About this provider in Snohomish
Guard Pest Control is a locally owned pest control company proudly serving Snohomish, WA and surrounding Snohomish County communities including Monroe, Woodinville, Lake Stevens, Bothell, & Woodinville and beyond. We specialize in residential and commercial pest control, including ant control, spider control, rodent…
Rating breakdown from customer reviews
4.9
292 reviews
Customer reviews for Guard Pest Control
Jeff Ward
I found the Guard Pest Control Team great to work with. I would give them my highest recommendation.
Provider response
Hello Jeff, We are honored to have received such an amazing 5 star review from you! It was our pleasure to start service at your home and we look forward to keeping you protected!
Peter W
We had a great experience using Guard Pest Control. Richard was very thorough and knowledgeable. The price was reasonable and better than a few other pest services we called.
Provider response
Thank you so much for the kind review! We’re really glad to hear you had a great experience and that Richard took good care of you. We truly appreciate you choosing Guard Pest Control and supporting our small, local business!
Critical Drew
Really great experience. Appointment setting was easy, and the person I spoke with was very helpful. The technician Richard who came to my house did a really great job of explaining the issues at my house, and explaining the strategy and solutions.
Provider response
Thank you! We're glad to hear you had a great experience and found the appointment process easy. We'll be sure to pass along your kind words to Richard.
Mike
Richard exceeded expectations
Provider response
Thank you, Mike! We're glad to hear and appreciate your feedback!
Michael Phan
Quick response from the team for a yellow jacket nest that seemed to be forming in between my walls on my 2nd story eave. Team was quick to come out within 2 days (originally planned for the weekend but they contacted me about a last minute opening a day early which I was more than willing to accept). Christian did a great job explaining what he was doing while being personable. Explained the purpose of their traps and the products used and provided confidence in the experience. Previously we would hear tapping from the yellow jackets in our bedroom on the other side of the wall they were flying in and out of, that night it was finally quiet again. We were already seeing significantly less activity that night and next morning there were no longer yellow jackets flying in and out of the eaves. Thank you so much!! Seems like one time treatment for wasps/yellow jackets is $300 with a 60 day guarantee. But similar work is done with the no contract $199 initial with $59 per month charge for quarterly treatment which we ended up opting for since this seems to be a continuing issue every year. They use a sprayer and are able to hit all areas of the eaves, even some high points which I appreciated. I was initially skeptical as some of my research lead to treatment requiring dusting or even getting a ladder up to inspect the entrance site. My situation may not have warranted that method so the spray method works and is safer for their crew.
Provider response
Thank you, Michael, for your detailed feedback and for recognizing Christian's efforts. We're glad to hear the treatment made such a positive difference in your home. Your trust in us is truly appreciated!
Sara Palmer Ernst
Great company. They did exactly what they explained, were very responsive and were able to fit us in quickly. Wasps were gone and will stay that way
Provider response
Thank you, Sara! We appreciate your kind words and are glad to hear that we could help with your wasp issue quickly and effectively. Your satisfaction means a lot to us!
Sarah Lo-Panther
Awesome! So much more friendly and easy to work with than the other companies we talked too; great work too!
Provider response
Thank you for the fantastic review Sarah! Your feedback means a lot to us!
David Forman
I contacted Guard Pest Control two weeks ago about a ground nest of Yellow Jackets that had established itself in front of our home near our front door. They were able to book an appointment for me only two days later for first thing in the morning. Communication prior to their arrival was great and I received a text notification that they were about 20 minutes away. Christian arrived on time and we spoke briefly about the issue. He surveyed the rest of the yard and house to see if there were any other nests or issues and found none. He quickly got to work spraying the ground nest and told me he felt pretty confident they'd be gone by the next day, but it could take a week. I was skeptical of the one day claim, but hopeful. For the remainder of the day, the Yellow Jackets continued to come around, but they seemed quite confused. The next day came and.....NO YELLOW JACKETS. Not one. LOL. Christian was right! Besides being right, Christian was very friendly and answered all my questions and concerns. As for the price for this service, it was $300. That seemed a little high to me, but honestly, I really don't know what the going rate is as I haven't had to hire an exterminator before and I just wanted those pests gone and the Yelp reviews were very positive. It was worth it to me and I highly recommend Guard Pest Control.
Provider response
Thank you, David, for sharing your experience! We're glad Christian was able to address your Yellow Jacket issue promptly and effectively. Your recommendation means a lot to us, and we appreciate your trust in Guard Pest Control.
Pamela Green
The office was very helpful and got me scheduled quickly. The tech kept me informed of his arrival time, and was quick and professional. And my yellowjackets are gone - yay!
Provider response
Thank you, Pamela! We're glad to hear our office was helpful and that the tech provided great service. It's fantastic that your yellowjackets are gone!
Dwight & Ann Bond
This is the 2nd time we’ve had someone come from Guardian Pest Control. As was the case with the first tech, this one also came at the designated time, was cordial, explained what he would do, and answered questions I had. The only difference is that the first time about a year ago required more time in order to fully solve the problem and this time today was quite short and simple. My only suggestion to the company is to come up with a way to have part of the cost (beyond a flat rate for transportation to the job) reflect the actual time taken and the difficulty of the job. The 60 day warranty following the job, during which a call for additional service at no charge may be requested, is excellent and appreciated!
Provider response
Thank you, Dwight, for your thoughtful feedback and kind words about our team and the service you received. We appreciate your suggestions and are glad you found our warranty beneficial!
Brian McMurray
Very professional
Provider response
Thank you, Brian, for your five star review!
Ramin F
Richard Bauer from Guard Pest Control showed up promptly to handle a hornet problem in my front yard. He quickly and efficiently eliminated the nest and went above and beyond by offering solid, practical advice on dealing with everything from ants to rodents and hornets. Professional, knowledgeable, and thorough—highly recommended.
