Trademark Home Services

Trademark was highly responsive and very quick to complete the work I needed. Great communication and easy to work with. Highly recommend!

Trademark Home Services Field Technician Eric Gearhart, is very professional, knowledgeable and courteous! He explained in detail the process involved to repair the HVAC systems in my in - laws 2 story home, in west Houston. Thank you, Eric, we look forward to your expertise in getting this home cool again!

I’ve used Trademark many times through the years including but not limited to installing a new furnace, new attic insulation and ductwork, electrical work and A/C system maintenance. Eric has worked on my house numerous times and I highly recommend him. Trademark provides prompt service with reasonable pricing. Working with Trademark is like having a good neighbor.

Water heater went out. Scheduled with Trademark, they came on time and prepared. Water heater up and running quickly.

Eric always does a super job for us. He has been working with us for many years and we have never been disapppointed.

Great customer service. Small miscommunication/mistake on first trip out was immediately fixed. They were outstanding.

Very reliable company with skilled repair workers.

Great customer service and happy with the work that was done.

Eric at Trademark always does a great job on HVAC and plumbing.

Outstanding Performance

Trademark is an amazing partner helping us to serve our customer by providing incredibly prompt white glove service, being incredibly helpful in troubleshooting issues and never overselling anything. They operate like we operate. Treat your customers right!

I have been using Trademark Home Services for about 15 years. They've done plumbing work, electrical work, replaced appliances - just about anything that I need to have done they can do. Eric, the technician, can do almost anything! (And on the rare occasion when he cannot, he is very upfront about this and doesn't waste my time or money) He is without exception, professional, considerate, efficient, and on time. You can't say that about many people today. I highly recommend this company.

Trademark is amazing. They are so professional and prompt when helping with HVAC issues. Whether it's helping address a poorly running system, replacing outdated equipment, or simply creating plenum access for thorough duct cleaning, they are a step above the rest. Thank you!

Everyone with this company is very informative and polite. Eric listened to my problems and knew what it was, while we were talking. Nice to have knowledgeable people working for you

He was very knowledgable and very good at what he did and said. Thank you for coming to my house and checking the air conditioner.

Very professional service. Much appreciated.

Highly recommend Trademark!!! Came home from an out of town trip to an 86° house...AC wasn't working!!! They came out and had it cooling within an hour!!! Eric was great!

The best service I've had in a long time. My a/c went out and they were there in a couple of days installing a new unit. They even provided us with portable ac units to make us comfortable during the installation process. Awesome experience. Thanks!

Very professional and informative. Had a lots of questions regarding tank and tankless heaters. Eric addressed and educated me on all my concerns. He didn't try to push one over the other. Overall, very happy with the whole process of replacing 2 water heaters.

Excellent, expert service. Eric was prompt and efficient in getting our new water heater installed.

My sister s AC Compressor blew out. Trademark charged her 2600 dollars. They said there is a processing fee and a charge for cleaning up the mess. What good is it to have a warranty if you still have to pay 2600 dollars for repairs. Never heard of a 750 dollar processing fee and cleaning fee totaling 2600 dollars until now

I have been working with Trademark for two weeks to repair a shower. They have not tried to find the part I need and have been very unprofessional. Today, Eric yelled at me over the phone. I would not recommend this company to anyone. They are unprofessional and do not complete work as promised, then change stories when called on their lies.

I have Liberty Home Warranty, I paid them $80 to send someone to repair my electric issue in my house. After many attempts they sent Trademark Home Services and the tech fixed the issue and turned around and charged us AGAIN the service fee, this time $89. They were already to be paid from LHG Home Warranty but charged us still. I called for a refund and he said he'd look into it and call me MONDAY.. here it is Thursday and didn't call. I called him and he said they are busy, he'd do it later when he had time, it was my fault for paying it, and hung up on me. I'm NOT done with this place. I'll get my money, then I'm DONE... DO NOT USE TRADEMARK HOME SERVICES>>>>this comment is after their response, They refunded the money after this post not before. And that was after I called and the scheduling manager was very very rude and hung up on me telling me he would take care of it when he had time because they were shorthanded and he didn’t have time for me right now. So he brought this on himself.

Just called to make an appointment, The Tech was extremely rude .....Talk about the code of ethics they posted on their website ...Thats a JOKE!!

DO NOT use this company! I called Martin AC, because I had used them over the years and had no issues. This is a new owner and I was very dissatisfied with their service. I called them for a repair I needed before going out of town(replacing motor on circulation fan). The fan motor bracket broke a day later(while I'm out of town) and they wanted another $700 on top of the $825 I had just paid, in order to get my unit running. I ended up having to call someone else and pay $275. The initial repair was probably over priced, but I was leaving town and didn't have time to schedule someone else. This is a rental property and couldn't wait until I returned, so the tenants still ended up without air until I returned. My biggest issue isn't the money, it's that I think the technician should've known there could have been an issue with the bracket and didn't replace it, knowing if it broke I would need to have them come back out.

Trademark acquired the Hvac company that installed my system destroyed by Harvey. They were quick to respond to fix the installation problems and coil issues. The AC coils were caked with dust and were cleaned. The dust/dirt when cleaning the coils has now stopped up the AC drains and water is leaking into my bathroom. I phoned and left a message for Jason on the emergency line. That was around 10 this morning. Still I have not heard at 3:20. Poor service.

