OnDuty Security Burglar & Fire Alarm Systems

As others have shared, avoid this company. The pest control service actually performed are not reliable, billing/scheduling is inconsistent, half of the techs we met with were fine but others were just rude, and the security monitoring locked us into contract we were not using and though staff at office said they would cancel the account, On Duty sent their collection/attorney to harass us and threaten to take us to court for less than $500 I have asked for On Duty to reconsider the legal action and cancel the bill for services not provided... if they do, i will be happy to amend the review and update my review score. until then, Google, Better Business Bureau and other social media reviews will be negative warning to others to NOT use OnDuty

I hate to say it but this company is a scam. They were supposed to provide pest services for me at our new home. The worker came out to do the job and once complete he had me sign what he described as a "work order form" just signing off on the fact he had completed the work. As it turns out (on the back side of the paper and undisclosed to me verbally) was a binding 2-year contract. Even at the time I did not know. Fast forward to the next service appointment, they came out, didn't do anything (did not remove cob webs or deal with ant hills which is part of the service). The guy was in and out in 5 minutes. Afterwards, I called to cancel because the service was subpar, and the Customer Service associate said "sure, no problem" and canceled me. A week later I received a bill for the full 2 years of service and was told I signed a binding agreement (news to me). They didn't even try to come out and correct the bad service. They just went straight to closing my account. When I contacted management, they ignored me and sent me to collections. So less than 30 days after canceling I was receiving collection calls?? I've never seen something like this. It was a true scam in every sense of the word.

When I bought my home, OnDuty Systems was the preferred alarm provider for our community. Unfortunately, over the years I have had to call them out several times due to the poor quality of their products. The products are not user friendly and you have to call them out for everything little thing, which is how in the name of their service supervisor "they make money". If you have other alternatives, I would highly consider them.

Use literally any other service company. Their service department is unresponsive. They charge you to come out and dont even fix the problem in my case. Their monitoring is poor. I had an alarm go off and was able to see it on my app and drive 10 minutes home before they called me.

Used them for pest control and they were excellent and effective with a great price. I’m considering looking into their security system options

I would NOT RECOMMEND anyone sign up for their service, nor will I ever use them again. There are much better providers out there. As others have mentioned in these reviews, BE AWARE they lock you in to a 3 year agreement every time you sign documentation. We had been a customer since 2015. They told us in 2020 we needed to upgrade our service since they were no longer going to support the older system. Upon completion of the upgrade, we signed the documentation. Well that created a new 3 year contract agreement. Now 2022, we are moving to an area they do not provide service coverage, so we cannot transfer it. After speaking to their representative, she said there was nothing they could do, we owe them 75% of the remaining contract agreement. You would think once a customer has completed the original 3 year term, since they required the upgrade, or moving outside their coverage area, that they would make some exception.

I would give this company zero stars if I could!!!! Beware of them. They will have you sign a 3 year contract so be prepared to stick with them for 3 years. We sold our house after 18 months and moved across the country and they are sticking us for the other 18 months even though they won’t be providing pest control services to the home anymore. When you call to talk to them to try to negotiate they say that they have never negotiated expect for in court. So this has obviously happened before and they aren’t willing to work with you on a resolution except for making you jump through hoops if taking them to court. Stay away from them!!! Go with someone else!!!

Our experience with On Duty Systems has been terrific and has exceeded our expectations. Jarrod Rameriz, Senior Consultant, has made sure evertyhing promised was delivered and more. If you're looking for a a home security system, we strongly recommend On Duty Systems. You will get the personalized attention and security you and your family are looking for. We appreiciate the customer service we've received as well. Great job everyone!

OnDuty has given us great service ever since we moved to the area a year ago now. We needed the batttery changed and were told that the receiver I believe needed to be changed. They changed it for free and at the same appointemnet I requested! No hassles as there usually are with company appointments. Mr. Huerta was also incredibly friendly and patient. Showed me how the new application worked, set up the zones, and showed me how to call fire or police dept from the keypad. Keep up that great customer service!

I have had OnDuty for about 5 years now. Of all the technicians, Javier Martinez has been the best. Keep up the great work.

