EcoShield Pest Solutions
Verified445 N 2000 W unit 7, Springville, UT 84663
Open 6 days/week
Rating Breakdown
4.8
★★★★★1,545 reviews
Customer Reviews (30)
Kaydin Thompson, the tech that came out to service the pest control was so kind and great! He addressed my concerns and went above and beyond to address those!
Christian Liu was awesome!
Austin did a good job. I think the service itself is overpriced.
Great service every time
Jaxon came to help us a second time after a problem we had needed extra attention. he arrived on time, he was professional the entire time he was at our home and very respectful of our property. He was groomed properly .after the service, he explained every single thing that he did. I would hardly recommend him in any situation that needed rectifying at your home concerning the services that echo shield provides.
The technician Austin was knowledgeable, kind, helpful, and attentive. I appreciate the service and instructions.
Trevor was awesome! So friendly and really listened to where my bug issues were. Thanks Trevor!
Response from EcoShield Pest Solutions
Hi, <br><br>We appreciate your feedback! Thank you for sharing your experience, and we look forward to assisting you again at EcoShield Pest Solutions. <br><br>Customer Feedback Team
Very professional and nice
Christian was kind, professional, and thorough
Austin was very friendly, detailed and provided a great explanation of the work that he did. Would highly recommend their services.
The technicians were great! They listened to my concerns and answered knowledgeably and thoroughly.
Ecoshield has been a great service for our home. They are very courteous and thorough and communicative. Dorian has treated our interior a few times and has been so respectful and professional. Alejandro did an inspection yesterday and we were so impressed with his knowledge and friendliness.
Caleb was so polite. He heard my concerns and how they went past their typical area. He stated he will come in a month to make sure it was working.
Clayton was professional and fast with his work. I appreciated that he cared about our pets and let them outside while the initial spray was being applied.
Riley was great.
Austin was great! He was very helpful with information about hornets and spiders.
Very disappointed with the overall service. The initial inspection was thorough, but the treatment results were not as expected. I could see the same insect activity shortly after the inspection. The follow-up schedule was harder than expected and the response from customer support was slow. I had to contact them multiple times to get an update. For the price charged, I expected better expertise and clear communication. I am disappointed with their service. I would not recommend them to anyone.
Response from EcoShield Pest Solutions
Hi Danna, thank you for sharing your feedback. I’m sorry to hear that the results and communication didn’t meet your expectations. I wasn’t able to locate an account under the information provided, but I’d be happy to review this with you directly. Our services include a 100% Service Guarantee and a progressive treatment program designed to break the pest egg cycle, which means we’re always glad to return for follow‑up visits at no extra cost if activity continues. Please reach out to us at <customerfeedback@theshieldco.com> so we can locate your account and take a closer look. We appreciate you letting us know, and we’re here to help.<br><br>Jay A.
I scheduled a service with Ecoshield Pest Solutions, hoping for a complete treatment, but the inspection was done very rushed. The technician arrived quickly and I wasn't sure if everything was done properly. When it comes to pest control, attention to detail is really important. I would have preferred a more careful and thorough service than a rushed one. If I wasn't satisfied with their service, I wouldn't recommend them.
Response from EcoShield Pest Solutions
Hi Lisa, thank you for sharing your feedback. We’re sorry to hear that the visit felt rushed, as our goal is always to provide a careful and effective service for every home we treat. We were unable to locate an account based on the information in your review, but we would appreciate the chance to learn more and make sure your concerns are addressed. Please reach out to us at customerfeedback@theshieldco.com so we can gather a few details and connect you with the right team. We appreciate you bringing this to our attention.<br><br>Jay A.
Zero if I could do that. They never kept the schedule we were given. It’s impossible to cancel, I’ve now had 5 different CS reps text me telling me to call in, you call and are on hold forever. I’ve been told I can cancel over the text, in a text and then they tell you that you can’t. I’ve been lied to telling me that cancellation was $450 then read the contract and it’s $250. All the techs have been good, but they stay your house in 5 min or less, I feel they skip half the house so they can come back. Definitely NOT worth $170!!!
Response from EcoShield Pest Solutions
Hi Marcy, thank you for sharing your feedback. We’re sorry to hear about your experience with scheduling and communication, and we appreciate you letting us know. We always aim to provide clear support and thorough service, and we take concerns like yours seriously. Our team would like the opportunity to review your account and help resolve this properly. Please feel free to reach out to us at customerfeedback@theshieldco.com with your service address so we can take a closer look and assist you directly. We appreciate you bringing this to our attention.<br><br>Jay A.
Classic bait and switch fraudulent pest control company. Tale as old as time. Lied about the price at the door, spent maybe 5 minutes at the property, did not handle the mole problem, it got worst and when we called to cancel stated we couldn’t. We did not continue to pay, sent us to collections after numerous calls from us about non service. this’ll be an easy dispute. Avoid avoid avoid.
Response from EcoShield Pest Solutions
Hi T, thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating this must feel. Our goal is always to provide clear communication and effective pest solutions, backed by our service guarantee. We weren’t able to locate your account based on the information provided, so please email us at **<customerfeedback@theshieldco.com>** with your details. We’d appreciate the chance to review your situation and work toward a resolution.<br><br>Jay A.