Provider response
Thank you, Ramin, for your fantastic review! We're glad to hear Richard provided you with prompt and thorough service and valuable advice. Thanks for your recommendation!
Eriko Fukuda
Christian was here. He looked all around the house, attic, crawl space very carefully. He explained those needed to fix. He was super kind and polite and he is very professional person. He made me feel safe even though we encountered mice. I highly recommend to other people. Thank you
Provider response
Thank you, Eriko, for your kind words about Christian's professionalism and thoroughness. We're glad he made you feel safe and provided the support you needed. Your recommendation means a lot to us!
Elizabeth Andresen
Positive experience. Technician was friendly and helpful. Willing to check bait in traps in basement.
Provider response
Thank you for the review Lisa. Please give us a call at 206-486-1110 if you have any questions or other issues.
Jacob Duncan
Came out several times with little to no results. Complete waist of time. Now they act like debt collectors, they won't stop calling and texting. Completely unprofessional.
Provider response
Hi Jacob I am sorry about your experience with the pest control company that you hired. I have tried to look up your name in our database but I have found no file with your name attached to it. I think you might have the wrong company. If you could call our office and give us an address that we could look up and if you are our customer I would love to talk to you and see what went wrong and why you are still having issues.
Yessica Rico
I canceled my service and still got a fee for the cancellation.The guy said he would remove the spider webs and never did. My house got infested with lots of spiders, THE WORST.
Provider response
I am sorry, I think you might have the wrong company. I looked your name up in our system and I could not find anybody with your name. Please call our office and we can look it up by the address but it looks like we do not have an account with your name associated with it.
Dusty Worley
He showed up on time , explained everything, listened to out concerns, and did the job wonderfully. when we came home and waited a few days still no fleas. so far we have not had any problems
Cory Yalowicki
Unfortunately I have to leave this negative review. I paid to have my house sprayed for ants in March, right before coronavirus hit and everything was shut down. They promised to come out and respray after the first application if the ants come back but I didn't feel comfortable having someone in my house during the shutdown. The ants are back in full force and they're saying they want to charge me full price again to come out because it's past 60 days. Not right.
Provider response
Good Afternoon, As we have previously responded in other locations and as the owner of Guard Pest I wanted to research and respond to your review. It does appear we treated your property the first part of March and as is standard for all of our services also provided a 60 day warranty which would have extended to May 2. We also provided information regarding regular maintenance as the type of ants found were likely to reoccur without regular exterior treatments. It also appears you elected to not choose the plan for ongoing protection. We do understand the concerns regarding COVID and have taken significant precautions to ensure the safety of our customers. Unfortunately at the time you did reach out to us it was August and well past the original guarantee period. At no point prior were we contacted or notified re: any continued issues or concerns for treatment because of COVID. Had these concerns been raised within the stated time period we would have been able to provide exterior treatment, bait stations with contactless delivery, or offer treatment with our technicians in appropriate PPE. However, as was explained by our office it was well over 5 months from the original treatment date and we would need to charge for a new service at this time. Our office did extend an offer for a discount for the service.I am sorry you have concerns with our process and our goal is to always resolve the pest concerns of our clients. We offer one of the longest guarantees for service in the industry and would have been glad to address your concerns for safe treatment but unfortunately we cannot extend our guarantee for indefinite periods of time without communication during the covered period or an ongoing contract.
H Nitardy
Charged $249, did no inspection. Did not do what they said they were going to do.. I called and told the receptionist that I was going to cancel my service after being with this company for 2 years for another issue and she didn't even care why. Would not recommend them
Provider response
Hello Mr Nitardy! We would love to have talked with you about your concerns our receptionist did let us know you had requested to cancel your service and we reached out to both your personal number and onsite number but never heard back. Our guarantee is customer satisfaction so if we fail in some way our promise is to make it right. We know this was some time ago but we are always glad to resolve any concerns and would hope to have the chance to do so. Thank you! Kevin Taylor - Owner - Guard Pest Control
Michael Gates
Very thorough, explained the treatment process, how it worked and made sure all my questions were answered.
Bryan Blakeney
Update: Refunded $250 that I requested since I felt I got about $100 worth of service. I am satisfied with the outcome all things considered. Price for service is $350. This is supposed to include 90 days of followup, which I confirmed was supposed to happen about every 2 weeks and that they would be responsible for calling me and setting them up. Kevin has only come out once since I hired him to place the initial traps at the end of April, and we've caught only one mouse that by the time he came out was nothing but a poof of fuzz after the maggots got done with it. I've got 1 month left on my 90 days and I'm quite upset that I've been allowed to fall through the cracks after spending so much money and the assurances they gave about what I was paying for. I have no idea what the status of my traps are. I had a bout of blow flies a week or so ago so, I wouldn't surprised if another mouse has been allowed to harbor maggots and hatch them in my basement again. They get 2 stars, but only because when they did come, they've been knowledgable and have given good advice, but apparently that's where their service ends. Frankly could have gotten that advice on Youtube and the internet for free. But I thought I was paying for a service to have my problem taken care of and followed up on with them maintaining their placements for 90 days. So far though the flys and maggots have done a better job of keeping tabs on the dead critters caught. Thank god for them or it might stink to high heaven in here.
Provider response
Thank you for the update. We apologize again that it seems there was miscommunication regarding the frequency of service. As we had discussed the service would unfortunately be much more costly if it included an automatic visit every week for three months. Our commitment and highest priority is customer satisfaction and resolution of your pest issues. We always will guarantee our work by making it right or refund service costs. We are hopeful we have done so in your situation and we wish you the best. Kate Taylor - GPC Owner
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