Just called this company and spoke with Jason for the FIRST TIME to schedule a regular maintenance check on my ac units, I was asked if there was anything wrong. I said no, just been in my new home about 3 years and wanted to check the freon and the units filter..He said sorry we are booked up with serious issues with AC units needing repairs and we won't be able to get to you for about 3 weeks, so I said ok that's fine..he still was being very discouraging about even scheduling me for just a "tune up" as he called it even though I was fine with scheduling 3 weeks out because this was just a "tune up". I told him your making me feel like you don't want to do service at my residence because it's not a high ticket service...he made it worse by saying we normally do those in the spring or fall, so sorry we can get to it..even though again, I stated i was fine with scheduling 3 weeks from now. I even explained that I was new to this after he made sure to explain to me when they actually do this service in the spring and fall ...Oh ok? What about in 3 weeks though?.. That was poor customer service and if this company is just worried about high ticket items I don't want them looking at my units anyway, before they make a small ticket a big one! BEWARE! Update; and response to Jason, Yes I did hang up on you before the back and for hot out of hand like it is now. You found all the excuses in the world to not book me when I said I was ok with booking in 3 weeks since you are soooooo busy and cant take new clients in season or not! But you seem to ignore that! And hit me with all your reasons of not booking me..2nd another 1 star review said you were very argumentative and I'm seeing that now on these reviews you are replying to are coming out to be true. I hung up with you before we even got to that point...this is my FIRST impression of you and your company..I couldn't even get to scheduling because you were in disbelief that I agreed to 3 weeks being ok, THATS when you started allllllllllllll of the discouraging reason you couldn't do service for me. Dont try to reply all technical just be honest and truthful you didn't want to do this small ticket item because if you did.....you would have just schedule me 3 weeks out with no problem since I was ok with it. Instead of using excuses, and then this review wouldn't have ever happened.

Manager Jason is Argumentative and Assumptive . Easy to get in shouting matches with him. *Update (1 of 2): Notice how the business just responded to the complaint and proves my point. Instead of actually calling the customer to hear them out, make amends, or make things right, they go back to arguing by replying to online customer complaints with their own bias & assumptions. They're truly not customer focused* I waited (a long time like the service completion) over a week to speak to the owner William Alexander and was never called. Jason said he told the owner. It seems he and the owner feel customer issues waste their time to resolve. They seem to look down on customer issues and complaints. It’s disrespectful of individual customer needs ( i.e. I and their employee waited approximately over two hours in the cold for the other tech to come back). Because of that, my cold and sickness became worse. And it’s disrespectful of individual employees (even their own employee was upset that the other tech left with the truck to tend to another job in the middle of our job!) Jason Lies at times. He says one thing and then another happens. He said one issue was the heater size, but it was verified that it wasn’t. He repeatedly didn’t do what they say will do. He will ask about the customer issue not to resolve, listen or understand but to pick at and argue with. These experiences waste customers’ time, not to mention waiting for their 2 day install, waiting for a phone call from the owner, and waiting for an email response. They don’t seem to put customers first. The company didn’t respond to an email for insurance help request. James is often focusing on customer faults and assumptions instead of trying to resolve and offer customer service solutions. He Spends time babbling and focusing on problems. And he often puts words into customers’ mouth. I never said anything about money taken off. He never offered solutions, suggestions to make up for the lack of service. Instead, he only argued his point and company’s perspective, not about the customer. It’s disrespectful. He said he handles customer issues, but doesn’t resolve them and when he cannot/ is unwilling to resolve them, he doesn’t make them accepted at a higher level when a customer requests. It’s a Customer service failure. As a result of unpreparation of connection extension tools, I had to be without water for a day. I’m appreciative of them trying to make it happen, but do not appreciate the lack service and respect in my stated regards and their unwillingness to hear the customer out and make up for the holes in service that were experienced. And I do not appreciate their lack of appreciation of my patience and tolerance I put up as a customer. I won't give them the lowest rating for their initial effort. Lack of follow-up is a huge issue. *(Update 2 of 2) To this day I never received a call to apologize or work things out. After my review, I was emailed by the same generic business email address that never responded to me for over an week saying they were upper management (similar to another upset reviewer).  They ended up not even hearing my side and immediately arguing through email. I still remember and may not ever forget their shivering and upset apparently Hispanic/Arabic employee sitting out in the cold for nearly 2 hours on a busted microwave like a homeless man in front of my house waiting for his partner to pick them up, that left him in the middle of our job (ordered by management) to do another job late at night, after he long before completed his part and still needed his partner's help to finish our job. And like other reviewers, the tech was very nice during the install. After the level of stubbornness and arrogance seen in their follow-up, in which I've never seen, I'm now changing the review to one star.* As for the water heater quality, It can lose heat after a short time and you have to turn the knob to make the water hotter until it's the hottest you can turn it to, then you have no choice but to lose temperature heat.*

Trademark ruined our ceiling by cutting it up and putting screws in without my permission! I purchased over $3,900 in services which they did not complete properly and we can't get them to fix it for months! They are rude after they do the work and have ignored my calls and emails!