Every time you guys come, you’re here less than five minutes 10 at the most and there’s no way you could cover my whole yard so I’ve got cameras all the way around. I’m gonna look at them tonight. I have surgery tomorrow, but I’m gonna take a look at them cause my grandson said he was here about five minutes that was it getting going in the garage didn’t ask to come in the house to spray. Nothing just in and out, and I thought spiders were hibernating this time of year, so I’m wondering pan for spider sprain in the winter
Response from EcoShield Pest Solutions
Hi JR, thank you for sharing your feedback.<br><br>We’re sorry to hear that your recent service didn’t meet your expectations. Our technicians are trained to provide thorough and effective treatments, and we aim to deliver consistent results with every visit. While some treatments may be brief, they are part of a progressive system designed to target pests at every stage of their life cycle. We also offer a 100% Service Guarantee, which includes complimentary re-treatments if covered pests persist after the egg-cycle visit.<br><br>We weren’t able to locate an account under your name, but we’d like to learn more and help however we can. Please reach out to us at **<customerfeedback@theshieldco.com>** so we can look into this further.<br><br>We appreciate your time and hope to have the opportunity to make things right.<br><br>Jay A.
We just had our windows cleaned. There were 3 wasp nests he removed as well as cobwebs. The Eco service was done Monday and did not remove the problem. We need better service or we'll have to change.
Response from EcoShield Pest Solutions
Hi Karen, thank you for sharing your feedback.<br><br>We’re sorry to hear about the lingering pest issues and truly appreciate you letting us know. While wasps are not part of our guaranteed pest list, our technician went above and beyond to remove the nests to provide the best service possible. All our technicians are trained to deliver thorough and effective treatments, but we understand that pests can sometimes persist.<br><br>We stand by our 100% Service Guarantee—if you’re still seeing covered pests, you’re always welcome to request a free touch-up or follow-up service. Please feel free to reach out to us at **<customerfeedback@theshieldco.com>** so we can look into this further and help resolve it quickly.<br><br>We’re here to support you and committed to helping you achieve a pest-free home.<br><br>Jay A.
I didn't expect to be scammed by a company I have used and trusted for years. But beware of exclusion inspector Richard Leggieri. Unfortunately, I fell for his lies. He told me I needed new insulation (which I didn't) AND a "tent" over the attic door for added protection (which Eco-Shield couldn't supply). He also told me I needed a special shield under my garage door (which I didn't) and to replace an insulation strip along the side of my garage door to keep out mice (which never happened).
Response from EcoShield Pest Solutions
Hi Karren, thank you for sharing your feedback—and for trusting EcoShield over the years.<br><br>We’re truly sorry to hear that this recent experience felt disappointing. We aim to provide honest, helpful recommendations tailored to each home’s needs, and we regret that this interaction didn’t meet your expectations. Your concerns about the inspection and communication are important to us, and we’d like the opportunity to review everything with you.<br><br>Please email us at **customerfeedback@theshieldco.com** so we can look into your account and work toward a resolution. We appreciate your time and hope to restore your confidence in our service.<br><br>Jay A.
The company has tricky bait-and-switch sales tactics. The only reason why I stayed with the company after the contract term is because of Trevor Nash. My response to the reply: I called the company after the first service to cancel. I spoke to several people up the food chain of management that were immovable. I was required to complete one year of the service per the contract terms. Their customer support was so bad that it took all of my strength not to return the conversations with the same rudeness. If you are considering this company, read the fine print (which I did not).
Response from EcoShield Pest Solutions
Hi Terry, thank you for sharing your feedback.<br><br>We’re sorry to hear that your experience with our cancellation process was frustrating. We understand how important it is for customers to feel supported and respected, especially when making service decisions. Our agreements do include a one-year service term, which is reviewed during signup through a verbal explanation and a written copy sent via email.<br><br>We’d appreciate the opportunity to review your account and clarify any remaining concerns. Please email us at customerfeedback@theshieldco.com so we can assist you directly.<br><br>Thank you again for your feedback—we’re committed to improving and hope to make this right.<br><br>— Via I.
The salesman over promised and under delivered. When I called to speak with him about concerns. The response was rude and short. Would strongly recommend not going with this company. Their expensive and quality is poor. We have more spiders and insects now then what we ever did before with our previous pest control. When called to discuss cancellation they charged $250 and was unwilling to work with us, even with them not fulfilling their promises.
Response from EcoShield Pest Solutions
Hi Sara, thank you for sharing your experience.<br><br>We understand your concerns and want to help clarify your service and account details. While our service includes a 100% guarantee with follow-up treatments at no additional charge, we recognize how frustrating it can feel when expectations aren’t met.<br><br>Please reach out to us at customerfeedback@theshieldco.com with the phone number associated with your account. We’d appreciate the chance to review this further and assist you directly.<br><br>—Jhay G.
Not worth the $. The technicians are nice. I like them. But the service is way overpriced. And after I completed my contractual agreement, I asked them to close/cancel my account. This was a nightmare. I was in the phone for several minutes, talked to several people, and confirmed several times that, yes, I want to close out my account. Not sure why I even had to do that. My contract was closed.
Response from EcoShield Pest Solutions
Hi Dalin,<br><br>Thank you for sharing your feedback. We appreciate your input and want to ensure your concerns are properly addressed. If you’re still experiencing issues with your account closure, please reach out to us at customerfeedback@theshieldco.com with the phone number associated with your account. Our team will review the matter and assist you accordingly.<br><br>Best regards,<br>Jhay G.
Contact Information
Phone
+1801-430-9838Address
445 N 2000 W unit 7, Springville, UT 84663
Website
www.ecoshieldpest.comHours
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