About this provider in Centralia
Founded in 2006 by Inland NW Resident Jacob Borg, Pointe Pest Control has grown from a single office in Spokane, Washington, to multiple locations throughout Washington, Idaho, Oregon, and Montana. Today Pointe employs an impressive group of experienced and knowledgeable professionals committed to problem solving and…
Rating breakdown from customer reviews
4.9
1,204 reviews
Customer reviews for Pointe Pest Control - Centralia
Norma Wallace
Also got tips of what I could do inside my house, very helpful.
Provider response
Hello Norma! Thank you for your five-star review. We are thrilled to see that you enjoyed our pest control services. We are dedicated to meeting our 5-star standard with each client, and we are so glad that we achieved this with you! If you ever need anything, please don’t hesitate to contact us. Have a wonderful day!
Paul Franzwa
Mathew did a great job as always. Explained where he was treating around the house and yard. Thank you Mathew!
Provider response
Thank you for your five-star review of us! We are so glad that you are satisfied with our pest control services, and we hope you continue to enjoy the results of our treatments! If you ever need anything, please don’t hesitate to reach out at any time. Have a pest-free day, Paul!
Cindy Bowling
Matthew was polite and considerate, moving the outdoor cat bowls to keep spray out of them. He came in the kitchen and dealt with the ants in there and then did Pointe’s typical through job outside, dusting cobwebs off the fixtures and spraying around the foundation. Thanks to quarterly Pointe servicing my home is practically bug free. (Ants sometimes find the kitchen again late in the quarterly cycle). Far fewer indoor spiders, which I appreciate.
Provider response
Cindy, thank you for your glowing review of our pest control services! Our top priority is always complete client satisfaction through our services, so we are thrilled to see that we achieved this with you! It is our pleasure to work with you, and we truly appreciate you as a client. Have a pest-free day!
Yulissa Infante
Very nice and professional people. Very pleased with the results!
Provider response
Hello Yulissa! Thank you for your five-star rating of our services. We are glad that our team provided productive pest control services for you. We strive to not only meet but to exceed expectations, and we’re thrilled that we achieved this with you! If you ever need anything, please feel free to contact us at any time. Have a great day!
Joyce Crettol
Always dependable, always effectively communicative. That was the case with this servicing, also. The service technician was very polite, communicative, and thorough. He addressed our needs appropriately and caringly. I really appreciate and value Pointe Pet Control. Thank you!!!
Provider response
Thank you for your five-star review, Joyce! We are so glad that our team provided productive pest control services for you. It is our pleasure to serve you, and we are always here when you need us! If you have any questions or concerns, please feel free to contact us. Have a great day!
Cheryl Peters
Great service. Carl sprayed the key points where the ants were coming from. He did a very, very thorough job. Thanks again.
Provider response
Thank you for your five-star review, Cheryl! We are dedicated to providing efficient solutions for each pest concern, and it is truly our pleasure to work with you to keep your space pest-free. We are always here when you need us! Thank you again for your positive review, and we hope you have a wonderful day!
Stephen Johnson
I give Matthew 5 stars, for his professional appearance, excellent explanation of what service he was doing, and what effects it has on ants and spiders and how it all works. We are satisfied with his service.
Provider response
Hello Stephen! Thank you for your five-star review. We are thrilled to see that you enjoyed our pest control services. We are dedicated to meeting our 5-star standard with each client, and we are so glad that we achieved this with you! If you ever need anything, please don’t hesitate to contact us. Have a wonderful day!
Carol Hampton
Josh is competent, helpful, knows his business, is polite and helpful with any concerns from me. A HOME RUN for your business!
Provider response
Hello Carol! Thank you for your five-star review of our pest control services. We are so glad to see that you had a great experience with us. It is our pleasure to keep you pest-free! If you have any questions or concerns, please feel free to reach out to us at any time. Have a fantastic day!
Karm Hagedorn
Jonathan was here a very short time. He didn’t ring the doorbell and I went out to talk with him about the rat traps and he was gone. Did he check them? Thanks.
Provider response
Karm, thank you for your review. We apologize for the lack of communication during your recent service, and we completely understand your frustrations. As we have since spoken with you regarding the service notes, we hope you enjoy the results of our treatments. We also added a note on your account to always ring the doorbell to ensure this does not happen again. Please feel free to contact us with any questions or concerns. Thank you again for your feedback, and we hope you have a wonderful day.
Mariah Winkler
This company charged 40 dollars over what was told to us and it's been 2 weeks we've been trying to contact them. Really terrible customer service.
Provider response
Mariah, thank you for your review. We are truly sorry to hear that you are experiencing billing and communication issues from our team. That is not at all how we like to do things at Pointe. Your feedback was forwarded to our Office Management team, who is looking into the situation in greater detail and making sure our teams are on the same page going forward. Please contact us so that we may access the specifics of your account. Again, we apologize for your frustrating experiences, and we hope you have a wonderful day.
Mary Brennan
Did not close gate properly. Needed to be checked that it closed. My dog could have got out.
