About this provider in Shelton
Madrona Pest Control Services is a family owned and operated business. We understand each individuals needs to ensure your pests are eliminated. Combined we come with over 11 years of extensive industry knowledge to get the job done right.
Rating breakdown from customer reviews
5
101 reviews
Customer reviews for Madrona Pest Control Services
Leslie Dunbar
The whole team of Madrona Pest Control is the best from your first phone call to your first visit. Michael is outstanding so is the owners. You can't go wrong with this company take it from me I know
Provider response
Thank you Leslie, we appreciate you.
Eileen Wolf
Showed up on time, professional and detailed. Great explanation of the situation, how to resolve it and the estimate. Followed up promptly with an email invoice of concerns and I would recommend this company if you have any issues with rodents
Julia Marconi
Excellent service! Michael lets us know when he is coming, gives us updates, and provides all around great service. Highly recommend.
Joshua Glazier
They were great! Very considerate and punctual. Handled all problems and very knowledgeable. Highly recommend.
Carolyn Brooks
These guys are always polite and kind, quick on their response and effective in getting rid of our pests. We have a service contract and I can always call in between service visits if we have an issue and they are out within a couple days. They call before they come so I can open gates and keep pets in. They knock on my door when they arrive and make sure they know the problem. They work efficiently and are respectful of our property. We could not ask for a better service or service play. Their rates are very reasonable for their services. Very happy with them for several years now.
Rena Dyer
Great service! Friendly and professional
John Barrett
Fantastic company- timely, professional, friendly and works hard to meet customer needs/concerns. Recommend in highest possible terms!
Michelle Curtis
We reached out to Madrona Pest Control for a mouse problem. Nicole answered our call promptly and with curtousy. The service tech Michael, he is great! He is easy to talk to, very knowledgeable, and explained everything he was doing. With in 2 days our mice were evicted and have stayed gone. If I could give Madrona more stars I would. I would recommend them to anyone, and use their service from here out! Thank you Madrona! You all are amazing!
Steve Illman
Michael does a great job. On time and thorough. Should get 10 stars!
paul grage
Cant believe its taken me this long to write this review. Our tech Michael is phenomenal!! We had another company come out and it was just subpar service, called Madrona up, Michael came out and i explained our situation and he got to work right away, going above and beyond what i was expecting. Highly highly recommend them!!
Ainsley Walden
I had a horrible infestation of mice on my property. I called Madrona Pest Control. They came out the next day and advised on the best and safest way to get rid of them. Well, it worked! Within a few days, no mice! I like to shop local, they impressed me with their service. Very friendly and professional.
Steve A
We couldn't be happier with Madrona they always call before they get here they're very clear on what they're doing and they listen to anything we have to say about pests. We had a very bad in-ground bee problem they were out the next day took care of the in-ground nest and a few nests that were above in our rafters. We have been using them for our regular service so when I went to pay they told me it was already included in my service highly recommend them.
Ron Forest
Great job of protecting our home from rodents. During the inspection under the house the tech noticed water dripping from a pipe. He took pictures and it turned out it was from our water heater drip pan. After checking the water heater we discovered it was leaking. We had to have it replaced as it was rusted through. That inspection saved us from further damage that would have happened if that leak wasn't found. Thank you for going above and beyond. Highly recommend this company.
Provider response
Thanks for the review Ron! We are happy to tackle your rodent needs.
KoolKat Martinez
I love working with your company as communication is important and each time I send a work order, I get a response of when you have it scheduled, follow-up and work completed. Keep up the good work.
Provider response
Thank you for taking the time to leave a review! Madrona Pest and the crew are happy to help.
Alyssa MacNeil
Very professional, helpful and willing to answer all my questions. Which were plentiful. Very prompt in response to my call and thoroughly explained everything that was being done. Shane is a pleasant and knowledgeable individual who seems to genuinely care about the outcome for his customers.
Provider response
Thank you for taking the time to leave us a review. All of us at Madrona Pest Control appreciate it!
Holly Offen
I'd like to give special praise to Shane (I think that's how you spell his name). He came out to our business to begin treating our property for a spider infestation and I cannot express how patient, knowledgeable and kind he was. He offered a clear explanation of the service, time frame and price. Thank you, Shane and Madrona.
Provider response
You are very welcome Holly! Thank you for allowing Madrona Pest Control to serve you
Sherry LoSapio
Shane was super knowledgeable, helpful and reassuring when handling my rodent problem. Thank you so much for the quick and thorough service! Highly recommend!
Provider response
We were happy to tackle your rodent concerns. Thank you Sherry!
Tyler Hampton
We’ve been using Madrona Pest Control for regular service at our property, and they’ve been fantastic from day one. Shane and his team are always prompt, professional, and super thorough. It’s a huge relief knowing we don’t have to worry about ants, spiders, or rodents thanks to their consistent care. Shane is knowledgeable and really takes the time to explain what he’s doing, which we appreciate. As a local business owner myself, it’s great to support another Shelton-based company that truly takes pride in their work. Highly recommend Madrona to anyone looking for reliable pest control in Mason County!
Provider response
Wow! Thank you Tyler for your glowing review. We are happy to take care of your rodent and insect concerns!
M Brown
Horrible customer service.
Provider response
Hello Marlo, we are very sorry that you feel we did not provide great customer service. As a small local business, as I am sure you can understand we rely on prompt payments for services. We accommodated your circumstances, and extended your late bill by 90 days as well as your warranty for services. Unfortunately when we followed up with you for payment at over 90 days and service, you were unable to pay and hung up with our office when we explained in order for us to continue servicing the property we would need payment. When customers do not pay their balances, and we cannot properly maintain services it is our policy to discontinue services and pick up our equipment. From one small business to another small business we found this review disheartening. We wish you the best and search for a new pest control company.<br><br>Warm Regards,<br>Nichole & Shane
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