used the canceled contract as an excuse to not finish what they promised. Ants love moisture and insulation under your home. Buy “ Home Defense “ at Home Depot and save your money. Hire local. These guys are out of TX.
Provider response
Lorna, thank you for your review. We sincerely apologize for your negative experiences with our ant services and completely understand your frustrations with our miscommunications. We respect your decision to cancel and appreciate your feedback as we continue to grow and improve, but we want to assure you that we are local to Washington and the Pacific Northwest. Please feel free to contact us if you need anything in the future. Again, we apologize for your frustrating experiences, and we hope you have a great day.
Mary Wright
Jonathan was meticulous and thorough about his work. And he listened carefully to our requests as he had not serviced our property before. Thank you Pointe Pest for excellent service and providing technicians who do the job well.
Provider response
Hello Mary! Thank you for your five-star review. We are thrilled to know that you enjoyed our pest control services. We strive to exceed expectations through our efficient treatments, and it means the world to us that we achieved this with you! If you have any questions or concerns, please feel free to contact us at any time. Have a fantastic day!
Ester Fredrickson
Great service. Robert was very helpful, knowledgeable and helpful.
Provider response
Thank you for your five-star review, Ester! We are dedicated to providing efficient solutions for each pest concern, and it is truly our pleasure to work with you to keep your space pest-free. We are always here when you need us! Thank you again for your positive review, and we hope you have a wonderful day!
The Borellas
Consistent and reliable. Fast and timely.
Provider response
Hello The! Thank you for your five-star rating. Your complete satisfaction with our pest control services means the world to us, and we look forward to continuing to keep you pest-free! It is truly our pleasure to serve you. Thank you again for your positive review, and we hope you have a wonderful day!<br>
Mandie White
Dan was so helpful and knowledgeable. He addressed all our concerns and didn’t minimize them at all while giving real solutions and suggestions. Couldn’t be more pleased with the services we receive.
Provider response
Hello Mandie! Thank you for your five-star review. We are thrilled to see that you enjoyed our pest control services. We are dedicated to meeting our 5-star standard with each client, and we are so glad that we achieved this with you! If you ever need anything, please don’t hesitate to contact us. Have a wonderful day!
Sissy Wittman
Always GREAT SERVICE! GREAT price, gets the job done. We have been with point pest for 2 or 3 years now. Lee, thank you!
Provider response
Thank you for your positive rating of our pest control services! We are thrilled to know that you had a five-star experience with our team. Your complete satisfaction with our services is always our top priority, and we are happy to solve any pest issue that you may have! Please don’t hesitate to contact us with any questions or concerns. Have a wonderful day Sissy!
Nancy M
Great service. I am glad that Gavin checked in before going into the backyard. We have a birds nest with a baby Oregon junco family in it and I was able to ask him to avoid it.
Provider response
Hello Nancy! Thank you for your five-star rating of our services. We are glad that our team provided productive pest control services for you. We strive to not only meet but to exceed expectations, and we’re thrilled that we achieved this with you! If you ever need anything, please feel free to contact us at any time. Have a great day!
Kristine Sims
Always excellent! Attention to detail in the problem spots. Thank you!
Provider response
Hello Kristine! Thank you for your five-star review of our pest control services. We are so glad to see that you had a great experience with us. It is our pleasure to keep you pest-free! If you have any questions or concerns, please feel free to reach out to us at any time. Have a fantastic day!
Karin Shriver
Zeke is my favorite Technician. He remembers every crook, cranny of our home. Always asks if there anything else that needs attention. He always asks if Angus our dog is locked inside. (Angus thinks Zeke is here to toss a frizbee with him and Zeke knows we don’t want Angus exposed while Zeke is trying to spray. Give Zeke a big fat raise. He deserves it. Thanks, Karin
Provider response
Hello Karin! Thank you for your five-star rating. Your complete satisfaction with our pest control services means the world to us, and we look forward to continuing to keep you pest-free! It is truly our pleasure to serve you. Thank you again for your positive review, and we hope you have a wonderful day!<br>
Jan
Great customer service and the estimators were knowledgeable and explained the process. Alex came out within 2 days and sprayed the nest and this morning I went out and don’t see any activity. The service is guaranteed for a month with the promise of a check-in call in two weeks. Very professional but maybe a little overpriced, though I don’t know because I’ve never had this problem. I would recommend the company to others.