Provider response
Mary, thank you for your review. We sincerely apologize for leaving your gate open after the service. We are relieved that your dog is okay, and we will take care to ensure this does not happen again. Your review was forwarded to our Management Team, who will make sure that it is fully addressed with our teams. As we have since contacted you, we hope to exceed your expectations with future services. Please let us know if there is anything else we can do for you. Again, we apologize for this negative experience, and we hope you have a great day.
Techromancer
Have called in twice to cancel service, been assured both times that service was canceled and will not be billed further. They are still scheduling appointments for my house and refuse to stop. Police will be called the next time one of their employees steps foot on our property.
Provider response
Techromancer, thank you for your review. We sincerely apologize for the miscommunication with our office and inspectors. Your review was forwarded to our Office Management team, who will resolve the issue internally. If there is any way we can be of assistance to you in the future, please let us know. Again, we apologize for your frustrating experiences, and we hope you have a wonderful day.
Clay Campbell
I had called to reschedule this appointment and was told a representative would call me back (about a week ago). I never heard from them, and today I received an invoice for a service that should not have happened. In fact, the gate was locked, so it would seem that it DID NOT HAPPEN. Or the service rep jumped the fence. Either he didn’t do the service I’m still getting charged for it or he wrongfully came on to my property without permission. I called and talked to someone who said a customer service rep would call me back…heard that one before….seriously considering canceling my service with this company.
Provider response
Clay, thank you for your feedback. We sincerely apologize for your negative experiences with our services. Your review was forwarded on to our Office Management team, who is looking into the situation in detail and will certainly make sure it is handled appropriately. We would love the opportunity to rectify the situation with you and provide you with the thorough pest control that you deserve. If you wish to discuss your experience with our team further, please contact us at your convenience. Again, we apologize for your negative experiences, and we hope you have a great day.
Norma Whitacre
My technician said we would get a $50 discount on our service this time because the outside treatment on his last service was not completed because it was raining. We did not get the discount on our bill for the current service.
Provider response
Darlene, thank you for your feedback. We sincerely apologize for your recent billing issue with our services. Your review was forwarded on to our Office Management team, who is looking into the situation to ensure it is handled immediately. If you wish to discuss your situation with our team further, please don't hesitate to contact us. Again, we apologize for this negative experience, and we hope you have a great day.
Angelo Astacio
I’m kicking myself pretty hard over this one. I don’t know what I paid for. We discussed treating the crawl space as my main priority, that wasn’t done. Knocking down spider webs and bee(hornet or wasp) nests was on the list, yet I saw plenty still up after. I was told the service would take an hour, they were done in under 30 min. Agree to one service and you’re subscribed with a $90 (maybe$95) cancelation fee. I will take care of pest control issues from here on. There’s one service left for them to provide and I feel nervous and a little scared I’ll pay a lot for nothing again. This should ease worry - not provide more.
Provider response
Angelo, thank you for your feedback. We are sorry that you were unhappy with our pest control services, and we respect your frustrations with your experience. We are typically known for our efficient results and we regret that we did not live up to those expectations here. We would love the opportunity to amend this situation with you. Your review has been forwarded on to our Office Management team, who is investigating the situation to see why you did not receive our standard thorough services. We would love the opportunity to rectify the situation with you, so at your convenience, please contact us to discuss your experience. Again, we apologize for your negative experience, and we hope you have a great day.
Julie Hendricksen
The tech who was out here was here for 20 minutes to service a 10,000 square foot home. Not surprising that I still find bugs coming into the house!
Provider response
Julie, thank you for your feedback. We sincerely apologize for your recent frustrating experience with our services. We strive to meet our 5-star standard with every client, so we're concerned to hear that we did not achieve this with you. Your feedback has been forwarded on to our Office Management team, who are looking into the situation to ensure it does not happen again. We would love the opportunity to rectify the situation with you, so at your convenience, please contact us so we can provide you with the thorough pest control services that you deserve. Again, we apologize for the insufficient services, and we hope you have a wonderful day.
Wesley Pruett
At first the service was great and then we work out of state and we have cameras on the property and they said service was completed but on camera the technician was never there. And when I told them this they sent him back out and he sprayed the front walkway and left. This was not the service we paid for. The next month he never came up to the house. He sat in his truck then left. I again complained about it and was still billed. I told them I was not going to pay for service if it's not being done. So they sent it to collections so I paid it today. After talking again to a guy in the office he said once I pay for the service we didn't get we could start a new service. I don't think they get it. Will never use them again. My attorney will be handling this because I paid for service never given. I strongly suggest anyone with cameras record and review to make sure your getting what you are paying for.
Provider response
HI Wesley! Sorry to hear about your situation. It looks like we have taken care of your account. If there is anything you else need, please feel free to reach out.
Pest control near Centralia compare other Washington markets
Back to all Centralia exterminators or the full Washington directory.
Treatment and cost guides before you call
Ratings and reviews are sourced from public Google Business Profile data and reflect the date they were collected. They are not verified by this site and may change. This site is free to use. We may be paid by the companies listed here when you call or submit a request, which can affect where and how they appear. We are not a pest control provider and do not endorse, warrant, or guarantee any company's work, licensing, or pricing — always verify those directly.