OnDuty Pest Control, LLC

Had this service for years. Company was sold and service deteriorated. Now it has become really bad. I was charged $100 today for visit less than 5 minutes, just swiped the high areas with a brush and most time was spent preparing the bill. Needless to say….bye bye on-duty pest control.

Great service with professional Techs.

Just talked with Veronica, marketing rep. She did not care for me being customer for many years, and when I had to ask questions about if I can be extended the quarterly service to 2 weeks apart, other than keep getting e mail/message only 72 hours prior to my next schedule, her wording were there is a stipulation that they can assign service without calling you, Only thing you will get is a e mail and text message, prior to you quarterly service. And she seemed careless to me as a being long term customer, I did not had that trouble before, and suddenly now they schedule when they want based on when there are enough people in my surrounding neighborhood who they serve! Thank you for all years of service, Martin the person who comes for services, was very nice. It used to be nice and flexible before, not any more!

Matthew was very thorough inside and outside of our home. His service was greatly appreciated.

Hassan was very professional, courteous, and knowledgeable throughout the visit. He took the time to explain everything clearly, answered all of my questions, and made sure the service was completed thoroughly.

My technician is friendly and on time. He is knowledgeable about pest control.

We have used OnDuty for 18 years and couldn't be happier with their service. Josh arrived today On time, he was courteous and very knowledgable!

I appreciate the attention and patience as Chris explained the details of the yard treatment service, its' benefits and limitations with treating bug nests high up on the second-floor roof ledges.

When I purchased my house more than 10 years ago, I just continued the pest control and security services the seller had with On Duty. A couple of years ago their security services was bought by another company (EMS) which I will continue with. However I am dropping the pest control service simply because because of the incompetence and poor customer service. Please DO NOT waste your money on this company. Terrible.

Hassan was very polite and careful treating the house. Well, done!

The technician was very knowledge of the work at hand. Also made sure that my little dog was put up in the backyard to complete his job.

I had a very disappointing and confusing experience with OnDuty Pest Control. I had a service scheduled for today and stayed home to ensure it could be completed. When the technician arrived, he explained something about the service that was unclear. Because the explanation was confusing and the technician was already rude and dismissive, I called the office for clarification before any work began. Unfortunately, the office interaction was just as unprofessional. I spoke with Veronica Leal, who was also rude during the call. I was simply trying to understand the situation, but the call was ended while I was still asking questions. Shortly afterward, I received an email from Veronica Leal stating a cancellation form was attached, even though I never canceled my service. To make matters worse, the email referenced documentation that was not actually attached. The technician then left my property without speaking to me or completing the service, even though I was inside waiting. This entire experience was confusing and extremely unprofessional. It raises serious concerns about whether this behavior reflects an individual employee or the company’s management practices. Based on this experience, I cannot recommend this company.

I've been using OnDuty for 19+ years for pest control. The fact that I'm still using them after all these years should tell you something about them. The biggest reason I stay with OnDuty is the people they have employed that come out to my home to do the work. They are top notch people, people skills, listen to my concerns, and seem genuine in their care for my concerns.

Martin did a great job treating my house; thank you Martin!

Martin always does a GREAT job!

Billy is 10/10 the best tech. 100% recommend on duty and Billy. Thank you man. You truly are someone we trust with our home. Thanks brother!!

The technician, Joseph, is always friendly, prompt and thorough with our quarterly control services. He is intuitive in finding our issues even when we forget to mention them, ensuring we have a great experience. I rarely call the main office, but when I do the staff have always been kind, courteous, and also give great service. I highly recommend this business.

As always, very thorough. They always show when they say they will

Thank you Hassan. We appreciate your service and watching out for us and doing such a thorough job.

Billy brings great commitment, clarity and quality to every service. Delighted that he is my pest control specialist.

Antonio continues to provided excellent service to my home. Many thanks.

The Technician is so professional and thorough! I appreciate how respectful he is of our property and goes the extra mile to make sure we keep the property free of pests! Thank you Josh!

Be careful about the worst company, ever i had seen, be careful while making service agreement with this company, I had very very bad incident with this company, I decided to cancel their service after 18 months- halfway through the service agreement, I called them and requested for cancellation and they said fill the form and return, after the cancellation from submission, couple days later they sent us an email asking $ 743.80 for termination fees, or else they send the payment for collection center. I called them and discussed, the account manager(Chase Mire) was very rude on her tallk and I was forced to continue the service, very next day they sent the technician and did the service and sent the invoice, but it was very surprising that the price was even higher than last service, I called the office again and discussed with the same lady but her response was very poor and not allowed to talk any higher authority person, she said she the one can take about it no one else and there is a price change after one year, It was horrible and hectic to deal with this kind of company anymore... due to the contract, we are forced to continue with this company for unsatisfied service, so please aware about the cancellation and prices increment policy of this company before signing up, Don't be in trouble..

The worst service we ever had. The worst customer service representative when we make a phone call. Very rude, disrespectful. We had to cancel the contract and they tried to charge the remaining 18 months payment, threatened us by saying that they will send it to the collection center. It's a trap. We had to continue under pressure to avoid that collection centre problems. But they increased the fees without notifying us. I don't know if anyone can effectively communicate with the customer service representative over the phone. Horrible!!

Mike was thorough in his explanation of what the services entail, while not being too pushy. I appreciate technicians that explain their products and allow the customer to decide what's best for them. Likeable and friendly.

Run as fast as you can! Ricardo Saravia is about the laziest worker I’ve ever seen. Our quarterly services includes the in wall pest tubes, knocking down reachable webs and/or nests, spray the exterior perimeter up to five feet from foundation, and more. The services we actually get is about 4 minutes of attitude and a little swipe here in there. It amazes me how Ricardo can do all the listed services in 4 minutes.. and we when request them to come back out because the services they promised haven’t been met, we get attitude from Ricardo at the door, see picture attached. Their 2nd follow appointment for the SAME quarterly appointment that still hasn’t been completed correctly got “rescheduled” with no notification. It took me to call the office at 4:45 to find out my appointment was rescheduled. I asked Andrea Jones if my appointment would still happen and she said “no sorry”. Didn’t even offer to reschedule my appointment until I asked. I requested for Ricardo to not perform the services for this appointment, and scheduling ignored the request and still sent Ricardo. Horrible service from internal to external, I would chose ANYONE besides OnDuty.

Great service as usual!