Provider response
Thank you for your positive review, Jan! We are thrilled to see that our team provided five-star pest control services for you. It is our pleasure to serve you, and we look forward to continuing to keep you pest-free. Have an amazing day!
Heather Aliulis
It's been constant rescheduling with this company and now I've been ghosted. I sent this email today to the company and honestly wonder if I will get a response. My last cancellation by them was a week ago. I told the service person who apparently got injured to have the office reschedule ASAP. Have not received any contact despite me reaching out. Good afternoon, I am quite disappointed in the service I have received from your company. June 19th - I received a text from your company for an upcoming appointment on June 22nd. I immediately responded that I was not in town and it would need to be rescheduled. Later that day I received a text confirming my cancellation for June 22nd. June 22nd - I am out of town and got a message from your employee John that he was at my house. I explained to John that I cancelled the appointment on June 19th. No one told him. On June 23rd I received a text regarding rescheduling. Rescheduled to July 9th. July 9th - I received a text message 1:26 pm from your employee, Chris, that I would need to reschedule because he thought he tore something in his knee. I responded to him with my sincere concerns for him. July 10th - I texted 2 messages about rescheduling and that I needed it ASAP due to increased spider and ant activity. I have not received any response other than our automated message on those two texts. This is poor customer service on all accounts and miscommunication within your company. I have since had to purchase my own pest control products to take care of the issues since your company has dropped the ball. I have been responsive to every text and call from your office, yet I am not getting the same courtesy. I guess I need to look elsewhere for pest control services. I would like you to forward this email to your company owner/manager for a response to me no later than Monday, July 20th. Thank you, Heather Aliulis
Provider response
Heather, thank you for your review. We sincerely apologize for the lack of communication and scheduling issues you've experienced. Barrington will call you soon to discuss these issues and help connect you with our office team to get everything back on schedule. We appreciate your feedback on this matter, as we completely understand the importance of communication and proper scheduling. We will use your feedback as a training opportunity to ensure these issues are fully resolved and do not happen again. We look forward to speaking with you soon, and we hope you have a wonderful day.
Sandy Burdick
Spray seemed wetter the usual & was not here very long not sure if he did the back of the house or under the deck. We did not have him come in due to company to do top part of the deck (deck is 2nd story).
Provider response
Sandy, thank you for your review. We are concerned to hear that your recent service was not up to our 5-Star Standard. Our Service Management team was made aware of the situation and is looking into it to address it appropriately. If you would like to discuss this situation or request a re-service, please don't hesitate to contact us. We apologize for this negative experience, and we hope you have a great day.
Chris Burckhardt
Professional and efficient. Would recommend.
Provider response
Thank you for your five-star review, Chris! We are dedicated to providing efficient solutions for each pest concern, and it is truly our pleasure to work with you to keep your space pest-free. We are always here when you need us! Thank you again for your positive review, and we hope you have a wonderful day!
Tom Moro
Jon was so professional, attentive, knowledgeable and very, very, very kind.
Provider response
Hello Tom & Seara! We are thrilled to see that you had a five-star experience with our pest control services. We truly value you as a client, and it is our pleasure to keep you pest-free! Please don’t hesitate to reach out if you ever need anything. Thank you for your positive rating of our services, and we hope you have a wonderful day!
Elaine Godfrey
Our technician was very helpful and polite.
Provider response
Elaine, thank you for your glowing review of our pest control services! Our top priority is always complete client satisfaction through our services, so we are thrilled to see that we achieved this with you! It is our pleasure to work with you, and we truly appreciate you as a client. Have a pest-free day!
Terria Wallace
Juan and his partner, were excellent. They listened and completely the job professionally.
Provider response
Hello Terria! We are thrilled to see that you had a five-star experience with our pest control services. We truly value you as a client, and it is our pleasure to keep you pest-free! Please don’t hesitate to reach out if you ever need anything. Thank you for your positive rating of our services, and we hope you have a wonderful day!
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