Lane Pest Control

Don’t say you don’t have a customer by this name because it is Elrod!!! If I could give zero stars that’s exactly what I would do. This company sold out and it hasn’t been the same. I have had them at my house 4 times including the manager who wouldn’t even view the issues we were dealing with bc he has bad knees so he said if I didn’t know any better I would say they are spraying water because their chemicals do absolutely nothing I have a clean home in which they agreed with me that it was however they assured me they were gonna handle our issues we had gnats and moths do you know the manager nor the worker would handle what needed done we would wait a week and call them back the worker came and didn’t do anything he didn’t open cupboards pantry cabinets NOTHING they have done nothing for us but the continue to charge me and I am putting a stop payment I called a real pest control company who was willing to deal with and handle all of our issues please beware when doing business with this company

Your driver on Hwy 204 on last Friday morning kept trying to pass going up hills, double yellow lines & extreme tailgating. Extremely dangerous

after a mistake on billing ( on your guy's part not ours ) we were refunded our money back in 2020. due to this for some reason we are know completely locked out of service from you guys, this is not how you run a business nor is it professional in the least. I'd use a lot stronger language to show how you guys made me feel about the situation but i would rather be the more professional one here than the actual business itself.

If you disconnect from using lane pest control they will never service you again.

There service guy needs to mind his own business. I rent my house, he told owner of house there is no point spraying outside of house because I fed a few stray cats. FYI these cats don't cause these ants. I pick up cat dishes as soon as they finish eating. I live in an area that you cannot get rid of ants and Lanes knows this. I had thousand of ants in my mail box I don't fed cats in mailbox. I have ants in my vechile I don't fed cats in my car. My landlord almost kicked me out. Thanks alot Lanes, I'll be sure and spread the word to all people I know that use y'all.

I am still experiencing mosquitoes and when I called to let them know, I noticed that I had been charged for my next month service 3 weeks into the month. On this call I was informed that mosquitoe season was over and that they would not be out again until April. I informed them that I was getting charged early and still experiencing mosquitoes, to which they replied, "we can't give you a refund, you signed the auto payment sheet. We don't give refunds" I never got to see my contract. They said they emailed it but I never got an email before from them until this particular call when I requested to see these contracts. I was serviced on 9/23 and charged for next service on 10/15. Looking at my contract, it states that if I'm still experiencing a pest issue that they will come out, at no charge, or money back. My intention was never to get my money back, but to get rid of mosquitoes. My dog is suffering from heart worms and it's all because of my mosquitoe problem. Here I am trying a last attempt to work with them through email, hoping to convey all of this information that I would like help with getting the mosquitoe issue resolved. To which they called and stated, they still won't come out and they will send a check for the charge of $54 on 10/15 and not the $99 from 9/23. I am upset that their website states a monthly treatment for mosquitoes but in reality, that is not the case. From April to Sept. But I live in East Texas Tyler where it is mosquitoe season anytime it's humid and warm. Which could be October or November, even December!! Also the fact that they never sent over the contract by email the first time and that they had me sign but did not let me read the contract in person. When I did sign on treatment day, the tech said I am signing that he came out and did his job. Lesson learned for me.

had Lane Pest Control out to my home to get rid of some bees that had taken up residence in the eve of a dormer on my roof. After paying $95, I still have bees. I called less than six months from their visit, because I am a truck driver and rarely am I home during the week. I am told I have to pay $95 again for them to come out to do the job that was never done to begin with. To me, it says alot about a company that doesn't take care of the customer. I DO NOT RECOMMEND LANE PEST CONTROL. If you have pests then Lane is not the Company to use.

I was told to come into Lane Pest Control to fill out an application and was told she would call me that afternoon. And she never did. I should have been called either way. It's not only courteous but good business. Obviously I will never use this pest control!