Pointe Pest Control - Longview

As always, the service employee arrived on time and did a thorough exam. We are always pleased with your service..

We receive quarterly services from Pointe Pest and our interaction with TJ has always been great. He is courteous and accommodating. Thanks for your service.

Eric showed up on time and was courteous and efficient.

I recommended them to a client. They are very friendly and good at sales, but the service & transparency was well below expectations. I did not get the indication after payment was made upfront that they even cared to solve the problem.

Ryan is awesome. Everyone is always so professional and friendly and they always provide a lot of information and answer questions completely. So knowledgeable!

Alex did an awesome job. Showed him our problem and immediately went to work explaining what he was going to do. Asked multiple times if I had any questions. Sprayed indoor and outdoor Would recommend Pointe Pest Control.

Always looking to our best interest!

Both Dan and I enjoy having Gavin come and service our property! He is very thorough in his spraying and keeping the pest off our property! He does a great job!!!

Very thorough. Polite and our dog liked him.

He is a great guy, but i do not feel. !!! I get a good value for my payment. Will have to cancel...

I asked for an inspection as someone not a pest con trol person said we had "baeam beetles and corpenter ants. I wanted an experienced , knowledgable person to come out and tell me if I needed his sevice. He sent a inexperienced person to spray.

Unfortunately they keep missing the most important places to spray and we still have wasps!

I believe Pointe Pest Control uses sneaky tactics to get business. Basically ignoring my request. After a rep reached out to me via text, I specifically requested a one-time pest treatment, which we had done a year or so ago. I asked for a quote for one-time treatment. We discussed one-time treatment had to be Friday of the following week. Quote I received via text, was quarterly. When I declined and explained I only wanted one-time, he texted back a lower quarterly treatment. At that point I received an email bill quoting cost of quarterly, monthly and yearly cost of treatment. I responded, again, I wanted a one-time quote. I then received an email bill for $0. Next I received a verification text verifying our treatment appointment for the next Thursday for a quarterly treatment. I texted back I already discussed Friday only for a one-time treatment and it had been verified earlier, except for a quote which I never got. I then received a text saying they misunderstood and they don’t do one-time treatment and will cancel my appointment. And the thing is, after so many texts and emails, they should have initially told me they don’t do one-time treatments but they didn’t let it go, just kept sending quarterly info over and over and over. And again….I had a one-time treatment a year or so ago. Seems like they kept communication going hoping I’d cave and finally agree to quarterly.

Terrible. Very quick to take our money. We just purchased a new home that came with an ant problem apparently. This lead to our search of pest control. We called multiple pest control places and Pointe Pest was the quickest to respond and give us an estimate, and they were "reasonable". We decided to go with them - it took them about a week to come out to us. Seemingly they were professional, but the guy told us "it may take up to 2 weeks to see ants disappear, but it should last 3 months to your next treatment". Okay, fine - the entire 2 weeks we did see ants. After the 2 weeks they disappeared for 4 days and they came back. We called them back and a week later they were able to send another tech (meanwhile we are trying to kill them and keep them from spreading throughout the house). The guy showed up and left within 10 minutes, but told me he sprayed. They then charged me AGAIN (though i was told i would not be charged, my card says otherwise) Fast forward, a week later and we still had ants (they never left this time). Both my husband and I called separately and sat on hold for 3.5 hours EACH but was never able to get through to someone. I then packed up my kid and drove to the address provided by Google only to find that they were no longer there and by talking with other tenants in the building, it was more of a "Virtual office" where no one actually ever was, they just rented it to make it look like they were local. The tenants told me I was not the first to come looking for them. I called back and sat on hold for 2 more hours before i was transferred to an answering service that was located out of state. They were no help, and they couldn't tell me where the office was. I attempted to send an email to the email address provided on the contract and it bounced back as "undeliverable". I tried all avenues to get ahold of someone and absolutely could not. I went online to their customer portal and deleted all forms of payment. We then had to call a local business who was able to come out same day. Within an hour of deleting payment methods online, they FINALLY called back. We immediately terminated our contract with them, but now they are harassing my husband with phone calls. I've tried again to call them and ask them to stop harassing us but once again, no one answers the phone. You have to go through "New Service" to talk to someone. This business is a scam and they do not complete the services they promise. Once they get you under contact, don't expect any kind of decent customer service or quality product. Absolutely ridiculous.

Terrible billing department! Edit: they made it so hard to pay their bill. The online portal links would expire after 24 hours and there was no auto billing option! Eventually they tried to send me to collections, without contacting me ahead of time, over a less than $100 bill I did not receive. I was a customer for over 5 years and paid every bill. There are tons of exterminators in town, do yourself a favor and use one that has a modern billing system

In purchasing an investment property, the appraiser wanted a general contractor to come out and inspect the property before he would sign the appraisal. The GC said we should have a pest control inspection done to check for termites, because there was evidence of a past infestation. The current renters had also told me that there was a past infestation that was treated. I decided that I would back out of the purchase if there were active termites or carpenter ants. I contacted Point Pest Control and their employee Brant Ward came out and inspected the property. My realtor was there and said that Brant did not go into the crawlspace, and only walked around the perimeter of the property. They together called me on the phone and Brant informed us both there were no termites or carpenter ants. He said there was evidence of rodents and sugar ants and that he would send me over a quote to treat those. I proceeded with the purchase of the property based completely on trusting the professional report of Point Pest Control informing me there were no active termites. Within one month of purchase, I crawled barely two feet into the crawlspace and I could see the termite damage and termites. Brant never recommended further inspection, but assured me there was no active infestation. Once I removed the bottom plank of siding on the house, termites literally started falling from the walls. I would lightly tap on the siding and termites were falling out. I contacted Point Pest Control and they came out and picked up the dead termite bodies and confirmed they were indeed termites, but that they were dampwood termites and I just needed to fix any leaking plumbing and they would die. They said there was nothing they could do. I pushed back and said the point wasn't HOW they got there, but that they were there, and Point Pest Control did not identify them, even though the infestation was huge and obvious. They reiterated that there was nothing they could do and left.

Had service over a week ago, with a new person who had not been to my home before. Employee only asked for access to my backyard, did not want to know where or if we are seeing ants at all. As a result, I now have ants streaming into my kitchen worse than before the most recent service. To compound my frustration, I later found unrequested had been thrown on my washer and dryer, without a word to me. Insecticide should never be left around my home without my knowledge. POINTE stated they would investigate my concerns, but I have not heard back from them, the ants are worse than before, but they sure are after me to pay up for work they didn't do. UNACCEPTABLE.

Technician showed up at our home wearing dirty clothes and smelling like cigarettes. He said he would be unable to perform our service because we had a late bill. I paid our bill through our online Bill service while the technician waited. This happened on a Friday afternoon. On the following Monday, I got a message from a collection agency saying I was being turned over to collections. Now I can’t get through to anybody at their office to try to straighten this out. I’ve been on hold for 35 minutes with no answer.

The exterior service was fine. The communication between customer service and the actual home servicer is always poor. The inside of our home was suppose to be serviced but wasn’t. My initial service was suppose to include indoors as well but communication was lost then also. Again, the gentleman that serviced my home was great and it’s likely not his fault that he wasn’t aware the indoors was suppose to be treated.