I been having my alarm with On Duty for over 7 years and Mr. Khiem Nguyen installed everything when I bought my house and everything works great. I just opened a restaurant and asked for Mr. Khiem Nguyen to come again to install my alarm service with On Duty. Mr. Khiem Nguyen was very professional and knowledgeable of his works. I would very recommended to everyone to have Mr. Khiem Nguyen to install your works.

Great service by sales specialist, Sam and excellent work by field personnel Khiem who made it happen. They had difficulty in accessing existing security box and they rerouted all cables and setup the home security fairly quickly.

Fair value. Great service! Highly recommended.

I've had Onduty for 6 years so far and we transferred service to our new home just now. Javier Martinez was GREAT! He was very professional. The equipment was neatly installed and he took the time to explain all the features of the alarm and app. 5 Stars all the way!!!

This is a terrible company. My alarm kept beeping in the middle of the night and waking me up and they couldn’t fix it. Do NOT use them.

On Duty is NEVER on duty! Apparently they only work Mon - Fri for security. You are on your own for the weekends. You get the joy of no one monitoring calls every weekend and the option to leave a message or to go through for emergency support (option 2). Emergency support was ANOTHER mailbox to leave a message. We left several and heard from no one. Totally unprofessional. Be sure to get in writing their support and monitoring.

Great company, great people and great options/prices! This is your place for anything security or pest!

I have used OnDuty for my home security system for years. Great people, great service. Thank you!

We had a great experience with OnDuty when we purchased our MHI home. They were polite and friendly. Once we closed they sent our a very nice gentlemen named Jerrod to hook up our system. He also explained about the pest control services and let me know we would receive a discounted rate if we had both services. We chose to give their pest services a try even though they are different then what I was used to. I have been very pleased to say the least regarding all the services they have provided. I did have an issue with the billing at first but I called the office and spoke with Karen in accounting and the matter was explained and cleared up immediately. Over all we have had a wonderful experience.

I just them for alarm monitoring and pest control. They are always professional and polite. Zelon was the alarm tech that came and trouble shot a problem I was having with my system and was very knowledgeable. He gave me all my options so I was well informed. I will recommend this company to anyone who is looking for alarm services.

BEWARE!!!!!. Avoid On duty if you can. I got locked in based on agreement my HOA has with this organization. Very poor service. Fraudulent Organization with Poor service. Avoid at all cost.

We have had On Duty for Pest Control and Alarm for 8 years. While they don't have the smoothest operation (although that seems to be improving), and I have had some issues with tech appointments (canceled last minute), for the most part, they have been accessible and reliable for both services.

I am very UPSET that On Duty runs such a crappy business. We were building our house with Coventry Builders and went to the Design Center where we were put in contact with OnDuty for our wiring, pest control, and security needs. We were super excited and the sales agent we worked with was amazing. We signed a contract with them to be our pest and security providers. It took our house 10 months to build. We totally forgot about them being our provider. They never contacted us to keep us informed about the process and what is next. We closed on our home and they took 4 days to contact us about being our vendor. Security is my husband's priority and they never contacted us in the timely manner. They finally called and we already had security in place than they proceed to tell us we had a $1,300 cancellation fee and that if it is NOT paid, they will send it into collections! This is ridiculous that this company did not contact us in a timely manner nor did they keep in contact with us to keep us informed about their services. This is a LOW DOWN company and I wouldn't do business with them in any way!!! I wish I could score them a 0 because I would!

We've been using On Duty since we moved into our house over 10 years ago. If I could rate their Pest Control group separately I would give them 5 stars+ They've always done a great job but the biggest factor in why the Pest Control is so good is the gentlemen that comes to our home. He is amazingly good and his customer service skills are off the chart. As for the Alarm monitoring system, initially it was excellent our service was connected to the landline phone we had at the time and if the alarm went off we would get a call within 30 seconds. We "cut the cord" on the land line several years back and changed the system to a cellular/wireless system. Now if the alarm gets tripped it will literally take minutes to get that call. Thank goodness we've been the ones to accidentally trip the alarm but if someone were to break in, they could probably do a grab and go with plenty of time before the police were even notified. In fairness I'm not sure if any other cellular notification system is any better. I would recommend Onduty. They must treat their employees well, as their customer service is excellent.